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Beoordelingen van Holiday Inn Express & Suites Charlotte-Concord-I-85, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Charlotte-Concord-I-85, an IHG Hotel
7772 Gateway Lane NW, Concord, NC

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 434 van 753 beoordelingen" "
Gastenscore: 8 - Goed. 211 van 753 beoordelingen" "
Gastenscore: 6 - Redelijk. 60 van 753 beoordelingen" "
Gastenscore: 4 - Matig. 29 van 753 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 19 van 753 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

8,8/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Christophe

2 nachten verbleven in juni 2023
Reactie van Christophe op 21 jul 2023
ChristopheWe thank you for your feedback, we use guest feedback to get an understanding on how we are doing. I apologize that we did not meet your expectations. I hope that you will give us another chance to wow you in the future.

10/10 – Uitstekend

GF

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room has updated and modern furnishings. Good selection of items for breakfast but not the best I've seen. Very convenient location.
1 nacht verbleven in mei 2024

8/10 – Goed

Jeremy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Check the tags
4 nachten verbleven in april 2024
Reactie van jer op 1 mei 2024
JeremyThank you for choosing our hotel for your recent stay. We are pleased that you were able to score us a 4/5. WE look forward to seeing you again in the near future so that you can score us a 5/5.

10/10 – Uitstekend

Monica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice stay
1 nacht verbleven in april 2024
Reactie van Monica op 21 apr 2024
MonicaThank you for choosing us for your stay in the area. Thank you for the score of 5 out of 5. We hope to see you again soon.

8/10 – Goed

Teaka

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
Wish they had a peloton in gym. Also wish that when in the room it wasn’t so obvious to hear all the traffic in hall
3 nachten verbleven in maart 2024
Reactie van teaka op 16 mrt 2024
Thank you for choosing our hotel for your recent stay in the Concord area. We thank you for your feedback and hope to host you again in the near future.

10/10 – Uitstekend

Larry

Reisde met familie
Positief: Netheid, voorzieningen
Always friendly
3 nachten verbleven in maart 2024
Reactie van Larry op 16 mrt 2024
Thank you for your feedback on your recent stay with us. We hop to see you again soon.

10/10 – Uitstekend

Julia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van julia op 20 feb 2024
Julia.Thank you for choosing our hotel for your stay in the Charlotte-Concord area. I am pleased that you enjoyed your stay. We are looking forward to seeing you again soon.

2/10 – Ontzettend slecht

Jeremiah

2 nachten verbleven in februari 2024
Reactie van Jeremiah op 25 mrt 2024
Jeremiah Thank you for choosing our hotel for your stay in Concord. I apologize for the inconvenience you may have incurred during your stay. I hope that you give us another chance to serve you .

2/10 – Ontzettend slecht

Josh

6 nachten verbleven in januari 2024
Reactie van josh op 5 feb 2024
JoshThank you for choosing our hotel for your stay in the Charlotte-Concord area. I apologize that you were not able to give us a 5 out of 5 rating. I would like to speak with you about your stay. If you do not mind, please call the hotel to discuss further.

10/10 – Uitstekend

Octavio

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great service and clean rooms, professional and friendly staff and one plus: Victoria is bilingual Spanish and English. Thank you! Gracias!
1 nacht verbleven in februari 2024
Reactie van oct op 5 feb 2024
OctavioThank you for choosing our location for your stay. We are happy that your stay was a 5 out of 5. We are looking forward to seeing you again soon.

10/10 – Uitstekend

Erlyta

Positief: Netheid
1 nacht verbleven in januari 2024
Reactie van erlyta op 1 feb 2024
ErlytaThank you for choosing our hotel for your stay in the Charlotte-Concord are. We are pleased that you were able to score us a 5 out of 5. We are hoping to host you again in the near future.

6/10 – Redelijk

Rodolfo

Reisde met familie
Negatief: Personeel en service
Disappointed
Little disappointed because it was a Holiday Inn Express. The receptionist was more concerned about her phone that helping the customer or greeting.
3 nachten verbleven in januari 2024
Reactie van Rodolfo op 21 jan 2024
I thank you for booking your reservation with us in Concord NC. I apologize that your interaction with the front desk associate was not what you expected. I will pass this information along to that department. Again, I apologize and hope that you will give us another chance to wow you in the near future.

8/10 – Goed

Keith

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Keith op 1 feb 2024
KeithThank you for choosing our hotel for your stay in the Charlotte-Concord area. We thank you for your score of 4 out of 5. I hope to host you again soon so that you can score us a 5 out of 5

10/10 – Uitstekend

Scott

Reisde met familie
2 nachten verbleven in januari 2024
Reactie van sc op 15 jan 2024
ScottThank you for choosing our hotel for your stay in Concord, NC. WE appreciate your business and hope to see you again soon.

10/10 – Uitstekend

Attelia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was close to many shops and places to eat. The hotel was great and the staff were so friendly and helpful.
1 nacht verbleven in december 2023
Reactie van att op 30 dec 2023
AtteliaThank you for choosing our hotel for your Concord visit. We are pleased that you enjoyed your stay and were able to give us a 5 out of 5 score. we hope to see you again in the near future.

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 Night
Nice Stay! Walking distance to restaurants which is nice after driving all day.
1 nacht verbleven in december 2023
Reactie van jhn op 26 dec 2023
JohnThank you for choosing our hotel for your stay. We are pleased that your stay was a 10 out of 10. We are looking forward to seeing you again in the near future.

10/10 – Uitstekend

lucas

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was extremely clean and the free breakfast was the best ive had at any hotel in a long time. The staff was also patient , along with the beds extremely comfortable.
1 nacht verbleven in december 2023
Reactie van lu op 21 dec 2023
LucasThank you for choosing our hotel in the Concord area. We take pride in our hotel and a very happy that your stay was a 5 out of 5. Hoping to host you again in the very near future.

8/10 – Goed

Thomas

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff
1 nacht verbleven in december 2023
Reactie van th op 20 dec 2023
ThomasThank you for taking the time to tell us about your experience at Holiday Inn Express CHARLOTTE-CONCORD-I-85.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 – Uitstekend

Larry

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly
1 nacht verbleven in december 2023
Reactie van larry op 12 dec 2023
LarryThank you for choosing our hotel for your stay in the Charlotte/Concord area. We are pleased that your stay was a 5 out of 5. We are looking forward to hosting you again in the near future.

10/10 – Uitstekend

Shelia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had no complaints! This was a awesome hotel.
1 nacht verbleven in december 2023
Reactie van shelia op 12 dec 2023
SheliaWe are very pleased that your stay was a 5 out of 5. We hope to host you again in the near future.

10/10 – Uitstekend

Shelia

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van shel op 5 dec 2023
SheliaThank you for letting us host you while in the Concord, NC area. We are pleased that your stay was a 5 out of 8. We hope to host you again in the near future.

10/10 – Uitstekend

Thomas

1 nacht verbleven in november 2023
Reactie van th op 20 dec 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express CHARLOTTE-CONCORD-I-85.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 – Goed

donna

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like the location and easy access to eating and shopping establishments. I like the soap and shampoo dispensers in the shower. My room way clean and comfortable.
3 nachten verbleven in november 2023
Reactie van don op 5 dec 2023
Thank you for choosing out hotel for your recent stay on the Concord are. We hope to host you again in the very near future when you are in the Concord area.

6/10 – Redelijk

Effrem

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Location was good, property needs upgraded and bathtub leaked when showering water was all over the floor. Need better shower curtains and liners
2 nachten verbleven in november 2023
Reactie van Eff op 5 dec 2023
Thank you for letting us know how your hotel experience was with us. I apologize that you had these issues. These are out of the ordinary and can only that you will give us a chance to wow you on your next visit to the area.

10/10 – Uitstekend

Carol

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
large room was very special~!
1 nacht verbleven in november 2023
Reactie van ca op 14 nov 2023
thank you for choosing our hotel for your recent stay in the Concord NC area. We look forward to hosting you again in the near future.

4/10 – Matig

Valerie

Positief: Netheid
Shower water got on the floor, breakfast was horrible and didn't have any breakfast the next day, and expensive cost with little amenities.
2 nachten verbleven in november 2023
Reactie van Varerie op 6 nov 2023
ValerieI apologize that your stay was not a 10 out of 10. I understand you frustration with the shower water getting on the floor (shower curtain issue). Your breakfast was horrible. We try our best to make sure everything is great guest stays. We usually have at least 15 items, hot/cold, out for breakfast.

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice place to stay
Checked in late. Very friendly staff.
1 nacht verbleven in oktober 2023
Reactie van ro op 31 okt 2023
RobertThank you for choosing our hotel for your stay in the Charlotte-Concord area. We appreciate that you were able to give us a 10 out of 10. We look forward to hsting you in the near future.

10/10 – Uitstekend

Russell

Zakenreiziger
Positief: Netheid, personeel en service
Nice property, clean and safe. Slightly dated but wouldn’t hesitate to stay here again.
1 nacht verbleven in oktober 2023
Reactie van russell op 31 okt 2023
RussellThank you for giving us a 5 out of 5 for your recent stay. We are glad to get feedback like yours. We are looking forward to hosting you again in the near future.

6/10 – Redelijk

Tanner

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van tanner op 24 okt 2023
TannerThank you for choosing our hotel for your stay in the Concord, NC area. I apologize that you were not able to give us a 5/5. WE are looking forward to hosting you again in the near future. We want to make sure your nest stay is a 5/5.

10/10 – Uitstekend

Ron

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van ron op 11 okt 2023
ronThank you for choosing our hotel for your stay in the Concord area. We Are pleased that you were able to give us a 10 out of 10 rating. WE are looking forward to hosting you again in the near future

10/10 – Uitstekend

Taylor

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff is very friendly and willing to assist with all your stay needs. Celebrated my birthday in town with a concert and the conveniency of this property’s location was amazing!
2 nachten verbleven in september 2023
Reactie van Taylor op 11 okt 2023
TaylorThank you for giving us a 5 out of a 5 rating. We hope you give us another chance to wow you again.

10/10 – Uitstekend

Lillian k

1 nacht verbleven in oktober 2023
Reactie van lillian op 24 okt 2023
LillianThank you for choosing our hotel for your stay in the Concord, NC area. We are so pleased that you enjoyed your stay and was able to score us a 5/5. Looking forward to hosting you again in the near future.

10/10 – Uitstekend

Georgia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I enjoyed my stay will come back again
1 nacht verbleven in september 2023
Reactie van georgia op 3 okt 2023
GeorgiaThank you for choosing our location for your stay in the Concord NC area. We are so please that your stay was a 5 out of 5. We hope to host you again in the near future.

4/10 – Matig

Kiara

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel has a dirty smell. Was first given a room in the first floor that smelled and had bugs in the bathroom. Was moved to another room in the second floor that was much better but could still use a deep clean. Overall,would not stay here again
1 nacht verbleven in september 2023
Reactie van l;jk'fsd op 29 sep 2023
KiaraThank you for bringing this to my attention. I will check with our housekeeping department to ensure that this does not again. I hope that you give us a chance to give us a 5 out of 5 score.

6/10 – Redelijk

Ronna

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient to shopping, race track and PNC Pavilion.
1 nacht verbleven in september 2023
Reactie van r op 27 sep 2023
Ronna,Thank you for choosing our hotel for your stay in the Concord area. We use feedback as a learning tool. Hoping to host you again in the near future

8/10 – Goed

Lisa

Zakenreiziger
Positief: Personeel en service, comfort kamer
The lobby was a bit dated. There was a lack of attention to detail in the bathroom. Faucet was very loose and under sink ares had water stains on the wall. Poor quality tile work in the bathroom. The ice maker on the 2nd floor was out of order for my 2 night stay. Breakfast was nicely displayed and with good choices. However the juice machine was not working and they said it was down for a while. This left only coffee and milk to drink. No water available but was told I could go to the fitness room for some. It would have been good to have a few juices in bottles for guest.
2 nachten verbleven in september 2023
Reactie van lisa op 22 sep 2023
Lisa,I apologize that your stay was not up to standards. We are having a few issues with venders at this time. Our hotel did get a full renovation in 2019. WE hope that you will give us a chance to wow you on your next visit to the area.

10/10 – Uitstekend

Cassandra

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bocce room & comfortable bed.
1 nacht verbleven in september 2023
Reactie van cas op 31 okt 2023
CassandraThanks you for choosing our hotel for your recent stay in the Concord area. We use this information to help us in our everyday functions. Hope to host you again in the near future.

8/10 – Goed

Stacy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place to stay. We would stay here again if we were in town.
2 nachten verbleven in september 2023
Reactie van asd op 28 sep 2023
StaceyThank you for choosing us for your stay in the Concord are. We are looking forward to your next visit.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van a op 13 sep 2023
AnonymousThank your for letting us host you during your visit to Concord. We hope to host you again in the near future. T

10/10 – Uitstekend

Patricia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect Concert Overnight
Lovely hotel, gracious staff and good Dove care products available in room. Everything was clean and the bed was so comfortable, pillows included. The gym was a well equipped bonus, and the included breakfast was nice with an extremely clean dining area.
1 nacht verbleven in september 2023
Reactie van pat op 8 sep 2023
PatriciaThank you for choosing our hotel for your stay in Concord. We are happy that you were able to give us a 10 out of 10. We hope that we can wow you again in the near future.

10/10 – Uitstekend

Jose

1 nacht verbleven in augustus 2023
Reactie van df op 28 sep 2023
JoseWe are happy that you were able to give us a 5 out of 5 score for your visit to the Concord area. Looking forward to you next stay.

10/10 – Uitstekend

Ronwyn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were amazing! Very professional! My family and I love it!
1 nacht verbleven in augustus 2023
Reactie van ron op 23 aug 2023
Ronwyn,Thank you for choosing our hotel for your stay in the Concord area. We are pleased that your stay was a 5 out of 5. Hope to host you again in the near future.

8/10 – Goed

Terry

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in augustus 2023
Reactie van t op 13 sep 2023
Terry,Thank you for letting us host you on your visit to the area. It would be our pleasure to host you again when you stay in the area again.

10/10 – Uitstekend

Lindy

1 nacht verbleven in augustus 2023
Reactie van l op 13 sep 2023
Lindy,Thank you for choosing our location for your stay in the Concord area. We hope to host you again in the near future,

10/10 – Uitstekend

Rosalind

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Check in was quick and the staff wwas friendly The entire facility was very clean exceptionally
2 nachten verbleven in augustus 2023
Reactie van Ros op 20 aug 2023
RosalindThank you for choosing our hotel for your recent stay in the Concord area. We are please that your stay was a 5 out of 5. We hope to see you again in the near future. Safe travels

10/10 – Uitstekend

Lisa J.

1 nacht verbleven in augustus 2023
Reactie van Lisa op 13 sep 2023
LisaThank you for letting us host you on your visit to Concord. We area hoping to host you again in the near future.

2/10 – Ontzettend slecht

Jason

Zakenreiziger
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van jason op 20 aug 2023
JasonWe are pleased that you chose our hotel for your stay. I apologize that you stay was not a 10 out of 0. If you dont mind sending me the reason that you were only able to give us a 2. Thank you and we hope that you give us another chance to wow you.

6/10 – Redelijk

Wendell

Positief: Personeel en service
Negatief: Netheid
Getaway
Room needs some upgrades. The blinds were out of the track. The shower head was loose. The toilet hadn't been cleaned and the room had a damp smell.
1 nacht verbleven in augustus 2023
Reactie van wen op 15 aug 2023
WendellThank you for choosing our hotel for your stay in the Concord area. I apologize that you had issues with the blackout shades and the bathroom. We have had our maintenance man fix these. WE hope to host you again on your next visit to the area.

10/10 – Uitstekend

Cathleen, Fredericksburg

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very cool location. I felt very safe, and loved being able to walk to grab something to eat after a long day of driving.
1 nacht verbleven in augustus 2023
Reactie van Cath op 20 aug 2023
CathleenI thank you for choosing our hotel for your stay in the Concord area. 5 out 5 is great. We hope to be able to host you again in the near future. Safe travels

10/10 – Uitstekend

Regina

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Re op 20 aug 2023
ReginaThank you for choosing our hotel for your recent stay in the Concord area. We are pleased that you were able to give us a 10 out of 10. We hope to host you again in the near future. Safe travels