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Beoordelingen van Diamond Suites and Residences

3 out of 5
Diamond Suites and Residences
No. 8 Apitong, Corner of Escario Street, Cebu, Cebu

Beoordelingen

7,4

Goed

Gastenscore: 10 - Uitstekend. 85 van 440 beoordelingen" "
Gastenscore: 8 - Goed. 180 van 440 beoordelingen" "
Gastenscore: 6 - Redelijk. 119 van 440 beoordelingen" "
Gastenscore: 4 - Matig. 37 van 440 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 19 van 440 beoordelingen" "

7,6/10

Netheid

7,8/10

Personeel en service

6,8/10

Voorzieningen

7,0/10

Staat van de accommodatie en faciliteiten

6,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Peter, Nijmegen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
nice city hotel
nice hotel nearby city mall. confinient rooms en good service.
3 nachten verbleven in juli 2017
Reactie van Keene op 29 aug 2017
Dear Peter, Thank you for writing this feedback. We apologize for any inconvenience you had experienced. We will look check on this and will resolve it right away. Sincerely, The Management

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

8/10 – Goed

Sander, Zoetermeer

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Net en goed hotel
Net hotel, vlakbij Ayala

8/10 – Goed

Sander, Zoetermeer

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Net en goed hotel
Goed hotel, netjes

6/10 – Redelijk

Mary, Winter Haven

Zakenreiziger, Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Property is dated. Aircon is windowtype and a bit noisy. Price was good if you are looking for affordable stay.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Willis

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Have stayed at Diamond Suites numerous times and have always enjoyed. Rooms are nice and the staff is fabulous. Dining is 5 star with a variety of choices.
1 nacht verbleven in januari 2024

10/10 – Uitstekend

MA VICTORIA

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Accommodating staff, helpful & friendly.
1 nacht verbleven in december 2023

8/10 – Goed

Ronald

Service
21 nachten verbleven in augustus 2023
Reactie van LAI op 4 okt 2023
We appreciate your review, Mr. Ronald.We hope to serve you again on your future bookings.

4/10 – Matig

John

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Could have been cleaner. Fan in bathroom did not work. Overall not happy with our stay. Less than minimum standards.
1 nacht verbleven in augustus 2023

2/10 – Ontzettend slecht

Marie Gretchen, Toronto

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Booked with family with 2 small children. Staff was good at the front desk when we came in. However when we got out of the elevator to our room, there was a certain smell you could notice already. It was ok for us adults considering the building is old. Once we got in the room, the smell just got worse. Moldy, old wood, dusty smell combined. AC released dusty smell as well. We had to open the windows but ddnt help. Dim lighting like a dungeon. Booked for 4nights and we thought maybe we could stay for a night as we were tired from a long flight and probably the smell would go away. But to our surprise when we opened the bathroom, the smell and dust just got so much worse. The towels folded were dusty, stinky and a little wet (non negotiable!). As a person in uniform, I know my husband would be ok with some discomfort or untidiness but even him could not take it anymore. Kids and I just started coughing. This is our 12th hotel since we came in the Philippines and first time we experienced such a disgusting place. Photos were deceiving. Would have been nice, location wise, as it was walking distance to Ayala. But we did not want to ruin our last days of stay in the Phils. It was cheap. But you could also get same price with other hotels that have better condition. We checked out after over an hour in that room. Told the staff of our experience and he was kind enough to offer alternative room but we prefered to just stay where we know its clean and more comfortable.
4 nachten verbleven in augustus 2023
Reactie van LAI op 11 aug 2023
Dear Ms. Gretchen:On behalf of the entire team of Diamond Suites and Residences, I would like to thank you for taking yourtime to write your feedback at your recent experience with us. We value your feedback as it helps usimprove our service and maintain the highest standards for our guests.I would like to express my deepest apologies for the inconvenience you experienced during your stay atour hotel. Your satisfaction is our top priority, and we are truly sorry for falling short of yourexpectations.Please be assured that this matter has been brought to the immediate attention of our housekeepingstaff, and we are taking the necessary steps to rectify the situation to prevent any reoccurrence in thefuture.Once again, please accept our sincere apologies for the inconvenience caused. We genuinely appreciateyour understanding and hope that you will give us another opportunity to serve you better in the future.Should you have any further concerns and additional feedback, please do not hesitate to contact medirectly at jocelyn.go@diamondsuitescebu.comThank you for bringing this matter to our attention.Sincerely,Jocelyn S. GoOperations ManagerDiamond Suites & Residences

4/10 – Matig

Ariel

Reisde met familie
Negatief: Personeel en service
The front staff wasnt too accomodating and interested in helping us out with dining references when asked aside from referring to their own restaurant. I also asked if they have a free shuttle from hotel to airport but was told it is busy and instead recommended hiring their contact and pay $2000 for van that would take us to the airport. The bathroom floor had water leaking from somewhere. It was always soaked whenever we come back from our tours.
3 nachten verbleven in juli 2023

8/10 – Goed

ATSUO

Positief: Netheid, personeel en service
2 nachten verbleven in april 2023

8/10 – Goed

Caridad Sonia Jane

1 nacht verbleven in augustus 2022

8/10 – Goed

Lurelyn

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It’s fine
2 nachten verbleven in juli 2022

10/10 – Uitstekend

Weneline

1 nacht verbleven in juni 2022

8/10 – Goed

Clark

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
nice stay. but no cable tv during the day of stay
1 nacht verbleven in mei 2022
Reactie van Diamond Suites and Residences by Cocotel Team op 2 feb 2023
Hi Clark, we're delighted to hear that you enjoyed your stay here at Diamond Suites and Residences by Cocotel as your beach resort of choice. We do our best to uphold our amenities and our services to the highest standard to serve you better. We'd love to have you back with us again. Bring your family and friends on your next visit here in Diamond Suites and Residences. Thank you for choosing Cocotel!

4/10 – Matig

Brigido

3 nachten verbleven in maart 2020

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This place is terrible. Dirty and nothing like pictured. Dont get ripped off.
3 nachten verbleven in maart 2020
Reactie van The Management op 23 mrt 2020
Good day! May we know the full details of your concerns so that we can address it properly?

10/10 – Uitstekend

kiyoji

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
cibu
セブ市内泊は初めてでしたが、すべてが最高でした。ありがとう
2 nachten verbleven in maart 2020
Reactie van The Management op 17 mrt 2020
Dear Valued Guest! Thank you for giving us an overall rating of 10 and for sharing your experience with us. It is our pleasure to be able to deliver the best in hospitality to all our guests.  We are delighted that you find our hotel nice and we look forward to see you again on that next Cebu trip.

10/10 – Uitstekend

kiyoji

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
cibu
３月６，７，１０と３泊しました、市内に泊まるのは初めてで心配でしたがスタッフ他フロント、レストランすべて最高でした。来年もダイアモンドにしようかと思います。ありがとう！！
1 nacht verbleven in maart 2020
Reactie van The Management op 19 mrt 2020
Dear Valued Guest! Thank you for giving us an overall rating of 10 and for sharing your experience with us. It is our pleasure to be able to deliver the best in hospitality to all our guests.  We are delighted that you find our hotel nice and we look forward to see you again on that next Cebu trip next year.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Negatief: Personeel en service
2 nachten verbleven in maart 2020
Reactie van The Management op 17 mrt 2020
Dear Valued Guest! Thank you for giving us an overall rating of 6 and for sharing your experience with us. It is our pleasure to be able to deliver the best in hospitality to all our guests.  We are delighted that you find our hotel nice and we look forward to see you again on that next Cebu trip.

4/10 – Matig

Peter

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Booked because of price and Pool
Was not informed pool was under repair. One reason I booked here
4 nachten verbleven in februari 2020
Reactie van The Management op 28 feb 2020
Dear Valued Guest! Thank you for giving us an overall rating of 4 and for sharing your experience with us. We sincerely apologize for the circumstances you have encountered. Thank you too for letting us know of the aspect that needs improvement, we appreciate the feedback for it helps us get better. Hope to see you again at Diamond Suites & Residences.

10/10 – Uitstekend

KAZUNU

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
とても良かった
トイレにペーパーがなかったのは衝撃でしたが、とても良い旅になりました。最終日もチェックアウトしたにも関わらず、荷物を預かって下さり、ありがとうございました。
5 nachten verbleven in februari 2020
Reactie van The Management op 28 feb 2020
Dear Valued Guest! Thank you for giving us an overall rating of 10 and for sharing your experience with us. We sincerely apologize if there was no toilet paper at the Comfort Room. Thank you too for letting us know of the aspect that needs improvement, we appreciate the feedback for it helps us get better. It was a pleasure to be of service to you. Hope to see you again at Diamond Suites & Residences.

4/10 – Matig

Stephen, Manila

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
This probably one of the worst hotels I have stayed in for a long time and I have stayed in many hundreds. This hotel is trying to be something it is clearly not. The staff are clearly trying to operate around poor management instructions and policies, and most of their income would be generated I guess around functions. 1. Poor wifi signals throughout the building - a quick internet search shows this has been a common complaint, but clearly no one has done anything about it. 2. Hardly any water pressure through the shower 3. No hot water 4. Demand for a high security deposit on arrival, though room paid in full in advance 5. No phone in room 6. Demands to pay for any additional complimentary water - multiple times they were asking for 20 peso. 7. Room service food closes at 9:30pm, though this is not published anywhere. 8. Tired and dirty public areas, but rooms are clean 9. Staff trying their best. 10. This place is more like and should be branded, rather then ‘Diamond’ to ‘Bronze suites and residences’
2 nachten verbleven in februari 2020
Reactie van The Management op 24 feb 2020
Dear Valued Guest! Thank you for giving us an overall rating of 2 and for sharing your experience with us. We sincerely apologize for the circumstances you have encountered. Thank you too for letting us know of the aspect that needs improvement, we appreciate the feedback for it helps us get better.

8/10 – Goed

Larry

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in januari 2020
Reactie van The Management op 3 feb 2020
Dear Valued Guest! Thank you for giving us an overall rating of 8 and for sharing your experience with us. It is our pleasure to be able to deliver the best in hospitality to all our guests.  We are delighted that you find our hotel nice and we look forward to see you again on that next Cebu trip.

6/10 – Redelijk

Geverifieerde reiziger

4 nachten verbleven in januari 2020
Reactie van The Management op 3 feb 2020
Dear Valued Guest! Thank you for giving us an overall rating of 3 and for sharing your experience with us. It was a pleasure to be of service to you. Hope to see you again at Diamond Suites & Residences.

4/10 – Matig

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Netheid
2 nachten verbleven in januari 2020
Reactie van The Management op 29 jan 2020
Dear Valued Guest! Thank you for giving us an overall rating of 2 and for sharing your experience with us. We sincerely apologize for the circumstances you have encountered. We appreciate the feedback for it helps us get better. Hope to see you again at Diamond Suites & Residences.

10/10 – Uitstekend

HenryMuhlbach, Brandon, Manitoba Canada

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is the best hotel which we stayed in so far. It's smell clean and looks clean.
2 nachten verbleven in januari 2020
Reactie van The Management op 27 jan 2020
Dear Valued Guest! Thank you for giving us an overall rating of 5 and for sharing your experience with us. It is our pleasure to be able to deliver the best in hospitality to all our guests.  We are delighted that you find our hotel nice and we look forward to see you again on that next Cebu trip.

8/10 – Goed

Michael

Reisde met familie
Positief: Personeel en service, comfort kamer
If you want a good breakfast, get down early. The staff did a lot of running around but there was always something missing from the breakfast buffet. Always a smell of curry, even in the hotel room, maybe our room was above the kitchen exhaust
3 nachten verbleven in januari 2020
Reactie van The Management op 27 jan 2020
Dear Valued Guest! Thank you for giving us an overall rating of 8 and for sharing your experience with us. We sincerely apologize for the circumstances you have encountered. Thank you too for letting us know of the aspect that needs improvement, we appreciate the feedback for it helps us get better. Hope to see you again at Diamond Suites & Residences.

10/10 – Uitstekend

Popmeg, Kenai, Alaska

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is very nice and affordable, the staff is friendly and foods is excellent . I will recommend to those people who looking affordable hotel this is it. Thank you.
2 nachten verbleven in januari 2020
Reactie van THE MANAGEMENT op 22 jan 2020
Dear Valued Guest! Thank you for giving us an overall rating of 5 and for sharing your experience with us. It is our pleasure to be able to deliver the best in hospitality to all our guests.  We are delighted that you find our hotel nice and affordable. We look forward to see you again on that next Cebu trip together with your recommended friends. Thank you!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
総合的に快適でお得なホテルです。
アヤラモールに近く、スタッフの方もとてもフレンドリーな方で安心して滞在できます。またハウスキーピングの方も直接会ってはいませんが置き手紙をしてくれるなどとても印象の良い方たちなので、私は荷物を心配することもなく安心して滞在できます。次回もセブを訪れる際は滞在しようと思います。
5 nachten verbleven in januari 2020
Reactie van The Management op 27 jan 2020
Dear Valued Guest! Thank you for giving us an overall rating of 10 and for sharing your experience with us. It is our pleasure to be able to deliver the best in hospitality to all our guests.  We are delighted that you find our hotel staff nice and we look forward to see you again on that next Cebu trip.

8/10 – Goed

Patrick

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Location Great, Internet Service Poor
With a 4 night stay I was happy with this hotel's comfort level, service, breakfast and room functionality. It is also quite easy to get around and centrally located. I use mostly public transport and walk so from here many destinations are under 20 min walk or short ride. Taxi almost not needed. The biggest down side is WiFi. They are 1 block from Ayala Center, which is full of Call Centers and Fiber Connections but the hotel is unable to provide a stable connection. I could not stay here again especially if I were working. I think in 4 days I had about 3-4 hours of reliable WiFi service! Totally unacceptable in 2020!!
4 nachten verbleven in december 2019
Reactie van The Management op 6 jan 2020
Dear Valued Guest! Thank you for giving us an overall rating of 8 and for sharing your experience with us. We sincerely apologize for the circumstances you have encountered. Thank you too for letting us know of the aspect that needs improvement, we appreciate the feedback for it helps us get better. Hope to see you again at Diamond Suites & Residences.

8/10 – Goed

アヤラ, 日本

Reisde met familie
Positief: Netheid
Negatief: Personeel en service, voorzieningen
日本語がわかるスタッフが一人もいません。 ランドリーのことで、ハウスキーパーとフロントで言うことが違い、キャンセルしたのに、すでにランドリーに出されてしまい、仕上がりもいわれた時間より遅くなり、チェックアウトするにできない状況になり、、時間をむだにしました。その点以外は、モールにも近くいいホテルでした。
3 nachten verbleven in december 2019
Reactie van The Management op 27 jan 2020
Dear Valued Guest! Thank you for giving us an overall rating of 4 and for sharing your experience with us. We sincerely apologize for the circumstances you have encountered. Thank you too for letting us know of the aspect that needs improvement, we appreciate the feedback for it helps us get better. We are delighted that you find our location convenient and we look forward to see you again on that next Cebu trip.

8/10 – Goed

리

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
늦은체크인시 야간직원이 그닥친절하지않음 예약확인이다소늦음 그외직원들은 친절함 위치가편리함
2 nachten verbleven in december 2019
Reactie van The Management op 27 jan 2020
Dear Valued Guest! Thank you for giving us an overall rating of 4 and for sharing your experience with us. We sincerely apologize for the circumstances you have encountered. Thank you too for letting us know of the aspect that needs improvement, we appreciate the feedback for it helps us get better. Hope to see you again at Diamond Suites & Residences.

8/10 – Goed

S, 서울

Reisde met een groep
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
직원모두 친절하고 좋았습니다. 청소도 항상 잘해주셨고 물어보는것도 친절히 답해주셨고 건물앞에서 출입검사 일하시는 분이 제일친절하시고 기억에 남네요 다좋은데 딱한가지 침대시트가 아주조금 더러운것같았습니다 매일 갈아주셨지만 조금 간지럽고 찝찝한 기분이 들었습니다. 그거외에는 다좋았어요~
8 nachten verbleven in december 2019
Reactie van The Management op 27 jan 2020
Dear Valued Guest! Thank you for giving us an overall rating of 4 and for sharing your experience with us. It is our pleasure to be able to deliver the best in hospitality to all our guests.  We are delighted that you find our hotel staff nice and we look forward to see you again on that next Cebu trip.

2/10 – Ontzettend slecht

Hyesun

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2019
Reactie van The Management op 13 dec 2019
Dear Valued Guest! Thank you for giving us an overall rating of 2 and for sharing your experience with us. We sincerely apologize for the circumstances you have encountered. Thank you too for letting us know of the aspect that needs improvement, we appreciate the feedback for it helps us get better. Hope to see you again at Diamond Suites & Residences.

8/10 – Goed

Oliver

Positief: Netheid
Nähe Ayala
sehr central gelegen nahe Alaya, Mall, jedes mal gerne dort
2 nachten verbleven in november 2019
Reactie van The Management op 4 dec 2019
Dear Valued Guest! Thank you for giving us an overall rating of 8 and for sharing your experience with us. It is our pleasure to be able to deliver the best in hospitality to all our guests.  We are delighted that you find our locatin accessable and we look forward to see you again on that next Cebu trip.

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
喫煙所が10PMで閉まってしまう。
4 nachten verbleven in november 2019
Reactie van The Management op 25 nov 2019
Dear Valued Guest! Thank you for giving us an overall rating of 5 and for sharing your experience with us. It is our pleasure to be able to deliver the best in hospitality to all our guests.  We are delighted that you find our hotel nice and we look forward to see you again on that next Cebu trip.

8/10 – Goed

TOSHIO

Reisde met een groep
Positief: Netheid, personeel en service
ショッピングセンター徒歩圏内
アヤラショッピングセンターまで徒歩で約10分弱の場所にいちしておりタクシー移動が多いセブでは好立地といえると思います。部屋は清潔感がありました。がセキュリティボックスがありませんでした。 エレベーターも２つありますが１つは稼働せず。 喫煙者の私からは全室禁煙はちょっと辛かったです。
2 nachten verbleven in november 2019
Reactie van The Management op 22 nov 2019
Dear Valued Guest! Thank you for giving us an overall rating of 8 and for sharing your experience with us. It is our pleasure to be able to deliver the best in hospitality to all our guests. We appreciate the feedback for it helps us get better. We are delighted that you find our location convenient and a clean room. we look forward to see you again on that next Cebu trip.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Did not like the Restaurant for dinner
1 nacht verbleven in november 2019
Reactie van The Management op 11 nov 2019
Dear Valued Guest! Thank you for giving us an overall rating of 4 and for sharing your experience with us. We sincerely apologize for the circumstances you have encountered. May we know of the aspects or details that made our Restaurant not pleasurable to you? We will appreciate your feedback for it helps us get better. Hope to see you again at Diamond Suites & Residences.

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, comfort kamer
family affair
comfortable though old hotel; good thing is they accommodated my request when my family requested transfer to another room; needs renovation and repair (esp. plumbing due to odor coming out of pipes) to update it.
3 nachten verbleven in augustus 2019
Reactie van The Management op 7 okt 2019
Dear Valued Guest! Thank you for giving us an overall rating of 8, it is our pleasure to be able to deliver the best in hospitality to all our guests. and we thank you too for letting us know of the aspect that needs improvement, we appreciate the feedback for it helps us get better. We are delighted that you find our service nice and we look forward to see you again on that next Cebu trip.

10/10 – Uitstekend

Carlos

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I will recommend really good 👍😀👍
1 nacht verbleven in september 2019
Reactie van The Management op 26 sep 2019
Dear Valued Guest! Thank you for giving us an overall rating of 10 and for sharing your experience with us. It is our pleasure to be able to deliver the best in hospitality to all our guests.  We are delighted that you will recommend our Hotel and we look forward to see you again on that next Cebu trip.

8/10 – Goed

Geverifieerde reiziger

Positief: Comfort kamer
bad shower
they have a good view of the swimming pool at the rooftop. But they gave me a bedroom with a bad shower. The water pressure was very slow. The cleanliness was ok and the location is good, walking distance to the Ayala Mall.
1 nacht verbleven in augustus 2019
Reactie van The Management op 24 sep 2019
Dear Valued Guest! Thank you for choosing Diamond Suites & Residences. We are happy to hear that you found the hotel nice. and we thank you too for letting us know of the aspect that needs improvement, we appreciate the feedback for it helps us get better. We hope for another opportunity to welcome you to Diamond Suites & Residences.

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
terrible shower
I stayed here for 4 nights. The shower is terrible but I just didn't have time to change room 'coz some of family coming over. The front desk its not helpful. The location is good, walking distance to the Ayala Mall.
2 nachten verbleven in augustus 2019
Reactie van The Management op 24 sep 2019
Dear Valued Guest! Thank you for giving us an overall rating of 4 and for sharing your experience with us. We sincerely apologize for the circumstances you have encountered. Thank you too for letting us know of the aspect that needs improvement, we appreciate the feedback for it helps us get better. Hope to see you again at Diamond Suites & Residences.

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger, Reisde met familie
Positief: Netheid
It was ok but overpriced in my view. Albeit we had the two double bed rooms.
3 nachten verbleven in september 2019
Reactie van The Management op 10 sep 2019
Dear Value Guest! Thank you for choosing Diamond Suites & Residences. We are happy to hear that you found the hotel nice. and we thank you too for letting us know of the aspect that needs improvement, we appreciate the feedback for it helps us get better. We hope for another opportunity to welcome you to Diamond Suites & Residences.

6/10 – Redelijk

JAE YUN

Positief: Netheid, personeel en service en comfort kamer
퀘스트와 만다린의 대체 자원, 커플은 글쎄..
서비스 좋음 객실 내 에어컨 소리가 크긴 하나 괜찮음 화장실은 냄새가 좀 올라오나 동남아 하수처리나 수도상태 생각하면 나쁘지않으나 방향제가 하나정도 비치되어있으면 좋았을듯 옥상의 수영장은 작음. 커플이나 친구 등 성인이 노는곳은 아님 가족 셋에 아이가 7살정도라면 한두시간은 놀기 괜찮음 커플끼리 올곳은 아니고 친구끼리 와서 싼맛이 자기좋음 호캉스를 생각한다면 이곳과는 거리가 머니 주의 아얄라몰과 욜로마사지샵이 가까워 좋음 하지만 세부특성상 기상변화가 심해 액티비티가 취소되거나 답없는 교통체증 및 일정변화가 심해 일정대로 해결되지 않는 일이 100퍼생기는데 이때 호텔에서라도 있어야하나 이 호텔은 호캉스용이 아니기때문에 이런상황에서 호텔에서 할게 없게됨 세부시티는 2일정도만 머물고 보홀리조트를 예약하는것을 추천 귀찮다고 장박을 박으면 호텔방에서 할게없어 시간만 축내는꼴이 될것임
5 nachten verbleven in augustus 2019
Reactie van The Management op 13 aug 2019
Dear Valued Guest! Thank you for choosing Diamond Suites & Residences. We are happy to hear that you found the hotel nice. and we thank you too for letting us know of the aspect that needs improvement, we appreciate the feedback for it helps us get better. We hope for another opportunity to welcome you to Diamond Suites & Residences.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
had a good time during our stay.
1 nacht verbleven in augustus 2019
Reactie van The Management op 9 aug 2019
Dear Valued Guest! Thank you for giving us an overall rating of 8 and for sharing your experience with us. It is our pleasure to be able to deliver the best in hospitality to all our guests.  We are delighted that you had a good time during your stay and we look forward to see you again on that next Cebu trip.

10/10 – Uitstekend

Jenelyn

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Thank you Diamond Suites. My stay in Cebu was great. So comfortable and clean.
1 nacht verbleven in juli 2019
Reactie van The Management op 5 aug 2019
Dear Valued Guest! Thank you for giving us an overall rating of 10 and for sharing your experience with us. It is our pleasure to be able to deliver the best in hospitality to all our guests.  We are delighted that you had a great experience and we look forward to see you again on that next Cebu trip.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, comfort kamer
ㅡ
낮에 직원들은 매우 친절합니다. 하지만 야간에 근무하는 직원은 그렇지않네요 시설이 노후된건 이해하지만, 조치에 대한 서비스가 매우 불친절합니다
2 nachten verbleven in juli 2019
Reactie van The Management op 5 aug 2019
Dear Valued Guest! Thank you for giving us an overall rating of 6 and for sharing your experience with us. We sincerely apologize for the circumstances you have encountered. Thank you too for letting us know of the aspect that needs improvement, we appreciate the feedback for it helps us get better. If it's alright for you to give us the details of your stay so that we can properly address the incident. Hope to see you again at Diamond Suites & Residences.

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
丁寧でした！朝食がもうちょっと美味しかったら良かったです。
3 nachten verbleven in juli 2019
Reactie van The Management op 30 jul 2019
Dear Valued Guest! Thank you for choosing Diamond Suites & Residences. We are happy to hear that you found the hotel nice. and we thank you too for letting us know of the aspect that needs improvement, we appreciate the feedback for it helps us get better. We hope for another opportunity to welcome you to Diamond Suites & Residences.