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Beoordelingen van SpringHill Suites by Marriott Charlotte Concord Mills Spdwy

3 out of 5
SpringHill Suites by Marriott Charlotte Concord Mills Spdwy
7811 Gateway Ln, Concord, NC

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 531 van 1004 beoordelingen" "
Gastenscore: 8 - Goed. 307 van 1004 beoordelingen" "
Gastenscore: 6 - Redelijk. 97 van 1004 beoordelingen" "
Gastenscore: 4 - Matig. 42 van 1004 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 27 van 1004 beoordelingen" "

8,8/10

Netheid

9,0/10

Personeel en service

8,4/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Kitty

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
GREAT PLACE TO STAY
1 nacht verbleven in april 2024
Reactie van General Manager op 25 apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 – Uitstekend

Angela

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and very good comp breakfast
1 nacht verbleven in april 2024
Reactie van General Manager op 19 apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Uitstekend

Wendy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super clean, comfy bed. Only one side of bed had usb or outlet, fan of heat/ac blew directly on bed. Otherwise perfect stay.
4 nachten verbleven in april 2024
Reactie van Front Desk op 1 mei 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 – Uitstekend

Julian

1 nacht verbleven in april 2024

10/10 – Uitstekend

Reve

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms were clean and the staff was very friendly. There is also a restaurant right next door which made it easy for our large group to stick together.
1 nacht verbleven in april 2024
Reactie van General Manager op 10 apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Uitstekend

Janay

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was nice and clean, the staff was great and it was surrounded by restaurants. Located very close to the mall
1 nacht verbleven in april 2024
Reactie van General Manager op 9 apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Uitstekend

Ricky

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Clean and quiet. Linings changed daily. Breakfast was not of best quality.
3 nachten verbleven in april 2024
Reactie van General Manager op 9 apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Uitstekend

Ronald

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a pleasant stay at this motel. The people were friendly and the handicapped shower was excellent for my wife. Breakfast was good and the lady there was friendly. We would stay here again.
1 nacht verbleven in april 2024
Reactie van General Manager op 9 apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 – Matig

Janiecia

Reisde met familie
Negatief: Netheid, voorzieningen
.
4 nachten verbleven in maart 2024
Reactie van General Manager op 9 apr 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 – Goed

Chantel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was quite, clean and comfortable. A good size for a family of 3. The staff was friendly and helpful. Would stay again.
1 nacht verbleven in maart 2024
Reactie van General Manager op 2 apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Uitstekend

Amy

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was the best!
1 nacht verbleven in maart 2024
Reactie van General Manager op 1 apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay with usIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 – Goed

Marcus

Reisde met familie en kleine kinderen
The vent in the bathroom has never been cleaned all the dust build up was coming out of the vent
1 nacht verbleven in maart 2024
Reactie van General Manager op 1 apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay with usIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Uitstekend

Kizzy

Positief: Netheid
1 nacht verbleven in maart 2024
Reactie van General Manager op 1 apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay with usIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Uitstekend

Kunal, Woodbridge

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great Hotel to stay.
1 nacht verbleven in februari 2024
Reactie van General Manager op 7 mrt 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 – Goed

Curtis

Reisde met familie
Positief: Netheid, personeel en service
Staff was very helpful - we had to switch rooms because of some lingering odors perhaps. Mary promptly got us another room. The only suggestion I have is that the rooms seem to be dated. Small TV's and very loud wall unit in room
3 nachten verbleven in februari 2024
Reactie van General Manager op 28 feb 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 – Ontzettend slecht

Jessica

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My husband and I stayed there for bout 2/3 hours before we had to leave. We seen bugs in the room and stains on bed. Tried to talk to management bout it as we were leaving and all they said was “have a good night”. Would NEVER recommend anyone stay there!!!
1 nacht verbleven in februari 2024
Reactie van General Manager op 26 feb 2024
I'm sorry that you were not satisfied with the product or service that you received. We would like to offer our sincere apologies and would like to make it up to you in any way that we can. If there is anything that we can do to improve your experience, please do not hesitate to let us know.

10/10 – Uitstekend

Renee

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice room. Clean and friendly staff.
1 nacht verbleven in februari 2024
Reactie van Brunise op 17 feb 2024
Dear Ms ReneeOn behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Uitstekend

Catherine

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quite and safe, easy check in
2 nachten verbleven in februari 2024
Reactie van General Manager op 5 feb 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
One great night.
Mary Rose greeted me at the front desk. She was so kind and friendly. She helped me make sure the end of my daughter's birthday was perfect.
1 nacht verbleven in januari 2024
Reactie van General Manager op 31 jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Uitstekend

Andrea

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They were extremely nice and accommodating.
4 nachten verbleven in januari 2024
Reactie van General Manager op 31 jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 – Ontzettend slecht

Kamen

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Poor front desk service
1 nacht verbleven in januari 2024
Reactie van General Manager op 22 jan 2024
I'm sorry that you were not satisfied with the service that you received. We would like to offer our sincere apologies and would like to make it up to you in any way that we can. If there is anything that we can do to improve your experience, please do not hesitate to let us know.

10/10 – Uitstekend

Joshua

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Will book again
Quit room. Close to nearby eating, shopping, and entertainment.
1 nacht verbleven in januari 2024
Reactie van General Manager op 22 jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 – Goed

Lucy

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van General Manager op 14 jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 – Uitstekend

Amanda

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van General Manager op 14 jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 – Uitstekend

Ivena

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
From the first phone conversations, check in procedure and breakfast lady, everyone we've met were really nice. They actually care about the guest. The only thing was they said the pool was heated but it's not really warm. It could've been warmer. But our kids had fun swimming nonetheless. For the location and price point its definitely worth it.
1 nacht verbleven in december 2023
Reactie van General Manager op 31 jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Uitstekend

Hope

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van General Manager op 4 jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Uitstekend

Shawn

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Stay
We love Springhill Suites and whenever we have the opportunity to stay in one we do. Clean, comfortable, microwave and refrigerator, hot breakfast. You can’t go wrong.
1 nacht verbleven in december 2023
Reactie van General Manager op 4 jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 – Matig

Alexander

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in november 2023
Reactie van General Manager op 19 feb 2024
I'm sorry that you were not satisfied with the service that you received. We would like to offer our sincere apologies and would like to make it up to you in any way that we can. If there is anything that we can do to improve your experience, please do not hesitate to let us know.

10/10 – Uitstekend

Jennifer

4 nachten verbleven in november 2023
Reactie van General Manager op 4 jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Uitstekend

Tami

4 nachten verbleven in november 2023
Reactie van General Manager op 17 nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

2/10 – Ontzettend slecht

Bradley

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The room my family stayed in the bed was not made upon arrival and there was a stain on the couch. My room the TV didn’t work and when we had a staff member come to help they were only able to get one channel to work.
1 nacht verbleven in november 2023
Reactie van General Manager op 10 nov 2023
I'm sorry that you were not satisfied with the service that you received. We would like to offer our sincere apologies and would like to make it up to you in any way that we can. If there is anything that we can do to improve your experience, please do not hesitate to let us know.

10/10 – Uitstekend

Melissa

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van General Manager op 12 nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon

4/10 – Matig

Ross

Reisde met een groep
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Disappointing
This was our 7th year staying at this hotel and this was by far the most disappointing we have experienced. Our shower leaked all over the floor every time we took a shower. The breakfast food was the same every day, eggs, bacon, sausage and a waffle maker. No potatoes and it never changed. Our last day the tv started to get very static. The layout of the room was not as comfortable as we have had before. We had a sofa but it was right in front of the beds. We have had a sofa before that was more of a living room separated by a wall to the beds. Overall it was a very disappointing experience which I had come to expect better from this hotel.
6 nachten verbleven in oktober 2023
Reactie van General Manager op 7 nov 2023
I'm sorry that you were not satisfied with the service that you received. We would like to offer our sincere apologies and would like to make it up to you in any way that we can. If there is anything that we can do to improve your experience, please do not hesitate to let us know.

10/10 – Uitstekend

Valerie

1 nacht verbleven in oktober 2023
Reactie van General Manager op 17 nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 – Uitstekend

Tracey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van General Manager op 30 okt 2023
On behalf of the entire hotel team, I want to thank you for sharing your experience. It is always encouraging to hear positive feedback, particularly from those who matter the most – you! Your feedback has been shared with the entire team to celebrate the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon

8/10 – Goed

Marty

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great! Breakfast was awesome! Staff was very friendly! Thank you!
3 nachten verbleven in oktober 2023
Reactie van General Manager op 27 okt 2023
On behalf of the entire hotel team, I want to thank you for sharing your experience. It is always encouraging to hear positive feedback, particularly from those who matter the most – you! Your feedback has been shared with the entire team to celebrate the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon

10/10 – Uitstekend

Kelly

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
the suit was very roomy
1 nacht verbleven in oktober 2023
Reactie van Brunise-Front office manager op 24 okt 2023
On behalf of the entire hotel team, I want to thank you for sharing your experience. It is always encouraging to hear positive feedback, particularly from those who matter the most – you! Your feedback has been shared with the entire team to celebrate the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon

10/10 – Uitstekend

Tom

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Came for the Queen city car show. The main reason for staying at this hotel was the location. Great location to the show site and for food. But this hotel is really nice. Well maintained and friendly staff. Decent breakfast also.
1 nacht verbleven in oktober 2023
Reactie van General Manager op 24 okt 2023
On behalf of the entire hotel team, I want to thank you for sharing your experience. It is always encouraging to hear positive feedback, particularly from those who matter the most – you! Your feedback has been shared with the entire team to celebrate the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon

10/10 – Uitstekend

Carlton

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The room was clean especially the bathroom, guest services was very friendly and overall a good stay
2 nachten verbleven in oktober 2023
Reactie van General Manager op 23 okt 2023
On behalf of the entire hotel team, I want to thank you for sharing your experience. It is always encouraging to hear positive feedback, particularly from those who matter the most – you! Your feedback has been shared with the entire team to celebrate the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon

10/10 – Uitstekend

Francisco

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place to stay.
4 nachten verbleven in oktober 2023
Reactie van General Manager op 23 okt 2023
On behalf of the entire hotel team, I want to thank you for sharing your experience. It is always encouraging to hear positive feedback, particularly from those who matter the most – you! Your feedback has been shared with the entire team to celebrate the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon

10/10 – Uitstekend

MARK, Blacksburg

1 nacht verbleven in oktober 2023
Reactie van General Manager op 10 nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon

8/10 – Goed

James

Positief: Netheid, personeel en service en comfort kamer
Great location
Hotel is in a great location and staff is so helpful, can’t say enough about them. The room felt smaller then what I was expecting but overall we were happy with our stay.
4 nachten verbleven in oktober 2023
Reactie van General Manager op 21 okt 2023
On behalf of the entire hotel team, I want to thank you for sharing your experience. It is always encouraging to hear positive feedback, particularly from those who matter the most – you! Your feedback has been shared with the entire team to celebrate the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon

8/10 – Goed

Sean T

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice stagg
3 nachten verbleven in oktober 2023
Reactie van Front Office Manager op 19 okt 2023
On behalf of the entire hotel team, I want to thank you for sharing your experience. It is always encouraging to hear positive feedback, particularly from those who matter the most – you! Your feedback has been shared with the entire team to celebrate the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon

10/10 – Uitstekend

Lori

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I stayed there for 1 night with my family. The rooms were clean and spacious. The front desk staff and the breakfast attendants were very nice.
1 nacht verbleven in oktober 2023
Reactie van General Manager op 17 okt 2023
On behalf of the entire hotel team, I want to thank you for sharing your experience. It is always encouraging to hear positive feedback, particularly from those who matter the most – you! Your feedback has been shared with the entire team to celebrate the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 – Uitstekend

Kelly

1 nacht verbleven in oktober 2023
Reactie van General Manager op 3 nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon

6/10 – Redelijk

Adam

Hotel is due for a major renovation. We also had ants in our room
1 nacht verbleven in oktober 2023
Reactie van General Manager op 11 okt 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

2/10 – Ontzettend slecht

Hannah

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van Front Office Manager op 2 okt 2023
I'm sorry that you were not satisfied with the service that you received. We would like to offer our sincere apologies and would like to make it up to you in any way that we can. If there is anything that we can do to improve your experience, please do not hesitate to let us know.

10/10 – Uitstekend

Crystal

Positief: Netheid
1 nacht verbleven in september 2023
Reactie van General Manager op 18 sep 2023
On behalf of the entire hotel team, I want to thank you for sharing your experience. It is always encouraging to hear positive feedback, particularly from those who matter the most – you! Your feedback has been shared with the entire team to celebrate the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

4/10 – Matig

Sean

Zakenreiziger
Negatief: Netheid, comfort kamer
1 nacht verbleven in september 2023
Reactie van General Manager op 7 sep 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 – Uitstekend

Walter

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023
Reactie van Springhill suites op 2 sep 2023
On behalf of the entire hotel team, I want to thank you for sharing your experience. It is always encouraging to hear positive feedback, particularly from those who matter the most – you! Your feedback has been shared with the entire team to celebrate the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.