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Beoordelingen van Holiday Inn Cardiff - North M4, an IHG Hotel

3 out of 5
Holiday Inn Cardiff - North M4, an IHG Hotel
Merthyr Road, Tongwynlais, Cardiff, Wales

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 130 van 508 beoordelingen" "
Gastenscore: 8 - Goed. 213 van 508 beoordelingen" "
Gastenscore: 6 - Redelijk. 97 van 508 beoordelingen" "
Gastenscore: 4 - Matig. 41 van 508 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 27 van 508 beoordelingen" "

8,0/10

Netheid

8,0/10

Personeel en service

8,0/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Roger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent better than expected
2 nachten verbleven in augustus 2022

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
very poor experience, wanted to refuse check in and check out during midnight
1 nacht verbleven in augustus 2022

8/10 – Goed

Stuart

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Always a good stay
Comfy and clean room with friendly, helpful staff. Since last stay they have also had BP Pulse installed for EV's which is very useful. Stayed before and will stay again. Useful for Cardiff and surrounding area
1 nacht verbleven in augustus 2022

10/10 – Uitstekend

anthony

2 nachten verbleven in augustus 2022

2/10 – Ontzettend slecht

Harry

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Avoid this hotel
We usually use holiday inns for work purposes and I've stayed in plenty. You would usually expect a decent level of hotel. This one needs to be avoided. Poor condition, mouldy rooms and poor service.
1 nacht verbleven in augustus 2022

10/10 – Uitstekend

Angie

1 nacht verbleven in juli 2022

10/10 – Uitstekend

Sean

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice relaxed atmosphere and ideally situated for access into Cardiff. Staff were very helpful, especially the night receptionist Chris. Room was clean and tidy,if a little tired. Possibly do with a refresh. Would be happy to stay again
2 nachten verbleven in juli 2022

10/10 – Uitstekend

Paul

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
These IHG properties are a good way to go, standard throughout our stay so far and this one was no different. Clean, big room, good bathroom, good parking, a reasonable rate online. Good value….
1 nacht verbleven in juli 2022

10/10 – Uitstekend

Scott

2 nachten verbleven in juli 2022

8/10 – Goed

Sandra

1 nacht verbleven in juni 2022

6/10 – Redelijk

James

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2022

8/10 – Goed

Syed

Zakenreiziger
Positief: Netheid, personeel en service
1 nacht verbleven in juli 2022

10/10 – Uitstekend

Iain

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice hotel
Nice hotel with pleasant staff. Evening food good and breakfast fine. Good facilities on site, with swimming pool as well. Large well equipped room. Good location for Cardiff centre
1 nacht verbleven in juli 2022

8/10 – Goed

DAVID

1 nacht verbleven in juni 2022

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Avoid at all costs
Swimming pool dirty. Room dirty and dusty. Steam room not working! Hotel rooms and spa area in badly in need of a makeover. Hotel over priced. Breakfast basic and cold.
1 nacht verbleven in juni 2022

6/10 – Redelijk

Wendy

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Happy stay but slightly whiffy room
1 nacht verbleven in juni 2022

8/10 – Goed

Anna

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in juni 2022

6/10 – Redelijk

Simon

Positief: Personeel en service
1 nacht verbleven in juni 2022

2/10 – Ontzettend slecht

Caril

1 nacht verbleven in juni 2022

8/10 – Goed

Paul

Zakenreiziger
Positief: Netheid, comfort kamer
Business trip
2 nachten verbleven in juni 2022

10/10 – Uitstekend

Julie

1 nacht verbleven in juni 2022

8/10 – Goed

Kelly

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastic staff excellent breakfast. Comfortable bed.
2 nachten verbleven in juni 2022

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Convenient Stay
One night visit staff were polite and gave good service, good beer selection, food was limited but ok
1 nacht verbleven in mei 2022

8/10 – Goed

Alan, Ochiltree

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location for short visit
1 nacht verbleven in mei 2022

10/10 – Uitstekend

Sophie

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2022

4/10 – Matig

Phillip

Zakenreiziger
Positief: Comfort kamer
Negatief: Netheid, personeel en service
Not great, but convenient location.
Hotel is tired decor-wise and in need of a refresh in places and good clean in others (didn’t risk sitting in the room’s armchair) Restaurant service was below par. Staff seemed to be more keen to chat with each other than actually serve. Meal inclusive deal (two courses) was a bit of a farce given everything the dessert ended up on the bill, along with the manager’s‘complimentary’ drink for my inconvenience. Check out was a chore with only a single member of staff on the desk @ 8am when lots of people were leaving at the same time (to get to work by the look of most of us). Will I stay here again ? With a Village Hotel nearby… No !
2 nachten verbleven in mei 2022

8/10 – Goed

Elaine

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2022
Reactie van Hannah op 11 mei 2022
Dear Elaine Thank you for taking the time to tell us about your experience at Holiday Inn CARDIFF - NORTH M4, JCT.32. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Wishes Hannah Front Desk Associate

10/10 – Uitstekend

Joanne

1 nacht verbleven in mei 2022
Reactie van Hannah op 11 mei 2022
Dear Joanne Thank you for taking the time to tell us about your experience at Holiday Inn CARDIFF - NORTH M4, JCT.32. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Wishes Hannah Front Desk Associate

8/10 – Goed

Matthew

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
Straight off the M4, good amount of parking and quick check in!
2 nachten verbleven in april 2022
Reactie van hannah op 3 mei 2022
Dear Matthew Thank you for taking the time to tell us about your experience at Holiday Inn CARDIFF - NORTH M4, JCT.32. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Wishes Hannah Front Desk Associate

2/10 – Ontzettend slecht

Miss Emily

1 nacht verbleven in mei 2022

8/10 – Goed

Mike

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in april 2022
Reactie van Hannah op 3 mei 2022
Dear Mike Thank you for taking the time to tell us about your experience at Holiday Inn CARDIFF - NORTH M4, JCT.32. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Wishes Hannah Front Desk Associate

6/10 – Redelijk

Heather

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
We were made very welcome - team were great. Food average and hotel dated - but fine for the price and clean
1 nacht verbleven in april 2022
Reactie van Hannah op 18 apr 2022
Dear Heather Thank you for taking the time to tell us about your experience at Holiday Inn CARDIFF - NORTH M4, JCT.32. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Wishes Hannah Front Desk Associate

6/10 – Redelijk

Anthony

Positief: Netheid, comfort kamer
Negatief: Personeel en service
Not as expected...
A rather disappointing visit. Booked here so we could use the pool, only to find it was booked out completely for swimming lessons throughout the day 10-6. Misinformed about an available slot which turned out not to be, too. So no swim over the two days as we were offsite in the evenings. Booked a queen bed, got two singles. And tea, coffee and milk supplies were not topped up during second day, when we were very late back in the evening, so no morning cuppa!
2 nachten verbleven in april 2022
Reactie van Hannah op 12 apr 2022
Dear Anthony Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn CARDIFF - NORTH M4, JCT.32. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Best Wishes Hannah Front Desk Associate

2/10 – Ontzettend slecht

Miss Jessica

1 nacht verbleven in april 2022
Reactie van Hannah op 12 apr 2022
Dear Jessica Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn CARDIFF - NORTH M4, JCT.32. I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. If you would like to discuss your reservation further, please do contact is by emailing frontdesk@cardiffhi.com Best Wishes Hannah Front Desk Associate

8/10 – Goed

Margaret

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice place
Served the purpose for stay over and situated where easy to get into cardiff
1 nacht verbleven in april 2022
Reactie van Hannah op 12 apr 2022
Dear Margaret Thank you for taking the time to tell us about your experience at Holiday Inn CARDIFF - NORTH M4, JCT.32. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Wishes Hannah Front Desk Associate

8/10 – Goed

G

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good very thing was good
1 nacht verbleven in maart 2022
Reactie van Hannah op 12 apr 2022
Dear G Thank you for taking the time to tell us about your experience at Holiday Inn CARDIFF - NORTH M4, JCT.32. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Wishes Hannah Front Desk Associate

8/10 – Goed

Paul

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Set back from the motorway in pleasant surroundings. Very friendly and helpful staff Clean and comfortable room
4 nachten verbleven in maart 2022
Reactie van Hannah op 12 apr 2022
Dear Paul Thank you for taking the time to tell us about your experience at Holiday Inn CARDIFF - NORTH M4, JCT.32. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Wishes Hannah Front Desk Associate

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in maart 2022
Reactie van Hannah op 12 apr 2022
Dear Guest Thank you for taking the time to tell us about your experience at Holiday Inn CARDIFF - NORTH M4, JCT.32. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Wishes Hannah Front Desk Associate

8/10 – Goed

Sarah

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazingly friendly staff, good food and great service. The only small thing that could be improved perhaps was the temp of the pool- it was incredibly hot!
1 nacht verbleven in maart 2022
Reactie van Hannah op 12 apr 2022
Dear Sarah Thank you for taking the time to tell us about your experience at Holiday Inn CARDIFF - NORTH M4, JCT.32. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Wishes Hannah Front Desk Associate

4/10 – Matig

John

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2022
Reactie van Hannah op 12 apr 2022
Dear John Thank you for taking the time to tell us about your experience at Holiday Inn CARDIFF - NORTH M4, JCT.32. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Wishes Hannah Front Desk Associate

8/10 – Goed

Birol

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very pleasant and helpful staff. Another well managed Holiday Inn; the only criticism is the access from the gigantic round-about. You could easily miss the exit from the main road. Getting onto the flow of traffic is easy. In all we enjoyed our stay.
2 nachten verbleven in februari 2022
Reactie van Hannah op 12 apr 2022
Dear Birol Thank you for taking the time to tell us about your experience at Holiday Inn CARDIFF - NORTH M4, JCT.32. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Wishes Hannah Front Desk Associate

4/10 – Matig

Richard

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Slightly disappointed by the hotel. My room was a nice size. The buffet breakfast was also decent and customer service was good. My room however was very tired. The furniture was tatty and the carlet was disgusting. Heavily stained to the point I didn’t dare walk on it bare footed. There was signs of mold around the window frame. The matteress was very springy. Had to move a lot in the night to avoid the springs.
1 nacht verbleven in maart 2022
Reactie van Hannah op 12 apr 2022
Dear Richard Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn CARDIFF - NORTH M4, JCT.32. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Best Wishes Hannah Front Desk Associate

10/10 – Uitstekend

David

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2022
Reactie van Hannah op 12 apr 2022
Dear David Thank you for taking the time to tell us about your experience at Holiday Inn CARDIFF - NORTH M4, JCT.32. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Wishes Hannah Front Desk Associate

10/10 – Uitstekend

Joanne

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastic hotel. Lovely staff. clean and tidy
1 nacht verbleven in februari 2022
Reactie van Hannah op 12 apr 2022
Dear Joanne Thank you for taking the time to tell us about your experience at Holiday Inn CARDIFF - NORTH M4, JCT.32. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Wishes Hannah Front Desk Associate

8/10 – Goed

kingsuk

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen
Very nice and big room ( executive ).
2 nachten verbleven in februari 2022
Reactie van Hannah op 12 apr 2022
Dear Guest Thank you for taking the time to tell us about your experience at Holiday Inn CARDIFF - NORTH M4, JCT.32. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Wishes Hannah Front Desk Associate

8/10 – Goed

Lasana

2 nachten verbleven in februari 2022
Reactie van Hannah op 12 apr 2022
Dear Lasana Thank you for taking the time to tell us about your experience at Holiday Inn CARDIFF - NORTH M4, JCT.32. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Wishes Hannah Front Desk Associate

4/10 – Matig

Tony

1 nacht verbleven in februari 2022

8/10 – Goed

Sharon

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved having a swimming pool, and the restaurant and lounge areas were absolutely lovely. The staff were very helpful when we had issues with the interconnecting door and the room keys, promptly resolving the issues.
1 nacht verbleven in december 2021
Reactie van Yasmin - Front Office Supervisor op 19 jan 2022
Thank You taking the time to leave a review of your recent stay with ourselves. We are pleased to hear that you have had a pleasant time. We hope to welcome you back in the future. Kind regards, Yasmin - Front Office Supervisor

10/10 – Uitstekend

Margaret

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good Hotel near Cardiff
Everything was good for our stay.
2 nachten verbleven in december 2021
Reactie van Yasmin - Front Office Supervisor op 19 jan 2022
Thank You taking the time to leave a review of your recent stay with ourselves. We are pleased to hear that you have had a pleasant time. We hope to welcome you back in the future. Kind regards, Yasmin - Front Office Supervisor

8/10 – Goed

Bethan

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Reception staff were kind, helpful, happy. Very accomodating. Bar staff very helpful. Food acceptable but one meal we had to wait for after everyone else was served. Beds were very comfortable and excellent shower. Cleanliness upholstered furniture in rooms and carpets need updating or thoroughly cleaned.
1 nacht verbleven in oktober 2021