Dear Stephen,I'm truly sorry to hear that the apartment didn't meet your expectations. Please rest assured that the apartment you were allocated was indeed the one you booked, as seen in the photos. We understand that sometimes, expectations might not align with reality, despite our best efforts to provide accurate representations. If there were any aspects of the apartment that were unsatisfactory, we would have been more than willing to address these concerns immediately. We encourage our guests to come to reception with any issues, as we are always ready to find solutions, including changing rooms if necessary, to ensure a comfortable stay. Your feedback is invaluable to us, and we would appreciate any further details you could share about your experience to help us improve. Thank you.Best regards.Reception

Chère Sonia, nous vous remercions pour ce gentil retour et nous espérons vous accueillir à nouveau lors de votre prochain séjour à Chamonix. Cordialement

Bonjour Paul,Merci d'avoir partagé votre expérience.Nous sommes ravis de lire que vous avez passé un agréable séjour à Chamonix.Belle journée et au plaisir de vous accueillir à nouveau,Cordialement,Genepy Appart'Hotel

Bonjour Caroline,Merci d'avoir partagé votre expérience.Nous sommes ravis de lire que vous avez passé un excellent séjour parmi nous à Chamonix.Belle journée,Cordialement,Genepy Appart'hotel

Good afternoon Frederik,Thank you for sharing your experience.We are happy to read that you spent a lovely stay in Chamonix.We apologize if you found that appartment has been different of the photos you saw on Expedia.We used to introduce many photos of differents categories of appartment, to show the atmosphere and the standing.Looking forward to welcoming you again,Kind regards,Genepy Appart'hotel

Good afternoon Kayla,Thanks for sharing your experience.We are very happy to read that you had a lovely stay with us.We well noted you constructive feebacks.Looking foward to welcoming you again,Kind regards,Genepy Appart'hotel

Good afternoon Yeon Mi,Thanks for sharing your experience.We are sorry to read that you didn't spend a lovely stay with us.To be honest we are very surprised, because you had exactly the appartment 2 rooms superior you booked, in the top floor, the last floor with a private balcony and the Mont Blanc.For next time, please tell us what you didn't enjoy it will help us to understand and to improve the quality of our services.Looking foward to reading from you,Kind regards,Genepy Appart'hotel

Good afternoon Anotonio,Thanks for sharing your experience.We are very happy to read that you spent a lovely stay with us.Looking foward to welcoming you again,Kind regards,Genepy Appart'hotel

Good afternoon Anfal,Thanks for sharing your experience.We are happy to read that you spent a lovely stay with us.For your information the relayer of towels, sheets...is every two days for appartments. You did'nt stay enough to observ the relayer.We well took note of your constructive feedbacks and looking foward to reading from you,Kind regards,Genepy Appart'hotel

Good morning Kathryn,Thanks for sharing you experience.We are very glad to read that you spent a great stay with us and that you especially appreciate the cleanliness and the confortability of our appart'hotel le Genepy.Looking foward to welcoming you again,Kind regards,Hameau Faucigny - Genepy Appart'hotel

Bonjour Mei,Nous sommes heureux d'apprendre que vous avez passé un bon séjour à Chamonix.Bien cordialement,