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Beoordelingen van MainStay Suites Carlsbad South

2.5 out of 5
MainStay Suites Carlsbad South
3621 SAN JOSE BLVD, Carlsbad, NM

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 192 van 284 beoordelingen" "
Gastenscore: 8 - Goed. 59 van 284 beoordelingen" "
Gastenscore: 6 - Redelijk. 16 van 284 beoordelingen" "
Gastenscore: 4 - Matig. 10 van 284 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 7 van 284 beoordelingen" "

9,2/10

Netheid

9,2/10

Personeel en service

8,8/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Monica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van MainStay Suites - Carlsbad, NM op 6 mei 2024
Thank you for staying with us. We hope you enjoyed your stay.

10/10 – Uitstekend

Douglas, Lake Havasu City

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice rooms, friendly staff. Limited breakfast. Carlsbad is a boom town right now with oil and gas trucks and work pick-ups clogging the streets and workers filling the hotels so don’t expect anything else!
2 nachten verbleven in april 2024
Reactie van MainStay Suites - Carlsbad, NM op 25 apr 2024
Thank you for staying with us. We hope to see you again

10/10 – Uitstekend

Rachelle

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff very sweet, room and facilities very clean, bed comfy! Hubby and I will stay here again.
1 nacht verbleven in april 2024
Reactie van MainStay Suites - Carlsbad, NM op 15 apr 2024
Thank you for staying with us. We are happy that you enjoyed your stay. Until we see you again.

10/10 – Uitstekend

Mary

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice kitchenette.
2 nachten verbleven in april 2024
Reactie van MainStay Suites - Carlsbad, NM op 15 apr 2024
Thank you for staying with us.

10/10 – Uitstekend

HONGBO

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s convenient place to stay for our visits to Carlsbad Caverns and Guadalupe Mountains. The rooms are spacious, well equipped with kitchen, sofa, etc. , the breakfasts are good, parking is easy, and staffs are friendly.
2 nachten verbleven in maart 2024
Reactie van MainStay Suites - Carlsbad, NM op 2 apr 2024
Thank you for staying with us. We hope you enjoyed your stay. Hope to see you again.

10/10 – Uitstekend

Rana

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent stay with comfortable bed and nice staff. Breakfast was ok. Close to Carlsbad Caverns. Great overall
1 nacht verbleven in maart 2024
Reactie van MainStay Suites - Carlsbad, NM op 18 mrt 2024
Thank you for taking the time to letting us know about your recent stay at MainStay Suites. Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.

10/10 – Uitstekend

Rene

2 nachten verbleven in maart 2024
Reactie van MainStay Suites - Carlsbad, NM op 24 mrt 2024
Thank you for taking the time to letting us know about your recent stay at MainStay Suites.

8/10 – Goed

Mary

Positief: Netheid, comfort kamer
Negatief: Personeel en service
Management was unhelpful.
The hotel was fine. Their policy of reservation being non-refundable was unfortunate. When booking on Hotel.com I put my date as 2/5. When the booking went through, it turned out to be 2/20. I hit confirm then immediately realized the error. I immediately went through Hotels.com and they directly reached out to the hotel. They were informed the manager wouldn’t be in until the next day. My husband was driving cross country and needed a hotel room. I made a reservation for 2/5 paying $40 more than my original reservation at their hotel hoping they would realize it was just a mistake. I just heard that they wouldn’t refund the money. I am out $135. Wouldn’t recommend them regardless of how nice the hotel may be. Service is more important.
1 nacht verbleven in februari 2024
Reactie van MainStay Suites - Carlsbad, NM op 8 feb 2024
Thank you for taking the time to letting us know about your recent stay at MainStay Suites.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hotel. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.

2/10 – Ontzettend slecht

melisa

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van MainStay Suites - Carlsbad, NM op 26 feb 2024
Thank you for taking the time to letting us know about your recent stay at MainStay Suites.We sincerely appreciate and value your feedback about our hotel. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 – Uitstekend

Willie

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van MainStay Suites - Carlsbad, NM op 29 jan 2024
Thank you for staying with us. We hope to see you again.

10/10 – Uitstekend

Guillermina

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van MainStay Suites - Carlsbad, NM op 15 jan 2024
Thank you for taking the time to letting us know about your recent stay at MainStay Suites. Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.

10/10 – Uitstekend

Timothy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van MainStay Suites - Carlsbad, NM op 12 jan 2024
Thank you for staying with us. We hope you enjoyed your stay with us.

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van MainStay Suites - Carlsbad, NM op 12 jan 2024
Thank you for staying with us.

8/10 – Goed

Maria

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van MainStay Suites - Carlsbad, NM op 28 dec 2023
Thank you for staying with us. We hope to see you again soon.

10/10 – Uitstekend

Daniel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Every hotel receptionist was very welcoming. Our room was very clean as well as the rest of the hotel. Definitely staying here again when we come down to visit family.
2 nachten verbleven in december 2023
Reactie van MainStay Suites - Carlsbad, NM op 26 dec 2023
Thank you for taking the time to letting us know about your recent stay at MainStay Suites.We sincerely appreciate and value your feedback about our hotel. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger, Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1st room smelled terrible. Asked to move & was told they were booked, which was not true. Finally got the manager to move us & the 2nd room didn’t smell, but the room was not clean. They refused to move us again, so we left & went to a different hotel. They refused to check us out until our scheduled check out date.
2 nachten verbleven in december 2023
Reactie van MainStay Suites - Carlsbad, NM op 21 dec 2023
Thank you for taking the time to letting us know about your recent stay at MainStay Suites.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hotel. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.

10/10 – Uitstekend

John

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We asked for a handicapped-accessible room and were pleased to see all the grab bars and low tub threshold. We also like the size of the room and the movable table. The only complaint was the unusually loud refrigerator.
2 nachten verbleven in november 2023
Reactie van MainStay Suites - Carlsbad, NM op 13 nov 2023
Thank you for staying with us. We hope to see you again

6/10 – Redelijk

Frank

Reisde met familie en kleine kinderen
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
The property was modern and in a good location. What I did not like was that our room was a little dirty upon arrival. The staff didn't sweep the entry way and or bathroom. My toddler was trying to pick up all the debris on the floor in our room. For the price per night you would have expected a hot breakfast option vs their Continental offering. You can tell they do not restock so if you get their past 7 am you are not left with much. Overall this place could be better if they had a great attention to detail.
4 nachten verbleven in oktober 2023
Reactie van MainStay Suites - Carlsbad, NM op 27 okt 2023
Thank you for staying with us. We are looking into your concerns and we hope you give us another chance to change your experience with us. Our guest experience in very important to us.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
CBH
The efficiency had not even enough utensils for 2 people. The main issue was a very loud refrigerator that we reported to 3 staff members but never was fixed. Staff were very pleasant.
4 nachten verbleven in oktober 2023
Reactie van MainStay Suites - Carlsbad, NM op 23 okt 2023
Thank you for staying with us. We are sorry to hear about your experience. Please give us another chance to correct your experience.

10/10 – Uitstekend

Silvia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay Large room with everything from full kitchen to ironing boards etc Perfect for an overnight or longer
2 nachten verbleven in oktober 2023
Reactie van MainStay Suites - Carlsbad, NM op 20 okt 2023
Thank you for staying with us. We hope to see you again.

6/10 – Redelijk

Linda

1 nacht verbleven in oktober 2023
Reactie van MainStay Suites - Carlsbad, NM op 6 nov 2023
Thank you for staying with us. We hope to see you again.

6/10 – Redelijk

Rosalinda

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean and friendly service
3 nachten verbleven in oktober 2023
Reactie van MainStay Suites - Carlsbad, NM op 16 okt 2023
Thank you

10/10 – Uitstekend

Gregory

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great experience and pleasant stay.
2 nachten verbleven in oktober 2023
Reactie van MainStay Suites - Carlsbad, NM op 16 okt 2023
Thank you

8/10 – Goed

Jon S

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice hotel
Nice facility in great shape. Room was comfortable and updated. Staff was nice. Only issue was with the room design and furniture selection. We stayed in a king room and there is only 5" gap between the right side of the bed and the AC unit, making it a little tough to squeeze by to get in bed.
1 nacht verbleven in oktober 2023
Reactie van MainStay Suites - Carlsbad, NM op 16 okt 2023
Thank you

10/10 – Uitstekend

Susan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay
Our room was clean, the bed was comfortable, and the shower was fantastic. The laundry facilities were clean and very much appreciated.
2 nachten verbleven in oktober 2023
Reactie van MainStay Suites - Carlsbad, NM op 16 okt 2023
Thank you

8/10 – Goed

Larry

1 nacht verbleven in oktober 2023
Reactie van MainStay Suites - Carlsbad, NM op 6 nov 2023
Thank you for staying with us. We hope to see you again.

10/10 – Uitstekend

Samantha

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Liked the kitchen though i wasn't there long enough to use it. Did not like that people left their trash cans in the hallway. Trash was not picked up our entire stay.had to walk by smelly trash.
1 nacht verbleven in oktober 2023
Reactie van MainStay Suites - Carlsbad, NM op 10 okt 2023
Thank you for staying with us. We hope to see you again soon.

10/10 – Uitstekend

Richard

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean and had good rest
1 nacht verbleven in oktober 2023
Reactie van MainStay Suites - Carlsbad, NM op 10 okt 2023
Thank you for staying with us. We hope to see you again soon.

6/10 – Redelijk

Siegmund, Eching

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Check in war leicht konfus. Wir hatten ein Zimmer für drei Personen gebucht, wir sollten aber 3 Zimmer erhalten, konnten das noch verhindern. Die Tür des Zimmers konnte nicht abgeschlossen werden, war vorher scheinbar nicht aufgefallen. Das Hotel ist relativ neu, zeigt aber bereits deutliche Gebrauchsspuren und mangelnde Sorgfalt des Personals. Das Frühstück ist sehr einfach gehalten, war des schlechteste auf unserer ganzen Reise.
Reactie van MainStay Suites - Carlsbad, NM op 2 okt 2023
Thank you for staying with us. We hope to see you again.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Was good.
1 nacht verbleven in september 2023
Reactie van MainStay Suites - Carlsbad, NM op 22 sep 2023
Thank you for staying with us.We hope to see you again.

6/10 – Redelijk

Markus, Aschheim

Reisde met partner
Positief: Netheid, voorzieningen
Negatief: Personeel en service
Zimmerservice nur noch alle drei Tage. Davon war bei Buchung nichts bekannt. Das Hotel spart also Servicekosten zu Lasten der Kunden - und das bei den Preisen.
2 nachten verbleven in september 2023
Reactie van MainStay Suites - Carlsbad, NM op 21 sep 2023
Thank you for staying with us. We hope to see you again.

10/10 – Uitstekend

Monica

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Really nice and helpful staff. The rooms were clean and comfortable. Would stay again!
2 nachten verbleven in september 2023
Reactie van MainStay Suites - Carlsbad, NM op 6 sep 2023
Thank you so much for staying with us. We hope to see you again soon.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van MainStay Suites - Carlsbad, NM op 5 sep 2023
Thank you for staying with us. We hope to see you again soon.

10/10 – Uitstekend

Olga

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van MainStay Suites - Carlsbad, NM op 5 sep 2023
Thank you for staying with us. We hope to see you again soon.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place. Very clean. Nice people
1 nacht verbleven in augustus 2023
Reactie van MainStay Suites - Carlsbad, NM op 30 aug 2023
Thank you for staying with us. We hope to see you again soon.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
NO POOL
NO POOL Available. Community pool only opens Saturdays and Sundays. Well kept, Clean and Quiet!
1 nacht verbleven in augustus 2023
Reactie van MainStay Suites - Carlsbad, NM op 21 aug 2023
Thank you for staying with us. We hope to see you again soon.

4/10 – Matig

Joe

Negatief: Netheid, personeel en service
2 nachten verbleven in augustus 2023
Reactie van MainStay Suites - Carlsbad, NM op 17 aug 2023
Thank you for staying with us.

4/10 – Matig

Carrie

Negatief: Netheid, staat van de accommodatie en faciliteiten
Shower was cracked and dirty. AC unit was musty. Lack of overall care and cleanliness.
Reactie van MainStay Suites - Carlsbad, NM op 7 aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hotel. Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to usWe hope for an opportunity to properly host you in the future.

8/10 – Goed

Lourdes

Reisde met familie
Positief: Voorzieningen
Just passing thru but great night sleelp!
1 nacht verbleven in augustus 2023
Reactie van MainStay Suites - Carlsbad, NM op 7 aug 2023
Thank you for staying with us. We hope to see you again soon.

8/10 – Goed

Lucy

Positief: Netheid, personeel en service en voorzieningen
Quiet friendly staff
1 nacht verbleven in augustus 2023
Reactie van MainStay Suites - Carlsbad, NM op 4 aug 2023
Thank you for staying with us. We hope to see you again for your future needs.

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Customer Service needs improvement
It seemed like the person working the desk really didn't want to be there. My room had no amenities (shampoo, soap, etc.). I stopped at the desk to ask for the items and she wanted to know exactly what I needed even though I told her that there was nothing in the room. Why not just give me everything that is typically provided? I felt like she thought this was a hassle. It's a great new property, but they need customer service training.
1 nacht verbleven in juli 2023
Reactie van MainStay Suites - Carlsbad, NM op 27 jul 2023
So sorry that happened to you. Please let me apologize personally. I hope you give us another chance to make your experience better.

10/10 – Uitstekend

Elizabeth

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place
The building appeared either brand new or newly renovated. Smelled good. All areas were clean. Very quiet. Full sized refrigerator. Stove in the room with all items needed to cook with available. Even has a dishwasher in the room. Very basic continental breakfast. I would definitely stay here again.
1 nacht verbleven in juli 2023
Reactie van MainStay Suites - Carlsbad, NM op 24 jul 2023
Thank you for staying with us. We hope to see you again.

2/10 – Ontzettend slecht

Steven

2 nachten verbleven in juli 2023
Reactie van MainStay Suites - Carlsbad, NM op 17 aug 2023
Thank you for staying with us.

4/10 – Matig

Morag

Zakenreiziger
Negatief: Personeel en service
Where to begin.... Could it be the awful breakfast of cold cereal and hard boiled eggs? Of course, this isnt available until 7am when practically everyone visiting has to be at their work. Or, could it be the housekeeping staff that walked in at 8:30 to clean the room when check out isnt until 11 am, and I've been working NIGHTS, AND THE DO NOT DISTURB SIGN IS HANGING ON THE DOOR?!?! Oh, it could be the grumpiest front desk staff eating McDonald's and attempting to talk to me with food in their mouth....or it might be the non-existent selection of all diet sodas and no candy bars at the hotel "store". Guaranteed, I will never stay here again, and I will tell all my staff to never stay here when visiting our sites. Other MainStays are wonderful....not this one.
4 nachten verbleven in juli 2023
Reactie van MainStay Suites - Carlsbad, NM op 18 jul 2023
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites. Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.

10/10 – Uitstekend

William

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
FRIENDLY staff, large room, nice location
The hotel was very clean, comfortable bed, large room, extra kitchen items could be borrowed (like a blender), and great staff. They were so friendly. Getting to Carlsbad Caverns was very easy (that is why we were in the area). Coffee available 24/7 in the lobby. Only two slight negatives. 1. Breakfast. They had cereal, blueberry muffins (not very good), THOMAS's! English muffins, bread, yogurt, apples, bananas, and hard-boiled eggs. After four nights, I was a little tired of the offerings. 2. Cell service was poor in the area of the hotel. Only one or two bars and service was slow. Not sure why as there were lots of businesses in the area.
4 nachten verbleven in juli 2023
Reactie van MainStay Suites - Carlsbad, NM op 17 jul 2023
Thank you for staying with us. We hope to see you again soon.

10/10 – Uitstekend

Danielle

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good for a quick stay
Stayed here while stopping through on cross country trip. Visited Carlsbad Caverns as well. This is in the newer section of town and was built in 2020, it says but it is very run down at the heels for it only being a few years old. It worked for a quick overnight stay, though, and it was clean with very kind employees. I left postcards to be mailed but realized an hour down the road that I forgot to address one. I called back and the front desk clerk was sweet and got it all taken care of for me. Lots of places to eat and get gas near by.
1 nacht verbleven in juli 2023
Reactie van MainStay Suites - Carlsbad, NM op 13 jul 2023
Thank you so much for staying with us. We hope to see you again in the future.

10/10 – Uitstekend

AUDRA

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in juli 2023
Reactie van MainStay Suites - Carlsbad, NM op 11 jul 2023
Thank you for staying with us.

10/10 – Uitstekend

Lluvia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great customer service from staff and manager on duty during the Night Shift
1 nacht verbleven in juli 2023
Reactie van MainStay Suites - Carlsbad, NM op 6 jul 2023
Thank you so much for staying with us. We hope we will see you again soon.

10/10 – Uitstekend

Mandy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The lady at the front desk great! Hands down best customer service.
1 nacht verbleven in juli 2023
Reactie van MainStay Suites - Carlsbad, NM op 5 jul 2023
Thank you for staying with us.

8/10 – Goed

Candace

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Misleading Photos- No Pool for Miles
The photos on this website showed swimming pool and water slides, which was expected to be on site not 5 miles away. The photos should be removed because that was very misleading. After missing the caverns my family was looking forward to some pool time after such a hot day. And then we had to settle for corn hole. Other than those let downs the stay was good. Staff was nice and friendly.
1 nacht verbleven in juli 2023
Reactie van MainStay Suites - Carlsbad, NM op 5 jul 2023
Thank you for staying with us