Standaard studio | Een bureau, een laptopwerkplek, gratis wifi, beddengoed
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Beoordelingen van Modern Studios in Cardiff

3 out of 5
Modern Studios in Cardiff
The West Wing, Glossop Road, Cardiff, Wales

Beoordelingen

6,8
Gastenscore: 10 - Uitstekend. 11 van 28 beoordelingen" "
Gastenscore: 8 - Goed. 7 van 28 beoordelingen" "
Gastenscore: 6 - Redelijk. 1 van 28 beoordelingen" "
Gastenscore: 4 - Matig. 1 van 28 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 8 van 28 beoordelingen" "

8,0/10

Netheid

6,0/10

Personeel en service

8,2/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

Beoordelingen

4/10 – Matig

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Studio was well equipped and great location staff were good when needing extra kitchen items. However communication via email, message or leaving an answer message on the phone have never been responded to. Sometimes can’t get through on the phone so only option to leave an answer message. Helpful when you do get through but had a problem with communication before check in and now again with receiving the deposit back.
14 nachten verbleven in juli 2021

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Communication from the staff was awful. The property states it is fitted with an oven, it is not. Just a microwave. The bed is not a double, it is much smaller. Very few utensils and what is there is very dirty.
7 nachten verbleven in juni 2021

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
15 nachten verbleven in november 2020

10/10 – Uitstekend

Bruna

Reisde met familie
Positief: Netheid
No cleaning supplies
Cleaning services are only available once per stay. There were no cleaning supplies in the room though, so i had to buy them myself.
15 nachten verbleven in november 2020

2/10 – Ontzettend slecht

Seth

3 nachten verbleven in oktober 2020

10/10 – Uitstekend

Martin, Cardiff

Zakenreiziger
Positief: Netheid
Enjoy my stay there. Lovely pleasant room, handy little self-catering accommodation.
23 nachten verbleven in juni 2020

10/10 – Uitstekend

robert

Zakenreiziger
Positief: Netheid, comfort kamer
Studio apartment
Great place to stay very convenient for everything have booked another stay
3 nachten verbleven in juni 2020

10/10 – Uitstekend

Marco

Positief: Netheid, comfort kamer
Pleasant and friendly
We stayed here for just over a week. It was such a lovely furnished apartment. There was issue with checking in, and had to wait for over an hour for someone to come and check me in. The toilet flush broke, called the contact center who sent someone round straight away to resolve. Overall very good. Will stay again!
6 nachten verbleven in mei 2020

6/10 – Redelijk

Duncan

Zakenreiziger
Positief: Netheid, comfort kamer
Room clean and modern looking. Kettle didn’t work and no toilet roll in the room was frustrating. Overall fine.
4 nachten verbleven in mei 2020
Reactie van Marina op 3 jun 2020
Thank you for taking the time to review your stay! We would love to accommodate you again in the future!

8/10 – Goed

S

Zakenreiziger
Positief: Netheid, comfort kamer
4 nachten verbleven in april 2020
Reactie van Polly op 6 mei 2020
Thank you for sharing your experience! We are glad to understand that you have enjoyed your stay. Welcome back!

2/10 – Ontzettend slecht

W, New York

Zakenreiziger
Negatief: Personeel en service
Have not returned my holding deposit after 3 weeks despite multiple follow up call and messages to the main office. Highly disappointed overall would suggest looking at all other options before staying here. Rating: 0/10
7 nachten verbleven in maart 2020
Reactie van Maria op 2 apr 2020
Dear William, Hope you are well! We apologise for the delay with returning your security deposit. Because of the current difficult situation this was delayed by our system. We can confirm that it has been released now and you should receive it very soon!

10/10 – Uitstekend

Patricia, Los Angeles Ca

Positief: Netheid, voorzieningen
Lovely student accommodation, only issue was the fire alarm would go off once a day
22 nachten verbleven in maart 2020
Reactie van Maria op 2 apr 2020
Dear Patricia, Thank you for the kind words! Sometimes we conduct fire alarm tests to assure the safety of our guests. We apologise if that disturbed you and we look forward to meeting you in the future!

8/10 – Goed

J O

Zakenreiziger
Positief: Netheid, comfort kamer
Good place good location. better for social
Difficult choice for a work stay as hard to pay and refund deposit
10 nachten verbleven in maart 2020
Reactie van Antonia op 29 mrt 2020
Great guest ,very good communication.We will be happy to accommodate this guest again in the future!

10/10 – Uitstekend

Heather

Positief: Netheid, comfort kamer
It’s a grea place to stay. Quiet and comfortable.
It has everything that I needed. The staff was excellent, and informative. It was close to supermarkets and restaurants. Very secure as well. In order to enter the doors or the lifts, you have to have a key card. The card also allows you access to your room. The rooms are equipped with a kitchenette and en suite. I would definitely stay there again.
8 nachten verbleven in maart 2020
Reactie van Antonia op 22 mrt 2020
Thank you so much for the kind words !! We will be happy to accommodate you in the future again!!!

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, staat van de accommodatie en faciliteiten
7 nachten verbleven in maart 2020
Reactie van Antonia op 21 mrt 2020
It was a pleasure to host this guest .We will be very happy to host this guest in the future again.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great Location easy access to the town clean helpful people
3 nachten verbleven in februari 2020
Reactie van Marina op 7 mrt 2020
Thank you very much for your kind words! We wold love to accommodate you again in the future!

8/10 – Goed

kerem

Zakenreiziger
Negatief: Netheid, personeel en service en comfort kamer
First nights we did not stay there. Because it was so dirty and bed it was broken. However they did not fix the problem. I booked again because it was good location 2.time bed it was ok. Thank you for asking
6 nachten verbleven in februari 2020
Reactie van Stan op 20 feb 2020
Thank you for taking the time to review your stay! Unfortunately we are surprised to see your review, because you did not inform us at any point that there is an existing cleaning issue. Regardless of that we appreciate your feedback.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Positief: Voorzieningen
I was told that I'll be given my security deposit in 2 days once I've checked out. I checked out on 8th February and still haven't received anything.
4 nachten verbleven in februari 2020
Reactie van Stan op 20 feb 2020
Thank you for reviewing your stay with us. Unfortunately we are unable to investigate what happened since your review is anonymous. Regardless of that we appreciate your feedback.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2020
Reactie van Stan op 20 feb 2020
Thank you for the review!

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in februari 2020
Reactie van Stan op 20 feb 2020
Thank you for the review!

2/10 – Ontzettend slecht

Saphir

Zakenreiziger
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Horrible hôtel : The West Wing Cardiff
N’allait jamais en résidence étudiante à Cardiff. Je pensais qu’il s’agissait d’un appart-hôtel comme décrit dans l’annonce et non! - le lit était un lit «  double » ce qui signifiait en réalité un lit pour une seule personne. - hygiène : poussières, saleté dans le lit, problème de chasse d’eau. - Si vous voulez des serviettes propres supplémentaires il faut payer un supplément de 20£. - Si vous voulez cuisiner il faut acheter vos propres grosses poêles ou cocottes vu qu’il n’y a que le stricte minimum avec seulement deux paires de couverts. - une alarme incendie retentit parfois le matin ou le soir ( je ne suis resté que une semaine : 5 alarmes). - Les personnes en charge de la partie hôtel ne font pas d’efforts pour nous aider. Introuvables. injoignables. - un Check-in à des heures précises : si vous n’êtes pas présent durant cette période pour le Checkin vous allez devoir payer un supplément de 60£. C’est ce qu’il m’ait arrivé mais je ne l’ai pas payé car à mon arrivée il n’y avait PERSONNE pour me recevoir avec mon mari, j’ai supplié le vigile de ne pas nous mettre à la porte et de contacter le service (gérant la partie hôtelière) pour ne pas dormir dehors car c’est ce que l’on m’en demandait. Ce brave homme nous a proposé une chambre pour la nuit à 3h du matin alors que j’étais arrivée à minuit. Aucunes excuses le lendemain matin, aucun geste. Ils sont désorganisés et non disponibles.Il faut courir après eux pour tout.Personne présent pour le Check Out.
7 nachten verbleven in januari 2020
Reactie van Stan op 20 feb 2020
Thank you for reviewing your stay. Unfortunately we are quite surprised to see your review... We are sorry to see that you were left with the impression that we are offering you an apartment. To be honest we do not understand why you were left with that impression, since it is clearly stated that we are offering studios only. As per the cleaning issues that you mention in your review - you did never bring this to our attention during your stay... Not via phone call, nor via email. If we were notified about this, we were going to do our best to resolve the issue in order to improve your experience. In our listing, we have clearly stated that our check in time is 3PM-10PM and that we do not have reception at the property. Therefore arriving after our check in time without our knowledge and agreement will lead to the point in which you are left outside without the possibility of checking in. Regardless of all that - we are grateful for your feedback.

8/10 – Goed

Daniel

Zakenreiziger
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
good apartment rubbish check in
The good and the bad Check in was tricky my with £100 extra taken from card and my photo id photocopy No tv in room Now Good news Nice decked out modern apartment 15 mins walk from town gym laundry etc Good price
4 nachten verbleven in januari 2020
Reactie van Plamena op 16 jan 2020
Thank you for leaving a review! We are happy that you have enjoyed the property, however, please keep in mind that the studio is not listed with a TV and this is the reason why you have not found one inside. As per our policy, the deposit that was collected will be soon refunded back to you! We are thankful for the feedback as it will help us improve our services!

10/10 – Uitstekend

Pavak

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Happy stay
It was very good
21 nachten verbleven in december 2019
Reactie van Nikolay op 14 jan 2020
Hello Pavak, Thank you for your kind words! We hope to accommodate you again in the future!

10/10 – Uitstekend

Kiran

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent independent stay!
Stayed here for almost a week. Excellent stay. Very nice and quiet. Everyone was kind. They are available through WhatsApp and reply in a decent time. Had a kitchen, and the studio apartment was very new, modern, and clean. They had everything. Your responsible in cleaning your apartment on your own. Will definetly return and stay here again.
7 nachten verbleven in december 2019
Reactie van Marina op 5 jan 2020
Thank you very much for your kind words! We highly appreciate your positive feedback and we are glad to hear that you enjoyed your stay! We would love to accommodate you again in the future!

2/10 – Ontzettend slecht

Patrick G

Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service, comfort kamer
6 nachten verbleven in december 2019
Reactie van Polly op 10 jan 2020
Thank you for sharing your experience with us! We are sorry to see that you didn't manage to enjoy your stay to the fullest. Welcome back anytime you need a stay in Cardiff. We will be very happy to host you again so that we can contribute to a more enjoyable stay!

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in december 2019
Reactie van Marina op 5 jan 2020
Thank you for your feedback! We highly appreciate it!

2/10 – Ontzettend slecht

Joe

Reisde met een groep
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2019
Reactie van Polly op 17 dec 2019
Thank you for sharing your feedback. It is extremely shocking to see such a low score given the fact that you didn't make any complaint during your stay. We wish you had informed us you were experiencing problems during your stay, so that we could try to assist you.

2/10 – Ontzettend slecht

Owolabi

Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Negatief: Netheid, personeel en service
6 nachten verbleven in november 2019