Thank you for your review. We appreciate the time you took to share and look forward to welcoming you back in the near future. Warm regards

Dear Katherine, I am sorry to hear that several issues during your stay impacted your satisfaction with our hotel. We appreciate you taking the time to share your feedback as it helps us make improvements as we move forward. Thank you for staying with us. Sincerely, Rebekah Smith General Manager

Dear Richard, Thank you for sharing a review of your recent stay. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect from Hilton. The details definitely do make a trip and we regret we missed the mark. Your feedback provides us with the valuable information we need to improve our guest experience. We appreciate your patronage and hope to see you again soon. Sincerely, Rebekah Smith General Manager

Dear Jon, I sincerely apologize that we didn't meet your expectations. Thank you for providing us with some feedback to work with and learn from. The experience of our guests is of the utmost importance to us and your comments help us improve and become a better hotel. We hope you will consider a return visit in the future as we would love to provide you with a better stay. Sincerely, Rebekah Smith General Manager

Dear rebecca, Thank you for taking the time to share your feedback and for staying with us. While I am glad that your visit was pleasant overall, I hope you will accept our apologies. The cleanliness of our hotel is a key priority and we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with our housekeeping team to improve our service. We hope to see you back for an even better stay in the future. Best, Rebekah Smith General Manager

Dear Ruth, I regret that you detected an unpleasant odor in your room. Providing the highest level of satisfaction is our number one priority and I sincerely apologize for falling short of meeting your expectations. Again, on behalf of the staff and management - I offer our apologies. Sincerely, Rebekah Smith General Manager

Dear Antonio, Thank you for taking the time to provide feedback on your recent stay. I immediately became disheartened when reading your review. Please accept my deepest apologies regarding our less than stellar housekeeping, subpar customer service, and lack of attention to detail. What you experienced is not typical. Rest assured, your comments have been conveyed to upper management and will be addressed. Again, thank you for your review and we hope to have the opportunity to provide a more pleasurable experience. Sincerely, Rebekah Smith General Manager

Dear Rachael, We aim to impress, so I sincerely regret that you did not enjoy your stay. I value your feedback and I’m at your service should you like to discuss it in more detail. Thank you for staying with us. Sincerely, Rebekah Smith General Manager

Dear Tracy, Thanks so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the accommodations we provide. I will be sure to share your kind comments with our staff and I am sure they look forward to seeing you on a return trip. Best, Rebekah Smith General Manager

Dear Cardella, I apologize for the frustrations caused by our lapses in housekeeping. We pride ourselves on being a hotel that exceeds expectations during your entire stay and it is disappointing that we let you down in an area that typically doesn't get overlooked. I appreciate you taking the time to share your review as it allows us to monitor and improve the guest experience. Please consider a return visit for a stay that is in line with our standards. Sincerely, Rebekah Smith General Manager

Dear Thomas, It is fantastic to hear that you enjoyed your stay! We thank you for your compliments regarding our meal service, but more importantly, our staff. Each member of our team strives daily to provide positive guest experiences. Thank you for taking the time to share your review. Best, Rebekah Smith General Manager

Dear Alaysia, I sincerely apologize for falling short of not only meeting your expectations but ours as well. Rest assured, the feedback provided has been reviewed by our team to ensure we consistently deliver upon guest expectations. I would love the opportunity to regain your confidence and demonstrate our commitment to customer service, so we hope you will consider a return visit. Thank you for staying with us. Sincerely, Rebekah Smith General Manager

Dear Michael, On behalf of our entire team, I would like to thank you for your sincere review. It's wonderful to know that your stay was enjoyable. Our associates work hard to provide a pleasant stay, so we are appreciative that you took the time to review our hotel. Your feedback, both positive and areas for improvement, allows us to monitor the guest experience. Thank you for choosing us while in the area. Best, Rebekah Smith General Manager

Dear Pamela, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your spacious accommodations, as well as our quiet atmosphere. Our Homewood Suites aims to provide a great experience. We look forward to welcoming you back someday. Best, Rebekah Smith General Manager

Dear Anonymous, Our goal is to provide comfort to all our guests, so I regret that you did not enjoy your visit. We appreciate your attention to reviewing our hotel and hope to better serve you upon your return to the area. Sincerely, Rebekah Smith General Manager

Dear James, I'm glad that all aspects of your stay, especially our quiet atmosphere, met your expectations. We can't thank you enough for staying with us and hope to host you again in the near future. Best, Rebekah Smith General Manager

Dear Bradley H, While the reason for your stay was not ideal, it is great to hear that our Homewood Suites made for a nice overnight option. We appreciate you taking the time to share your positive experience and hope to see you again soon. Best, Rebekah Smith General Manager

Dear Svetlana, I'm so sorry to hear we let you down and would certainly never want to leave you with a poor impression. I apologize that we were unable to provide you with the exceptional cleanliness and service you’ve come to expect. I appreciate your feedback as it allows us to positively impact future guest experiences. We hope to see you again. Sincerely, Rebekah Smith General Manager

Dear Anthony, We are thrilled to hear that we provided you with a great stay. Your kind review is appreciated and serves as encouragement to our team who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Rebekah Smith General Manager

Dear sam, I apologize that the servicing of your room was not satisfactory. I will be sure to discuss this review with our housekeeping and maintenance staff to heighten our awareness of such issues. We value you as our guest and appreciate you taking the time to write. Sincerely, Rebekah Smith General Manager

Dear jamaal, Providing you with great accommodations was our pleasure! Thank you for choosing our Homewood Suites and taking the time to share this wonderful review. We hope to see you back soon. Best, Rebekah Smith General Manager

Dear Linda, We are thrilled you enjoyed your stay overall. Thank you for the review and please visit us again. Best, Rebekah Smith General Manager

Dear Jack, I’m sorry that our hotel and breakfast left you underwhelmed. Please accept my heartfelt apology for your experience; this is certainly not our standard. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Rebekah Smith General Manager

Dear Gabriele, I’m sorry that you did not find us to be a good value and that our accommodations were not to your liking. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Rebekah Smith General Manager

Dear Miranda, Our staff makes sincere hospitality their priority; I’m glad you enjoyed our friendly associates and amenities. Reflections like yours allow us to monitor our guest experience. Thank you for your time in reviewing your stay, and we hope to host you again soon. Best, Rebekah Smith General Manager

Dear Stefanie, I sincerely apologize for falling short of not only meeting your expectations but ours as well. Rest assured, the feedback provided has been reviewed by our team to ensure we consistently deliver upon guest expectations. I would love the opportunity to regain your confidence and demonstrate our commitment to customer service, so we hope you will consider a return visit. Thank you for staying with us. Sincerely, Rebekah Smith General Manager

Dear Rochela, The entire staff loves being a great representation of Charlotte and all the friendly people that live here. Thank you so much for taking the time to share your great rating with us and other guests. We hope to welcome you back soon for another great stay. Best, Rebekah Smith General Manager

Dear Janice, We strive to provide great customer service so I am thrilled that you recognized our efforts. Thank you for your feedback and your recommendation of our Homewood Suites. We appreciate both more than you know. Best, Rebekah Smith General Manager

Dear Ecaterina, I am sorry that you had a poor experience but I assure you that guest safety is our top priority. Thank you for bringing your concerns to our attention. Your feedback assists us in our mission to continuously improve guest satisfaction. We value your business and hope you will return for another visit in the future. Sincerely, Rebekah Smith General Manager

Dear Patrick, We are happy to hear that the hotel's location is ideal for your travel and that our staff exceeded your expectations. I am sorry that other aspects of your stay, mainly the cleanliness of your room, didn't measure up. Thank you for taking the time to share your feedback as it helps us see how we are doing and what we can improve. Please come again soon. Best, Rebekah Smith General Manager

Dear Patricia, We welcome all compliments, but it is especially nice to hear you praise our staff. They truly breathe hospitality into every aspect of our hotel and make it a wonderful place to stay. Your review is appreciated, and we hope to see you again soon. Best, Rebekah Smith General Manager

Dear Anonymous,We are thrilled to hear that we provided you with a great stay. Your kind review is appreciated and serves as encouragement to our team who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Rebekah Smith General Manager

Dear Danieka, It was our pleasure hosting you and we look forward to a return visit. Thank you for choosing us. Best, Rebekah Smith General Manager

Dear Dawn, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Rebekah Smith General Manager

Dear Mark, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Rebekah Smith General Manager

Dear Capree, We appreciate your review. Your valuable feedback is of great importance and allows us to monitor and continually improve our property. Thank you for staying with us and we hope to have an opportunity to serve you again. Best, Rebekah Smith General Manager