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Beoordelingen van La Quinta Inn & Suites by Wyndham Rome

2.5 out of 5
La Quinta Inn & Suites by Wyndham Rome
15 Chateau Drive, Rome, GA

Beoordelingen

7,0

Goed

Gastenscore: 10 - Uitstekend. 71 van 220 beoordelingen" "
Gastenscore: 8 - Goed. 47 van 220 beoordelingen" "
Gastenscore: 6 - Redelijk. 40 van 220 beoordelingen" "
Gastenscore: 4 - Matig. 33 van 220 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 29 van 220 beoordelingen" "

7,0/10

Netheid

7,6/10

Personeel en service

6,8/10

Voorzieningen

6,8/10

Staat van de accommodatie en faciliteiten

7,2/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Phyllis

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Gentlemen at front desk very polite and attentive. Entire property needs updating. Shower curtain stained… hall carpet worn. Dusty room. Top of tv very dusty. Just did not feel clean in room. Breakfast was very good but no bacon. Workers outside in white truck had very foul odor when getting luggage out of car. Did not feel safe then.
1 nacht verbleven in mei 2024

8/10 – Goed

Michael, Alpharetta

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good basic hotel, fine for an overnight stay. Surprisingly good breakfast offered. Rooms were kinda odd, tiniest bathrooms I’ve either been in, especially for a king sized room?
1 nacht verbleven in mei 2024

6/10 – Redelijk

Jennifer

Reisde met familie
Negatief: Voorzieningen
Dog next door barked all through the night. Computer issues at check in and check in process took over 30 minutes. Driveway into hotel super steep and vehicle bumper scraped entering and leaving hotel. Parking lot is tiny and limited parking. Hotel staff must live on premises because the smell of their international food cooking permeated throughout hotel floor at a late hour (after typical dinner time).
2 nachten verbleven in mei 2024

4/10 – Matig

Ashley

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was pretty run down. The showers were very gross, shower heads hardly sprayed. There was long strands of dark hair in the covers. You could hear anything going on outside your room. At one point someone’s alarm went off on their phone for about 20 minutes and you could hear it the entire time. The halls and stairwells were dirty and smelly. Next time will pick a little more carefully.
3 nachten verbleven in mei 2024

8/10 – Goed

Charles

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nothing
2 nachten verbleven in april 2024

10/10 – Uitstekend

James

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location was great and parking was close
1 nacht verbleven in april 2024

10/10 – Uitstekend

James

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Very nice stay !!!!
1 nacht verbleven in april 2024
Reactie van Sam op 17 apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

10/10 – Uitstekend

María

1 nacht verbleven in april 2024

6/10 – Redelijk

Brent

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Required a 100 dollar deposit for the room for incidentals that wasnt required when booking with expedia. The hotel said it was fully refundable.
3 nachten verbleven in april 2024
Reactie van Sam op 17 apr 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

8/10 – Goed

Glenda

Zakenreiziger
The staff were great but the bathroom in my room on the third floor was unusual. Seemed to be an afterthought, as if the room was built but they added on the bathroom at the last minute. Hard to maneuver to the shower as the door was in the way. But I wasn’t moving in just passing through so I managed.
1 nacht verbleven in april 2024
Reactie van Sam op 17 apr 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

4/10 – Matig

Tina

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
It was pretty noisy. We should have been given a room not as close to the large group of patrons. The bathroom faucet was spitting out the water too hard. When you put your hands under to wash them it was very hard and would spray all over the sink counter getting everything wet. Also, the sink drain did not have a stopper to prevent items from falling down the drains.There was no alarm clock in the room. We had to result to use our phones as a clock and alarm clock. The room was definitely not worth the $200. We should be given a credit to compensate for all the problems we experienced.
1 nacht verbleven in april 2024
Reactie van Sam op 17 apr 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

8/10 – Goed

Charlie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
very friendly and helpful staff.
2 nachten verbleven in maart 2024
Reactie van sam op 17 apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

8/10 – Goed

Cynthia

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was very clean and the beds were comfortable. The staff was wonderful. The breakfast was delicious. The coffee area could be more appealing by adding the little non refrigerated creamers and sugars. I was hesitant to try because the creamer set out and is refrigerated type. The smoking area could use some pick up . They also should remove the container in the parking area.
1 nacht verbleven in maart 2024
Reactie van Sam op 17 apr 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

8/10 – Goed

Shelly

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was very friendly. Hotel was clean it’s an older hotel but it’s clean and updated. Breakfast was really good! Great location
2 nachten verbleven in maart 2024
Reactie van Sam op 17 apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

10/10 – Uitstekend

Charlie

Overall property clean. Quiet& restful. Staff friendly & personable!
1 nacht verbleven in maart 2024
Reactie van Sam op 17 apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

2/10 – Ontzettend slecht

Adria

Reisde met huisdieren
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The toilet seat was broken. No hot water. Ran it for 5-6 min and was very lukewarm. Anyone who cleaned it would know this. Blow dryer turns on but no real air. Old? Other issues too, but it's not worth it as i won't go back. $200. Funny.
1 nacht verbleven in maart 2024
Reactie van Sam op 17 apr 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

6/10 – Redelijk

Jo Ann

1 nacht verbleven in maart 2024
Reactie van Sam op 17 apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

4/10 – Matig

KATHRYN

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The bed was lumpy and uncomfortable. The water was turned off by plumbers one hour before checkout so we had to wait to take a shower. The shower needs to be re-caulked as there was mold. The pool was dirty and gross. The phone was not even plugged in.
3 nachten verbleven in maart 2024
Reactie van Sam op 17 apr 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

10/10 – Uitstekend

Charles

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean room & facility, quiet, pet friendly, good breakfast, staff very friendly!
2 nachten verbleven in maart 2024
Reactie van Sam op 17 apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

8/10 – Goed

Ann

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It is 30 minutes off of I75 but that is my fault for not checking. Internet not working but manager did try to fix it. Hot breakfast was a little cold. Hopefully that was just an off day. Room was clean, staff helpful
1 nacht verbleven in maart 2024
Reactie van Sam op 12 mrt 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

2/10 – Ontzettend slecht

Benjamin

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Rude unhelpful demeaning demanding at check in
1 nacht verbleven in maart 2024
Reactie van Sam op 12 mrt 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

4/10 – Matig

veniscea

2 nachten verbleven in maart 2024
Reactie van Sam op 17 apr 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

10/10 – Uitstekend

Felicia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room was clean upon entering, the front desk was so nice and kind. The place is nice and convenient to shopping. This is my second time here I will stay again
1 nacht verbleven in maart 2024
Reactie van Sam op 12 mrt 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

6/10 – Redelijk

Jana

1 nacht verbleven in februari 2024
Reactie van Sam op 17 apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

10/10 – Uitstekend

Meagan

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was clean
1 nacht verbleven in februari 2024
Reactie van Sam op 19 feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

10/10 – Uitstekend

Christina

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great service
2 nachten verbleven in januari 2024
Reactie van Sam op 19 feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Love this place I will stay here every time I come to Rome Georgia nice staff,good breakfast, quiet room,clean rooms and easy checkout
1 nacht verbleven in januari 2024
Reactie van Sam op 19 feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

2/10 – Ontzettend slecht

Wyatt

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
DONT STAY HERE, if this is your last option youll be happier sleeping in your car.
1 nacht verbleven in januari 2024
Reactie van Sam op 19 feb 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid
Negatief: Personeel en service
Not bad but not Great
Overall stay was not bad but wasn’t great either. Breakfast was terrible. The door to our room did not feel safe. We constantly heard noises but that could have been just the guests. Cleaning staff starting cleaning our room before we officially checked out and had to get our stuff from another room while we were still packing up to go. It was very difficult to find a parking spot due to large construction vehicles parked. There was an odd smell in the hallway on our floor and elevator. The desk staff was very friendly and our room was very clean and water in shower was hot.
2 nachten verbleven in januari 2024
Reactie van Sam op 19 feb 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in december 2023
Reactie van Sam op 10 jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

10/10 – Uitstekend

Miranda

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent experience
Wonderful stay! Great customer service and clean rooms. Delicious breakfast as well. Will definitely stay here again.
1 nacht verbleven in december 2023
Reactie van Sam op 10 jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

10/10 – Uitstekend

Betty

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
My child and i enjoyed our stay.
2 nachten verbleven in december 2023
Reactie van Sam op 10 jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

4/10 – Matig

Veronica

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
The overall room appearance was clean however the bathroom shower and tub area was nasty. The mattress was rundown every time you moved it made noises like it was gonna fall down, so we couldn’t get comfortable, for fear of falling of it falling apart.
1 nacht verbleven in december 2023
Reactie van Sam op 10 jan 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

8/10 – Goed

Pamela, Sugarloaf

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was clean and convenient.
1 nacht verbleven in december 2023
Reactie van Sam op 10 jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

2/10 – Ontzettend slecht

RICK, Charlestown

1 nacht verbleven in december 2023
Reactie van Sam op 10 jan 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

10/10 – Uitstekend

Rick

1 nacht verbleven in november 2023
Reactie van Sam op 10 jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

8/10 – Goed

Sonya

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Noisy
2 nachten verbleven in november 2023
Reactie van Sam op 4 dec 2023
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

8/10 – Goed

George

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in november 2023
Reactie van Sam op 4 dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

2/10 – Ontzettend slecht

Thomas

Reisde met familie
Negatief: Netheid, voorzieningen
I was very displeased with the fees from the hotel without having prior knowledge. They held an additional “incidentals fee” of $100 per room & we booked two, that was not aforementioned when I booked!
1 nacht verbleven in november 2023
Reactie van Sam op 4 dec 2023
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

8/10 – Goed

Javier

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Sam op 4 dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Sam op 4 dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

8/10 – Goed

Conrad

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Sam op 4 dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

6/10 – Redelijk

Philepea

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Sleepless in Georgia
My room was located next to a large party that kept me up ALL night! I heard talking, laughing and doors slamming the entire time. I dont know why they could not have put me in a room far away from this party. Everything else was nice but i needed REST!
1 nacht verbleven in november 2023
Reactie van SAM op 14 nov 2023
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

8/10 – Goed

Hunter

1 nacht verbleven in november 2023
Reactie van SAM op 14 nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

2/10 – Ontzettend slecht

Jon

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Upon check-in the indifferent, unfriendly clerk gave me a room that had not been cleaned. I went back to the desk and had to endure another 10 minutes of indifferent service, before another room was given. This room had a dirty floor, and I woke up in the night to discover a cockroach crawling on my wrist. Under the circumstances any Hampton Inn would have immediately refunded me my money... The clerk at checkout could have cared less when I complained. LaQuinta used to be pretty nice. I'll never stay at another one again.
1 nacht verbleven in november 2023
Reactie van SAM op 14 nov 2023
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

6/10 – Redelijk

Oxana

Reisde met huisdieren, Reisde met familie
Positief: Personeel en service, voorzieningen
We visited Rome and stayed in the hotel one night. It is pet friendly hotel and worked for us very well because we had our small dog with us. Unfortunately Expedia did not inform that we have to pay extra for pet which I don’t mind but it would be nice to know upfront. Hotel seems in good condition and remodeled; however our room was smell bad due to outdated filtration system. It was moldy smell and then we found mold on the curtains. Towels also did not smell fresh. Location is convenient. You need a car to get to Rome downtown. Downtown is about 5-6 min away. We visit Rome once a year for Schnauzer fest hopefully by next year they fix filter issue.
1 nacht verbleven in oktober 2023
Reactie van SAM op 14 nov 2023
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

2/10 – Ontzettend slecht

Jakya

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van SAM op 14 nov 2023
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

6/10 – Redelijk

Craig

Reisde met een groep
Negatief: Personeel en service
The foreigners that worked there are not friendly. Check in was horrific. So very long. They had hot breakfast Monday but not Tuesday. They can’t speak English or give good customer service.
1 nacht verbleven in oktober 2023
Reactie van SAM op 14 nov 2023
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

8/10 – Goed

Christina

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Negatief: Netheid
The sheets were dirty. There was blood from a previous guest on the fitted sheet.
2 nachten verbleven in oktober 2023
Reactie van SAM op 14 nov 2023
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

8/10 – Goed

Johnnie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Property was fine. Check in was not good due to Expedia problem. The issue was resolved, but it was very inconvenient.
1 nacht verbleven in oktober 2023
Reactie van SAM op 14 nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome