Exterieur

Beoordelingen van The Federal Hotel Downtown Carson City, Ascend Hotel Collection

3.5 out of 5

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 327 van 1004 beoordelingen" "
Gastenscore: 8 - Goed. 396 van 1004 beoordelingen" "
Gastenscore: 6 - Redelijk. 172 van 1004 beoordelingen" "
Gastenscore: 4 - Matig. 73 van 1004 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 36 van 1004 beoordelingen" "

8,2/10

Netheid

8,4/10

Personeel en service

7,8/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Christine

Positief: Netheid
1 nacht verbleven in mei 2024

4/10 – Matig

Laurie

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen
Wen we checked in for 2 nights they gave us a room that wasn't cleaned from the previous people. It set my mood as this hotel is dirty. There was a potty chair for disabled person on the toilet etc. we went back downstairs told the clerk. She was very apologetic. She gave us another room Thank God it had been cleaned. The bed was uncomfortable, the carpet needs to be replaced and the tiles on the ceiling was loose. I didn't feel comfortable. I do not recommend. I do have to say the staff was friendly. I think it's a management problem. Won't be back.
2 nachten verbleven in mei 2024
Reactie van Jim op 16 mei 2024
Dear Laurie, we’re disappointed to hear about your sub-par experience, and we’ll strive to do better. We apologize for the inconvenience, and would appreciate another chance to earn your business.

8/10 – Goed

william

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean
3 nachten verbleven in april 2024
Reactie van The Asst. GM of The Federal Hotel: Jennifer op 25 apr 2024
Thank you William for giving us a 4/5. We are glad you enjoyed your stay with us as much as we did. Please come back to see us again soon.

8/10 – Goed

Kenneth

Reisde met partner
Negatief: Voorzieningen
Very old, outdated and unkept. The bed had no skirt so the box springs are exposed. Tv did not work it came on but no channels. Bathroom has 1960 tile in it. Carpet was worn and dirty.
1 nacht verbleven in april 2024
Reactie van The Asst. GM of The Federal Hotel: Jennifer op 16 apr 2024
Thank you staying with us this past weekend. We are breaking ground on our remodel in the next up and coming week. We will get all these issues addressed and hope that you will come back and see us after the remodel to let us know what you think. Thank you again for staying with us and hope to see you back.

10/10 – Uitstekend

Charlesie

1 nacht verbleven in april 2024
Reactie van Jennifer op 3 mei 2024
Charlesie Thank you for giving us a 5/5. We are glad you enjoyed your stay. Please come back and see us anytime, we will be breaking ground in the next few week on our remodel so you will have to come back and check it out, to let us know what you think. Thank you again for staying with us

10/10 – Uitstekend

Daniel

1 nacht verbleven in april 2024
Reactie van -Jennifer op 3 mei 2024
Thank you for your feedback. We're so happy that you enjoyed your stay! We hope to see you again soon!

6/10 – Redelijk

Kathleen

Reisde met partner
Positief: Netheid, personeel en service
We needed an overnight stop on our road trip and this place provided what we needed. The best part of our stay was the interactions with the staff-they were over the moon delightful.
1 nacht verbleven in april 2024
Reactie van Chantae op 9 apr 2024
Thank you for the review Kathleen! Thank you for choosing The Federal Hotel!

10/10 – Uitstekend

Federico

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Clean rooms. Great service. Good dining options. Mattress could be better…
1 nacht verbleven in maart 2024
Reactie van Jennifer op 18 mrt 2024
Thank you for staying with us, we are happy you enjoyed your stay, please come back and try the new beds when we get the remodel done. Thank you again for staying with us.

10/10 – Uitstekend

Jorge

very good reception, highly recommend
1 nacht verbleven in februari 2024
Reactie van Jennifer op 26 feb 2024
Thank you for staying with us and enjoying your time here at the hotel. Come back anytime.

10/10 – Uitstekend

Luis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Me gustó la limpieza
1 nacht verbleven in februari 2024
Reactie van Jennifer op 22 feb 2024
Gracias por quedarse con nosotros y estamos ansiosos por su próxima visita.

10/10 – Uitstekend

JOSE LUIS

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Front desk people were very nice and friendly. Hotel was very clean, great price. Overall I would definitely stay again on my next trip. I would highly recommend to others.
1 nacht verbleven in februari 2024
Reactie van Jennifer op 22 feb 2024
We enjoyed having you for this trip and look forwards to your return to our hotel. thank you for staying with us and come back to check out the new rooms when we get them done.

8/10 – Goed

Jose

Positief: Netheid, personeel en service
I love the area and this place I was really nice
1 nacht verbleven in februari 2024
Reactie van Jennifer Wages The Front Office Manager op 18 feb 2024
We enjoyed have you, please come back and see the remodel room that should be available in the next few months.

8/10 – Goed

Edward

Was perfect for what I needed
2 nachten verbleven in januari 2024
Reactie van Jennifer op 29 jan 2024
Thank you for staying with us, and we will be here when you need us again.

4/10 – Matig

Nathan

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Netheid
1 nacht verbleven in januari 2024
Reactie van Jennifer op 29 jan 2024
Hope you enjoyed your stay with us, we sure did. Come back anytime.

8/10 – Goed

Pamela

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Wish it offer breakfast.
2 nachten verbleven in januari 2024
Reactie van Jennifer op 29 jan 2024
thank you for staying with us. We hope you enjoyed your stay.

10/10 – Uitstekend

Suzanne or Wuildem

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great getaway
My stay was great,the staff was friendly and welcoming the room was clean and quiet..I was on the top floor and no one else was around..I had a great view of the city..it was very relaxing.
2 nachten verbleven in januari 2024
Reactie van Jennifer op 29 jan 2024
Glad you had a great time during you stay. we hope to see you again soon.

8/10 – Goed

Desiree

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Older property, but very clean and the staff was awesome! Didn’t like all the smoke in the casino!!
2 nachten verbleven in januari 2024
Reactie van Jennifer op 29 jan 2024
Sorry to hear that the smoke bothered you. Hope we can make it better for ya the next time you stay.

8/10 – Goed

frances

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice view. :-)
2 nachten verbleven in december 2023
Reactie van Jennifer op 29 jan 2024
Glad to hear you enjoyed the view, come back anytime to take in the site.

8/10 – Goed

Sharool Paola

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Buena opción
Muy bien el hotel y el servicio, solo todo el hotel huele a cigarro desde la parte del cansino que es totalmente entendible hasta el cuarto cuando se supone que era de no fumadores, pero en general todo excelente y limpio.
3 nachten verbleven in december 2023
Reactie van Jennifer op 29 jan 2024
Gracias por quedarse con nosotros, esperamos mejorar el olor con nuestras nuevas habitaciones remodeladas, regrese y visítelas, deberíamos estar completamente remodeladas para fines de abril. Tan pronto como estén terminados estarán listos para alquilar.

6/10 – Redelijk

michael

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023
Reactie van Jennifer op 29 jan 2024
Thank you for staying with us, please come back to see the new rooms after the remodel

10/10 – Uitstekend

Genaro

Reisde met familie
Its clean
1 nacht verbleven in december 2023
Reactie van Jennifer op 29 jan 2024
Thank you very much for staying with us. come back to see us soon.

10/10 – Uitstekend

Jesse, Wailuku

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We always stay here for it’s down home feeling, has everything you need, refrigerator, microwave, coffee maker and easy access to casino downstairs. It’s a little dated but they’re constantly working on it. Bed is super comfortable. Highly recommend the Federal Hotel and Max Casino.
4 nachten verbleven in december 2023
Reactie van Jennifer op 1 jan 2024
Thank you so much for staying with us. we are glad you have as much fun as we have when you stay here. Happy new years.

8/10 – Goed

Rubens

Reisde met familie
Positief: Personeel en service
Hotel / Casino. Os clientes fumam dentro do casino, e deixam os quartos com um cheiro ruim.
1 nacht verbleven in december 2023
Reactie van Jennifer op 1 jan 2024
Perdón por el olor a humo, debido a que se fuma en el casino. Con la remodelación esto mejorará. gracias por quedarte con nosotros y que tengas un feliz año nuevo

6/10 – Redelijk

Jaklyn

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Okay for price
Decent for the price, room was dated and the tv had a crack in it. Room was right next to laundry which was occasionally loud and could hear the workers in the hallway.
3 nachten verbleven in december 2023
Reactie van Chris op 27 dec 2023
Hello Jaklyn, Thank you for taking the time to complete this survey. We want you to know that we are working on full hotel renovations. We are hoping that we can host you and your family again.

10/10 – Uitstekend

jena

Positief: Voorzieningen
Will stay here again when back in Carson City!
1 nacht verbleven in december 2023
Reactie van Chris Brown op 23 dec 2023
Jena, thank you for taking the time to complete our survey. We are glad to hear that you enjoyed your stay. We can't wait to host you and your family again. Happy Holidays

6/10 – Redelijk

MICHAEL

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The place is run down. The carpets in the room were very old and I didn't want to walk on them barefoot. Otherwise, it's an old hotel. The staff were nice. The casino was mostly quiet and empty.
1 nacht verbleven in december 2023
Reactie van Jennifer op 14 dec 2023
Thank you for staying with us, We hope you enjoyed it s much as we did. please come back to see the new and improved rooms that will becoming in 2024. This will make it more up to date and modern. Thank you again for choosing us and Happy Holidays

8/10 – Goed

James, MURPHYS

2 nachten verbleven in december 2023
Reactie van Jennifer op 14 dec 2023
James thank you for giving us a 4 out of 5. Hope you and your family have a blast with the up and coming Holidays and a Happy New Year. Come back and see us, New Rooms coming in 2024. Thank you.

10/10 – Uitstekend

Arlyn

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I love the employees in this hotel! They’re very helpful and very nice to everyone
1 nacht verbleven in november 2023
Reactie van Jennifer op 30 nov 2023
Thank you so much for staying with us. We had a blast and hope you did too. Thank you for the 5 out of 5. We appreciate you taking the time to review us. Happy Holidays and a Happy New Year. Until next time!

8/10 – Goed

Janet

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good customer service, polite and friendly. Convenient location.
1 nacht verbleven in november 2023
Reactie van Chris op 28 nov 2023
Hello Janet,Thank you for taking the time to complete our survey. We pleased to have provided you with great customer service, we are striving to provide this service to you and your family every time. We hope to host you again soon.

4/10 – Matig

Nathalie

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The staff was very nice and I understand the property is up for renovation. But renovation won’t fix the thinnest walls I’ve ever encountered. Thinner than a Motel 6. Could hear our neighbor’s every word as though they were in the same room as us and they weren’t super loud. Unfortunately, this made for a terrible nights rest since they kept the TV on all night. Not sure how a renovation will fix that.
1 nacht verbleven in november 2023
Reactie van Chris op 28 nov 2023
Hello Nathalie,We are sorry to hear about your noisy neighbors during your stay, we want to remind you that we have desk staff and security on property 24/7 and you can always reach out to us if your neighbors are being too noisy. We are hoping you will give another chance when you come back to Carson City.

6/10 – Redelijk

Larry

Positief: Personeel en service
3 nachten verbleven in november 2023
Reactie van Chris op 22 nov 2023
Hello Larry, Thank you for taking the time to complete our survey. We value your feedback and strive to make each experience better each time.

8/10 – Goed

John

1 nacht verbleven in oktober 2023
Reactie van Jennifer op 31 okt 2023
Thank you for staying with us. Please come back and see the remodel rooms. We start this month and hopefully will be done by the end of march 2024. Thank you again for staying with us and until next time.

10/10 – Uitstekend

Karson

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff is amazing. Friendly and quick service. The food is excellent and it is very close to loads of amenities. Looking forward to their remodel. Great place to stay.
2 nachten verbleven in oktober 2023
Reactie van Jennifer op 28 okt 2023
Thank you Karson for the 5 out of 5. we Had a re great too. Can't wait to see ya when you come check the new rooms out. Until next time

10/10 – Uitstekend

Janice

1 nacht verbleven in oktober 2023
Reactie van Chantae op 11 nov 2023
Thank you for choosing The Federal Hotel. We appreciate your feedback!

10/10 – Uitstekend

Andrew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2023
Reactie van Chris Brown op 18 okt 2023
Hello Andrew, We are pleased to see the 5/5. We can't wait to host you and your family again.

8/10 – Goed

Bruce

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Could us a little updating. Lobby ,casino restaurant updated
1 nacht verbleven in oktober 2023
Reactie van Jennifer op 28 okt 2023
Thank you for staying with us Bruce, hope to see you again soon and just to remined you that we will be doing a full remodel of rooms. we hope to be completed by the end of March 2024. we will have some ready before them so you will have to come back and check them out. Thank you again until next time.

8/10 – Goed

Gaylene

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient to historic Carson city downtown district
2 nachten verbleven in oktober 2023
Reactie van Jennifer op 9 okt 2023
Thank you Gaylene for giving us a 4 out of 5. We are glad you enjoyed your stay and hope you come see us again after we get the remodel done in mid march. Thank you again until next time.

8/10 – Goed

Lisa

Positief: Personeel en service
2 nachten verbleven in september 2023
Reactie van Maryann op 4 okt 2023
Thank you Lisa for the 8 out of 10. We are glad to see that you had a pleasant stay at our hotel. We hope to see you again soon.

8/10 – Goed

James

2 nachten verbleven in september 2023
Reactie van Chris Brown op 18 okt 2023
Thank you for taking the time to complete our survey. We are glad that we can provide a great experience for you and your family. We look forward to hosting you again soon.

6/10 – Redelijk

Kenneth

Reisde met familie
Positief: Personeel en service
Room too small. Overpriced for a casino hotel
3 nachten verbleven in september 2023
Reactie van Maryann op 26 sep 2023
Thank you for your review Kenneth.

10/10 – Uitstekend

GEORGE

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in september 2023
Reactie van Jennifer op 28 okt 2023
Thank you for staying with us George, and for giving us a 10 out of 10. We hope to see you again soon and just to remined you that we will be doing a full remodel of rooms. we hope to be completed by the end of March 2024. we will have some ready before them so you will have to come back and check them out. Thank you again until next time.

10/10 – Uitstekend

Shawna

2 nachten verbleven in september 2023
Reactie van Maryann op 26 sep 2023
Thank you Shawna for the 10 out of 10. We are glad that you enjoyed your stay and hope to see you again soon

8/10 – Goed

Marilyn

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Outstanding staff
The rooms are older and need some work. They were semi clean. The floors needed to be vacuumed and my t.v. did not work even after the assistance of one of the employees. The front desk employees were very nice and accommodating.
2 nachten verbleven in september 2023
Reactie van Front desk op 19 sep 2023
Thank you for your review.We will be renovating our rooms in the coming months.Your feedback is greatly appreciated.

10/10 – Uitstekend

Susan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel staff very nice and helpful. Room was clean and bed comfortable. Hotel conveniently located.
2 nachten verbleven in september 2023
Reactie van Mak op 17 sep 2023
Thank you for your feedback. We are glad to hear you've enjoyed your stay. We would love to hear more from you on your next visit. Have a good night. :)

10/10 – Uitstekend

luis

1 nacht verbleven in september 2023
Reactie van front desk op 16 sep 2023
Thank you Luis for taking the time to give us feedback. We look forward to you visiting again and have a great weekend.

8/10 – Goed

MYUNG JU

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
In general staffs are very kind, but there are noisy problems because my room is next by Landry and ac sound as well.
1 nacht verbleven in september 2023
Reactie van Maryann op 17 sep 2023
We are sorry to hear that you had a lot of noise issues in your room and we would most definitely have been able to move you to a different room if you had wanted it. Although there was a noise issue we are appreciative of the 4 out of 5 rating you gave us and are also glad to hear that the staff was pleasant. We would enjoy seeing you stay again and can definitely give you a room in a different location if you do decide to come stay with us again.

8/10 – Goed

Terri

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The young man that checked us in ( forgot his name) was professional and very friendly and upbeat! Two thumbs up
1 nacht verbleven in september 2023
Reactie van Maryann op 14 sep 2023
Thank you Terri for the 4 out of 5. We are glad that you had a good experience here at The Federal Hotel and I will definitely let Chris our general manager know that you thought he was very professional, friendly, and upbeat. We hope to have you come stay with us again soon.

10/10 – Uitstekend

Lynn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed the stay.
1 nacht verbleven in september 2023
Reactie van Jennifer op 13 sep 2023
Thank you so much Lynn for giving us a 5 out of 5. we enjoyed having you guys here an look froward to see you guys again.

8/10 – Goed

Tommy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Jennifer op 13 sep 2023
Thank you Tommy for giving us a 8 out of 10. we enjoyed having you guys here an look froward to see you guys again.

10/10 – Uitstekend

gary, Houston

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great Place to stay
2 nachten verbleven in september 2023
Reactie van Jennifer op 11 sep 2023
Thank you so much for staying with us. we hope to see you again.