Accommodatievoorzieningen

Beoordelingen van Sleep Inn & Suites Carlsbad Caverns Area

2.5 out of 5
Sleep Inn & Suites Carlsbad Caverns Area
3825 National Parks Hwy, Carlsbad, NM

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 423 van 771 beoordelingen" "
Gastenscore: 8 - Goed. 246 van 771 beoordelingen" "
Gastenscore: 6 - Redelijk. 60 van 771 beoordelingen" "
Gastenscore: 4 - Matig. 26 van 771 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 16 van 771 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

8,6/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Prima hotel voor een nachtje. Op een half uurtje van de Carlsbad Caverns
1 nacht verbleven in juni 2019

8/10 – Goed

Mingjiang

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The quality of breakfast could be improved.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Martha

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good place for a good night’s sleep.
1 nacht verbleven in mei 2024

8/10 – Goed

Ignacio

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good, but not excellent, given the price. But it was clean and had a nice A/C
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Sara

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great breakfast selection, friendly staff, could walk to Domino's Pizza
3 nachten verbleven in april 2024

10/10 – Uitstekend

Mercedes

2 nachten verbleven in februari 2024

6/10 – Redelijk

Mary

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The room was clean and nice. The pool was very cold would of appreciated a heated pool at this time of year. Also the breakfast was a disappointment. Ran out of fruit and the eggs were rubbery and cold. I enjoyed the waffles and the oatmeal.
3 nachten verbleven in april 2024

10/10 – Uitstekend

Scott

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly attentive staff.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Yi

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean property. Friendly staff. Lots of food around. Great breakfast. We enjoyed the stay.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Dave

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was all great a. Thank you!
2 nachten verbleven in april 2024

6/10 – Redelijk

Rebecca

Reisde met partner
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Lots of construction going on so it was very noisy during the day. No soft close doors so when people were coming in late, doors were constantly slamming up and down the hall. We had to return to the front desk three different times (so four in total) because we kept being given keys that would NOT unlock our door. Husband was ready to leave and move to a different hotel after the third try, but I was too tired to go anywhere else. Bed was comfortable enough - shower was tiny, much like a cruise ship shower.
1 nacht verbleven in april 2024

6/10 – Redelijk

Juliana

Reisde met partner
Negatief: Personeel en service
We got there at 2;30 pm, and was told we had to wait to check in till 3pm,,, but yet some other couple got there and they were able to check in. That made us feel that the front desk gentleman was treating us differently.
2 nachten verbleven in maart 2024

8/10 – Goed

Daryl

2 nachten verbleven in maart 2024

8/10 – Goed

Guille

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was very helpful
2 nachten verbleven in maart 2024
Reactie van Savannah Hidalgo General Manager op 19 mrt 2024
Thank you for taking the time to complete an online survey for our hotel, feedback from our guest is extremely important to us to help make everyday improvements for our guests. I am so pleased to hear you had such an enjoyable stay with us. We hope to see you again in the future during your next visit in Carlsbad.

10/10 – Uitstekend

Karen

Reisde met partner
Positief: Voorzieningen
Hotel property is fine but area not good for restaurants or walking
2 nachten verbleven in maart 2024
Reactie van Savannah Hidalgo General Manager op 19 mrt 2024
Thank you for taking the time to complete an online survey for our hotel, feedback from our guest is extremely important to us to help make everyday improvements for our guests. Unfortunately the distance for restaurants near us is extremely poor in this area, But we hope to see you again in the future during your next visit in Carlsbad.

2/10 – Ontzettend slecht

Sabrina

2 nachten verbleven in maart 2024
Reactie van Savannah Hidalgo General Manager op 10 apr 2024
Thank you for taking the time to complete an online review of our hotel. I would love to hear more about your stay and the reason of your low scoring. We work daily in trying to make sure guests have the best experience possible with us. We hope to see you again in the future to show improvements being made.

10/10 – Uitstekend

Caitlyn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very friendly and helpful! They went out of their way to ensure my stay was enjoyable, especially the manager Eddie.
2 nachten verbleven in maart 2024
Reactie van Savannah Hidalgo General Manager op 19 mrt 2024
Thank you for taking the time to complete an online survey for our hotel, feedback from our guest is extremely important to us to help make everyday improvements for our guests. I am so pleased to hear you had such an enjoyable stay with us. We hope to see you again in the future during your next visit in Carlsbad.

10/10 – Uitstekend

William

Reisde met partner
Easy to get to
1 nacht verbleven in februari 2024
Reactie van Savannah Hidalgo General Manager op 19 mrt 2024
Thank you for taking the time to complete an online survey for our hotel, feedback from our guest is extremely important to us to help make everyday improvements for our guests. We hope to see you again in the future during your next visit in Carlsbad.

10/10 – Uitstekend

Susan, Shorewood

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room is clean and large with very large and comfortable king size bed. Quiet small fridge. Bathroom was clean with great water pressure but in meds of renovation. Breakfast was decent with a good variety of hot and cold options, not just a continental breakfast. I would definite stay there again.
1 nacht verbleven in februari 2024

4/10 – Matig

Brenda

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
Stayed for 3 nights an d room was never cleaned in that time
3 nachten verbleven in december 2023

10/10 – Uitstekend

janice

Positief: Netheid, personeel en service
Reactie van Savannah Hidalgo General Manager op 19 mrt 2024
Thank you for taking the time to complete an online survey for our hotel, feedback from our guest is extremely important to us to help make everyday improvements for our guests. We hope to see you again in the future during your next visit in Carlsbad.

4/10 – Matig

Eugene

1 nacht verbleven in januari 2024
Reactie van Savannah Hidalgo General Manager op 25 jan 2024
Hello Eugene,Thank you for taking the time to complete an online review of our hotel, I would like to personally reach out and get more commentary of issues you may have endured during your stay, please don't hesitate to reach out to me to get a better understanding of your review.

10/10 – Uitstekend

Vijaya

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Excellent Breakfast and spacious room.
1 nacht verbleven in december 2023
Reactie van Savannah Hidalgo General Manager op 18 jan 2024
Hello Vijaya,Thank you for taking the time to complete an online review of our hotel, your feedback is truly important to us as we constantly use feedback to better assist our guests everyday. I truly appreciate your awesome rating and amazing comments. We hope to be able to assist you again in the future during your next stay in Carlsbad. I'm pleased to hear you enjoyed our breakfast as well as how spacious our rooms are. If you may have any further comments or concerns please feel free to reach out to me.

10/10 – Uitstekend

Donghee

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Savannah Hidalgo General Manager op 18 jan 2024
Hello Donghee,Thank you for taking the time to complete an online review of our hotel, your feedback is truly important to us as we constantly use feedback to better assist our guests everyday. I truly appreciate your awesome rating. We hope to be able to assist you again in the future during your next stay in Carlsbad.

10/10 – Uitstekend

Alexis

1 nacht verbleven in januari 2024
Reactie van Savannah Hidalgo General Manager op 19 mrt 2024
Thank you for taking the time to complete an online survey for our hotel, feedback from our guest is extremely important to us to help make everyday improvements for our guests. We hope to see you again in the future during your next visit in Carlsbad.

8/10 – Goed

tamalla

Reisde met familie
Nice place to stay for caverns room nice staff great Breakfast ok would stay again
2 nachten verbleven in januari 2024
Reactie van Savannah Hidalgo General Manager op 18 jan 2024
Hello Tamalla,Thank you for taking the time to complete an online review of our hotel, your feedback is truly important to us as we constantly use feedback to better assist our guests everyday. I truly appreciate your good rating and amazing comments. And I'm so pleased to hear my staff were great to you during your stay with us. We look forward to seeing you again during your next stay.

6/10 – Redelijk

Kimberly

Reisde met familie
Positief: Personeel en service
Pool is foggy
We purposely reserved this hotel as they had an indoor pool. This pool was unusable, foggy water, gross. We left after one night. Our first room had a power outage, so we were moved to another room, smaller. In both rooms the sofa bed was filthy, cigarette burned and the sheets we were given when we asked didn’t fit. Don’t recommend.
1 nacht verbleven in januari 2024
Reactie van Savannah Hidalgo General Manager op 18 jan 2024
Hello Kimberly,Thank you for taking the time to complete an online review of our hotel, your feedback is truly important to us as we constantly use feedback to better assist our guests everyday. Although I do sincerely apologize for the inconvenience you endured during your stay with our pool. We were working the best we could to get our pool up and running again at a safe chemical balance. as for our pull out sofas I have order new items to make them more comfy and presentable for our guests. we truly hope you could give us another chance to show our improvements we have made.

10/10 – Uitstekend

Martin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Rooms were cleaned, bed and pillows were comfortable.
1 nacht verbleven in december 2023
Reactie van Savannah Hidalgo General Manager op 18 jan 2024
Hello Martin,Thank you for taking the time to complete an online review of our hotel, your feedback is truly important to us as we constantly use feedback to better assist our guests everyday. I truly appreciate your awesome rating and amazing comments. We hope to be able to assist you again in the future during your next stay in Carlsbad. I am so pleased to hear you enjoyed our beds and pillows as you deserve to get a wonderful night sleep when away from home. If you may have any further comments please don't hesitate to reach out to me.

8/10 – Goed

Phuoc

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Bathtub has stains. The room was very noisy when the people above walking.
1 nacht verbleven in januari 2024
Reactie van Savannah Hidalgo General Manager op 25 jan 2024
Hello Phuoc,Thank you for taking the time to complete an online review of our hotel, your feedback is extremely important to us. Although we do apologize for the inconvenience you endured during your stay with noisy guests and a stained bathtub. I'll be sure to take care of the bathtub issues. We hope we can assist you during your next stay in Carlsbad to show our improvements.

10/10 – Uitstekend

Charles

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A nice stay and good value for the price. It's nothing exceptional but it was clean and comfortable, the gentleman at the front desk was exceptionally friendly, and it's a convenient location for visiting Guadalupe Mountains and the Carlsbad Caverns.
2 nachten verbleven in december 2023
Reactie van Savannah Hidalgo General Manager op 25 jan 2024
Hello Charles, Thank you for taking the time to complete an online review of our hotel, your feedback is extremely important to us. Im beyond pleased to hear about your stay you had with us. We work hard every day to make sure to give our guests and enjoyable comfortable place to stay. We hope we can assist you during your next stay in Carlsbad.

6/10 – Redelijk

Helen

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Overall, we didn't get a great vibe from Carlsbad in general. The hotel was on a really busy road and there weren't many dining options nearby. We had a great day at the Carlsbad Caverns but dreaded coming back into town and the hotel. I think it was the town!
2 nachten verbleven in december 2023
Reactie van Savannah Hidalgo General Manager op 4 jan 2024
Thank you for taking the time to complete an online review of our hotel. We truly appreciate any feedback giving to us by our guest, We hope you Can accept our apologies for the inconvenience you endure with the city of Carlsbad as well as the hotel. If there may be any more comments or concerns to help make a better stay please don't hesitate to reach out!

2/10 – Ontzettend slecht

HARISH

Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
No room service and indoor heated pool is not working too. Pool was the main reason for our booking and was told the heating machine failed and not in operation. We stayed for 3 days with zero room service even after requesting multiple times. Terrible experience and wouldn't recommend.
Reactie van Savannah Hidalgo General Manager op 4 jan 2024
Thank you for taking the time to complete an online review of our hotel. We truly appreciate any feedback giving to us by our guest, We hope you Can accept our apologies for the inconvenience you endure with both housekeeping as well as our swimming pool. I will work with my staff on fixing this issue to avoid this happening again. We hope you could give us a chance in the future to show our improvements.

8/10 – Goed

Ernesto

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Savannah Hidalgo General Manager op 4 jan 2024
Thank you for taking the time to complete an online review of our hotel. We truly appreciate any feedback giving to us by our guest, We hope your stay was great and we look forward to being able to assist you again in the future.

10/10 – Uitstekend

Clay

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean, cozy and staff ready to help. I will look at a sleep inn in my future travels.
2 nachten verbleven in december 2023
Reactie van Savannah Hidalgo General Manager op 4 jan 2024
Thank you for taking the time to complete an online review of our hotel, I'm so pleased to hear you had excellent service provided to you during your stay. We look forward to hosting you again.

10/10 – Uitstekend

Karankumar

Cleanliness
1 nacht verbleven in december 2023
Reactie van Savannah Hidalgo General Manager op 4 jan 2024
Thank you for taking the time to complete an online review of our hotel. We truly appreciate any feedback giving to us by our guest, We hope your stay was great and we look forward to being able to assist you again in the future.

10/10 – Uitstekend

ning, San Mateo

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Savannah Hidalgo General Manager op 4 jan 2024
Thank you for taking the time to complete an online review of our hotel. We truly appreciate any feedback giving to us by our guest, We hope your stay was great and we look forward to being able to assist you again in the future.

10/10 – Uitstekend

Venkateswararao

Reisde met familie en kleine kinderen
Property is decent, but service is excellent. Breakfast is super good.
1 nacht verbleven in december 2023
Reactie van Savannah Hidalgo General Manager op 4 jan 2024
Thank you for taking the time to complete an online review of our hotel, I'm so pleased to hear you had excellent service provided to you during your stay. We look forward to hosting you again.

10/10 – Uitstekend

Jeff

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Couldn’t sleep due to the noise. I left and got another hotel.
1 nacht verbleven in december 2023
Reactie van Savannah Hidalgo General Manager op 27 dec 2023
Hello Jeff,Thank you for taking the time to complete an online review of our hotel your feedback is important to us. Although we apologize for the noise you endured during your stay causing you to move hotels. We hope you can give us a chance in the future to better assist you.

10/10 – Uitstekend

PRAVEEN KUMAR

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Savannah Hidalgo General Manager op 27 dec 2023
Hello Praveen,Thank you for taking the time to complete an online review of our hotel your feedback is important to us. I truly appreciate your outstanding score. We hope to be able to assist you during your next stay with us here in Carlsbad.

10/10 – Uitstekend

Erick

1 nacht verbleven in december 2023
Reactie van Savannah Hidalgo General Manager op 27 dec 2023
Dear Erick,Thank you for taking the time to complete an online review of our hotel your feedback is important to us. We look forward to seeing you again in the future during your next stay in Carlsbad.

10/10 – Uitstekend

April

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Savannah Hidalgo General Manager op 27 dec 2023
Hello April,Thank you for taking the time to complete an online review of our hotel your feedback is important to us. I am so pleased to see such great scoring from you. We hope to see you again in the future to assist you during your next stay with us.

2/10 – Ontzettend slecht

Arunteja

2 nachten verbleven in december 2023
Reactie van Savannah Hidalgo General Manager op 27 dec 2023
Hello Arunteja,Thank you for taking the time to complete an online review of our hotel your feedback is important to us. I am sorry to see such low scoring from you, If you may have any comments or concerns please don't hesitate to reach out to us. We hope you could give us another chance to show our improvements in the future!

10/10 – Uitstekend

Rebekah

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Savannah Hidalgo General Manager op 27 dec 2023
Hello Rebekah,Thank you for taking the time to complete an outstanding online review of our hotel, your feedback is important to us. I'm so pleased to see such high scoring, and we hope to help assist you during your next stay in Carlsbad.

10/10 – Uitstekend

Sonia g

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location. Gateway to the caverns.
1 nacht verbleven in december 2023
Reactie van Savannah Hidalgo General Manager op 27 dec 2023
Hello Sonia,Thank you for taking the time to complete an online review of our hotel your feedback is important to us. I am so glad to hear you had such a great stay with us. We hope to be able to assist you during your next stay in Carlsbad.

10/10 – Uitstekend

Kellie

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We were pleased with the property.
Reactie van Savannah Hidalgo General Manager op 19 mrt 2024
Thank you for taking the time to complete an online survey for our hotel, feedback from our guest is extremely important to us to help make everyday improvements for our guests. I am so pleased to hear you had such an enjoyable stay with us. We hope to see you again in the future during your next visit in Carlsbad.

10/10 – Uitstekend

Douglas

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Savannah Hidalgo General Manager op 27 dec 2023
Dear Douglas,Thank you for taking the time to complete an online review of our hotel your feedback is important to us. We hope to see you again in the future.

2/10 – Ontzettend slecht

Manuela

Negatief: Personeel en service
I paid 430 for 3 nights they gave me a dirty room they switched me and gave me a double beed when I needed a king
3 nachten verbleven in december 2023
Reactie van Savannah Hidalgo General Manager op 27 dec 2023
Dear Manuela,Thank you for taking the time to complete an online review of our hotel your feedback is important to us. Although we apologize for the inconvenience you endured during your stay regarding your Room type. I hope you can give us another chance in the future to better assist you with the correct room type and expected stay experience.

10/10 – Uitstekend

Lewis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was very accommodating.
1 nacht verbleven in november 2023
Reactie van Savannah Hidalgo General Manager op 27 dec 2023
Dear Lewis,Thank you for taking the time to complete an online review of our hotel your feedback is important to us. I'm so pleased to hear my staff did an amazing job at accommodating all of your needs. We hope to see you again in the near future.

10/10 – Uitstekend

Cheng

2 nachten verbleven in november 2023
Reactie van Savannah Hidalgo General Manager op 27 dec 2023
Dear Cheng,Thank you for taking the time to complete an online review of our hotel your feedback is important to us. I'm so please to see you had an enjoyable stay with us. We hope to see you again in the near future.

10/10 – Uitstekend

Elizabeth

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was friendly, breakfast was good.
1 nacht verbleven in november 2023
Reactie van Savannah Hidalgo General Manager op 27 dec 2023
Dear Elizabeth,Thank you for taking the time to complete an online review of our hotel your feedback is important to us. I am so pleased to hear you had an enjoyable stay with us and we hope we can accommodate you in the future again. I will be sure to pass this on the my staff and thank them for their hospitality.