Zitruimte lobby
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Beoordelingen van Canberry Hotel

3 out of 5
Canberry Hotel
V. Rama Ave., Guadalupe, Cebu

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 18 van 52 beoordelingen" "
Gastenscore: 8 - Goed. 19 van 52 beoordelingen" "
Gastenscore: 6 - Redelijk. 8 van 52 beoordelingen" "
Gastenscore: 4 - Matig. 5 van 52 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 2 van 52 beoordelingen" "

8,4/10

Netheid

8,4/10

Personeel en service

7,6/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

JOEL

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to Ayala Pavilion and 7-11. We stayed during Sinulog. They had a sound system rented and played music from the front porch. VERY festive and contributed to the atmosphere. The wifi was reliable and, of course, the staff was amazing as with most hotels here in the Philippines. If you stay here, I highly recommend a trip to Mactan Island to see 10,000 Roses. It's a fantastic night attraction.
Reactie van Staff op 2 mrt 2024
Thank you for your review! We're delighted to hear that you enjoyed your stay with us. We hope to welcome you back soon!

10/10 – Uitstekend

Marcus

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place!
Very nice hotel, conveniently located. Quiet and comfy. I wish they had an option for smaller pillows. I prefer a thin pillow rather than a very large thick one. Overall the room was perfect for our short stay.
6 nachten verbleven in juli 2023

10/10 – Uitstekend

Helen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff are good and friendly
4 nachten verbleven in januari 2023

6/10 – Redelijk

ito

Reisde met familie
お世話になりました。ありがとうございました

10/10 – Uitstekend

ito

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
お世話になりました。
1 nacht verbleven in oktober 2022

6/10 – Redelijk

ito

Reisde met familie
ありがとうございました
2 nachten verbleven in oktober 2022

10/10 – Uitstekend

ito

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
お世話になりました。いいホテルでした。これからもセブ島行く時にこのホテルに泊まります。
5 nachten verbleven in oktober 2022

4/10 – Matig

Grace

Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
7 nachten verbleven in mei 2022
Reactie van Canberry Hotel op 14 jun 2022
Hi Grace! Thank you for sharing your thoughts in your recent stay at Canberry Hotel. We apologize for the inconvenience you have experienced with us. We regret to hear of your disappointments that our kind of service did not meet your expectations. Please be assured that we have addressed this concern with the concerning departments to ensure that this incident will not happen again in the future. We are constantly looking into ways of streamlining the delivery of our service sans the delay to provide our guests with a delightful experience. We look forward to welcome you back soon and for the opportunity to serve you better should your future travels bring you back to Cebu.

4/10 – Matig

Beverly

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wil never book again!
The family room was too small. No space for our 2 big bags. I even paid extra to get a big space as they advertised their family room to be good for 4 people. My husband found cockroaches in there toilet. No internet the whole stay. I called the receptionist a lot of times for help but they just told me to refresh the wifi connection. I gave up calling them again as they just gave me the same answer. I didnt see any initiative from the staff to help. No complimentaries in the room (toothbrush, toothpaste, water..) Can find a better hotel in cebu centrum at a lesser price.
1 nacht verbleven in februari 2020
Reactie van Canberry Hotel op 26 feb 2020
Hi Beverly, thank you for taking time to review and bringing this issue to our attention. We apologize for the inconvenience you have experienced with us. We regret to hear your disappointments that our kind of service did not meet your expectations. Please be assured that we have addressed this concern with the concerning departments to ensure that this incident will not happen again in the future. We are constantly looking into ways of streamlining the delivery of our service sans the delay to provide our guests with a delightful experience. We look forward to welcome you back soon and for the opportunity to serve you better should your future travels bring you back to Cebu.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service, comfort kamer
Needs Improvement but Great Service
This has been my second time to visit the hotel in 5 years. I stayed here when it was almost brand new. I must say that the condition of the room has gone down. The bed is comfortable but the sofa sleeper are worn out. There's black ants and baby roaches in the room. I had booked a Family room for 3 overnight stays within 2 weeks time. The second one I got on the 4th floor had so much baby roaches in the bathroom that I was so scared to go shower the next morning. I don't like how their bathrooms are set up. The toilet and shower area are almost of the same level that the water starts flowing into the toilet area when you shower. The bathroom doors are showing a lot of water damage in the inside due to that issue. The handheld fixture in the bathroom of my 1st stay wouldn't stay up when you adjust the height. I wished that they could fix up the way their bathrooms are set up, and maintain the facility a lot better because I really liked the service here from all the staff.
1 nacht verbleven in december 2019
Reactie van Canberry Hotel op 2 jan 2020
Hi! Thank you for sharing your thoughts in your recent stay at Canberry Hotel. We apologize for the inconvenience you have experienced with us. We regret to hear of your disappointments that our kind of service did not meet your expectations. Please be assured that we have addressed this concern with the concerning departments to ensure that this incident will not happen again in the future. We are constantly looking into ways of streamlining the delivery of our service sans the delay to provide our guests with a delightful experience. We look forward to welcome you back soon and for the opportunity to serve you better should your future travels bring you back to Cebu.

4/10 – Matig

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid
The hotel is clean, staff are nice. The room was big enough, bed was big enough. The food was not as good. Internet sucks, unable to connect in the room. Can only connect at the lobby but it is also unreliable. I like the location because it is on a major road where transportation is very easy to get.
3 nachten verbleven in november 2019
Reactie van Canberry Hotel op 13 nov 2019
Good day! Thank you for taking your time to review and for bringing this issue to our attention. We are now addressing the issue to the right department. We will make sure this will not happen again in the future.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Tutto ok. Pero Troppa attesa per check in. Basta intoppi!!!!. L Mam Lea must be treated like a queen coz she is The QUEEN OF CEBU
2 nachten verbleven in oktober 2019
Reactie van Canberry Hotel op 17 okt 2019
Hi! Thank you for giving us a perfect rating. I am very pleased we made you comfortable. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay and I’m looking forward to having you again as a guest soon. Take care!

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
central to takeaways and easy to get transport to town centre. that said i did walk it a few times. felt secure and very clean. wifi worked well, air con done its job. on the few meals i did have were well priced and nice to eat. i had a deluxe room but no wardrobe to hang clothes in. only had 5 coat hooks with hangers in the room, which was for 3 people. i had one big concern. i stayed for 15 days and my key card to my room went missing from reception. i was questioned as to whether i had handed it in. i pointed out they could check on the cctv. they never did explain what happened to it even though i asked on a few occasions. overall i would return to this hotel as it offered what i wanted at a fair price.
15 nachten verbleven in augustus 2019
Reactie van Canberry Hotel op 2 sep 2019
Hi Sean! Thank you for your feedback. I am very pleased we made you comfortable. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay and I’m looking forward to having you again as a guest soon. Take care!

2/10 – Ontzettend slecht

Andre, Italy

Reisde met partner
Positief: Voorzieningen
Negatief: Personeel en service
Tenuto bene ma, non fanno le pulizie giornaliere, abbiamo trovato 2 scarafaggi piccoli in camera, per finire abbiano dovuto pagare dell’acqua pagata con carta che secondo loro non avevo pagato. O Tour fatto con loro a prezzi ragionevoli.
2 nachten verbleven in augustus 2019
Reactie van Canberry Hotel op 31 aug 2019
Good day Andre! Thank you for your feedback and bringing this issue to our attention. We want to make our guest comfortable in staying with us. For long stay guest, we only clean the room upon guest's request. All payments via cards or even cash payments are also documented with photocopies and we always make sure to give a copy to our guest. We look forward on your next visit. Have a pleasant day!

6/10 – Redelijk

ian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
average hotel 40 minute walk to anywhere staff friendly small room and smaller bathroom room rate is about right for type of hotel
1 nacht verbleven in augustus 2019
Reactie van Canberry Hotel op 23 aug 2019
Good day! We appreciate your feedback.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Never again
My booking was for two nights, but I decided to checkout right after seeing the room. I felt faint as soon as I went into the room; it seemed to have been over sprayed with room deodorizer to make it smell clean. The side tables in the room had paints peeling off. The atmosphere in the lobby was not pleasant,at all; many people walking through and the reception and other staff were conversing aloud by the glass door or from the desk.Did not give a feeling of professional service.---Annon
2 nachten verbleven in augustus 2019
Reactie van Canberry Hotel op 20 aug 2019
Hi! Thank you for sharing your thoughts in your recent stay at Canberry Hotel .We apologize for the inconvenience you have experienced with us. We regret to hear of your disappointments that our kind of service did not meet your expectations. Please be assured that we have addressed this concern with the concerning departments to ensure that this incident will not happen again in the future. We are constantly looking into ways of streamlining the delivery of our service sans the delay to provide our guests with a delightful experience. We look forward to welcome you back soon and for the opportunity to serve you better should your future travels bring you back to Cebu.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in juni 2019
Reactie van Canberry Hotel op 25 jun 2019
Hi! Thanks for staying with us. We appreciate your feedback!

6/10 – Redelijk

Geverifieerde reiziger

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was great for the price. Staff are very nice. Only thing we did not like, the room was warm because the AC unit was not cooling enough for the room (It was for both 2 rooms we stayed). We still want to stay again, hoping their AC unit will be better in that time.
2 nachten verbleven in juni 2019
Reactie van Canberry Hotel op 17 jun 2019
Good day! Thank you for taking your time to review and for bringing this issue to our attention. We are now taking extra steps in resolving the issue. We will make sure this will not happen again in the future.

8/10 – Goed

Vesa

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Rules galore
Rules everywhere and about everything. It is not often that one sees s price list of everything in the room as in if you break it how much it costs. Room service was on pay at delivery and such. But the hotel itself and the room were nice and clean
2 nachten verbleven in juni 2019
Reactie van Canberry Hotel op 10 jun 2019
Hi Vesa! Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Anthony

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfortable
4 nachten verbleven in mei 2019
Reactie van Canberry Hotel op 3 jun 2019
Hi Anthony! Thank you for giving us a perfect rating. I am very pleased we made you comfortable. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay and I’m looking forward to having you again as a guest soon. Take care!

10/10 – Uitstekend

William

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Happy staying at the Canberry Hotel
the hotel was great like usual and I enjoyed my stay
2 nachten verbleven in mei 2019
Reactie van Canberry Hotel op 30 mei 2019
Hi William! Thank you for giving us a perfect rating. I am very pleased to hear that our staff made your stay pleasant. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay and I’m looking forward to having you again as a guest soon. Take care!

10/10 – Uitstekend

Prashant

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good everall experience
Hotel was very good. Good experience overall. I specially liked coffee at the hotel. I did not have breakfast as I was waking up late due to jet lag. Staff is very friendly.
2 nachten verbleven in maart 2019
Reactie van Canberry Hotel op 1 apr 2019
Hi Prashant! Thank you for giving us a perfect rating. I am very pleased to hear that our staff made your stay pleasant. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay and I’m looking forward to having you again as a guest soon. Take care!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent hotel
Room was very clean, good Air con. Service was excellent and very friendly. Wifi was good in room and lobby. Location was not great. it was about a 20 min walk to the city center and the surrounding area was very busy and dirty. It is located on a main road so there are plenty of taxis and jeepneys (very cheap and takes you to center).
4 nachten verbleven in maart 2019
Reactie van Canberry Hotel op 27 mrt 2019
Hi! Thank you for giving us a perfect rating. I am very pleased to hear that our staff made your stay pleasant. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay and I’m looking forward to having you again as a guest soon. Take care!

10/10 – Uitstekend

Yu-Han

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in maart 2019
Reactie van Canberry Hotel op 18 mrt 2019
Hi Yu-Han! Thank you for giving us a perfect rating. I am very pleased to hear that our staff made your stay pleasant. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay and I’m looking forward to having you again as a guest soon. Take care!

10/10 – Uitstekend

Yu-Han

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in maart 2019
Reactie van Canberry Hotel op 18 mrt 2019
Hi Yu-Han! Thank you for giving us a perfect rating. I am very pleased to hear that our staff made your stay pleasant. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay and I’m looking forward to having you again as a guest soon. Take care!

8/10 – Goed

Viktoriia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Отличный персонал! Обслуживание на высшем уровне. Жили в номере Делюкс, удивило отсутствие холодильника и чайника. Для Филиппин вполне достойный отель.
3 nachten verbleven in februari 2019
Reactie van Kerr op 26 feb 2019
Hello, thank you for your review and for bringing this issue to our attention. We're doing everything we can to minimize the inconvenience. . I’m also happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staffs are friendly. Thanks to Maricor for helping me out, and the front desks who checked us in. Room is fine.
1 nacht verbleven in januari 2019
Reactie van Kerr op 9 jan 2019
Hello, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

8/10 – Goed

Matt, India

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2018

8/10 – Goed

Sangyeol

GOOD
가격대비 컨디션이 좋았습니다 스텝들도 다 친절했습니다.
1 nacht verbleven in augustus 2018

10/10 – Uitstekend

Grace

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent, Clean and affordable stay in Cebu😍
It was an amazing, fun and a very short stay. They have professional and awesome staffs. Good service and accommodation. Very clean and nice rooms. Very nice and strong shower. Laundry and Restaurant in the location. Excellent and affordable food. A very convenient location just right next to banks, fast foods, local restaurants and shopping center. Would love to come back and stay again. I recommend this hotel for all travelers who were looking for a nice, clean and affordable stay.
4 nachten verbleven in juni 2018

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good
Good
3 nachten verbleven in mei 2018

8/10 – Goed

Francis

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

6/10 – Redelijk

Kim

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Ok
Det var helt okej. Personalen var lite vimsiga då dom inte hade sett vår bokning. Lite otrevliga. Och vi hade inte fått några toalettartiklar heller...

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent
Very nice hotel.
1 nacht verbleven in januari 2018

8/10 – Goed

bill, sydney, australia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Budget wise hotel and accessible with everything.
Initially since i left Sydney winter time. I was welcome by a very little,steamy hot room with worn out towels esp. Bath Matt. I request to cancel my reservation and willing to pay for a day use. The front office staff said Expedia haven't paid! I'm totally shock with others staring at us. So humiliate. We stayed at the lobby since i am not happy over the room, so suffocating no ventilation and the place so hot! After a few minutes i was approached by a supervisor and offered other room. We came to terms of choosing 608 among th rest.because it has a mountain view but window is sealed bathroom no windows, so suffocating. After a while the front office told me that Expedia paid and there is no cancellations or refunds of any sort. My one stay is so so. The pictures of Canberry at the internet is so inviting and in reality is not good. Also wifi is only a day or two the rest of my stay is hell! I paid extra to have contact the outside world. It is an experienced never to ignored. I've learned so much from my stay at Canberry.
9 nachten verbleven in augustus 2017

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Worth the money on a limited budget.
3 nachten verbleven in augustus 2017

4/10 – Matig

Michael

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Bad service coming from the staff..

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice helpful staff
I had 2 nights here and I must say for the price I payed it was excellent. Near to shops a taxi comes past all the time outside or you can just ask the doorman and he will get you one. Very helpful staff and they also do a breakfast there if you want one. We went to jolly be down the road so I never tried it so can't comment on the food. If I am in Cebu again I would stay here again.

8/10 – Goed

Sharmaine

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Convenient and clean hotel
Good

8/10 – Goed

Edwin, ny-long island

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Decent hotel to just stop off for airport stay o
It was a very nice hotel and the greatest part about it was the staff . Everyone was very inviting and very personable, always with a friendly smile. They go out of their way to make sure everything is just the way u want it . The rooms are a bit smaller than used to but very good for the price . No swimming pool or anything fancy like that but a great place to just relax after an airport stay or long drive from oslob.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
房間細，但價錢平
房間較細，如3人入住一房間，方行李會不方便，但整體還可以，交通方便，網絡連線速度佳，會向朋友推薦。職員熱心解答問題。

4/10 – Matig

Tom, camotes

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
the room stunk,bed was small. never again!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Reasonable hotel
Good bedding. Reasonable price.close to the public market.accessible to main road where easy to commute or getting a cab.although room is small and need sanitising.we had a great sleep due to the cool aircon and comfy beds.will stay again.

8/10 – Goed

Joseph, Boise, Idaho

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent location, excellent staff
Excellent location and staff. While this was a 'budget' hotel, it fit our need perfectly. The only thing I could say bad about this was that there is only one power outlet in the room. This was challenging but not one to diminish the stay. We were close to the family home, and all amenities we needed. The staff was very engaged, and helpful. Always a smile. I would definitely stay there again if we are back in Cebu.
Reactie van alex op 6 apr 2016
Thank you very much Mr. Joseph for staying with us. Looking forward to seeing you on your next visit .

6/10 – Redelijk

Jerrico

Positief: Personeel en service
Negatief: Comfort kamer
hotel service was ok and the staff were accomodating, however the airconditioning is not cold enough and to think that it's summertime...it was too hot and not comfortable to stay....

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
房間好，淋浴讚，網路快！
房間非常舒適，浴室的淋浴也都很讚！wifi也很穩定又快。早上的時候飯店門口不太好叫計程車，（飯店有幫忙叫）但還是花了一點時間！離機場的路段蠻容易塞車的，抓40-50分內很保守。

8/10 – Goed

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

6/10 – Redelijk

Endre, Zamboanga City

Positief: Netheid, staat van de accommodatie en faciliteiten
Ok hotel for a nice price.
We just stayed for a half day and half night due to early flight home. Can't really make a proper judgement after so short stay, but reasonable romm for a nice price.

10/10 – Uitstekend

Bo

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer