2/10 – Ontzettend slecht
Egide, Oostende
10 aug 2015
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very bad experience
The B&B was very untidy and not well maintained. The room had mold and a bad smell, it did not meet the description of the travel site (we had a shared bathroom, no TV Channels because of missing decoder, we didn’t receive the Wi-Fi code and did not have Wi-Fi reception in the room, …). In general there was a lot of broken or missing stuff (broken door handles, broken faucet handles, no toilet paper in the bathroom, …). When we came back from a visit to the town, around 21h everything was closed, dark and there was nobody there (no host, no guests). We didn’t receive the room we had paid for (private bathroom, no balkony, comforts and extra’s that was on the description of the site). Breakfast was a disaster, we had to ask for a lot of basic things like water and sugar. We had a basket with 10 rusk (fetta biscottata/biscotte) and 3 factory made brioche in a sealed bag, a plate of jam’s, very strong coffee, bad tasting milk and tea and that was it. The worst of all was the service, (no German, Dutch, English or French spoken) only Italian, when trying to cancel the second night the host said we had to pay for both nights an began to swear (Basta, punto, …) and even threatened to call the Carabinieri. After a long struggling with words and perseveration of our part, a few calls to the husband and the travel site she finally agreed to cancel one night.