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Beoordelingen van Bernardus Lodge & Spa

4.5 out of 5
Bernardus Lodge & Spa
415 W Carmel Valley Rd, Carmel Valley, CA

Beoordelingen

9,6

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 489 van 576 beoordelingen" "
Gastenscore: 8 - Goed. 60 van 576 beoordelingen" "
Gastenscore: 6 - Redelijk. 16 van 576 beoordelingen" "
Gastenscore: 4 - Matig. 5 van 576 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 6 van 576 beoordelingen" "

9,8/10

Netheid

9,6/10

Personeel en service

9,6/10

Voorzieningen

9,6/10

Staat van de accommodatie en faciliteiten

9,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Ramona, Doetinchem

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Geweldig hotel. Deze mensen begrijpen het. Vriendelijk, goede kamers, goed eten en een heerlijke Spa (gratis). Top hotel!
1 nacht verbleven in juli 2022

4/10 – Matig

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Rudest service on the Monterrey peninsula
Coming from Europe, we love the US service, amazing people! So we were looking extremely much forward . The reception at check in, restaurant breakfast service and the valet parking team really need to go on a group trainkgnin being nice and friend. Not to turn around in the middle of a conversation, not to raise their voice, just to act like normal people. No need for all this negative attitude. The manager who we didn't see should look into this, as the property will loose it's star's and clients like that. Mercedes has a partnership with the hotel to promote their cars ,which is a shame as all the lack of the cars is damaged and the rise service on top is not what they should associate with their brand. (Image attached) My recommendation, go for dinner to the property, or a wine tasting but not for a relaxing quality stay. It is not a 5 star worth.
2 nachten verbleven in oktober 2018

10/10 – Uitstekend

Aad , Westland

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ontspannen en gezellig, lijkt op thuis komen.
Hulpvaardig personeel, kwalitatief hoogstaand. Bezoek waard.

10/10 – Uitstekend

Alice

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff is amazing!
6 nachten verbleven in februari 2024
Reactie van The Team at Bernardus Lodge & Spa op 10 apr 2024
Thank you so much for your comments regarding our staff. We strive to provide the best experience for our guest each and every time. We are glad we have exceeded your expectation. We look forward to your next visit.

10/10 – Uitstekend

Dawood

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Place is just amazing!!!
1 nacht verbleven in maart 2024
Reactie van The Team at Bernardus Lodge & Spa op 10 apr 2024
Thank you so much for your comments regarding Bernardus Lodge & Spa. We strive to provide the best experience for our guest each and every time. We are glad we have exceeded your expectation. We look forward to your next visit.

10/10 – Uitstekend

Mylinh

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful ground. But room cleaning can be better. Counters and floors do look a bit dirty
1 nacht verbleven in maart 2024
Reactie van The Team at Bernardus Lodge & Spa op 10 apr 2024
Thank you for your feedback. We’re glad to hear that you found our grounds beautiful. We apologize for the cleanliness issues you experienced. We strive to maintain a high standard of cleanliness and your comments indicate that we fell short in this instance. We will address your concerns with our housekeeping team to ensure improvements are made. We appreciate your input as it helps us improve our services. We hope to have the opportunity to better serve you in the future.

10/10 – Uitstekend

Maria

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything has been increible!!
2 nachten verbleven in februari 2024
Reactie van The Team at Bernardus Lodge & Spa op 10 apr 2024
Thank you so much for stay at Bernardus Lodge & Spa. We are so pleased to hear that you enjoyed your stay. We hope to see you again in the near future.

10/10 – Uitstekend

Melissa

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Bocce courts, heated pool ( 80 F) and hot tub, Croquet set, friendly staff and great food at the on site restaurant.
1 nacht verbleven in februari 2024
Reactie van The Team at Bernardus Lodge & Spa op 10 apr 2024
Thank you very much for your review! We are delighted to know that you enjoyed our amenities and Lucia Restaurant & Bar. When your travels bring you back to this area, I hope you visit us again.

10/10 – Uitstekend

Richard

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful, spacious room with great bathroom. Very comfortable bed. Well-trained staff ; well-designed public areas; good restaurant.
2 nachten verbleven in februari 2024
Reactie van The Team at Bernardus Lodge & Spa op 10 apr 2024
Thank you so much for your comments regarding our spacious room, comfortable bed, our incredible staff, and the food at Lucia Restaurant & Bar. We hope you will visit us again soon.

10/10 – Uitstekend

Jordan

1 nacht verbleven in februari 2024

10/10 – Uitstekend

Michelle, Maple Ridge

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a beautiful resort with very well appointed rooms. The suite we had was gorgeous and the complimentary bottle of Rose chilling in the fridge along with a delicious cheese and other snacks was a lovely touch. Staff were friendly and accommodating. The room was clean and the bed extremely comfortable. Our tasting menu dinner in the restaurant was delightful and room service meals hot and delicious.
2 nachten verbleven in februari 2024
Reactie van The Team at Bernardus Lodge & Spa op 10 apr 2024
Thank you for your wonderful feedback! We’re thrilled to hear that you enjoyed your stay at our resort. It’s great to know that you appreciated the complimentary bottle of Rose, cheese, and snacks in your suite. We’re also glad that you found our staff friendly and accommodating, and that you had a comfortable stay in our clean rooms. We’re delighted that you enjoyed the tasting menu dinner in our restaurant and found our room service meals hot and delicious. Your kind words are greatly appreciated, and we look forward to welcoming you back in the future. Thank you for choosing our resort!

10/10 – Uitstekend

Allan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location, food and service.
2 nachten verbleven in februari 2024
Reactie van The Team at Bernardus Lodge & Spa op 10 apr 2024
Thank you so much for your review of Bernardus Lodge & Spa located in the heart of Carmel Valley wine country. We are delighted to know that you enjoyed your stay. We hope to see you again soon.

10/10 – Uitstekend

Craig

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Restrauant great. Desserts great ! AM pastry basket could use chef imprisonment
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Alison

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We had a fabulous stay at Bernardus and will absolutely be back again! From the front desk to the cleaning staff, restaurant staff and bartender… everyone was lovely and accommodating. It was a rainy weekend and we still were able to enjoy the property and have a wonderful weekend.
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Rachel

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Richard, San Rafael

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023

2/10 – Ontzettend slecht

Megan

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
SHADY SCAM_ZERO HOSPITALITY
Terrible customer service Unknown excessive $ holds and charges Exploitive Harassment Intentional inflection of emotional distress
1 nacht verbleven in december 2023

8/10 – Goed

Miriam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2023

10/10 – Uitstekend

Charlene

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Happiness is a stay at The Bernardus!
Absolutely wonderful!! Especially the dining. The chef is talented and inventive -and provides his guests with a gourmet adventure at every meal. I loved every morsel. In fact I told our server that we had fallen in love with him! Iur stay was just perfect in every detail: the room was lovely. Our little patio was cosy. The hot tub glorious. The grounds beautifully landscaped. The Lodge was beyond perfect in every way. And, the staff, especially Kerry, who was one of our servers at dinner, could not have been nicer and more helpful-plus, he even laughed at our jokes.
2 nachten verbleven in december 2023

10/10 – Uitstekend

Siuling

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023

10/10 – Uitstekend

zion

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023

10/10 – Uitstekend

Arthur, Napa

2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Nicole

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very calm surroundings. Great decor throughout. Beautiful room. Will stay longer next time
1 nacht verbleven in oktober 2023

8/10 – Goed

Maree Rose

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property is beautiful. My partner and I stayed in the luxury spa room, which is exactly as it is portrayed. Only feedback i would share is, resort knew we were only staying 1 night, and on 2 seperate occassions asked us what are our plans for the day of arrival - which we responded with heading to the Bernardus Winery. Only to arrive at the winery and it was closed. Rather disappointing consider we drove down from the north bay and only had a short stay. Would of appreciated a heads up so we could of made alternate plans.
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Edmond

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was beautiful and the amenities very nice. The pool and dining were wonderful.
3 nachten verbleven in oktober 2023

10/10 – Uitstekend

Mohan

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful property to relax and unwind
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Adrienne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

MARCELO

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelente hotel en Carmel Valley. Personal muy atento, habitaciones amplias y comodas,valet o self parking. Restaurante de primer nivel para desayunar,almorzar o cenar,pileta,spa. Merece la pena aun siendo elevado el precio. A 15 minutos de todas las atracciones de la zona.
2 nachten verbleven in september 2023

6/10 – Redelijk

ali

2 nachten verbleven in september 2023

10/10 – Uitstekend

Michelle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Such a beautiful spot and a top not resort!!! I traveled with my family, including my 5 children and we all loved staying here. Our room was a beautiful Villa that was spacious and just perfect for us. The view was outstanding and the room was perfection!
2 nachten verbleven in augustus 2023

10/10 – Uitstekend

Howard

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastic service and very comfortable
Hotel was impeccable. Incredible staff and service. Our rooms were well appointed. No nickel and dining which I appreciate. Everything in room bar was complimentary. Even the valet parking was included. Now the resort fee was $60, but they were upfront about that so you can’t complain. My only complaint revolves around the restaurant. For the prices and the ambience, I expected a higher quality of food. It was good, but unimpressive in the menu and presentation. This is too bad, because the service was exemplary.
Spa pool 102 F
Adult jacuzzi
View out of room
Lavender garden
3 nachten verbleven in augustus 2023

10/10 – Uitstekend

Linda, Redwood City

Reisde met partner
Positief: Voorzieningen
We loved the attention to detail. Rose wine upon check in, cold fruit water at the pool, the valet who charged our car overnight without being asked, and the cheese and fruit in the room. Great stay and we will be back!
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Ron, los gatos

1 nacht verbleven in juli 2023

10/10 – Uitstekend

Spiros

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juni 2023

10/10 – Uitstekend

Jitender

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent service, gorgeous location
2 nachten verbleven in juni 2023

10/10 – Uitstekend

BRUCE, STAUNTON

Positief: Netheid
4 nachten verbleven in mei 2023

10/10 – Uitstekend

Leslie, Fairfax

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful setting. The staff was also very friendly and helpful.
2 nachten verbleven in juni 2023

10/10 – Uitstekend

Ann

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was so very helpful and friendly. Lovely property and the adults only hot tub was fabulous! The Lucia restaurant was awesome. The valet staff was so friendly and gave great recommendations for hiking.
2 nachten verbleven in mei 2023

2/10 – Ontzettend slecht

Kathy

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
We stayed on the ground floor, the bed was not set up right, floor was slippery, my husband fell at night, he went to ER, the staff there not showing any concern, We were very disappointed and dissatisfied.
3 nachten verbleven in mei 2023

10/10 – Uitstekend

Linda

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in april 2023

10/10 – Uitstekend

Dalila

1 nacht verbleven in april 2023

6/10 – Redelijk

Katie

Reisde met familie
Positief: Personeel en service, comfort kamer
Dissapointed!
I have stayed here twice now. The first time I was nothing but impressed with the accommodation and facilities. This time the room seemed run down. One of the queen beds was pushed up against the wall so my daughter had to climb over me to get out of bed in the night. The spa plunge pool was cold (under repair) and the sauna was not working. Not what I expected for $1000 a night.
2 nachten verbleven in april 2023

8/10 – Goed

Pherlita

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Almost Perfect Stay
Service - Front desk Sara and Shanay was Awesome. Christa needs to be friendlier Valet guys was friendly and helpful Property- is beautiful
1 nacht verbleven in april 2023

10/10 – Uitstekend

Janell

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Always a treat
Staying at Bernardus is a special place. The rooms are beautiful and comfortable. The staff is welcoming and friendly. The grounds are well taken care of and absolutely beautiful. The children’s garden is our favorite and our kids love planting seeds and seeing of the flowers come through at a later time. We stay here every year and plan on always coming back.
1 nacht verbleven in april 2023

8/10 – Goed

Margaret

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely
The room was lovely. Bed comfortable. TV not working but management compensated us for it & fixed the problem. Staff kind & responsible. Wonderful lodge. Music in lobby on Wednesday was so good we stayed for 3 sets. Great pizza in bar on Wednesday. All in all an expensive but worthwhile splurge.
3 nachten verbleven in april 2023

10/10 – Uitstekend

Areeb M.

1 nacht verbleven in maart 2023

10/10 – Uitstekend

Kathy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Luxurious stay!
2 nachten verbleven in maart 2023

10/10 – Uitstekend

Linda

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Best place in Carmel … wonderful rooms and staff.
2 nachten verbleven in maart 2023

10/10 – Uitstekend

Alice

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property is one of our favorites! The fact it has been a year and a good number of the staff remember us, and those that were not around seem to know who we are before arriving for reservations has been phenomenal! We are looking forward to our anniversary visit next year!!!
4 nachten verbleven in februari 2023

10/10 – Uitstekend

Denielle

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing spot!!
Absolutely amazing!! I can’t say enough about this place. The service, the accommodations, and the property was all excellent. I will definitely be coming back!!
1 nacht verbleven in januari 2023