Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 423 van 771 beoordelingen" "
10 - Uitstekend
423
Gastenscore: 8 - Goed. 246 van 771 beoordelingen" "
8 - Goed
246
Gastenscore: 6 - Redelijk. 60 van 771 beoordelingen" "
6 - Redelijk
60
Gastenscore: 4 - Matig. 26 van 771 beoordelingen" "
4 - Matig
26
Gastenscore: 2 - Ontzettend slecht. 16 van 771 beoordelingen" "
2 - Ontzettend slecht
16
9,0/10
Netheid
9,0/10
Personeel en service
8,6/10
Voorzieningen
8,8/10
Staat van de accommodatie en faciliteiten
8,8/10
Milieuvriendelijkheid
Beoordelingen
8/10 – Goed
Geverifieerde reiziger
Reisde met partner
17 jun 2019
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Prima hotel voor een nachtje.
Op een half uurtje van de Carlsbad Caverns
Geverifieerde reiziger
1 nacht verbleven in juni 2019
8/10 – Goed
Mingjiang
Reisde met partner
9 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The quality of breakfast could be improved.
Mingjiang
1 nacht verbleven in mei 2024
10/10 – Uitstekend
Martha
7 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good place for a good night’s sleep.
Martha
1 nacht verbleven in mei 2024
8/10 – Goed
Ignacio
Reisde met familie en kleine kinderen
6 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good, but not excellent, given the price. But it was clean and had a nice A/C
Ignacio
1 nacht verbleven in mei 2024
10/10 – Uitstekend
Sara
Reisde met familie
3 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great breakfast selection, friendly staff, could walk to Domino's Pizza
Sara
3 nachten verbleven in april 2024
10/10 – Uitstekend
Mercedes
30 apr 2024
Mercedes
2 nachten verbleven in februari 2024
6/10 – Redelijk
Mary
Reisde met partner
19 apr 2024
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The room was clean and nice. The pool was very cold would of appreciated a heated pool at this time of year. Also the breakfast was a disappointment. Ran out of fruit and the eggs were rubbery and cold. I enjoyed the waffles and the oatmeal.
Mary
3 nachten verbleven in april 2024
10/10 – Uitstekend
Scott
Reisde met partner
16 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly attentive staff.
Scott
1 nacht verbleven in april 2024
10/10 – Uitstekend
Yi
Reisde met familie
14 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean property. Friendly staff. Lots of food around. Great breakfast. We enjoyed the stay.
Yi
1 nacht verbleven in april 2024
10/10 – Uitstekend
Dave
Reisde met partner
11 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was all great a. Thank you!
Dave
2 nachten verbleven in april 2024
6/10 – Redelijk
Rebecca
Reisde met partner
5 apr 2024
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Lots of construction going on so it was very noisy during the day. No soft close doors so when people were coming in late, doors were constantly slamming up and down the hall. We had to return to the front desk three different times (so four in total) because we kept being given keys that would NOT unlock our door. Husband was ready to leave and move to a different hotel after the third try, but I was too tired to go anywhere else. Bed was comfortable enough - shower was tiny, much like a cruise ship shower.
Rebecca
1 nacht verbleven in april 2024
6/10 – Redelijk
Juliana
Reisde met partner
2 apr 2024
Negatief: Personeel en service
We got there at 2;30 pm, and was told we had to wait to check in till 3pm,,, but yet some other couple got there and they were able to check in. That made us feel that the front desk gentleman was treating us differently.
Juliana
2 nachten verbleven in maart 2024
8/10 – Goed
Daryl
27 mrt 2024
Daryl
2 nachten verbleven in maart 2024
8/10 – Goed
Guille
Reisde met familie
17 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was very helpful
Guille
2 nachten verbleven in maart 2024
Reactie van Savannah Hidalgo General Manager op 19 mrt 2024
Thank you for taking the time to complete an online survey for our hotel, feedback from our guest is extremely important to us to help make everyday improvements for our guests. I am so pleased to hear you had such an enjoyable stay with us. We hope to see you again in the future during your next visit in Carlsbad.
10/10 – Uitstekend
Karen
Reisde met partner
13 mrt 2024
Positief: Voorzieningen
Hotel property is fine but area not good for restaurants or walking
Karen
2 nachten verbleven in maart 2024
Reactie van Savannah Hidalgo General Manager op 19 mrt 2024
Thank you for taking the time to complete an online survey for our hotel, feedback from our guest is extremely important to us to help make everyday improvements for our guests. Unfortunately the distance for restaurants near us is extremely poor in this area, But we hope to see you again in the future during your next visit in Carlsbad.
2/10 – Ontzettend slecht
Sabrina
13 mrt 2024
Sabrina
2 nachten verbleven in maart 2024
Reactie van Savannah Hidalgo General Manager op 10 apr 2024
Thank you for taking the time to complete an online review of our hotel. I would love to hear more about your stay and the reason of your low scoring. We work daily in trying to make sure guests have the best experience possible with us. We hope to see you again in the future to show improvements being made.
10/10 – Uitstekend
Caitlyn
Reisde met partner
4 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very friendly and helpful! They went out of their way to ensure my stay was enjoyable, especially the manager Eddie.
Caitlyn
2 nachten verbleven in maart 2024
Reactie van Savannah Hidalgo General Manager op 19 mrt 2024
Thank you for taking the time to complete an online survey for our hotel, feedback from our guest is extremely important to us to help make everyday improvements for our guests. I am so pleased to hear you had such an enjoyable stay with us. We hope to see you again in the future during your next visit in Carlsbad.
10/10 – Uitstekend
William
Reisde met partner
18 feb 2024
Easy to get to
William
1 nacht verbleven in februari 2024
Reactie van Savannah Hidalgo General Manager op 19 mrt 2024
Thank you for taking the time to complete an online survey for our hotel, feedback from our guest is extremely important to us to help make everyday improvements for our guests. We hope to see you again in the future during your next visit in Carlsbad.
10/10 – Uitstekend
Susan, Shorewood
Reisde met partner
4 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room is clean and large with very large and comfortable king size bed. Quiet small fridge. Bathroom was clean with great water pressure but in meds of renovation. Breakfast was decent with a good variety of hot and cold options, not just a continental breakfast. I would definite stay there again.
Susan
1 nacht verbleven in februari 2024
4/10 – Matig
Brenda
Reisde met familie
2 feb 2024
Negatief: Netheid, staat van de accommodatie en faciliteiten
Stayed for 3 nights an d room was never cleaned in that time
Brenda
3 nachten verbleven in december 2023
10/10 – Uitstekend
janice
30 jan 2024
Positief: Netheid, personeel en service
janice
Reactie van Savannah Hidalgo General Manager op 19 mrt 2024
Thank you for taking the time to complete an online survey for our hotel, feedback from our guest is extremely important to us to help make everyday improvements for our guests. We hope to see you again in the future during your next visit in Carlsbad.
4/10 – Matig
Eugene
21 jan 2024
Eugene
1 nacht verbleven in januari 2024
Reactie van Savannah Hidalgo General Manager op 25 jan 2024
Hello Eugene,Thank you for taking the time to complete an online review of our hotel, I would like to personally reach out and get more commentary of issues you may have endured during your stay, please don't hesitate to reach out to me to get a better understanding of your review.
10/10 – Uitstekend
Vijaya
Reisde met familie
10 jan 2024
Positief: Staat van de accommodatie en faciliteiten
Excellent Breakfast and spacious room.
Vijaya
1 nacht verbleven in december 2023
Reactie van Savannah Hidalgo General Manager op 18 jan 2024
Hello Vijaya,Thank you for taking the time to complete an online review of our hotel, your feedback is truly important to us as we constantly use feedback to better assist our guests everyday. I truly appreciate your awesome rating and amazing comments. We hope to be able to assist you again in the future during your next stay in Carlsbad. I'm pleased to hear you enjoyed our breakfast as well as how spacious our rooms are. If you may have any further comments or concerns please feel free to reach out to me.
10/10 – Uitstekend
Donghee
8 jan 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Donghee
2 nachten verbleven in januari 2024
Reactie van Savannah Hidalgo General Manager op 18 jan 2024
Hello Donghee,Thank you for taking the time to complete an online review of our hotel, your feedback is truly important to us as we constantly use feedback to better assist our guests everyday. I truly appreciate your awesome rating. We hope to be able to assist you again in the future during your next stay in Carlsbad.
10/10 – Uitstekend
Alexis
7 jan 2024
Alexis
1 nacht verbleven in januari 2024
Reactie van Savannah Hidalgo General Manager op 19 mrt 2024
Thank you for taking the time to complete an online survey for our hotel, feedback from our guest is extremely important to us to help make everyday improvements for our guests. We hope to see you again in the future during your next visit in Carlsbad.
8/10 – Goed
tamalla
Reisde met familie
5 jan 2024
Nice place to stay for caverns room nice staff great
Breakfast ok would stay again
tamalla
2 nachten verbleven in januari 2024
Reactie van Savannah Hidalgo General Manager op 18 jan 2024
Hello Tamalla,Thank you for taking the time to complete an online review of our hotel, your feedback is truly important to us as we constantly use feedback to better assist our guests everyday. I truly appreciate your good rating and amazing comments. And I'm so pleased to hear my staff were great to you during your stay with us. We look forward to seeing you again during your next stay.
6/10 – Redelijk
Kimberly
Reisde met familie
5 jan 2024
Positief: Personeel en service
Pool is foggy
We purposely reserved this hotel as they had an indoor pool. This pool was unusable, foggy water, gross. We left after one night. Our first room had a power outage, so we were moved to another room, smaller. In both rooms the sofa bed was filthy, cigarette burned and the sheets we were given when we asked didn’t fit. Don’t recommend.
Kimberly
1 nacht verbleven in januari 2024
Reactie van Savannah Hidalgo General Manager op 18 jan 2024
Hello Kimberly,Thank you for taking the time to complete an online review of our hotel, your feedback is truly important to us as we constantly use feedback to better assist our guests everyday. Although I do sincerely apologize for the inconvenience you endured during your stay with our pool. We were working the best we could to get our pool up and running again at a safe chemical balance. as for our pull out sofas I have order new items to make them more comfy and presentable for our guests. we truly hope you could give us another chance to show our improvements we have made.
10/10 – Uitstekend
Martin
5 jan 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Rooms were cleaned, bed and pillows were comfortable.
Martin
1 nacht verbleven in december 2023
Reactie van Savannah Hidalgo General Manager op 18 jan 2024
Hello Martin,Thank you for taking the time to complete an online review of our hotel, your feedback is truly important to us as we constantly use feedback to better assist our guests everyday. I truly appreciate your awesome rating and amazing comments. We hope to be able to assist you again in the future during your next stay in Carlsbad. I am so pleased to hear you enjoyed our beds and pillows as you deserve to get a wonderful night sleep when away from home. If you may have any further comments please don't hesitate to reach out to me.
8/10 – Goed
Phuoc
Reisde met familie en kleine kinderen
5 jan 2024
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Bathtub has stains. The room was very noisy when the people above walking.
Phuoc
1 nacht verbleven in januari 2024
Reactie van Savannah Hidalgo General Manager op 25 jan 2024
Hello Phuoc,Thank you for taking the time to complete an online review of our hotel, your feedback is extremely important to us. Although we do apologize for the inconvenience you endured during your stay with noisy guests and a stained bathtub. I'll be sure to take care of the bathtub issues. We hope we can assist you during your next stay in Carlsbad to show our improvements.
10/10 – Uitstekend
Charles
Reisde met partner
3 jan 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A nice stay and good value for the price. It's nothing exceptional but it was clean and comfortable, the gentleman at the front desk was exceptionally friendly, and it's a convenient location for visiting Guadalupe Mountains and the Carlsbad Caverns.
Charles
2 nachten verbleven in december 2023
Reactie van Savannah Hidalgo General Manager op 25 jan 2024
Hello Charles, Thank you for taking the time to complete an online review of our hotel, your feedback is extremely important to us. Im beyond pleased to hear about your stay you had with us. We work hard every day to make sure to give our guests and enjoyable comfortable place to stay. We hope we can assist you during your next stay in Carlsbad.
6/10 – Redelijk
Helen
Reisde met partner
3 jan 2024
Positief: Netheid, staat van de accommodatie en faciliteiten
Overall, we didn't get a great vibe from Carlsbad in general. The hotel was on a really busy road and there weren't many dining options nearby. We had a great day at the Carlsbad Caverns but dreaded coming back into town and the hotel. I think it was the town!
Helen
2 nachten verbleven in december 2023
Reactie van Savannah Hidalgo General Manager op 4 jan 2024
Thank you for taking the time to complete an online review of our hotel. We truly appreciate any feedback giving to us by our guest, We hope you Can accept our apologies for the inconvenience you endure with the city of Carlsbad as well as the hotel. If there may be any more comments or concerns to help make a better stay please don't hesitate to reach out!
2/10 – Ontzettend slecht
HARISH
Reisde met familie en kleine kinderen
31 dec 2023
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
No room service and indoor heated pool is not working too. Pool was the main reason for our booking and was told the heating machine failed and not in operation. We stayed for 3 days with zero room service even after requesting multiple times. Terrible experience and wouldn't recommend.
HARISH
Reactie van Savannah Hidalgo General Manager op 4 jan 2024
Thank you for taking the time to complete an online review of our hotel. We truly appreciate any feedback giving to us by our guest, We hope you Can accept our apologies for the inconvenience you endure with both housekeeping as well as our swimming pool. I will work with my staff on fixing this issue to avoid this happening again. We hope you could give us a chance in the future to show our improvements.
8/10 – Goed
Ernesto
29 dec 2023
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ernesto
1 nacht verbleven in december 2023
Reactie van Savannah Hidalgo General Manager op 4 jan 2024
Thank you for taking the time to complete an online review of our hotel. We truly appreciate any feedback giving to us by our guest, We hope your stay was great and we look forward to being able to assist you again in the future.
10/10 – Uitstekend
Clay
29 dec 2023
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean, cozy and staff ready to help. I will look at a sleep inn in my future travels.
Clay
2 nachten verbleven in december 2023
Reactie van Savannah Hidalgo General Manager op 4 jan 2024
Thank you for taking the time to complete an online review of our hotel, I'm so pleased to hear you had excellent service provided to you during your stay. We look forward to hosting you again.
10/10 – Uitstekend
Karankumar
29 dec 2023
Cleanliness
Karankumar
1 nacht verbleven in december 2023
Reactie van Savannah Hidalgo General Manager op 4 jan 2024
Thank you for taking the time to complete an online review of our hotel. We truly appreciate any feedback giving to us by our guest, We hope your stay was great and we look forward to being able to assist you again in the future.
10/10 – Uitstekend
ning, San Mateo
Reisde met een groep
29 dec 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
ning
1 nacht verbleven in december 2023
Reactie van Savannah Hidalgo General Manager op 4 jan 2024
Thank you for taking the time to complete an online review of our hotel. We truly appreciate any feedback giving to us by our guest, We hope your stay was great and we look forward to being able to assist you again in the future.
10/10 – Uitstekend
Venkateswararao
Reisde met familie en kleine kinderen
28 dec 2023
Property is decent, but service is excellent. Breakfast is super good.
Venkateswararao
1 nacht verbleven in december 2023
Reactie van Savannah Hidalgo General Manager op 4 jan 2024
Thank you for taking the time to complete an online review of our hotel, I'm so pleased to hear you had excellent service provided to you during your stay. We look forward to hosting you again.
10/10 – Uitstekend
Jeff
27 dec 2023
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Couldn’t sleep due to the noise. I left and got another hotel.
Jeff
1 nacht verbleven in december 2023
Reactie van Savannah Hidalgo General Manager op 27 dec 2023
Hello Jeff,Thank you for taking the time to complete an online review of our hotel your feedback is important to us. Although we apologize for the noise you endured during your stay causing you to move hotels. We hope you can give us a chance in the future to better assist you.
10/10 – Uitstekend
PRAVEEN KUMAR
Reisde met familie
26 dec 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
PRAVEEN KUMAR
1 nacht verbleven in december 2023
Reactie van Savannah Hidalgo General Manager op 27 dec 2023
Hello Praveen,Thank you for taking the time to complete an online review of our hotel your feedback is important to us. I truly appreciate your outstanding score. We hope to be able to assist you during your next stay with us here in Carlsbad.
10/10 – Uitstekend
Erick
22 dec 2023
Erick
1 nacht verbleven in december 2023
Reactie van Savannah Hidalgo General Manager op 27 dec 2023
Dear Erick,Thank you for taking the time to complete an online review of our hotel your feedback is important to us. We look forward to seeing you again in the future during your next stay in Carlsbad.
10/10 – Uitstekend
April
18 dec 2023
Positief: Staat van de accommodatie en faciliteiten
April
1 nacht verbleven in december 2023
Reactie van Savannah Hidalgo General Manager op 27 dec 2023
Hello April,Thank you for taking the time to complete an online review of our hotel your feedback is important to us. I am so pleased to see such great scoring from you. We hope to see you again in the future to assist you during your next stay with us.
2/10 – Ontzettend slecht
Arunteja
18 dec 2023
Arunteja
2 nachten verbleven in december 2023
Reactie van Savannah Hidalgo General Manager op 27 dec 2023
Hello Arunteja,Thank you for taking the time to complete an online review of our hotel your feedback is important to us. I am sorry to see such low scoring from you, If you may have any comments or concerns please don't hesitate to reach out to us. We hope you could give us another chance to show our improvements in the future!
10/10 – Uitstekend
Rebekah
Reisde met familie
15 dec 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Rebekah
1 nacht verbleven in november 2023
Reactie van Savannah Hidalgo General Manager op 27 dec 2023
Hello Rebekah,Thank you for taking the time to complete an outstanding online review of our hotel, your feedback is important to us. I'm so pleased to see such high scoring, and we hope to help assist you during your next stay in Carlsbad.
10/10 – Uitstekend
Sonia g
14 dec 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location. Gateway to the caverns.
Sonia g
1 nacht verbleven in december 2023
Reactie van Savannah Hidalgo General Manager op 27 dec 2023
Hello Sonia,Thank you for taking the time to complete an online review of our hotel your feedback is important to us. I am so glad to hear you had such a great stay with us. We hope to be able to assist you during your next stay in Carlsbad.
10/10 – Uitstekend
Kellie
Reisde met familie
9 dec 2023
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We were pleased with the property.
Kellie
Reactie van Savannah Hidalgo General Manager op 19 mrt 2024
Thank you for taking the time to complete an online survey for our hotel, feedback from our guest is extremely important to us to help make everyday improvements for our guests. I am so pleased to hear you had such an enjoyable stay with us. We hope to see you again in the future during your next visit in Carlsbad.
10/10 – Uitstekend
Douglas
8 dec 2023
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Douglas
1 nacht verbleven in december 2023
Reactie van Savannah Hidalgo General Manager op 27 dec 2023
Dear Douglas,Thank you for taking the time to complete an online review of our hotel your feedback is important to us. We hope to see you again in the future.
2/10 – Ontzettend slecht
Manuela
7 dec 2023
Negatief: Personeel en service
I paid 430 for 3 nights they gave me a dirty room they switched me and gave me a double beed when I needed a king
Manuela
3 nachten verbleven in december 2023
Reactie van Savannah Hidalgo General Manager op 27 dec 2023
Dear Manuela,Thank you for taking the time to complete an online review of our hotel your feedback is important to us. Although we apologize for the inconvenience you endured during your stay regarding your Room type. I hope you can give us another chance in the future to better assist you with the correct room type and expected stay experience.
10/10 – Uitstekend
Lewis
5 dec 2023
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was very accommodating.
Lewis
1 nacht verbleven in november 2023
Reactie van Savannah Hidalgo General Manager op 27 dec 2023
Dear Lewis,Thank you for taking the time to complete an online review of our hotel your feedback is important to us. I'm so pleased to hear my staff did an amazing job at accommodating all of your needs. We hope to see you again in the near future.
10/10 – Uitstekend
Cheng
30 nov 2023
Cheng
2 nachten verbleven in november 2023
Reactie van Savannah Hidalgo General Manager op 27 dec 2023
Dear Cheng,Thank you for taking the time to complete an online review of our hotel your feedback is important to us. I'm so please to see you had an enjoyable stay with us. We hope to see you again in the near future.
10/10 – Uitstekend
Elizabeth
29 nov 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was friendly, breakfast was good.
Elizabeth
1 nacht verbleven in november 2023
Reactie van Savannah Hidalgo General Manager op 27 dec 2023
Dear Elizabeth,Thank you for taking the time to complete an online review of our hotel your feedback is important to us. I am so pleased to hear you had an enjoyable stay with us and we hope we can accommodate you in the future again. I will be sure to pass this on the my staff and thank them for their hospitality.