Een seizoensgebonden buitenzwembad

Beoordelingen van Motel 6 Carlsbad, NM

2 out of 5
Motel 6 Carlsbad, NM
3824 National Parks Hwy, Carlsbad, NM

Beoordelingen

7,0

Goed

Gastenscore: 10 - Uitstekend. 210 van 800 beoordelingen" "
Gastenscore: 8 - Goed. 248 van 800 beoordelingen" "
Gastenscore: 6 - Redelijk. 148 van 800 beoordelingen" "
Gastenscore: 4 - Matig. 75 van 800 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 119 van 800 beoordelingen" "

6,8/10

Netheid

7,8/10

Personeel en service

6,6/10

Voorzieningen

6,4/10

Staat van de accommodatie en faciliteiten

7,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Randy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy parking,easy to turn into property.
3 nachten verbleven in mei 2024
Reactie van Sophia CSR op 12 mei 2024
Dear Guest,Thank you for choosing to stay with us and appreciate your positive feedback. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

4/10 – Matig

Ariannis

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Me entregaron las habitación sucia y las sábanas sucias con tierra
2 nachten verbleven in mei 2024
Reactie van Sophia CSR op 12 mei 2024
Dear Guest,It is disheartening to hear about your experience. Our apologies for any issues in cleanliness that you encountered. Rest assured, your concerns will be noted and inspected by our housekeeping team. We would value another chance to impress you and we wish you safe travels.

8/10 – Goed

Ariannis

Reisde met een groep
Negatief: Netheid, personeel en service
Más o menos
3 nachten verbleven in mei 2024
Reactie van Sophia CSR op 9 mei 2024
Dear Guest,Your business is very important to us and we value your rating. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

8/10 – Goed

Erwan

Positief: Netheid, personeel en service en voorzieningen
good for a motel
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 23 apr 2024
Dear Guest,Thank you for your valuable opinion regarding our hotel. We strive to do our very best by accommodating every one of our guests. Our Team hopes to see you again soon and to impress you with our continued improvements.

6/10 – Redelijk

Shannon

We didn’t end up staying here. We had a breakdown and stopped sooner for repairs
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 16 apr 2024
Dear Guest,Thank you for letting us know, and we hope your breakdown was resolved swiftly and without too much inconvenience. If there's anything we can assist you with in the future, please don't hesitate to reach out. Safe travels!

8/10 – Goed

Bruce

1 nacht verbleven in april 2024
Reactie van Sophia CSR op 12 apr 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 – Uitstekend

Miguel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great !!
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 9 apr 2024
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

10/10 – Uitstekend

Benito

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Mrs. Dorothy was great and very helpful
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 9 apr 2024
Dear Guest,We are happy to see this 5-star rating and positive review. Our Team values your business and appreciates you choosing us. We hope to have the chance to serve you again on your next visit.

4/10 – Matig

Eva

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
El cuarto está sucio y tenía un olor desagradable No lo recomiendo
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 8 apr 2024
Dear Guest,It is saddening for us to read about your recent experience with us. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. We hope you will give us another opportunity to provide you with a better stay.

6/10 – Redelijk

Renata

Reisde met partner
Positief: Personeel en service
Negatief: Netheid
I’ve stayed at motel 6’s in the past and have for the most part always had a pleasant experience. However, I stayed here and was not a fan. The toilet seat was dirty, the floor wasn’t swept, and there was hairs all over the bed.
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 8 apr 2024
Dear Guest,We regret that your stay was not as per your expectations. However, I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 – Goed

Gary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was fine. Staff was excellent.
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 7 apr 2024
Dear Guest,We are thankful that you have honoured our staff members with praiseworthy words. Our Team sincerely appreciates your feedback and is happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services.

10/10 – Uitstekend

Tim

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Was only staying for one night, but the experience was good. Everything was as it should be. Clean and well equipped. Good location for finding places to eat.
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 7 apr 2024
Dear Guest,Thank you for your valuable opinion regarding our hotel. We strive to do our very best by accommodating every one of our guests. Our Team hopes to see you again soon and to impress you with our continued improvements.

10/10 – Uitstekend

Lisa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 1 apr 2024
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guests' ideas and suggestions. We would love to host you again.

10/10 – Uitstekend

Elisa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent for the price
1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 24 mrt 2024
Dear Guest,Our team has a high standard of hospitality and service, and we strive to give you the best experience at the best value. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.

10/10 – Uitstekend

john

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The lady checking us in was pleasant. The room was clean, good water pressure in the shower, and the mattress was extremely comfortable. Thank you
1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 19 mrt 2024
Dear Guest,We appreciate your positive feedback regarding our front desk staff and are glad to hear that you found your room clean and comfortable. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

10/10 – Uitstekend

isaiah, Lubbock

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Customer Care Team op 16 mrt 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 – Goed

Scott

2 nachten verbleven in maart 2024
Reactie van Sophia CSR op 3 apr 2024
Dear Guest,A hearty thanks for your rating. We feel blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 – Goed

Sanjuanita

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service
I didnt get the name but the lady at front desk was really nice I asked for a riom dwn stairs due to my daughter in law being pregnant and she nicely changed it for us even though the motel was full and for the price it is ok, the only thing that it smelled weird when we arrived and i guess someone was smoking in some other room and smelled all the way to our room, other than that ok just stayed for the weekend I bought some lysol and it didn't smell no more
2 nachten verbleven in maart 2024
Reactie van Sophia CSR op 13 mrt 2024
Dear Guest,We appreciate your positive feedback regarding our front desk staff. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

8/10 – Goed

Haruka

Positief: Personeel en service
1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 18 mrt 2024
Dear Guest,Thanks for sharing your rating. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

2/10 – Ontzettend slecht

Alexis

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Sophia CSR op 29 feb 2024
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

6/10 – Redelijk

Willie

Reisde met partner
Nothing
1 nacht verbleven in februari 2024
Reactie van Sophia CSR op 24 feb 2024
Dear Guest,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

10/10 – Uitstekend

Kelly

1 nacht verbleven in februari 2024
Reactie van Sophia CSR op 21 mrt 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 – Goed

Kristin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Easy one night stay on my way between the National Parks. Parking lot was a bit loud but it was a Friday night of a holiday weekend, to be expected.
1 nacht verbleven in februari 2024
Reactie van Sophia CSR op 20 feb 2024
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

10/10 – Uitstekend

Brenda

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Sophia CSR op 20 feb 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 – Uitstekend

Vanessa

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Sophia CSR op 5 feb 2024
Dear Guest,Greetings! Our team is delighted to have provided you with suitable accommodation for your trip here. We are happy to see this awesome 10-star rating and we hope to welcome you back again before long.

10/10 – Uitstekend

Rachel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in januari 2024
Reactie van Customer Care Team op 19 jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 – Goed

Jorge

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Customer Care Team op 18 jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 – Redelijk

Christina

Positief: Netheid, personeel en service
1 nacht verbleven in december 2023
Reactie van Sophia CSR op 1 jan 2024
Dear Guest,We appreciate your business and your time for rating your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

10/10 – Uitstekend

Rayford

2 nachten verbleven in november 2023
Reactie van Sophia CSR op 30 dec 2023
Dear Guest,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.

4/10 – Matig

Geverifieerde reiziger

Zakenreiziger
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Aside from the floors bulging, the shower spout was extremely loose and the sinks flow was not regulated so it shot everywhere.
3 nachten verbleven in december 2023
Reactie van Sophia CSR op 29 dec 2023
Dear Guest,It is disheartening to hear about your experience. We apologize for the inconvenience you faced. Your concerns have been noted and forwarded to our team for improvement. We hope you give us another chance to improve our services to serve you better in the future.

10/10 – Uitstekend

Daniel

1 nacht verbleven in december 2023
Reactie van Customer Care Team op 17 jan 2024
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 – Uitstekend

Hari Krishna Bhaswanth

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy accessible and Pet friendly
1 nacht verbleven in december 2023
Reactie van Sophia CSR op 26 dec 2023
Dear Guest,It was our privilege to host your stay. We are glad that you liked our location and pet-friendly hotel. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. We hope to earn your business in future travels.

8/10 – Goed

Phaneendra C Sri

1 nacht verbleven in december 2023
Reactie van Sophia CSR op 12 jan 2024
Dear Guest,We appreciate the 4-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

8/10 – Goed

Jose

1 nacht verbleven in november 2023
Reactie van Sophia CSR op 21 dec 2023
Dear Guest,Thanks for sharing your rating. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

2/10 – Ontzettend slecht

Michael, Phoenix

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was assigned a unit that was filthy, broken, and smelled. Had to be reassigned a new unit. Night staff was oblivious and had to be suggested what to do to resolve issue
1 nacht verbleven in november 2023
Reactie van Sophia CSR op 28 nov 2023
Hi Michael,I'm truly sorry to hear about the condition of the unit you were initially assigned and the inconvenience you faced with the night staff. This is certainly not the experience we want for our guests. Your feedback is crucial, and we'll address these issues internally to prevent such occurrences in the future. We hope to regain your trust in the future.

8/10 – Goed

Susana

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quiet safe
1 nacht verbleven in november 2023
Reactie van Sophia CSR op 28 nov 2023
Hi Susana,Thank you for your feedback! We're delighted to know you found our place quiet and safe during your stay. If there's anything specific we can do to elevate your experience next time, please don't hesitate to let us know.

2/10 – Ontzettend slecht

Wendy

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Smoking room?
Non smoking room was reeking of cigarette smoke. Clean towels smelled like ashtrays. Burns in the tub. Floor was not moped. Beds are not turned, divots that you can't roll out of on them. All bedding smelled like smoke.
3 nachten verbleven in november 2023
Reactie van Sophia CSR op 7 nov 2023
Hi Wendy,The conditions you described are certainly not our usual standard, and we deeply regret any inconvenience. We take your feedback seriously, and we will investigate these issues and take corrective measures to ensure a more pleasant experience for our guests in the future. We hope you might consider giving us another opportunity to provide you with the stay you deserve.

6/10 – Redelijk

Deborah

Reisde met familie
Positief: Personeel en service
1 nacht verbleven in november 2023
Reactie van Sophia CSR op 6 nov 2023
Hi Deborah,Thank you for selecting us for your recent stay. We greatly appreciate your rating and would love to learn more about your experience. Your input is essential to help us identify areas where we can make necessary changes and improvements. We value your ideas and suggestions as we strive to continuously enhance our services. We look forward to serving you better in the future.

10/10 – Uitstekend

Bryan

1 nacht verbleven in oktober 2023
Reactie van Customer Care Team op 2 nov 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 – Ontzettend slecht

Tyler

Negatief: Netheid, personeel en service
1 nacht verbleven in oktober 2023
Reactie van Customer Care Team op 24 okt 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 – Uitstekend

Denise

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice overnight stop
1 nacht verbleven in oktober 2023
Reactie van Sophia CSR op 15 okt 2023
Hi Denise,We are truly grateful for your recent stay and for awarding us with a perfect 10-star rating. It brings us great joy to know that you had a wonderful experience with us. Your satisfaction is our top priority, and we are excited to have the opportunity to serve you again in the future. Thank you for choosing our hotel, and we can't wait to welcome you back.

4/10 – Matig

Patricia

Zakenreiziger
Matresses on beds terrible
3 nachten verbleven in oktober 2023
Reactie van Sophia CSR op 15 okt 2023
Hi Patricia,Your feedback is important and we regret any discomfort you experienced with our mattresses. We will look into improving this aspect of our accommodations. If there's anything else we can do to enhance your stay, please don't hesitate to let us know.

6/10 – Redelijk

Teresa, Fort Worth

Reisde met familie
Convenient to caverns
1 nacht verbleven in oktober 2023
Reactie van Sophia CSR op 15 okt 2023
Hi Teresa,We are glad to hear that our location was convenient for your visit to the caverns. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. We look forward to welcoming you back in the future! Thank you for your feedback.

6/10 – Redelijk

Emilie

Reisde met familie
Positief: Netheid
Negatief: Personeel en service
Hotel juste convenable
Hotel propre. Piscine fermee pour la saison sans que ce soit dit et malgre les 30 degres dehors. Insonorisation insuffisante (on entend la route tres passante et la clim des voisins !). Lits tres mous.
1 nacht verbleven in oktober 2023
Reactie van Sophia CSR op 12 okt 2023
Hi Emilie,Thank you for providing your feedback. We are pleased to hear that you found the hotel clean. We also appreciate your input regarding soundproofing and bed comfort; we'll use this to make necessary improvements. Your comments are valuable to us, and we hope to have the opportunity to better serve you in the future.

10/10 – Uitstekend

Patricia

1 nacht verbleven in oktober 2023
Reactie van Customer Care Team op 28 okt 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

6/10 – Redelijk

Nick

Positief: Personeel en service
1 nacht verbleven in september 2023
Reactie van Sophia CSR op 3 okt 2023
Hi Nick,Appreciate you for awarding us with a 6-star rating. We trust you had a wonderful stay. If you have any suggestions on how we can further enhance our guests' experience, please don't hesitate to share. We are eagerly anticipating your next visit!

8/10 – Goed

Diego emil

1 nacht verbleven in september 2023
Reactie van Customer Care Team op 30 sep 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 – Uitstekend

Shane

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
6 nachten verbleven in september 2023
Reactie van Customer Care Team op 26 sep 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

8/10 – Goed

Suzanne

Reisde met huisdieren
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Customer service was wonderful. Was traveling with two large dogs and there was no extra fees.
1 nacht verbleven in september 2023
Reactie van Sophia CSR op 24 sep 2023
Hi Suzanne,Thrilled to hear that you had a positive experience with our customer service. We aim to provide a welcoming and accommodating stay for all our guests and their furry companions. We appreciate your kind words and look forward to welcoming you back in the future!

6/10 – Redelijk

Esther

Positief: Netheid
1 nacht verbleven in september 2023
Reactie van Customer Care Team op 20 sep 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team