Check in was 5 star. Special mention re Angie. She was very professional, knowledgeable and friendly. Disappointing, as we stayed in this Delta Marriott Prince Edward hotel a few years ago and it was lovely back then. So we felt safe to book it again. However, now the rooms are run down and shabby, e.g., the upholstery on the window seat was extremely stained and dirty in general. We used towels to sit on it. There was one end table in the middle of 2 queen beds, so no other table in the room for drinks. One office chair so no other seating option. For the most part the housekeeping was good but inconsistent, e.g., forgetting to replace dirty glasses, towels, toilet rolls, complimentary water, plastic liners for ice bucket. Frustrating to have to make repeat requests. The tub was difficult to enter and exit as there was no grab bar, very scary. In general the hotel is very run down. Efforts to improve it have been commenced as they have renovated the bar and dining areas. The bar is lovely and the bartenders (Nadia, Brandon and Tyler) made our stay brighter. Our dining experience was not great as breakfast took 45 minutes to arrive. Considering the present condition of the rooms, the price was high. We feel the cost should be lowered while under renovations. On the positive side, we were granted and early check in and a late check out. Bonus!
