Dear Joseph, We sincerely apologize for the inconvenience you faced upon arrival, and we understand the frustration caused by our online booking system failure. We aim to provide a better experience than this. Your situation on New Year's Eve was regrettable, and we sincerely apologize for the inconvenience and stress caused. We are actively investigating the issue to prevent a recurrence. Your feedback is crucial, and we appreciate your understanding. If your plans bring you back to the area, we would be honored to have the opportunity to make amends and provide you with the positive experience you deserve.Sincerely,Hotel Management

Dear Teri, We sincerely apologize for your distressing experience while with us. It's concerning to read about the issues you encountered, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. We understand this has been a very stressful time for you, and we will do our utmost to rectify the situation. Please return for a better experience when you travel back to our area.Sincerely,Hotel Management

Dear Raheem, Thank you for staying with us and sharing your review. Please accept our apologies for the issues you experienced during your stay at our hotel. We strive to provide clean and well-equipped suites for our guests, and we apologize for the presence of pests and the lack of kitchen amenities in your room. We also apologize for the deposit policy, which came as a surprise. Please be assured that we have taken note of all the concerns you raised to address them promptly, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Makayla, We would like to apologize on behalf of our entire team for the inconvenience caused to you during your stay at our hotel. We take all feedback seriously, especially when it concerns the cleanliness of our hotel, as it is our top priority. We are also disappointed to learn that the actions of other guests affected your time with us. We will address these issues with our team to ensure it does not happen again. We are grateful for your patience, and we hope you will consider staying with us the next time your travels bring you to the area.Sincerely,Hotel Management

Dear Kiriti, Thank you for sharing your experience. We understand that you were unable to check in, and we apologize for any confusion or frustration this may have caused. Our check-in policy is in place to ensure the safety and security of all our guests, and we apologize if this was not communicated effectively. We value your patronage and hope to have the opportunity to make it up to you on your next visit.Sincerely,Hotel Management

Dear Ryan, We are sorry to learn about the issues you encountered in your suite during your stay. Please know that we take our property's cleanliness and pest control very seriously, and we do our best to prevent the insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We sincerely apologize for any inconvenience caused and hope this unfortunate situation will not deter you from staying with us again. Our priority is to ensure that our guests have a comfortable and enjoyable stay, and we will continue to work hard to maintain our high standards. We hope you will reconsider staying with us again when you return to our area.Sincerely,Hotel Management

Dear Kevin, We apologize that our front desk team fell short of providing you with the excellent service we strive for daily, and we regret that we couldn't give you a better impression from the moment you checked in. We are also sorry that you were unaware of our deposit policy and apologize for the inconvenience caused during check-in. Moreover, we apologize for your allotted suite not being up to your expectations. We strive to provide clean and comfortable suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Oduar, thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. Once again, our genuine apologies for the inconvenience you experienced due to this incident. Thank you!Sincerely,Hotel Management

Dear Norman, we are glad to see you enjoyed your visit to Executive Park. We are also happy to know our front desk staff made your stay enjoyable. However, we are disappointed to learn that there was a maintenance issue that caused inconvenience during your stay. This will be addressed, and we will use your review to ensure it does not happen again. We appreciate your patience and your feedback. We look forward to welcoming you again soon.Sincerely,Hotel Management

We offer our deepest apologies for failing to please you. At Extended Stay, guest satisfaction is our top priority. We have noted your response, and will work with our team on improvements.

Dear Valued GuestWe have reviewed your feedback and offer our deepest apologies that we failed to meet your needs. It is our goal to give our guest a great experience and we are very sorry that we failed you.

Patrick, thank you for staying with us. We regret the disappointing stay you had and that we did not meet your expectations. We are also sorry for the unpleasant service you received from our front desk staff and the inconvenience this caused. Your feedback will be used to improve our services, and we appreciate your patience. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management

Dina, thank you for taking the time to share your feedback. We are glad you liked our well-maintained property. Our amazing team of housekeepers is second to none. However, we regret any inconvenience you had while here. We hope you will choose to stay with us again so we can earn a higher rating. Sincerely, Hotel Management

Elisa, thank you for sharing your feedback. We apologize for the cleanliness and noise issue you experienced in your room. We regret the inconvenience it caused. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management

Thank you for posting a review of your stay. We are sorry for the delay you experienced during check-in and apologize for the unpleasant experience you had with your guest room. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. Thank you for your constructive comments as we strive daily to improve our guest services. Please come back and see us again. Sincerely, Hotel Management

Robin, thank you for evaluating your recent stay with us. We regret not meeting your expectations and are sorry for the inconvenience maintenance issues caused. We apologize for this and, rest assured; we will share your comments with our engineering team and make sure we prevent such reoccurrences. We hope you will consider this as an isolated incident and allow us the opportunity to welcome you back. Sincerely, Hotel Management

Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you.   Sincerely, Hotel Management

Maria, thank you for your review. Although you liked our courteous front desk staff, we are sorry for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. Also, our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management

Markus, thank you for the candid review. We regret not meeting your expectations with our accommodations. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope to have another occasion to meet and even exceed your expectations. Thank you once more for your review. Sincerely, Hotel Management

Thank you for reviewing your visit. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management

Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you.   Sincerely, Hotel Management

Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management

Harron, thank you for your review. We are sorry for the issues you encountered and regret the inconvenience caused. Please know, we have a full-size refrigerator that includes ice trays for your convenience. Therefore we do not have ice machines on our property. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management

Reginald, thank you for spending some time to share your concerns. We are truly sorry to know we were unable to accommodate you this time due to the reservation issue caused by the third-party website. We hope you will allow us to host you in the future. Sincerely, Hotel Management

Dionne, thank you for reviewing your stay with us. We regret we were not able to meet your expectations and apologize for the unpleasant experience you had with your room. Please know, our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management

Daniel, thank you for taking the time to post a review. We are sorry for the concerns that kept your stay from being perfect and apologize for the cleanliness issues you encountered. We are glad you were pleased with our housekeeping team and make sure we are more diligent going forward. We hope to have the chance to welcome you back and provide you with a better experience. Sincerely, Hotel Management

Joni, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management

Thank you for being our guest and for taking the time to post a review. We are glad you were pleased with our courteous associates along with our well-kept hotel. Thank you again for your loyalty, and we look forward to welcoming you back soon at Extended Stay America. Sincerely, Hotel Management