Geachte Patsy, Ik wil u graag bedanken voor uw prachtige comment! Bij Nettuno BnB streven wij er naar onze gasten een ‘home away from home’ gevoel te geven. Daarom zijn wij erg blij om te lezen dat u een zeer prettig verblijf bij ons heeft gehad. We zien je graag een andere keer terug hier! :)) Met warme groet, Sandra

Dear Emily,Thank you very much for your lovely review and your kind words.We deeply appreciate your suggestion.We will use it to improve our service. ;)Come visit us again soon!With sunniest regards from Catania

Dear Jean-Claude,thank you so much for your great review. It was a pleasure to meet and welcome you in our B&B and hope you will come back another time. We wish you all the best!Sandra e Lucia

Dear guest,we are sorry that your stay did not meet your expectations.As you can see from many previous comments, we always try to provide a great service.In the rare cases in which it is believed that we are not up to par, it would be enough for the Guest to give us the opportunity to resolve any problems during the stay, which you did not do.But we don't believe there were any problems because:1) it's not difficult to find us, but if you go to the hotel of the same name instead of us, it's not our fault.2) we don't have dark rooms. In fact, the sun shines here all day. The room you occupied, as shown in the photo, has a large glass wall and is so bright that we had to install the roller blind plus the blackout curtain! If you don't know how to use them, why didn't you ask us ?3) the TV offers the possibility to choose programs also in English. Just go to the "language settings" buttonI don't speak English very well but I can still make myself understood, but I remind you that you don't speak Italian....4) You stayed only one night but used the room until late afternoon the following day because you left your luggage in the room and took the keys with you.5) The towels will not be very soft but not rough either.It is obvious that with washing they lose some of their softness but they are always given clean and full of fragrance.When traveling with children and you don't have a car, it is better to choose a structure in the historic center rather than, due to your own mistakes, denigrating the commitment and dedication of other people's work.Thank you anyway for being our guests.

Liebe Thomas,vielen Dank für die tolle Bewertung!!!Wir hoffen Sie in einer kurzes Zeit zum viedersehen! Ein herzlicher Gruß :)

Dear Grisel,Thank you so much for such a wonderful review and for your very kind words!We do our best to pamper our guests and make them feel at home. It was a true pleasure to host you in our B&B.Hopefully you'll be back for another wonderful holiday. We miss you,too!A big hug to You, Edgardo e Ivelisse!Sandra

Gentile ospite,ci dispiace che il soggiorno nella nostra struttura non l'abbia pienamente soddisfatta. Apprezziamo sia i commenti positivi che quelli negativi poiché ci aiutano a crescere ma comprendiamo anche che, per chi solitamente alloggia negli ostelli, il prezzo può sembrare troppo alto.Tutto ha un costo: dalla pulizia maniacale al posto auto riservato,dai comforts presenti in camera alla colazione che avete abbondantemente apprezzato.Diciamo semplicemente che è la struttura troppo alta per lei.

Estimado David,Muchísimas por tu magnífico comentario y tus bonitas palabras! Nuestro compromiso es hacer es hacer a todos los que se alojan con nosotros lo más acogidos y en casa posible y es una alegría saber que con usted lo hemos conseguido.Nettuno***B&B siempre será "tu casa de Catania". Un enorme abrazo para ti y dulce Graciela

Rispondiamo con ritardo perchè solo adesso ci siamo accorti della sua recensione.Ignoravamo infatti che Expedia potesse pubblicare recensioni su soggiorni MAI avvenuti.Perchè lei, egregio signore, non ha MAI soggiornato nel nostro B&B e per tale ragione ha avuto la cancellazione gratuita e non ha pagato neanche un centesimo.Fare una recensione alla struttura senza aver nemmeno soggiornato denota la pochezza della persona che scrive e la poca serietà di Expedia che, violando il regolamento, la pubblica.

Il giudizio va dato alla camera ed a tutti i comforts presenti in essa, alla pulizia, alla comodità dei letti, alla cordialità del personale.Denigrare una struttura solo perchè al rientro in auto, trovando occupato il box iniziale, ha dovuto posteggiare due posti auto dopo, misura il valore del suo giudizio.

Estimada Mercedes, Muchas gracias por estas hermosas palabras! Nos estamos encantados que su estancia sea perfecta. Esperamos recibirles en un futuro próximo. Nos alegraremos de volver a verle de nuevo pronto! Un afectuoso saludo de parte mía y de Sandra

Gentile Ospite, grazie per la recensione e per averci scelto. Cordiali saluti

Ci scusi per il ritardo nel risponderLe,Sig. Randolfo.Non potevamo non rigraziarLa. Di cuore!Un caro saluto

Thanks

Grazie di cuore per la recensione. Superlativa come Voi! :) Un carissimo saluto e speriamo rivederci presto

Dear Jorge, thank you so much for sharing this fabulous feedback. We cannot wait to welcome you here back. Sunny regards from Catania!

Grazie Valentina! Siamo contenti che il Suo soggiorno sia stato piacevole. Un cordiale saluto

Szanowny Bartlomiej, bardzo dziękujemy za te miłe słowa. To była wielka przyjemność poznać Ciebie i Dominika! Te cztery dni przeminęły jak z bicza strzelił, ale mamy nadzieje, że w przyszłości zawitacie ponownie u nas. Życzymy Wam wszystkiego naj naj! :)

Grazie di cuore per la bellissima recensione. E' sempre un piacere ospitare Ragazzi educati e gioviali come Voi. :)) Un carissimo saluto,

Dear guest, going step by step: 1) Before offending my wonderful Earth, you should think about your homeland and meditate. And quite a lot .... 2) The building provides for the external renovation (the interior of it has already been renovated) because the sea that you saw every morning from your room has accelerated its age but the room assigned to you is like new (and without "I think ") because we put all possible care to ensure that the structure is impeccable. 3) You only had 3 keys (automatic gate, front door and bedroom door). Maybe you also counted the keys to your house ... You then explain to me why you must be escorted to unlock doors and gates. Absurd!!! 4) Is there not much to do around the B&B? If you can't organize yourself, it's not my fault. There is a wonderful sea in front of you and the historic center is just a few minutes away by car. 5) What complaint do you want to make to Hotels.com if it is only you who do not understand that we do not have the pos? Maybe you read the types of cards accepted for payment? We should learn to operate the brain before writing groundless things!!!! Besides, what time did you waste if you paid shortly after check-in without leaving the room since you had the money with you? Rather you should thank Hotels.com. With only € 30 per person you had a deluxe room facing the sea and with € 3.50 a breakfast that I would define more than a lunch. You had a huge platter of cheeses and various hams every day, cappuccinos, croissants, toast, yoghurt, fruit juices and 4 coffees every morning. But don't talk about this ..... On the contrary, you laughed, sure you made the deal! 6). You write that with the exception of the owner (who has had too much patience) everything else is negative. In this whole negative thing it was just having you as a guest. For the pitiful conditions in which we found the room and for all the lies written, believe me, guests like you are not welcome. Nowhere!!!!

Dear Tomasz, thank you for the lovely review. We're truly happy that you found your stay here perfect and we look forward to your next visit to Catania. A big hug to You and Marianna, Lucia e Sandra

Cher Mr. Yves, Quel bonheur d'apprendre que notre hospitalité Vous a donné entière satisfaction. Au plaisir de Vous accueillir à nouveau! Bien à vous,

Dear mrs Maud, We are very sorry to hear that your stay did not meet your expectations. You arrived late in the evening (and only for one night) without communicating your arrival time. Nevertheless we welcomed you with a smile, we assigned you a reserved parking space, a spotless room with an enchanting view of the sea, we gave you all the information to visit the city and we told you about an excellent restaurant where to dine. In the morning you had an excellent sweet and continental breakfast buffet. We wonder, what else could we have done ... But we know that sometimes we could even give the soul and it would never be enough.... Anyway, thanks for choosing us.

Cher Monsieur Geoffrey, merci pour votre avis positif. Nous sommes heureux que votre séjour était plus que parfait et nous espérons Vous voir à nouveau. :) Cordialement,

Carissimi, grazie mille per la meravigliosa recensione che ci carica di energia e voglia di fare. Mettiamo tutto il nostro impegno per rendere ogni soggiorno sempre più gradevole e siamo felici quando vediamo che il nostro modo di fare ospitalità viene apprezzato. Per noi è stato un piacere conoscerVi e saremo più che felici di riavervi come nostri Ospiti in quella che ormai è un po' anche "casa" Vostra. Un grande abbraccio Lucia e Sandra

Cher Jean-Claude, merci mille fois pour votre commentaire. Nous sommes heureux de lire que Vous avez passé un agréable séjour chez nous. Nous avons pris bonne note de vos remarques sur le bruit dans le week end de la fête foraine et puisque dans quelques jours nous aurons le plaisir de vous revoir, nous vous assignerons une chambre côté cour intérieure. Pas de vue sur mer mais pas de bruit. Et nous espérons que vos attentes seront satisfaites à cent pour cent! :) Bien cordialement

Gentile Ospite, grazie di cuore!

Gent.mo Ospite, grazie mille per il suo feedback. Restiamo fiduciosi di poterLa accogliere ancora fra i nostri ospiti durante il suo prossimo soggiorno a Catania. Un cordiale saluto,

Dear Guest, Thank you so much for taking the time to post a lovely 10* review and so pleased that you enjoyed your stay with us, so that, your stay experience was a perfect choice. We look forward to welcoming you back soon! Kind regards,

Cher Monsieur, merci beaucoup d’avoir choisi Nettuno B&B et pris le temps de partager votre agréable expérience de séjour. Nous regrettons de ne pas avoir payé en espèces, mais comme nous l’avions expliqué à votre arrivée, nous avons récemment changé banque. Nous espérons vivement de vous accueillir dans l’avenir le plus proche et vous laisser encore plus contents. Bien cordialement, Lucia Caponnetto

Hi, Anonymous! Thanks for your lovely review, we're always happy to hear we've exceeded expectations! Hope we will be welcoming you back in the future. All the best,

Dear guest, by that you have made use, blunty we think to merit a best score... Thanks for choosing us anyway.

Hej Renè! Tusind tak for din flotte anmeldelse. Det varmer altid, når vi får respons fra vores gæster, og selvfølgelig lidt ekstra, når I har følt jer så godt tilpas. God weekend, og vi glæder os til at se jer igen :-)

Gent.mo Ospite, grazie mille per la bellissima recensione. Un cordiale saluto e speriamo rivederci presto ;-)

Gentile Sig. Gaetano Nicola, La ringraziamo davvero per la Sua recensione positiva! Siamo molto felici di essere stati all'altezza delle Sue aspettative. Saremo lieti di ospitarLa nuovamente a Catania per la Sua prossima visita! Un cordiale saluto

Grazie mille Marco! Siamo felici si sia trovato bene. Un cordiale saluto e speriamo alla prossima ;-)