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Beoordelingen van Home2 Suites by Hilton Charlotte University Research Park

3 out of 5
Home2 Suites by Hilton Charlotte University Research Park
625 Mc Cullough Drive, Charlotte, NC

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 426 van 710 beoordelingen" "
Gastenscore: 8 - Goed. 167 van 710 beoordelingen" "
Gastenscore: 6 - Redelijk. 52 van 710 beoordelingen" "
Gastenscore: 4 - Matig. 32 van 710 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 33 van 710 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

8,2/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Ann Marie

Reisde met familie
Positief: Netheid, personeel en service
Friendly and knowledgeable staff. HVAC worked but very loud and temp was inconsistent.
4 nachten verbleven in april 2024
Reactie van Cammie Sifford front desk supervisor op 2 mei 2024
Thank you for your stay

10/10 – Uitstekend

Marie france

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A lot space in the room, It's clean and I like the location
1 nacht verbleven in april 2024
Reactie van Cammie Sifford front desk supervisor op 26 apr 2024
Thank you for your stay!!

10/10 – Uitstekend

Clara

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The only thing that was a bit disappointing was the breakfast selection, and only because I have dietary issues. For others, it was great.
1 nacht verbleven in april 2024
Reactie van Cammie Sifford front desk supervisor op 23 apr 2024
Thank you for your stay!!

10/10 – Uitstekend

Tarisha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Cammie Sifford front desk supervisor op 15 apr 2024
Thank you for your stay!!

8/10 – Goed

Chavon

Positief: Personeel en service
2 nachten verbleven in april 2024
Reactie van cammie sifford front desk supervisor op 11 apr 2024
Thank you for your stay!!

2/10 – Ontzettend slecht

yejin

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
terrible place
2 nachten verbleven in maart 2024
Reactie van cammie sifford front desk supervisor op 5 apr 2024
I do apologize for the inconvenience you received at our hotel. We make it our business that all guests enjoy their stay. We do appreciate your feedback and if you are ever in the area again, please give us another chance. Thank you and enjoy your day.

4/10 – Matig

Sharon

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The air conditioning unit was so loud it was impossible to sleep well. It sounded like a vehicle was idling next to the bed. Also, the window shade was broken and would not go up or down. The bathroom was clean, but old and dated and could use an update.
1 nacht verbleven in april 2024
Reactie van Cammie Sifford front desk supervisor op 4 apr 2024
I do apologize for the inconvenience you experienced at our hotel. We make our business that all our guest our guest their stay. If you are ever in the area again, please give us another chance. Thank you and enjoy your day.

2/10 – Ontzettend slecht

yejin

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I stayed there for 4 days and the towels were never changed. It doesn't make sense that there is no service compared to the price.
2 nachten verbleven in maart 2024
Reactie van Cammie Sifford front desk supervisor op 4 apr 2024
I do apologize for the inconvenience you experience at our hotel. We make it our business that all guests enjoy their stay. If you are ever in the area again, please give us another chance. thank you for your business.

10/10 – Uitstekend

Heather

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I totally enjoyed everything about my stay. The only thing is breakfast should last longer than 9:30.
1 nacht verbleven in februari 2024
Reactie van Cammie Sifford front desk supervisor op 24 feb 2024
Thank you for your stay!

10/10 – Uitstekend

Daniel

Zakenreiziger, Reisde met familie
Positief: Voorzieningen
Polite front desk, clean rooms, ease of access to the highway.
Reactie van Cammie Sifford front desk supervisor op 19 feb 2024
Thank you for your stay!

2/10 – Ontzettend slecht

ustacia D.

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
After a certain time the outside door locks, even with someone at the desk they would sit there and watch you stand outside in the cold. Another guest had to open the door for me. Their facility indoor pool is out of services and this wasn’t noted on their website at the time of purchase. Days later after my stay I also saw an increase in charge for the rooms different from the charge locked in with Expedia. & the breakfast was nasty. Not worth the amount of money I paid.
2 nachten verbleven in december 2023
Reactie van Cammie Sifford front desk supervisor op 12 jan 2024
I do apologize for your inconvenience. We lock our doors for security of our guest and employees. Also, I have noted on all websites that our pool is closed. If you have any concerns, please feel free to contact the hotel. Thank you for your stay!!

6/10 – Redelijk

Kimberly

5 nachten verbleven in december 2023
Reactie van Cammie Sifford front desk supervisor op 5 jan 2024
Thank you for your stay!

6/10 – Redelijk

Nakia

4 nachten verbleven in december 2023
Reactie van Cammie Sifford front desk supervisor op 5 jan 2024
Thank you for your stay

8/10 – Goed

michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van Cammie Sifford front desk supervisor op 5 feb 2024
Thank you for your stay

8/10 – Goed

Colleen

2 nachten verbleven in december 2023
Reactie van Cammie Sifford front desk supervisor op 24 dec 2023
Thank you for your stay

10/10 – Uitstekend

Daniel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very nice hotel. Internet connection a bit cumbersome but otherwise very nice, great value and very convenient. Will be back!
3 nachten verbleven in december 2023
Reactie van Cammie Sifford front desk supervisor op 24 dec 2023
Thank you for your stay!!

4/10 – Matig

Noah

Zakenreiziger
Positief: Personeel en service, comfort kamer
Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Cammie Sifford front desk supervisor op 24 dec 2023
Thank you for your stay!

4/10 – Matig

Heather

3 nachten verbleven in december 2023
Reactie van Cammie Sifford front desk supervisor op 24 dec 2023
Thank you for your stay!

4/10 – Matig

Robert C

Reisde met huisdieren, Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen
The noise level during our stay sucked. Party down the hall, party up above us well into the night. Our room had torn pillow cases on, no condioner, no tissues, and no hand or face soap. Good thing we pack those ourselves. Toliet seat was broke, Lamp shades where dirty and broken or missing bulbs all together.
1 nacht verbleven in november 2023
Reactie van Cammie Sifford front desk supervisor op 24 dec 2023
I do apologize for your inconvenience. We make it our business that guest enjoy their stay. I have spoken with our maintenance team and housekeeping. We are in the process of uplifting our hotel. If in the area in the near future, please give us another chance.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Comfort kamer
It was a decent place to stay, but unfortunately, they had a power outage while we were there, and our stay wasn’t as comfortable as it could be.
1 nacht verbleven in november 2023
Reactie van Cammie Sifford front desk supervisor op 26 nov 2023
I do apologize for your inconvenience. Thank you for your stay.

10/10 – Uitstekend

Lashawn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good customer service and the room was spacious, clean and comfortable
2 nachten verbleven in november 2023
Reactie van Cammie Sifford front desk supervisor op 18 nov 2023
Thank you for your stay

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in november 2023
Reactie van cammie sifford front desk supervisor op 11 nov 2023
Thank you for your stay!

4/10 – Matig

Greta

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Disappointed
Cleanliness needs much improvement. Our room smells of smoke on a 100% smoke free floor. Stains on the carpets. Walls needs clean. Beds are hard the air conditioner is loud. Would not stay her again.
1 nacht verbleven in november 2023
Reactie van cammie sifford front desk supervisor op 11 nov 2023
We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us in the future.

10/10 – Uitstekend

Treva

2 nachten verbleven in oktober 2023
Reactie van Cammie Sifford front desk supervisor op 26 nov 2023
Thank you for your stay

6/10 – Redelijk

Ashley

Reisde met familie
Positief: Personeel en service
Hotel was fine. Blackout blind was broken and wouldn’t go all the way down. There was mildew in the shower and the toilet handle was cracked but still functioned. A/C was loud. Could use thicker comforters on the bed. We could hear the people above us so the rooms are not very soundproof. Breakfast was average. The staff was very friendly and it was close to UNCC which is why we booked it. We usually stay at the Marriott, but it was full so this wasn’t really comparable.
2 nachten verbleven in oktober 2023
Reactie van cammie sifford front desk supervisor op 11 nov 2023
We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us in the future.

6/10 – Redelijk

Jennifer

Positief: Personeel en service
1 nacht verbleven in september 2023
Reactie van cammie sifford front desk supervisor op 11 nov 2023
Thank you for your stay!

4/10 – Matig

ANGELA

Reisde met familie
Positief: Voorzieningen
Property is great. Service is great. But Expedia CANCELLED our reservation so we paid double for a room!
1 nacht verbleven in september 2023
Reactie van cammie sifford front desk supervisor op 11 nov 2023
We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us in the future.

10/10 – Uitstekend

Weeble

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2023

10/10 – Uitstekend

Tricia

1 nacht verbleven in augustus 2023
Reactie van cammie sifford front desk supervisor op 11 nov 2023
Thank you for your stay

8/10 – Goed

Veda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean and friendly staff
1 nacht verbleven in augustus 2023

6/10 – Redelijk

Taleb

Positief: Netheid
The Internet was not operating good Same I got room was very close to the elevator, this was not what I requested at checking in
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Ronald

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
8 nachten verbleven in juli 2023

4/10 – Matig

Helen

Reisde met familie
Positief: Netheid, comfort kamer
Okay experience
My wife and I came for a one night stay. We weren’t able to check in early but it took 30 mins after check in time for us to get checked in. We have 2 toddlers who were getting very tired because it was their nap time. Room was clean. There is no conditioner provided only shampoo and showel gel. My key card did not work when I was outside by the pool area. Luckily, my wife was inside the indoor pool to let me back in. Breakfast was good. Easy check out.
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Brian

1 nacht verbleven in juni 2023

10/10 – Uitstekend

ANGELA

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2023

6/10 – Redelijk

Cammie

Reisde met familie
Positief: Personeel en service
Negatief: Netheid
1 nacht verbleven in juli 2023

2/10 – Ontzettend slecht

Thomas

Negatief: Comfort kamer
Disappointed
We did not stay, AC was sol loud we asked for a different room. None was available so we switched to a different hotel. Door lock strikeplate was missing even though the door locked.
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Albany

1 nacht verbleven in juli 2023

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Thank you Bridget
Bridget was an amazing host and made sure my stay was comfortable. she works extra hard making sure breakfast is ready and available for all guests.
5 nachten verbleven in juli 2023

10/10 – Uitstekend

Patricia

1 nacht verbleven in juli 2023

10/10 – Uitstekend

fernando

Reisde met familie
Staff was welcoming and very professional. The room was clean and comfortable.
1 nacht verbleven in juni 2023

10/10 – Uitstekend

Francesca

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2023

10/10 – Uitstekend

Tricia

Reisde met familie
Positief: Netheid
Very friendly employees.
1 nacht verbleven in juni 2023

2/10 – Ontzettend slecht

Lukas

1 nacht verbleven in juni 2023

10/10 – Uitstekend

Darrin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved everything however I went down to get coffee in the evening and it was out.
1 nacht verbleven in mei 2023

6/10 – Redelijk

Renae

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2023

6/10 – Redelijk

Sherri

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
The place reeked of dog odor and air freshener trying to cover the nastiness! Cars were broken into the last night we were there (not ours fortunately) and the staff was very nonchalant about it. The blinds in our room were broken; the air conditioning unit was ridiculously loud...and this was in the second room we were placed in. The first room was filthy and smelled like someone had been smoking in it and they tried to cover up the odor AGAIN with more air freshener. VERY disappointed with this stay! As Hilton Diamond members this was a huge disappointment.
3 nachten verbleven in mei 2023

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in mei 2023

2/10 – Ontzettend slecht

louis

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Not worth the money !! Hilton are usually a lot better than this one..we were .given a handicap room with inadequate bathroom and told it could not be be changed.. Air conditioner in the bedroom made loud whistle noise all night..we had to turn it off and spend the night in a hot room ..we called down again and we were told nothing could be done..a room change was never offered..both treadmills in fitness rooms had error messages..out of coffee cup holders at breakfast..very disappointing 😩
1 nacht verbleven in mei 2023
Reactie van cammie sifford front desk supervisor op 29 mei 2023
I do apologize for your inconvenience and thank you for your feedback . It is our goal to provide guest with a quality experience.

10/10 – Uitstekend

Judy

Reisde met huisdieren
Positief: Netheid, personeel en service
We arrived with our dog and the staff were friendly and accommodating. The room was perfect for us and pups one night stay had a frig and little kitchen with microwave as described.
1 nacht verbleven in mei 2023
Reactie van cammie sifford front desk supervisor op 29 mei 2023
Thank you for your stay