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Beoordelingen van Springhill Suites by Marriott Carle Place Garden City

3 out of 5
Springhill Suites by Marriott Carle Place Garden City
20 Westbury Avenue, Carle Place, NY

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 622 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 217 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 73 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 49 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 41 van 1002 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

8,8/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Rory

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great choices for breakfast.
2 nachten verbleven in april 2024
Reactie van Hotel Management op 1 mei 2024
Thank you so much for your 5/5 review! We hope to welcome you back soon!

10/10 – Uitstekend

Kenneth

It’s a great place to stay very comfortable the beds are amazing
2 nachten verbleven in april 2024
Reactie van Hotel Management op 29 apr 2024
Thank you for the great review Kenneth! We appreciate your feedback and look forward to welcoming you back the next time you visit our area.

8/10 – Goed

Paul

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Located a short drive from Roosevelt Field this hotel was very clean and room are comfortable. The staff is friendly and accommodating, and the free breakfast had a good variety of items
3 nachten verbleven in april 2024
Reactie van Hotel Managment op 29 apr 2024
Thank you for your review! We appreciate the perfect rating and we hope to see you again soon!

10/10 – Uitstekend

GUNO, Rockville

Reisde met familie en kleine kinderen
The facility is very well maintained and the staff is friendly.
1 nacht verbleven in april 2024
Reactie van Hotel Management op 22 apr 2024
Thank you so much for your 5/5 review! We are so happy that you enjoyed your stay with us, and we look forward to seeing you again!

8/10 – Goed

Deanna

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very convenient and easy to get to stores & restaurants
2 nachten verbleven in april 2024
Reactie van Hotel Management op 22 apr 2024
Thank you so much for your review Deanna! We hope to see you again soon!

10/10 – Uitstekend

Rodolphe

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The gym
1 nacht verbleven in april 2024
Reactie van Hotel Management op 15 apr 2024
Thank you so much for your 5/5 review! We are so happy that you enjoyed your stay with us, and we look forward to seeing you again!

2/10 – Ontzettend slecht

mireyda

4 nachten verbleven in maart 2024
Reactie van Hotel Management op 29 apr 2024
Thank you for taking the time to share your feedback regarding your most recent stay with us.

10/10 – Uitstekend

Shawn

1 nacht verbleven in april 2024
Reactie van Hotel Management op 24 apr 2024
Thank you so much for your review Shawn! We hope to see you again soon!

10/10 – Uitstekend

Jennifer

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice, secure and clean. Breakfast was great as well.
1 nacht verbleven in maart 2024
Reactie van Hotel Management op 3 apr 2024
Thank you so much for your 5/5 review! We are so happy that you enjoyed your stay with us, and we look forward to seeing you again!

8/10 – Goed

Lucinda

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was very close to a nearby activity.
1 nacht verbleven in maart 2024
Reactie van Hotel Management op 1 apr 2024
Thank you for the great review Lucinda! We appreciate your feedback and look forward to welcoming you back the next time you visit our area.

10/10 – Uitstekend

Jasmine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Hotel Mangement op 1 apr 2024
Thank you so much for your 5/5 review! We are so happy that you enjoyed your stay with us, and we look forward to seeing you again!

10/10 – Uitstekend

Laurent

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in maart 2024
Reactie van Hotel Management op 27 mrt 2024
Thank you so much for your 5/5 review! We are so happy that you enjoyed your stay with us, and we look forward to seeing you again!

10/10 – Uitstekend

Emill, York

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean
1 nacht verbleven in maart 2024
Reactie van Hotel Mangement op 25 mrt 2024
Thank you for the great review Emill! We appreciate your feedback and look forward to welcoming you back the next time you visit our area.

10/10 – Uitstekend

ANDREW

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel was very clean and the staff was very kind.
1 nacht verbleven in maart 2024
Reactie van Hotel Mangement op 25 mrt 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

4/10 – Matig

Tieg

Reisde met familie
The hotel was very loud at nighttime and did not enforce quiet hours. Additionally there were several small ants in our hotel room. We did not carry in food with us, which makes me believe the problem was there before our stay. Will not be staying at this location again in the future.
2 nachten verbleven in maart 2024
Reactie van Hotel Mangement op 21 mrt 2024
Thank you for taking the time to share your feedback regarding your most recent stay with us. Your feedback has been shared with the appropriate members of our leadership team to address. We hope to welcome you back soon.

10/10 – Uitstekend

MICHAEL

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Hotel Management op 18 mrt 2024
Thank you so much for your 5/5 review! We are so happy that you enjoyed your stay with us, and we look forward to seeing you again!

8/10 – Goed

Princeton

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
In general, it’s a nice hotel but quite a driving distance to JFK airport. The complimentary breakfast is good.
1 nacht verbleven in maart 2024
Reactie van Hotel Management op 18 mrt 2024
Thank you so much for taking the time out to review our hotel. We appreciate your feedback! We look forward to welcoming you back the next time you visit our area.

10/10 – Uitstekend

kim

1 nacht verbleven in maart 2024
Reactie van Hotel Mangement op 2 apr 2024
Thank you so much for your 5/5 review! We are so happy that you enjoyed your stay with us, and we look forward to seeing you again!

10/10 – Uitstekend

Michelle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Hotel Management op 13 mrt 2024
Thank you so much for your 5/5 review! We are so happy that you enjoyed your stay with us, and we look forward to seeing you again!

10/10 – Uitstekend

Andre

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and quiet the breakfast options need improvement
4 nachten verbleven in maart 2024
Reactie van Hotel Mangement op 11 mrt 2024
Thank you so much for your 5/5 review! We are so happy that you enjoyed your stay with us, and we look forward to seeing you again! We are looking into new food items for the changing season.

2/10 – Ontzettend slecht

Jessica P

1 nacht verbleven in maart 2024
Reactie van Hotel Management op 12 mrt 2024
Thank you for choosing to stay with us! We appreciate your honest feedback and hope to welcome you back soon.

10/10 – Uitstekend

Lynn

1 nacht verbleven in maart 2024
Reactie van Hotel Management op 1 apr 2024
Thank you for your wonderful review! We hope to see you again soon!

8/10 – Goed

d, Syracuse

Reisde met partner, Reisde met familie
Positief: Netheid
Property was ok. I didn't like that the hotel took a $250 hold on my credit card up front. Also when i went for breakfast - which ended at 10, I tried getting some juice while the attendant stoody by chatting. the pump didn't work because they turned it off exactly at 10 and it was about 2 minutes after 10. Even thought the attendant was standing there, she made no effort to help or make any exception. Instead, she was quick to point out that breakfast ended at 10, with no remorse or apology. WHile i understand rules, I also understand customer service and how important it is to convey to the customer that they are valued. I did not feel valued. Rather, I felt like an inconvenience. Additionally, the water for the bathroom shower took a really long time to heat up, so much so that I thought the hot water didn't work.
1 nacht verbleven in maart 2024
Reactie van Hotel Management op 8 mrt 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

8/10 – Goed

Stephanie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in februari 2024
Reactie van Hotel Mangement op 26 feb 2024
Thank you so much for your 4/5 review! We are so happy that you enjoyed your stay with us, and we look forward to seeing you again!

8/10 – Goed

ROCIO

1 nacht verbleven in februari 2024
Reactie van Hotel Mangement op 21 mrt 2024
Thank you so much for your 4/5 review! We are so happy that you enjoyed your stay with us, and we look forward to seeing you again!

10/10 – Uitstekend

Stephanie

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
2 nachten verbleven in februari 2024
Reactie van Hotel Mangement op 26 feb 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 – Goed

Alexis

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful hotel but we had extremely loud neighbors above us and nothing was really done about it.
1 nacht verbleven in februari 2024
Reactie van Hotel Management op 21 feb 2024
Thank you for choosing to stay with us! We appreciate your honest feedback and hope to welcome you back soon.

6/10 – Redelijk

Jennifer

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service
This was just an average stay at a hotel for the night. I booked it because of the indoor pool and traveling with four teenagers. We got there and the pool was out of service. They should disclose that when booking. Also, the hot water took about ten minutes to actually get hot. The toilet paper is almost not within reach from the toilet. Pillows were awfully flat.
1 nacht verbleven in februari 2024
Reactie van Hotel Management op 21 feb 2024
Thank you for taking the time to share your feedback regarding your most recent stay with us. Your feedback has been shared with the appropriate members of our leadership team to address. We hope to welcome you back soon.

8/10 – Goed

JOHN

Positief: Personeel en service
Easy parking with various malls around in the area, lots of dining options. Great check in staff.
1 nacht verbleven in februari 2024
Reactie van Hotel Management op 1 mrt 2024
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 – Uitstekend

karen, westerly

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The breakfast is the best I have had. My compliments to the chef.
1 nacht verbleven in februari 2024
Reactie van General Manager op 14 feb 2024
Thank you so much for your 5/5 review! We are so happy that you enjoyed your stay with us, and we look forward to seeing you again!

8/10 – Goed

william

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Hotel Management op 14 feb 2024
Thank you for your wonderful review! We hope to see you again soon!

8/10 – Goed

GLENN

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
One of the rooms I reserved was missing the door handle to exit the bathroom. Other than that, the staff and the services were very good.
2 nachten verbleven in januari 2024
Reactie van General Manager op 8 feb 2024
Thank you for choosing to stay with us Glenn! We appreciate your feedback and apologize for the issues with the bathroom, we will address this item with our leadership team. We hope to welcome you back soon.

10/10 – Uitstekend

Olga

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place, new, modern and clean
1 nacht verbleven in februari 2024
Reactie van Hotel Management op 5 feb 2024
Thank you for the great review Olga! We appreciate your feedback and look forward to welcoming you back the next time you visit our area.

10/10 – Uitstekend

Jefreey G.

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location is very center and near everything you would like.
4 nachten verbleven in januari 2024
Reactie van Hotel Management op 5 feb 2024
Thank you so much for your 5/5 review! We are so happy that you enjoyed your stay with us, and we look forward to seeing you again!

10/10 – Uitstekend

Rachael

1 nacht verbleven in februari 2024
Reactie van Hotel Mangement op 21 mrt 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

4/10 – Matig

sukhdeep

Negatief: Netheid, staat van de accommodatie en faciliteiten
Noisy and not clean
1 nacht verbleven in februari 2024
Reactie van Hotel Mangement op 5 feb 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 – Uitstekend

Nancy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Convenient location and will stay here again.
2 nachten verbleven in januari 2024
Reactie van Hotel Managment op 30 jan 2024
Thank you so much for your 5/5 review! We are so happy that you enjoyed your stay with us, and we look forward to seeing you again!

8/10 – Goed

Shad

Zakenreiziger, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed our stay.
1 nacht verbleven in januari 2024
Reactie van Hotel Mangement op 29 jan 2024
Thank you for your review! We appreciate the rating, and we hope to see you again soon!

10/10 – Uitstekend

Jessica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Hotel Mangement op 29 jan 2024
Thank you for your wonderful review! We hope to see you again soon!

10/10 – Uitstekend

Carlene

Reisde met een groep
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love that the suite was. Spacious and updated. We were very comfortable here!
1 nacht verbleven in januari 2024
Reactie van Hotel Mangement op 29 jan 2024
Thank you for the great review, Carlene! We appreciate your feedback and look forward to welcoming you back the next time you visit our area.

10/10 – Uitstekend

Ahmed

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent property and facilities
1 nacht verbleven in januari 2024
Reactie van Hotel Management op 26 jan 2024
Thank you so much for your 5/5 review! We are so happy that you enjoyed your stay with us, and we look forward to seeing you again!

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Stay out of room 201!
Check-in went smoothly and I appreciated the layout of the room - there's a couch and desk in a separate space from where the beds are. However, around 10pm I decided to take a shower only to find that the water was lukewarm at best. This must have been an issue with the shower, as the water temperature coming from the sink was hot. I reported this to the front desk, and was told me that the maintenance man had just left for the night. The clerk found me another room on the 4th floor, and gave me a key. I went there only to discover the same problem, plus the heat in that room wouldn't turn on. Another visit to the front desk provided me with a third room, which had hot water and heat. All was fine after that, however, I will note that I had to pack up everything from my original room and move it myself to the new room. Also, I received nothing but a brief apology for the inconvenience.
1 nacht verbleven in januari 2024
Reactie van Hotel Management op 24 jan 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 – Uitstekend

Clifflene

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The bar and pool were open late
1 nacht verbleven in januari 2024
Reactie van General Manager op 23 jan 2024
Thank you so much for your 5/5 review! We are so happy that you enjoyed your stay with us, and we look forward to seeing you again!

2/10 – Ontzettend slecht

Tanvir

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Terrible staff member. Unprofessional and uneducated
1 nacht verbleven in januari 2024
Reactie van Hotel Management op 23 jan 2024
Thank you for taking the time to share your feedback regarding your most recent stay with us. Your feedback has been shared with the appropriate members of our leadership team to address. We hope to welcome you back soon.

10/10 – Uitstekend

mahalia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
My boyfriend and I enjoyed the stay. Room was clean, beautiful, the customer service was amazing
1 nacht verbleven in januari 2024
Reactie van Hotel Mangement op 21 jan 2024
Thank you for your 10/10 review! We are thrilled to see that you enjoyed your stay with us so much. We hope to see you again soon!

10/10 – Uitstekend

Gloria

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Hotel Mangement op 21 jan 2024
Thank you so much for your review Gloria! We hope to see you again soon!

10/10 – Uitstekend

Martha

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023
Reactie van Hotel Mangement op 21 jan 2024
Thank you for the great review Martha! We appreciate your feedback and look forward to welcoming you back the next time you visit our area.

8/10 – Goed

Getsemarie, Bronx

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Hotel Mangement op 21 jan 2024
Thank you for your wonderful review! We hope to see you again soon!

10/10 – Uitstekend

Nathanael

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Hotel Mangement op 21 jan 2024
Thank you for your 10/10 review! We are thrilled to see that you enjoyed your stay with us so much. We hope to see you again soon!

10/10 – Uitstekend

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place
1 nacht verbleven in januari 2024
Reactie van Hotel Mangement op 21 jan 2024
Thank you so much for your 5/5 review! We are so happy that you enjoyed your stay with us, and we look forward to seeing you again!