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Beoordelingen van Econo Lodge

2 out of 5
Econo Lodge
3706 National Parks Hwy, Carlsbad, NM

Beoordelingen

6,6
Gastenscore: 10 - Uitstekend. 7 van 30 beoordelingen" "
Gastenscore: 8 - Goed. 6 van 30 beoordelingen" "
Gastenscore: 6 - Redelijk. 11 van 30 beoordelingen" "
Gastenscore: 4 - Matig. 0 van 30 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 6 van 30 beoordelingen" "

6,8/10

Netheid

7,4/10

Personeel en service

6,2/10

Voorzieningen

6,8/10

Staat van de accommodatie en faciliteiten

6,6/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Theodora

Positief: Personeel en service
Erg vriendelijk personeel dat enorm zn best doet. Kamer is een beetje viezig en we hebben een paar kevers gevangen.
1 nacht verbleven in oktober 2023
Reactie van Sunny op 8 nov 2023
I am so glad you enjoyed your stay. I will be sure to let housekeeping know to pay attention to detail. Hope to see you again soon.

8/10 – Goed

Carl

Reisde met een groep, Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten
It was good
2 nachten verbleven in mei 2024
Reactie van Sunny op 9 mei 2024
Greetings Carl! Thank you so much for your feedback. Hope to see you soon on your next trip to Carlsbad.

10/10 – Uitstekend

Jose

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
3 nachten verbleven in april 2024
Reactie van Sunny op 6 mei 2024
I am glad you enjoyed your stay. Thank you so much for your feedback

6/10 – Redelijk

Daniel

Reisde met partner
Negatief: Voorzieningen
Older property - under new name (Home Stay Inn), No signage for Econo Lodge. Called from the Parking lot to make sure I was in the right place
2 nachten verbleven in april 2024
Reactie van Sunny op 14 apr 2024
Greetings!! We are recently changed brands to Econo Lodge but have not received our sign. I apologize for the confusion and thank you so much for your feedback. We hope to see you again on your next visit to Carlsbad

2/10 – Ontzettend slecht

Lori

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property was very sparse- new management- room was clean but no floor mat to wipe your feet and all the dust came in in your shoes. Then the souls of my feet were BLACK!! The phone didn’t work, when I told the front desk, it was still not working the next night we stayed there. The breakfast was dismal- no cold water available to put into a thermos! I had to walk to the front desk (remember no phone working in room) for the WiFi password, the room smelled strongly of smoke and dust. The best part about the room is the water pressure in the shower was incredible!! Never staying there again!!
2 nachten verbleven in april 2024
Reactie van Sunny op 14 apr 2024
Greetings!! I apologize for the inconvenience. I will be sure to speak with housekeeping and maintenance regarding the issues with your room. I am happy that you enjoyed our shower. Thank you so much for your feedback and hope you will give us another chance so we can exceed your expectations

6/10 – Redelijk

Rene

Reisde met partner
No swimming pool or whirlpool sauna as stated in website. That was false Phone in room did not work Vanity light did not turn on
3 nachten verbleven in maart 2024
Reactie van Sunny op 4 apr 2024
Greetings! Thank you so much for your feedback. We removed our pool almost 2 years ago and never had a sauna. I have checked our website and don't see any mention of pool or sauna. I will be sure to have maintenance check on the vanity lighting to ensure it's operational. Again, I apologize for the inconvenience and thank you for staying with us.

8/10 – Goed

Jeff, Molalla

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen
Negatief: Netheid
The breakfast was the best thing about this property. The room was small and there was a microwave right next to the bathroom. Our room could have been cleaned better. There's a big area where the pool use to be (cemented over now, where my kids enjoyed playing outside but there were no chairs or tables out there. It would have been a good spot to hangout. Maybe they can get some.Maybe
1 nacht verbleven in maart 2024
Reactie van Sunny op 14 apr 2024
Greetings!! I am so glad you and your family enjoyed your stay with us. I will be sure to speak with housekeeping and address any cleanliness issues. We were thinking about putting up some grills in the shed area with tables and chairs. Hopefully we can get those soon so our guest can enjoy them. Thank you so much for your feedback and hope to see you again on your next visit to Carlsbad

10/10 – Uitstekend

Dora, Lubbock

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Check in was quick and easy. Staff was nice and personable. Room was clean.
1 nacht verbleven in maart 2024
Reactie van Sunny op 4 apr 2024
Greetings! I am so glad you enjoyed your stay with us. My staff was thrilled to see your comments. I hope to see you again soon!

2/10 – Ontzettend slecht

Michelle

They didnt let me stay there. They dont rent rooms to locals. And couldn't tell me how long until my card would he refunded
1 nacht verbleven in maart 2024
Reactie van Sunny op 14 apr 2024
Greetings! Your refund was processed same day. Thank you so much for your feedback

6/10 – Redelijk

Perry

Reisde met familie
Construction crews have taken over. No tv service
1 nacht verbleven in maart 2024
Reactie van Sunny op 14 apr 2024
Greetings!! We had temporary TV service outage which has been resolved. Thank you so much for your feedback

6/10 – Redelijk

Daniela

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Tv and microwave didn’t work. Rooms smelled very weird and gross.
2 nachten verbleven in maart 2024
Reactie van Sunny op 14 mrt 2024
Greetings! I am so sorry that the TV and microwave did not work. I will be sure to have housekeeping and maintenance check on the tv and microwave and get it fixed. Thank you so much for your feedback.

10/10 – Uitstekend

Meaghan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean rooms, nice staff
1 nacht verbleven in februari 2024
Reactie van Sunny op 7 mrt 2024
I am so happy you enjoyed you stay with. Thank you so much for your feedback and hope to see you soon!

2/10 – Ontzettend slecht

Michael

2 nachten verbleven in februari 2024
Reactie van Sunny op 14 apr 2024
I am so sorry your stay was not memorable. Thank you so much for your feedback

6/10 – Redelijk

Jessica

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Sunny op 14 dec 2023
Greetings! Thank you so much for your feedback. Hope to see you again soon!

2/10 – Ontzettend slecht

Brian

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had to change room three times in order to get a room with a TV that worked
3 nachten verbleven in november 2023
Reactie van Sunny op 28 nov 2023
Greetings! We have fixed the issues with the TV there was a problem with the signal. Thank you so much for your feedback

6/10 – Redelijk

AIMEE

1 nacht verbleven in november 2023
Reactie van Sunny op 28 nov 2023
Greetings! Thank you so much for your feedback

8/10 – Goed

David M

1 nacht verbleven in november 2023
Reactie van Sunny op 6 dec 2023
Greetings! Thank you so much for your feedback!

6/10 – Redelijk

Christine

Positief: Netheid, personeel en service
Nice updates.
1 nacht verbleven in oktober 2023
Reactie van Sunny op 8 nov 2023
Greetings! I am glad your enjoyed your stay

8/10 – Goed

Marlene

Reisde met familie
Positief: Netheid, personeel en service
Only reason for four stars overall instead of five is due to hot water issue at the time of stay. Owners were exceptional and the free breakfast was too!
1 nacht verbleven in oktober 2023
Reactie van Sunny op 8 nov 2023
I am so glad you enjoyed your stay. We did have some hot water issues that has now been resolved. Thank you so much for your feedback and hope to see you soon on your next visit to Carlsbad

2/10 – Ontzettend slecht

Eric

1 nacht verbleven in oktober 2023
Reactie van Sunny op 8 nov 2023
Greeting! Thank you so much for your feedback