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Beoordelingen van Villa Marina Capri Hotel & Spa

5 out of 5
Villa Marina Capri Hotel & Spa
Via Provinciale Marina Grande 191, Capri, NA

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 119 van 179 beoordelingen" "
Gastenscore: 8 - Goed. 32 van 179 beoordelingen" "
Gastenscore: 6 - Redelijk. 11 van 179 beoordelingen" "
Gastenscore: 4 - Matig. 10 van 179 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 7 van 179 beoordelingen" "

9,4/10

Netheid

8,8/10

Personeel en service

8,0/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Anna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent stay with fantastic staff
2 nachten verbleven in oktober 2023
Reactie van GM op 12 okt 2023
Dear Mrs Anna, thank you so much for your kind review.We will share it with all our Team.Looking forwards to have the great pleasure to welcome you back soon,Best Regards

10/10 – Uitstekend

Lisa

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfection
Everything single thing was exceptional.
2 nachten verbleven in oktober 2023
Reactie van GM op 8 okt 2023
Grazie mille!We are glad to know that you enjoyed your time with us.We can't wait to welcome you soon!

10/10 – Uitstekend

Gabby

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We booked our stay here on a whim after deciding to visit Capri during our trip to Italy. The staff were great--knowledgeable, friendly, and helpful. Check in and check out were seamless and the hotel itself is gorgeous. We would absolutely stay here again!
1 nacht verbleven in september 2023
Reactie van GM op 3 okt 2023
Dear Mr Vinci,what a big pleasure reading this review!Thank you for sharing the experience at our Caprese Home, we will share it with all our Team.We can't wait to welcome you in the nearest future and enjoy again unforgettable moments.Best Regards

10/10 – Uitstekend

Vincent

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Villa Marina Capri is a stunning Hotel and the staff are absolutely lovely and friendly. The Hotel facilities are immaculate and the Restaurant was beautiful. Plus breakfast in the garden was magic. The Hotel drivers picked us up and dropped us off as required. We had a wonderful stay in Capri thanks to Villa Marina.
4 nachten verbleven in augustus 2023
Reactie van GM op 1 okt 2023
Dear Mr Gray,We are really pleased to read this nice review and we will share it will all our Team.The most important thing for us is make your stay unforgettable in Capri and at our Caprese Home.We can't wait to welcome you back soon!Best Regards

10/10 – Uitstekend

SATOKO

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2023
Reactie van GM op 1 okt 2023
Thank you so much! We can't wait to welcome you back soon :)

8/10 – Goed

jimena

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice property close to the port
2 nachten verbleven in juli 2023
Reactie van Guest relation op 9 jul 2023
Grazie millle! We really hope to see you soon and welcome you back at our Villa Marina Capri

8/10 – Goed

Hisham, Riyadh

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
2 nachten verbleven in juni 2023
Reactie van GM op 28 jun 2023
Grazie mille!We hope to see you next time at our Caprese Home.

10/10 – Uitstekend

Theresa

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A beautiful place. Very warm and kind people. Perfect area of Capri.
2 nachten verbleven in mei 2023
Reactie van GM op 6 jun 2023
Grazie mille Mrs Theresa!We really hope to welcome you soon at our Caprese home.Best Regards

10/10 – Uitstekend

Jacob

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property. Easy access to market, hotel staff very friendly and made accommodations easy for us. The room was a bit small and seems cramped but overall a great hotel!
3 nachten verbleven in oktober 2022

10/10 – Uitstekend

steven

3 nachten verbleven in augustus 2022

4/10 – Matig

Pedro

Reisde met partner
Positief: Netheid
Negatief: Personeel en service
A localização do Hotel é muito ruim. Não há nada próximo (onde se possa ir a pé) e, embora o Hotel disponibilize um serviço de motorista, tanto os trajetos quanto os horários são limitados (apenas entre o Hotel e a Marina e entre o Hotel e o Centro de Capri, e até às 22h45min.) Havia uma igreja próxima ao nosso quarto, cujos sinos começavam a bater cedíssimo. Não foi uma boa experiência. Em se tratando de um hotel cobrando 1,4 mil Euros de diária, com uma localização que depende tanto de carro e táxi, há muitas opções melhores em Anacapri. Sugiro ampliar o serviço de transportes e melhorar - bastante - o concierge.
2 nachten verbleven in augustus 2022

4/10 – Matig

Pedro

Reisde met partner
Positief: Netheid
Negatief: Personeel en service, voorzieningen
The hotel is very good, but overpriced. It is in a bad location (nothing is walking distance). We had to call taxis for almost everything (spending around 70 Euros per day). They have a driver available, but whose services are limited (only to the Marina and City Centre, and until 10:45 PM). Improving this service would certainly make a huge difference.
1 nacht verbleven in augustus 2022

10/10 – Uitstekend

Tina

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff at villa Marina were amazing!! Always making sure our needs were met and surpassed all of our expectations. Would stay here again!
2 nachten verbleven in juni 2022

10/10 – Uitstekend

Gina, San Francisco

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful grounds, friendly staff and great service! I would stay here again for sure!
2 nachten verbleven in september 2021

10/10 – Uitstekend

Ryan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in september 2021

4/10 – Matig

Sergio, Boca Raton

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful spot in Capri but the property is totally outdated . Old smelly bathrooms . The furniture is old .The indoor dining is bad because the place smells bad . The gardens are beautiful .
2 nachten verbleven in september 2021

10/10 – Uitstekend

Hasan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
This hotel was amazing in every sense! From before we arrived they made sure they contacted me to arrange a pickup from the port. They were very accommodating at check in and gave us an upgrade to our room. They then made nice recommendations for the night and did the booking. When we wanted to check out they booked the ferry for us and provided transport to the town until our ferry time. Then picked us up back with our luggage. What a hotel!
1 nacht verbleven in augustus 2021
Reactie van Antonio Desiderio op 3 sep 2021
Dear Guest, I cannot do anything but thank you for such an amazing review. Knowing that we succeeded in making you feel comfortable. We are so very happy that you loved the quality of our service and the proficiency of our staff. Please, consider Villa Marina as a home where can go back anytime you want. Kindest regards, Antonio Desiderio Director of Sales & Marketing

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Tolles Hotel, gepflegter Garten. Der Pool zu jedoch klein zum schwimmen.
4 nachten verbleven in augustus 2021
Reactie van Antonio Desiderio op 3 sep 2021
Dear Guest, thank you very much for your feedback. We are so happy to know you felt comfortable at Villa Marina. We do hope you may want to come back in the near future!!!! Warm regards, Antonio Desiderio Director of Sales & Marketing

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Negatief: Personeel en service, voorzieningen
Chambre nul ! Lit trop petit ! Clim qui fait trop’de bruit ! Honteux
3 nachten verbleven in augustus 2021
Reactie van Marketing op 3 sep 2021
Dear Guest, thank you for your feedback. We are sorry you did not enjoy your room. However, we hope you may want to come back soon, so that you can see how able we are to fulfill you needs. Kindest regards, Antonio Desiderio Director of Sales & Marketing

4/10 – Matig

Gabriella

1 nacht verbleven in augustus 2021

10/10 – Uitstekend

Marco

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in juli 2021

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2021
Reactie van Antonio Desiderio op 31 jul 2021
Dear Guest, thank you very much for your feedback. I learn from this you enjoyed your stay at Villa Marina and we are all happy about that. Please, come back soon. Kind regards, Antonio Desiderio Director of Sales & Marketing

2/10 – Ontzettend slecht

Vadim

2 nachten verbleven in juni 2021
Reactie van Antonio Desiderio op 31 jul 2021
Dear Vadim, thank you for your feedback. I am sorry you did not enjoy your stay. Still, since you did not write a full review, can I ask you to send us a report of what did not work? Kindest regards, Antonio Desiderio Director of Sales & Marketing

10/10 – Uitstekend

C

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
There was a mix up with our reservation where they thought our daughter was one not 9 so initially they asked for 150 euros extra. Not sure if it was Hotels.com fault or the hotel but it slightly ruined the start of the holiday. The hotel provided us with an upgrade and we also paid extra for a better room and although expensive I would not fault the hotel or the staff after that. Breakfast was amazing the pool on the small side but that is Capri for you. Fantastic shuttle service and the staff go above and beyond
3 nachten verbleven in augustus 2020

8/10 – Goed

SALVADOR

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Realmente lo vale
De 5 si le otorgo 4.6 al hotel, las habitaciones son súper cómodas, los amenities de gran diseño y vanguardia. Súper limpio y más ahora en Coronavirus. La atención de su personal es muy cálida y hacen todo lo posible por complacer peticiones. El servicio de Bote privado para recorrer la isla es un sueño , tienen muy buena alianza con una empresa de muchos años y vale la pena la inversión. Precios razonables ,el transfer al puerto y al centro es de lo mejor, sería grandioso que en Viernes y Sábado lo extendieran a la media noche :)
2 nachten verbleven in juli 2020

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2019
Reactie van Antonio Desiderio op 15 nov 2019
Dear Guest, thank you very much for your review. Hope you may want to come back soon and stay with us!!!

10/10 – Uitstekend

Geverifieerde reiziger

5 nachten verbleven in oktober 2019
Reactie van Antonio Desiderio op 15 nov 2019
Dear Guest, thank you very much for your great review. I hope you may want to come back soon!!!

10/10 – Uitstekend

Keri, Washington

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great view, helpful and friendly staff, wonderful food, fantastic shuttle service, and peaceful setting.
1 nacht verbleven in september 2019
Reactie van Antonio Desiderio op 15 nov 2019
Dear Keri, thank you very much for your kind words. I do hope you may want to come back soon and spend your holidays at Villa Marina Capri Hotel & SPA

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Personeel en service
5 nachten verbleven in september 2019
Reactie van Antonio Desiderio op 15 nov 2019
Dear Guest, thank you very much for your review. I do hope you may want to come back soon and spend your holidays at our hotel.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent service by all staff, especially mgmt. Great location and amenities. Would definitely go back and stay there again.
2 nachten verbleven in september 2019

8/10 – Goed

Bryan

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2019

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Personeel en service
Disappointing 5 star hotel stay
In room amenities and water was never replaced during our 4 night stay. The shuttle that has a set schedule switched times despite us calling in advance to schedule leaving us with no option but to pay for a taxi. The shuttle always arrived late and left late despite scheduling in advance. Overall this is not a 5 star hotel. I would give it 3 stars at best.
4 nachten verbleven in augustus 2019

6/10 – Redelijk

Andrew

Positief: Staat van de accommodatie en faciliteiten
Too expensive for what it is although this goes for most of Capri
2 nachten verbleven in augustus 2019
Reactie van Sales & Marketing Manager op 30 aug 2019
Dear Andrew, thank you for your feedback. I am sorry you found our hotel too expensive. The price you paid actually depends on the high level standards we apply as a 5 star hotel. This is particularly true in high season, when there is a huge demand from the market. Having said that, I do hope you may to come back next year and enjoy the beauty of our hotel and Capri island. Warmest regards, Antonio Desiderio Sales & Marketing Manager

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met partner
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
This is not a 5 star hotel ... we were on honeymoon and my husband ordered champagne on arrival which they forgot and when reminded did nothing about. There were some staff who were lovely but the communication is poor especially around the shuttle service which is so hit and miss we were often left stranded. We paid over 1.000 euros per night and there was no water in the room ... that was an extra 7 euros !!!! Plus if you wanted eggs for breakfast that was an extra 9 euros. We were served lunch without any bread, the orange juice was watered down at least once whilst we were there. All in all this hotel is ridiculously overpriced and would pass as 3 star in the UK !! I would strongly advise against staying here.
7 nachten verbleven in augustus 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in augustus 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2019
Reactie van the Management op 21 aug 2019
Dear guest, than you very much for your feedback. I do hope you may want to come back soon in the future.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was awesome. They made sure everything was perfect. I will definitely be back. I highly recommend this hotel.
1 nacht verbleven in juni 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
All was nice, thank you for a wonderful vacation in Italy
3 nachten verbleven in mei 2019

4/10 – Matig

Geverifieerde reiziger

Reisde met partner
Positief: Netheid
Negatief: Personeel en service
Staff was not attentive. We were ignored and not given our complimentary drink and massage. When confronted they tried to turn it around on us. Not enough staff at desk. Our arranged ride from marina to the hotel was not waiting for us and left us waiting 20 minutes for pickup.
2 nachten verbleven in mei 2019

10/10 – Uitstekend

Claudia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Relaxen im Garten Eden
Ein traumhafter Aufenthalt in einer wunderschönen Umgebung. Das Personal sehr freundlich und bemüht um das Wohl des Gastes. Vom Willkommensdrink mit einer Handmassage bis zum Shuttel Service vom Hafen und in die City. Das Frühstück lässt keine Wünsche offen. Rundum ein perfekter Aufenthalt in einem tollem Hotel. Wir können das Villa Marina & Spa sehr empfehlen.
2 nachten verbleven in mei 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
로비랑 정원, 뷰가 넘 이쁨. 호텔 밖을 떠나기 싫을정도로ㅋㅋ 룸 스타일은 좀 올드함ㅋㅋ 로비만 세련 위치도 항구랑 가까워서 다니기 편하고(카프리 특성상 길이 좁고 오르막이 많아 짐이 있을 땐 픽업서비스 꼭 해야함) 셔틀 서비스도 완전 좋음ㅋ 직원들도 겁나 친절함. 웰컴 서비스 와인주고 손마사지가 너무 좋았다. 글고 여기서 디너 먹는거 추천. 분위기도 좋고 7코스 먹는데 괜춘했음 와인도 음식에 따라 잘 골라줌. 아쉬운 점은 일부러 방에 수영장 있는 스위트룸으로한건데 수영장이 넘 오래되고 드러웠음. 테라스도 하나 더 있었는데 이 두군데는 청소를 잘 안하는거 같음. 걍 스위트하고 호텔 수영장 쓰는게 훨 나음. 그리고 와이파이가 방에서만 안터짐. 심지어 로밍도 안됨... 테라스 나가야 터짐.. 와이파이가 안된다고 말했는데 그냥 알겠다하고 끝나씀ㅋㅋ
3 nachten verbleven in mei 2019

2/10 – Ontzettend slecht

Maria, Brazil

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Not a 5-star hotel. They don´t care if you are satisfied, they only care about the money, and they don´t asnwer emails or even are friendly. Would never recommend to anyone. I was supposed to stay on my first year anniversary and wish I can have another hotel for my stay.
2 nachten verbleven in mei 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful place to stay! Staff are very caring & attentive. In great proximity to the Marina Grande but a bit further from the center of Capri. Only disappointment was that the spa facilities are not included in the room fee & the spa access is an additional cost.
2 nachten verbleven in mei 2019

10/10 – Uitstekend

Geverifieerde reiziger

3 nachten verbleven in april 2019

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid
Driver from slilanka was great and friendly.
2 nachten verbleven in april 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I would suggest in off season the spa & steam can be used free of charge for guests. Also BREAKFAST needs some inspiring. Not very inspiring. Could get even have Toast. But Hotel is lovely. Very very nice.
3 nachten verbleven in april 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
とても素敵長いホテルでした！
とても良かったです！ 受付の髪の長い美人な女性がとても親切にしてくださいました。ちょうど帰国日が天気が悪いといって欠航を心配してくださり、代わりにチケット購入を代行してくれたり、確実に出港する便を教えていただけたおかげで無事にナポリまで戻れました。 ホテルはこじんまりしたところですがとても綺麗で可愛く、庭が素敵です。 朝食は少ないですが、十分でした。 市内まではやや距離がありますが、無料シャトルもあり、便利でした。
1 nacht verbleven in april 2019

8/10 – Goed

Sean

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great staff but no AC this time of year. Overall really great people and a great breakfast.
3 nachten verbleven in april 2019

10/10 – Uitstekend

Anders

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in september 2018