Luxe appartement, 2 slaapkamers (Flat 4) | Privékeuken | Een koelkast, een magnetron, een oven, een kookplaat
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Beoordelingen van Willow Serviced Apartments - The Walk 2

4 out of 5
Willow Serviced Apartments - The Walk 2
22 The Walk, Cardiff, Wales

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 3 van 8 beoordelingen" "
Gastenscore: 8 - Goed. 2 van 8 beoordelingen" "
Gastenscore: 6 - Redelijk. 2 van 8 beoordelingen" "
Gastenscore: 4 - Matig. 1 van 8 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 0 van 8 beoordelingen" "

8,0/10

Netheid

6,8/10

Personeel en service

10/10

Voorzieningen

9,6/10

Staat van de accommodatie en faciliteiten

Beoordelingen

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Comfort kamer
Negatief: Netheid
19 nachten verbleven in september 2021

8/10 – Goed

Liam

Zakenreiziger
Positief: Netheid, comfort kamer
Great
Very nice property and comfortable
2 nachten verbleven in december 2020
Reactie van Hamid op 26 dec 2020
Thank you. We are glad you enjoyed your stay

8/10 – Goed

Peter

Zakenreiziger
Positief: Netheid, comfort kamer
Pleasant clean apartment with all the neccessary features for a short business stay for a key worker. Local pay for parking (free between 1800 and 0800). Good Internet connection and sharp knives which is always appreciated if cooking for yourself. Shame about the photos of the NHS suing twerp Richard Branson on the wall.
4 nachten verbleven in juni 2020

6/10 – Redelijk

James

Zakenreiziger
Positief: Netheid
Negatief: Comfort kamer
Nice condition but small and conpact
It was in good condition but a little bit small with most of the apartment within the basement which wasn't in the advertisement! I was also a little shocked to see the bathroom leading straight into the kitchen
4 nachten verbleven in mei 2020
Reactie van Hamid op 23 jun 2020
Dear James, we are sorry that your stay was not as desirable as you had hoped. Unfortunately the standard terminologies available on the platform do not make it possible to describe that the apartment is split between floors 0 and - 1. That is why we had to go with studio split apartment. We invite you to come stay with us again in one of the 1 or 2 bed apartments in future for a better experience.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very secure, lovely decor, quality apartment in an excellent location. Had to upload ID documents and make contact prior to arrival for a damage deposit, but no problems with the apartment.
2 nachten verbleven in september 2019
Reactie van Hamid op 25 okt 2019
Thank you for the review and we are glad that you enjoyed your stay

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten
The property was in excellent condition and very convenient for the city center. Would definitely book again. Thank you
2 nachten verbleven in juni 2019
Reactie van Sam op 21 jun 2019
Thank you for the kind words. We hope to host you again in near future

10/10 – Uitstekend

Peter

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2019
Reactie van Sam op 3 jun 2019
Thank you for your positive review Peter

4/10 – Matig

Ajaz

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Don't stay here
Apartment itself was lovely, however I wouldn't recommend staying here, they take your card details and put a hold on £250 which would be fine If they released the funds after your stay. I checked out last Friday and my funds still haven't been released nearly a week later. I was assured they would be released the day I checked out. I have stayed in plenty of serviced apartments through hotels.com and have never had to deposit any extra funds for damage reasons, they have confirmed I have left the apartment in perfect condition yet still hold my funds.
2 nachten verbleven in mei 2019
Reactie van Sam op 13 mei 2019
Dear Ajaz, We are sorry that you experienced a delay in having your deposit released. As you know we always explain to guests that it may take up to 5 working days for the deposit to be released. In your situation, as communicated directly with yourself as well, the payment gateway and the bank caused an additional delay even though we cancelled the pre-authorisation after your check-out, as per evidence sent to you. Again we apologise for the inconveninence caused and hope that you will consider staying with us again. As I am sure you will have noticed from the level of service, we always aspire to provide top quality accommodation and services to our guests. We hope you will come back to stay with us again. Regards Willow Serviced Apartments