Lobby

Beoordelingen van Sonesta Select Charlotte University Research Park

3 out of 5
Sonesta Select Charlotte University Research Park
333 W Wt Harris Blvd, Charlotte, NC

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 495 van 1010 beoordelingen" "
Gastenscore: 8 - Goed. 293 van 1010 beoordelingen" "
Gastenscore: 6 - Redelijk. 98 van 1010 beoordelingen" "
Gastenscore: 4 - Matig. 61 van 1010 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 63 van 1010 beoordelingen" "

8,6/10

Netheid

8,6/10

Personeel en service

7,8/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Bruno

Positief: Netheid
Negatief: Personeel en service
Poor service
Hotel on its own is ok, service however is poor. No breakfast available, late checkout not available... their main response to any question is "no"
2 nachten verbleven in december 2023
Reactie van Customer Service op 6 dec 2023
Bruno, it's regrettable to hear your experience didn't meet your expectations. We understand the importance of effective service and having options available to our guests. Despite these concerns, it's our hope that the rest of your stay was satisfactory. It would be our pleasure to show you how we've improved should you choose to return.

8/10 – Goed

Ineke, Arnhem

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Goed hotel voor business stay.
Goede voorzieningen zoals ontbijt, WiFi. Ligging van het hotel is prima. We hebben hier een fijne 3 dagen doorgebracht.

8/10 – Goed

Shanise

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Kelvin at the front desk was so friendly and courteous. My stay was overall good.
1 nacht verbleven in april 2024
Reactie van Customer Service op 2 mei 2024
Shanise, thank you for sharing your experience at Sonesta Select Charlotte University Research Park. We're delighted that Kelvin's friendliness and courteous attitude positively contributed to your stay. We look forward to having the pleasure of welcoming you back in the future.

6/10 – Redelijk

William

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid
Underwhelming experience. Room seemed dated and not very inviting, there was a sticky spot on the carpet in the room, and there was no breakfast option available. There are better options for a place to stay.
1 nacht verbleven in april 2024
Reactie van Customer Service op 2 mei 2024
William, it's regrettable to hear that your experience didn't quite meet your expectations. Your feedback on the condition of our room and the area of concern on the carpet has been noted. It's unfortunate to hear about your disappointment with our breakfast offerings. As we continually aim to improve our guest experiences, your comments will help us in refining our services. We hope for the opportunity to serve you better in the future.

8/10 – Goed

Patricia

Positief: Netheid, personeel en service
I don't like how they charge for breakfast items and other items they offer; stayed twice second non smoking room smelt like smoke.
3 nachten verbleven in april 2024
Reactie van Customer Service op 1 mei 2024
Patricia, it's commendable to know you chose Sonesta Select Charlotte University Research Park for your stay twice. However, we regret that some aspects of your visit didn't meet expectations. We understand you had concerns regarding certain room amenities and the scent within your non-smoking accommodation. Rest assured, our team members are already working to improve these elements. We greatly value your patronage and look forward to offering a superior experience during your next stay.

10/10 – Uitstekend

Michael

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice rooms and easy to deal with
1 nacht verbleven in april 2024
Reactie van Customer Service op 1 mei 2024
Michael, thank you for choosing Sonesta Select Charlotte University Research Park. We're thrilled to know you appreciated our inviting rooms and found our process straightforward. We look forward to your next stay with us.

4/10 – Matig

Stephanie

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Dirty loud, gross
1 nacht verbleven in april 2024
Reactie van Customer Service op 29 apr 2024
Stephanie, we regret to hear that your experience didn't match your expectations. It's unfortunate you found aspects of the establishment to be less than satisfactory. Rest assured, we always strive for cleanliness and tranquility for our guests. Your feedback is valuable for adjustments and improvements. We hope you will consider giving us another opportunity to provide a more enjoyable stay in the future.

6/10 – Redelijk

Daniel

Zakenreiziger
Remote control didn’t work
2 nachten verbleven in april 2024
Reactie van Customer Service op 25 apr 2024
Daniel, it's regrettable to learn about the issue you encountered with the television remote. Your comfort and satisfaction remain our prime priority. Rest assured, we've noted your feedback and will ensure thorough checks to prevent such inconveniences in the future. We hope for another opportunity to deliver a more seamless experience on your next trip.

10/10 – Uitstekend

Rashawna

Zakenreiziger
Positief: Netheid, personeel en service
The restaurant in the Hotel is under construction. Was a little disappointed about not being able to get hot breakfast. Other than that, the hotel was great.
5 nachten verbleven in april 2024
Reactie van DS AGM op 25 apr 2024
Hi Rashawna, Thank you for staying with us at the Sonesta Select Charlotte University Research Park. We value your comments and do understand your disappointment with our hotel restaurant being closed. We do have several grab -n -go breakfast items for purchase at the front desk at this time while the Commons is not open. We hope that you will come back and see us and look forward to seeing you again soon.

10/10 – Uitstekend

Jorge

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Customer Service op 23 apr 2024
Jorge, it's wonderful to hear that your experience at Sonesta Select Charlotte University Research Park was satisfactory. We highly value your feedback and look forward to welcoming you back in the nearest future!

10/10 – Uitstekend

Jennifer, FORT WAYNE

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice friendly staff. Clean room
1 nacht verbleven in april 2024
Reactie van Customer Service op 22 apr 2024
Jennifer, it's wonderful to hear you had a positive experience at Sonesta Select Charlotte University Research Park. We cherish your feedback about our clean rooms and the friendliness of our team members. We can't wait to provide the same impeccable service during your next visit.

4/10 – Matig

Tracey

Zakenreiziger, Reisde met partner
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Tv issues staff not customer friendly never give a recommendation for this place.
1 nacht verbleven in april 2024
Reactie van Customer Service op 23 apr 2024
Tracey, we regret to hear about the complications with the television and any less-than-satisfactory interactions you experienced. We strive to provide a helpful and friendly environment for our guests. Your insight is valuable to us and it will be used to improve the experiences of future guests. Please consider giving us another chance to better meet your expectations next time.

10/10 – Uitstekend

Daniel

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean quiet room
2 nachten verbleven in april 2024
Reactie van Customer Service op 18 apr 2024
Daniel, thank you for your positive feedback. We're thrilled to hear that you found your room at Sonesta Select Charlotte University Research Park to be tidy and peaceful. Our team members work diligently to ensure our guests have an enjoyable stay. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.

10/10 – Uitstekend

Alison

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was clean and in a convenient location. The staff were nice and friendly. It was a good value. I would definitely stay again.
1 nacht verbleven in april 2024
Reactie van Customer Service op 16 apr 2024
Alison, the team at Sonesta Select Charlotte University Research Park appreciates your kind words about our clean space, efficient location, and friendly team members. We're excited to hear that you found great value in your stay with us. We look forward to seeing you again on your next visit.

10/10 – Uitstekend

Norman

2 nachten verbleven in april 2024
Reactie van Customer Service op 2 mei 2024
Norman, thank you for choosing the Sonesta Select Charlotte University Research Park. We're thrilled to see that you had a fantastic stay. Our dedicated team members appreciate your feedback. We look forward to hosting you again in the future.

6/10 – Redelijk

Alfred

Zakenreiziger
Property.was ok .. Heater/AC broken
2 nachten verbleven in april 2024
Reactie van Customer Service op 13 apr 2024
Alfred, we regret to hear that you came across a few issues during your stay. Please accept our apologies for the inconvenience related to the temperature control system. Ensuring a comfortable stay for our guests is our utmost priority. Rest assured we have taken note of your feedback and shared it with the team to prevent any recurrences. Thank you for choosing us, we do hope you'll allow us another opportunity to associate with you on a future visit.

6/10 – Redelijk

Rajesh, CARY

Negatief: Staat van de accommodatie en faciliteiten
Property elevator and hallways smelled bad like weed. Front desk was friendly? Room is clean.
1 nacht verbleven in februari 2024
Reactie van Customer Service op 8 apr 2024
Rajesh, thank you for sharing your experience. It's regrettable to learn about the odor you experienced in the communal areas. While we pride ourselves for having friendly colleagues at the front desk and maintaining clean rooms, your feedback sheds light on an aspect we can work on improving. Rest assured, we will address your concern promptly. We hope you'd consider giving us another chance to serve you better in the future.

10/10 – Uitstekend

Mayko

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in maart 2024
Reactie van Customer Service op 1 apr 2024
Thank you for the perfect rating, Mayko!We are very pleased to hear that you had a wonderful stay at Sonesta Select Charlotte University Research Park. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

8/10 – Goed

Ariaine

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was fine. Had an issue with our initial room but they fixed it though we ended up with a king instead of two kings. Parking was not free as posted on the listing.
1 nacht verbleven in maart 2024
Reactie van Customer Service op 26 mrt 2024
Ariaine, thank you for sharing your feedback. We're glad to hear that the issue regarding your room was addressed timely, even though the room type was not exactly as you'd expected. We regret any confusion about the parking fees and we will look into the accuracy of the information presented. Your comments will help us enhance our guests' experience at Sonesta Select Charlotte University Research Park. We hope for another opportunity to exceed your expectations.

10/10 – Uitstekend

Craig

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Absolutely loved my stay here! Staff was welcoming and very helpful… I would definitely stay here again and I would definitely recommend staying here !
4 nachten verbleven in maart 2024
Reactie van Customer Service op 23 mrt 2024
Craig, we're thrilled to hear you enjoyed your stay at the Sonesta Select Charlotte University Research Park. Recognition of our welcoming and helpful team members is especially appreciated. Your recommendation is the highest compliment. We're looking forward to welcoming you back on your next visit.

6/10 – Redelijk

Mohamed

Positief: Personeel en service
1 nacht verbleven in maart 2024
Reactie van Customer Service op 19 mrt 2024
Mohamed, thank you for taking the time to rate Sonesta Select Charlotte University Research Park. It seems like we didn't quite reach your expectations and we appreciate your feedback. We continually strive to enhance the guest experience and your feedback is invaluable for us to achieve that. We would love the opportunity to better serve you in the future.

6/10 – Redelijk

Samantha

Zakenreiziger, Reisde met huisdieren
Negatief: Voorzieningen
Other guests were loud but cant control that. Ants in the room so dont leave any food items on tables. Hotels should not have carpet. Housekeeping only tried to come once.
3 nachten verbleven in maart 2024
Reactie van Customer Service op 15 mrt 2024
Samantha, thank you for sharing your recent experience. We're sorry to hear about the disturbances from other guests, and apologize for any inconvenience with the cleanliness of your room. We maintain high standards for cleanliness, and your feedback is essential in helping to improve. Rest assured, we're always striving to offer comfortable and flawless stays. Regarding the frequency of housekeeping services, we'll certainly take your feedback into account when reviewing our schedule for guest rooms. Thank you again for choosing to stay with us, and we hope to give you a more seamless stay in the future.

8/10 – Goed

Devon

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was an amazing hotel being that i came from New York it was a little inconvenient because i wasn't driving must have a car took uber twice right up street spent 44 dollars. Bring everything withyou and its perfect customer service is amazing
2 nachten verbleven in maart 2024
Reactie van Customer Service op 12 mrt 2024
Devon, thank you for sharing your experience at Sonesta Select Charlotte University Research Park. It's rewarding to hear that our hotel met your expectations, yet it seems the location posed some challenges due to your transportation preferences. We genuinely value your feedback, it allows us to serve future guests better. We're equally thrilled to know our team members were able to provide you with excellent customer service. Looking forward to having you stay with us again.

2/10 – Ontzettend slecht

Mary

2 nachten verbleven in februari 2024
Reactie van Customer Service op 11 mrt 2024
Mary, we regret to learn that your recent stay didn't meet your expectations. As we are constantly aiming for improvement, your feedback is instrumental. We hope to have another chance in the future to offer you a more satisfactory experience.

8/10 – Goed

Kenneth

1 nacht verbleven in maart 2024
Reactie van Customer Service op 29 mrt 2024
Kenneth, thank you for your rating of Sonesta Select Charlotte University Research Park. We're glad to see you had an enjoyable stay with us. If you have any further feedback, we'd be delighted to hear it to continue improving our guests' experience. We hope to welcome you back in the future!

4/10 – Matig

Rosalyn

4 nachten verbleven in februari 2024
Reactie van Customer Service op 25 mrt 2024
We appreciate the feedback, Rosalyn.We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

6/10 – Redelijk

Ligia

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
When we arrived the first thing we noticed was a note that was posted with a guys face stating that if you saw him call the police. We get to our room and it smelled of weed very strongly. That smell continued until the next day. It filtered through the door into our room from another room. There was a piece of a dirty brush on the floor. Then when we went to get dinner some scary looking lady approached us asking for money. The elevator makes a horrible sound and sometimes feels like it's just going to drop. I booked this hotel because it stated it had breakfast included and of course when I ask about it the next day I am simply told they do not have breakfast. The outside was disgusting with trash around the parking lot. On the upside, there are lots of places to eat close by and the beds were comfortable. Needless to say I will not be returning.
3 nachten verbleven in februari 2024
Reactie van Customer Service op 4 mrt 2024
Ligia, we regret to hear of your concerns during your stay with us. We understand that encountering unfamiliar faces and experiencing lingering odors from nearby rooms was less than ideal. We assure you that our team members are vigilant about maintaining a secure environment for our guests.We apologize for any misunderstanding about our breakfast offerings and assure you the information provided online about our amenities should always be up to date. We're disheartened to learn about your remarks concerning the cleanliness of the exterior and will pass this on to the relevant team.Despite these challenges, we're pleased that you found our convenient location and comfortable beds to your liking. We respect your decision, however if you change your mind, we'll welcome an opportunity to deliver a much more satisfying experience.

10/10 – Uitstekend

Thomas

Good service
2 nachten verbleven in maart 2024
Reactie van Customer Service op 4 mrt 2024
Thomas, we're elated to know that you found the service at Sonesta Select Charlotte University Research Park to be up to your satisfaction. We thank you for highlighting our team's effort in providing good service. Rest assured, we are committed to ensuring a pleasant stay for our guests. We look forward to welcoming you back soon.

8/10 – Goed

Daniel

Zakenreiziger
Positief: Staat van de accommodatie en faciliteiten
Hallways to rooms were filthy! Bathroom sink fixture was almost falling off sink as it was so loose
2 nachten verbleven in februari 2024
Reactie van Customer Service op 1 mrt 2024
Daniel, thank you for taking the time to share your feedback. It's disappointing to hear about your observations concerning the cleanliness of our hallways and the maintenance in the bathroom. At Sonesta Select Charlotte University Research Park, we strive for impeccable service, and your comments will be used to improve. We hope you enjoyed other aspects of your stay and that you will give us another opportunity to serve you better in the future.

6/10 – Redelijk

Haley

Zakenreiziger
Negatief: Voorzieningen
The one thing is the site says they have airport shuttle and they dont.
3 nachten verbleven in februari 2024
Reactie van Customer Service op 1 mrt 2024
Haley, it's disappointing to learn there was some confusion regarding airport transportation. We strive to ensure our guests are well-informed about the services we offer. Your feedback is well-accepted and will aid us in improving our communication and service details. We appreciate you choosing to stay with us and would love another opportunity to exceed your expectations.

2/10 – Ontzettend slecht

Johnny

Reisde met familie
Positief: Netheid
Negatief: Personeel en service, voorzieningen
This was by far the worst hotel experience I ever had. At check in we were informed that there is a five dollar charge for the privilege of parking in a hotel that I'm paying to stay at. The bed was the hardest mattress I have every slept on. The website shows the bathroom has a wand shower head but it has a regular shower head. No continental breakfast as shown on the website. No hair dryer. After 10 PM someone kept knocking on our door. When I called the front desk the guy laughed and said it's just someone lost. The next morning when I told the front desk about it, the lady laughed . Defiantly stay far away from this hotel
1 nacht verbleven in februari 2024
Reactie van Customer Service op 28 feb 2024
Johnny, it's concerning to hear your experience fell short of expectations. We regret the inconvenience caused by the parking fee and the discomfort from the mattress. Our aim is to make your stay as comfy as possible. We take your feedback about the shower head, breakfast, and hair dryer very seriously. Lastly, we understand the importance of peace of mind and security during the night, and we are addressing your concerns with the relevant team members. We always strive to improve and hope to have the opportunity to provide a more positive experience in the future.

8/10 – Goed

Dillyn

Reisde met partner
Positief: Netheid
Everything was pretty standard, my only complaint is that housekeeping woke us up at 8:30AM despite us having a tag on the door.
1 nacht verbleven in februari 2024
Reactie van Customer Service op 26 feb 2024
Dillyn, we're glad to hear that your stay at Sonesta Select Charlotte University Research Park met your expectations for the most part. Your feedback on the disturbance in the morning is appreciated. We've noted your comments and they will be shared to ensure we continue to improve our guest experience. We hope you'll choose to stay with us again in the future.

10/10 – Uitstekend

Edgar

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Neep to speed up the check in service.
1 nacht verbleven in februari 2024
Reactie van Customer Service op 26 feb 2024
Edgar, we appreciate your feedback regarding your stay at Sonesta Select Charlotte University Research Park. Your comments about the check-in process are noted as we continually strive to enhance our guest experience. Thank you for choosing us and we hope to welcome you back soon.

8/10 – Goed

Dakota

1 nacht verbleven in februari 2024
Reactie van Customer Service op 21 mrt 2024
Dakota, it's wonderful to know you had a favourable stay at Sonesta Select Charlotte University Research Park. Our goal is to provide our guests with an excellent experience. We are glad to see we accomplished that during your visit. Do consider us on your next trip to Charlotte. We're looking forward to it!

6/10 – Redelijk

rene

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hay que pagar por el parqueo a diferencia de otros hoteles,además el depósito de 100 dólares no es una retención lo cobran para después pagarlo con las demoras de los bancos
1 nacht verbleven in februari 2024
Reactie van Customer Service op 20 feb 2024
René, gracias por compartir tus comentarios. Lamentamos saber que la tarifa de estacionamiento y la política de depósito no fueron de su agrado. Es importante para nosotros tener en cuenta que estas políticas están implementadas para garantizar un funcionamiento fluido y comodidad para todos nuestros huéspedes. Sin embargo, lamentamos los inconvenientes que puedan haberle causado y esperamos tener otra oportunidad de servirle mejor.

6/10 – Redelijk

Daniel

Zakenreiziger
Nice location and well maintained for what they have to work with. Really needs updating. Open the bar. Get friendly front desk staff!
2 nachten verbleven in februari 2024
Reactie van Customer Service op 17 feb 2024
Daniel, it's pleasing to read that you found our location convenient and the property to be well-cared for. Your comments about the friendliness of our front desk team have also been duly noted. Meanwhile, we always aim to ensure our facilities meet our guests' needs. We understand your suggestions regarding potential updates and enhancing the atmosphere in our bar area. We're constantly striving to provide a memorable stay and your feedback will assist in this process. Thank you for choosing our hotel and we hope to welcome you back in the future.

2/10 – Ontzettend slecht

Filip

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were there and it was very dirty, also we heard wierd noises from other rooms. We didn't stay there, just left and find other accommadation!
3 nachten verbleven in februari 2024
Reactie van Customer Service op 8 feb 2024
Filip, it's disappointing to hear about your recent experience. Sincere apologies for any concerns you had about cleanliness and noise. These observations are definitely unusual and not typical for guests. Your feedback will serve as a guide for improvements. Should you return in the future, we're certain you'll have a better experience.

10/10 – Uitstekend

Casandra

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Look above
1 nacht verbleven in februari 2024
Reactie van Customer Service op 5 feb 2024
Thanks for the amazing rating, Casandra!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Sonesta Select Charlotte University Research Park!

10/10 – Uitstekend

Kevin, Brunswick

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean
1 nacht verbleven in januari 2024
Reactie van Customer Service op 30 jan 2024
Kevin, thank you for highlighting the cleanliness at Sonesta Select Charlotte University Research Park. We take great pride in maintaining our premises. We hope to serve you again in the future.

10/10 – Uitstekend

Tamara

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing place
It was great the customer service was wonderful a nice secured place and nice rooms
3 nachten verbleven in januari 2024
Reactie van Customer Service op 25 jan 2024
Tamara, thank you for sharing your delightful experience at Sonesta Select Charlotte University Research Park. We're thrilled to hear that you found our setting secure and that you were pleased with our well-appointed rooms. Our team members genuinely appreciate your kind words regarding our service and we're looking forward to welcoming you back for another great stay.

6/10 – Redelijk

Lee

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
It’s definitely a 2-star hotel. I had a room that had a lampshade that looked like it had been crumpled, I had a tub that was unclean and had hair in it. Another room had not been vacuumed, there was candy in a corner. Clearly housekeeping staff was not doing their job. Employees at front desk wore far too much cologne/perfume. Overall the hotel needs a complete update.
2 nachten verbleven in januari 2024
Reactie van Customer Service op 26 jan 2024
Lee, thank you for providing your feedback about your recent stay. We regret the appearance of the certain elements in the room was not up to par, and we also apologize for any cleanliness concerns during your visit. Service quality is crucial to us and your comments indicate areas where we can focus on improvement. Regarding the fragrance situation at reception, we'll address this delicately with our colleagues to ensure everyone's comfort. Please rest assured, we continually strive towards evolving our accommodations based on guest feedback like yours. We hope to have the chance to offer you a more fulfilling stay next time.

10/10 – Uitstekend

Eunice

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location was around so anything rather you are walking or in a car. I live this place an the people was so welcoming
3 nachten verbleven in januari 2024
Reactie van Customer Service op 22 jan 2024
Eunice, it's wonderful to hear you enjoyed your stay at the Sonesta Select Charlotte University Research Park. We're delighted that our welcoming team members and our convenient location enriched your visit. We can't wait to host you again in the future!

10/10 – Uitstekend

Alyson

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Peaceful plaza across the street and restaurants
2 nachten verbleven in januari 2024
Reactie van Customer Service op 16 jan 2024
Alyson, we're thrilled that you enjoyed the serenity of the nearby square and diverse dining options during your stay at Sonesta Select Charlotte University Research Park. Your positive comments are truly appreciated. We hope to welcome you back in the future.

6/10 – Redelijk

Geverifieerde reiziger

My Stay
It was so-so, average. I was bothered by the carpeting. There were some small areas that had been neglected like the window sill and a corner near the window that had candy in it. The television definitely needs updating also the channels were limited and I was told that it was satellite however I was never able to get it. No bugs though😀
1 nacht verbleven in januari 2024
Reactie van Customer Service op 14 jan 2024
We appreciate your feedback. It's unfortunate to hear that certain aspects of your stay didn't fully meet your expectations. Your comments about the cleanliness and the room's amenities, particularly the carpet and TV, are duly noted. We strive to rectify any shortcomings to improve the overall guest experience. However, we're glad that you didn't experience any issues with unwanted critters. Your input will guide our improvement efforts and we hope for a chance to provide a better experience in the future.

8/10 – Goed

richard

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Would have got 5 ☆, but didnt offer continental breakfast, and had hidden fee for parking.
2 nachten verbleven in december 2023
Reactie van Customer Service op 13 jan 2024
Richard, it's wonderful to see you've had a largely positive experience at the Sonesta Select Charlotte University Research Park. We also appreciate your feedback regarding breakfast and parking, as it helps us improve. We strive to be as transparent as possible when it comes to all our additional fees, so regret if this didn't come across during your stay. Nevertheless, thank you again for choosing our hotel and we hope to welcome you back in the future.

6/10 – Redelijk

Eric

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
So So
The beds were comfortable and the room was decent size. The staff was helpful and knowledgeable not much more to compliment about.
2 nachten verbleven in januari 2024
Reactie van Customer Service op 8 jan 2024
Eric, we appreciate you taking the time to share your thoughts. It's great to know that you found comfort in our beds, appreciated the size of the room, and regarded our dedicated team members as helpful and knowledgeable. We always strive to exceed expectations and it sounds like there's more we can do to enhance your stay in the future. We would appreciate hearing more details about what could have made your visit more fulfilling.

8/10 – Goed

Christie

2 nachten verbleven in januari 2024
Reactie van Customer Service op 25 jan 2024
Christie, it's splendid to see that your recent stay at Sonesta Select Charlotte University Research Park was enjoyable. We appreciate your high-rating and we are thrilled to have been your choice. We hope to have the pleasure of welcoming you back in the future.

10/10 – Uitstekend

Nekisha

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Customer Service op 31 dec 2023
Thank you for the wonderful rating, Nekisha!It's fantastic you enjoyed your time at Sonesta Select Charlotte University Research Park so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

8/10 – Goed

Don

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Quiet
Hotel was clean and quiet just how I like them to be. It’s close by some restaurants gas station a few miles away (10 mins.)
2 nachten verbleven in december 2023
Reactie van Customer Service op 22 dec 2023
Don, thank you for your positive feedback on The Sonesta Select Charlotte University Research Park. We're thrilled to hear you appreciated our serene and pristine environment, as well as the convenience of nearby amenities. We hope you choose us again on your next visit to the area.

2/10 – Ontzettend slecht

Tommy

Negatief: Personeel en service, voorzieningen
The young man I met on arrival was very pleasant and helpful but I was not pleased with the room set up. Oreo cookie crumbs on the floor, layout of room, bathroom had no enclosed shower and the sink Was too small to lay your toiletries. The straw that broke the camels back was,I paid $32.00 a day for a continental breakfast and it was a few parties,cereal and bagels on a buggy behind the check in counter. I paid for 3 nights and stayed one night with no refund. Don’t go there!
3 nachten verbleven in december 2023
Reactie van Customer Service op 20 dec 2023
Tommy, it's regrettable to hear that your stay did not meet your expectations. It's wonderful to hear positive words about our team member who assisted you upon arrival. We're however disheartened to understand there were concerns with your room. We continually aim to provide a clean and comfortable space for our guests. We also take note of your points about the breakfast offering. We understand it can be frustrating when things don't align with expectations and we're sorry for any disappointment this may have caused. We do hope for another opportunity to better cater to your needs in the future.