Receptie
Beschikbaarheid controleren

Beoordelingen van Queens Hotel Cheltenham

4 out of 5
Queens Hotel Cheltenham
The Promenade, Cheltenham, England

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 495 van 914 beoordelingen" "
Gastenscore: 8 - Goed. 276 van 914 beoordelingen" "
Gastenscore: 6 - Redelijk. 95 van 914 beoordelingen" "
Gastenscore: 4 - Matig. 28 van 914 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 20 van 914 beoordelingen" "

9,2/10

Netheid

8,8/10

Personeel en service

8,6/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Rob, Haarlem

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very bad service after no warm water
Out of 5 days I had 3 days with no warm water to take a shower. They were 'upgrading' their warm water system that week, but the note in my room said that warm water was not available only between 10:00-16:00. I could not leave the hotel for business reasons while hoping for the better every morning. I asked for compensation which was difficult as the hotel was paid in full through hotels.com, but the hotel staff promised me twice that they would get in contact with me. After a month I'm still waiting.

10/10 – Uitstekend

Ceri

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was a night away for my wife and I. We thought the facilities and room were perfect for us. The hotel was in good repair but retained its period charm. The staff could not have been more helpful. Service in the restaurant was very attentive, and the breakfast was excellent. The quality of the food served up in the evening didn't quite live up to the high quality of the rest of our stay, but it was perfectly pleasant.
1 nacht verbleven in april 2024
Reactie van Chris Riddall op 28 apr 2024
Dear Ceri, Its been a delight to read through your review, thank you for taking the time to leave us such a wonderful rating! It's amazing to hear that room was perfect for you. Your feedback in relation to our staff is such a pleasure to hear, we all loved meeting you as much as you loved meeting us. We look forward hopefully seeing you again soon for another great stay! Sincerely, Chris Riddall, Nights Team Leader, Queens Hotel Cheltenham

8/10 – Goed

Richard

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Central location, comfortable bed
1 nacht verbleven in april 2024
Reactie van Chris Riddall op 28 apr 2024
Dear Richard, Thank you for the great review of our hotel! We are glad that you enjoyed your stay in one of our beautiful city view rooms. We hope to see you again very soon! Sincerely, Chris Riddall, Nights Team Leader, Queens Hotel Cheltenham

10/10 – Uitstekend

Clare

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent stay. Lovely staff and superb breakfast!
1 nacht verbleven in maart 2024
Reactie van Chris Riddall op 23 apr 2024
Dear Clare, Its amazing to hear your give us such a positive review! We are glad you enjoyed your stay and loved our breakfast. We hope to see you again soon. Sincerely, Chris Riddall Nights Team Leader Queens Hotel Cheltenham

10/10 – Uitstekend

Carol

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely spot.
1 nacht verbleven in april 2024
Reactie van Chris Riddall op 21 apr 2024
Dear Carol, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Its amazing to hear that you loved one of our delightful executive rooms during your stay here in Cheltenham. Sincerely, Chris Riddall Nights Team Leader Queens Hotel Cheltenham

10/10 – Uitstekend

Keith

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely hotel, great location, great staff, rooms and facilities- all in all very enjoyable
1 nacht verbleven in april 2024
Reactie van Chris Riddall op 21 apr 2024
Dear Keith, Its amazing to hear your kind words regarding your recent stay here with us at The Queens Hotel Cheltenham. We are so glad to hear that you enjoyed your stay, we look forward to seeing you again soon. Sincerely, Chris Riddall Nights Team Leader Queens Hotel Cheltenham

6/10 – Redelijk

Suzanne

Reisde met partner
Positief: Netheid, personeel en service
Loved the location. Hotel was lovely. Downside, our room was location next to some fans or air con units and they made a continuous noise all night which was difficult if your used to a quiet space when you go to sleep. If we’d been on the other side of the hotel away from the noise it would have been a 5* break.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Laura

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful hotel in a great area
1 nacht verbleven in april 2024
Reactie van Chris Riddall op 21 apr 2024
Dear Laura, Thank you for the great review of our hotel! Its wonderful to hear your kind words. We are happy to hear that you loved your stay and we hope to see you again soon. Sincerely, Chris Riddall Nights Team Leader Queens Hotel Cheltenham

10/10 – Uitstekend

Martin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Exvellent accommodation and food in Victoria's was to die for
2 nachten verbleven in april 2024
Reactie van Chris Riddall op 21 apr 2024
Dear Martin, Its been a delight to read your review, our chef is so happy to hear that you loved the food he cooked up for you. We hope to see you again very soon! Sincerely, Chris Riddall Nights Team Leader Queens Hotel Cheltenham

8/10 – Goed

Greg

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very central and within Montpellier area.
2 nachten verbleven in april 2024
Reactie van Chris Riddall op 20 apr 2024
Dear Greg, We are so happy to hear that you enjoyed your 2 night stay. Thank you for such a wonderful review! We will look forward to seeing you again very soon. Sincerely, Chris Riddall Nights Team Leader Queens Hotel Cheltenham

10/10 – Uitstekend

Marion

Reisde met een groep
All very pleasant No complaints
2 nachten verbleven in april 2024
Reactie van Chris Riddall op 16 apr 2024
Dear Marion, Thank you for giving our hotel such a great rating! We are happy to hear that you enjoyed staying with us, We hope to see you again soon. Sincerely, Chris Riddall Nights Team Leader Queens Hotel Cheltenham

10/10 – Uitstekend

Vivien

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely room. Very nice staff especially Natasha. Excellent position too.
2 nachten verbleven in april 2024
Reactie van Chris Riddall op 16 apr 2024
Dear Vivien, We would like to thank you for taking your time to leave such wonderful comments regarding your stay here with us at The Queens Hotel Cheltenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that you words will leave the them smiling. We look forward to welcoming you back to The Queen's Kind Regards, Chris Riddall Nights Team Leader Queens Hotel Cheltenham

10/10 – Uitstekend

David

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A good quality hotel in central Cheltenham. The hotel is smart; well maintained; and has very efficient check in staff. All in all very good, although i woukd have expected the tea/coffee to have been automatically been topped up when the room was serviced.
2 nachten verbleven in april 2024
Reactie van Chris Riddall op 14 apr 2024
Dear David, We very much appreciate your comments regarding your stay at the The Queens Hotel Cheltenham We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, we will take on board what you have mentioned. We hope to see you again soon for another wonderful stay. Sincerely, Chris Riddall Nights Team Leader Queens Hotel Cheltenham

10/10 – Uitstekend

Peter

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We like the Queens and often visit. The outside fans beneath our bedroom were noisy.
2 nachten verbleven in april 2024
Reactie van Chris Riddall op 14 apr 2024
Dear Peter, Thank you for the great review of our hotel! We always appreciate all the feedback we receive. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Chris Riddall Nights Team Leader Queens Hotel Cheltenham

10/10 – Uitstekend

KENNETH

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Chris Riddall op 13 apr 2024
Dear Kenneth, Thank you for your recent review. Its a pleasure to hear that you enjoyed one of our beautiful junior suites. We hope to see you again soon. Regards, Chris Riddall Nights Team Leader Queens Hotel Cheltenham

10/10 – Uitstekend

Seema

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice large room and bathroom. Efficient and friendly staff.
1 nacht verbleven in april 2024
Reactie van Chris Riddall op 12 apr 2024
Dear Seema, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Out staff love your comments. Sincerely, Chris Riddall Nights Team Leader Queens Hotel Cheltenham

6/10 – Redelijk

Sapphire

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Most of the staff are friendly, and the room service is good. However, the facilities in the room need improvement. The bedside reading lamp is broken, and the bedside lamps can only be switched on through the button by the bulb, which is a bit dangerous for children. Additionally, the switch on the bedboard does not work. The carpet needs cleaning. Also, the hotel is very close to the building opposite; from the window, I can see it very clearly, so I have to keep the curtains closed all the time while staying there. Lastly, the pillows need cleaning, as there are feathers coming out of them
2 nachten verbleven in april 2024

10/10 – Uitstekend

paul

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed here many times and will be returning. Lovely place close to bars and restaurants, highly recommended
2 nachten verbleven in februari 2024
Reactie van Chris Riddall op 9 apr 2024
Dear Paul, Its always a pleasure to have you stay with us. Thank you for the great review of our hotel! Its always wonderful to hear such high praise. We are glad that you enjoyed your stays and we hope to see you again soon for another great stay! Sincerely, Chris Riddall Nights Team Leader Queens Hotel Cheltenham

8/10 – Goed

wayne

Reisde met partner
Very nice, comfortable old hotel with charm and history.
5 nachten verbleven in maart 2024
Reactie van Chris Riddall op 8 apr 2024
Dear Wayne, We very much appreciate your comments regarding your stay here with us at The Queens Hotel Cheltenham. We loved accommodating you during your 5 night stay while you were travelling in the UK. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. Our Hotel has a rich history and it was a pleasure to share it with you. Were so happy that our beautiful hotel was able to wow you with its charm. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Chris Riddall, Nights Team Leader, Queens Hotel Cheltenham

10/10 – Uitstekend

D'Yen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very satisfied, well kept hotel. Very clean.
1 nacht verbleven in maart 2024
Reactie van Chris Riddall op 6 apr 2024
Dear D'Yen, We very much appreciate your comments regarding your stay here in Cheltenham. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Your comments have been passed onto our housekeeping team who are delighted with your kind words regarding how well kept the hotel is. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Chris Riddall, Nights Team Leader, Queens Hotel Cheltenham

10/10 – Uitstekend

Lesley-Jane

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Chris Riddall op 6 apr 2024
Dear Lesley-Jane, Thank you for the great review and ratings of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Chris Riddall, Nights Team Leader, Queens Hotel Cheltenham

10/10 – Uitstekend

Geoff

Positief: Netheid, personeel en service
2 nachten verbleven in januari 2024
Reactie van Chris Riddall op 5 apr 2024
Dear Geoff, Thank you for the great review of our hotel! We are glad that you enjoyed your 2 night stay here with us at The Queens Hotel Cheltenham. We hope to see you again soon. Sincerely, Chris Riddall, Nights Team Leader, Queens Hotel Cheltenham

10/10 – Uitstekend

Sandrs

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Chris Riddall op 5 apr 2024
Dear Sandrs, We very much appreciate your recent ratings regarding your stay at the with us here in Cheltenham We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Its wonderful to head that you enjoyed the staff and service we provide. Thank you for your kind feedback, and we hope to see you again soon.. Sincerely, Chris Riddall, Nights Team Leader, Queens Hotel Cheltenham

8/10 – Goed

Benedict

1 nacht verbleven in maart 2024
Reactie van Chris Riddall op 21 apr 2024
Dear Benedict, Thank you for the great review of our hotel! We are glad that you enjoyed your stay in one of our beautiful city view rooms. We hope to see you again very soon. Sincerely, Chris Riddall Nights Team Leader Queens Hotel Cheltenham

10/10 – Uitstekend

Michele

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our stay started uncomfortably but ended very well. Staff were responsive to our difficulty with an over heated room and air conditioning not working. Facilities were good and we came away really refreshed.
3 nachten verbleven in maart 2024
Reactie van Chris Riddall op 1 apr 2024
Dear Michele, We very much appreciate your comments regarding your stay here at The Queens Hotel Cheltenham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we look forward to welcoming you back to The Queen's Kind Regards, Chris Riddall Night Team Leader

10/10 – Uitstekend

Terence

Reisde met partner
Great position and staff, management first class. Highly recomend!!
2 nachten verbleven in maart 2024
Reactie van jack op 31 mrt 2024
Dear TerenceIt was a pleasure reading your review. Thank you for your comments... I was very pleased to hear you enjoyed your stay and we look forward to seeing you again.Kind RegardsJack NeuschwanderReception Team Leader - The Queens Hotel

10/10 – Uitstekend

Martin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel
1 nacht verbleven in maart 2024
Reactie van Natasha Holland op 27 mrt 2024
Dear Martin, thank you so much for taking your time to rate your stay 5 out of 5 at the Queens Hotel Cheltenham. We are glad to hear that you that you enjoyed the Hotel. We hope to see you again soon and that your next visit will be as pleasant as the previous one. Sincerely, Natasha Holland. Reception Manager - The Queens Hotel Cheltenham.

10/10 – Uitstekend

Gerald

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Best Hotel position in Cheltenham .Very comfortable and warm accommodation suited us perfectly.
1 nacht verbleven in maart 2024
Reactie van Natasha Holland op 19 mrt 2024
Dear Gerald, thank you for taking time to rate your stay at the Queens Hotel Cheltenham. We hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Holland. Reception Manager - The Queens Hotel Cheltenham.

8/10 – Goed

Angela

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Natasha Holland op 19 mrt 2024
Dear Angela, thank you for taking time to rate your stay at the Queens Hotel Cheltenham. We hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Holland. Reception Manager - The Queens Hotel Cheltenham.

10/10 – Uitstekend

Philip

1 nacht verbleven in maart 2024
Reactie van Natasha Holland op 27 mrt 2024
Dear Philip, thank you so much for taking your time to rate your stay 5 out of 5 at the Queens Hotel Cheltenham. We hope to see you again very soon and that your next visit will be as pleasant as the previous one. Sincerely, Natasha Holland. Reception Manager - The Queens Hotel Cheltenham.

8/10 – Goed

Roger

2 nachten verbleven in februari 2024
Reactie van Natasha Holland op 27 mrt 2024
Dear Roger, thank you for taking your time to rate your stay with 4 out of 15 at the Queens Hotel Cheltenham. We hope to see you again soon and that your next visit will be as pleasant as the previous one. Sincerely, Natasha Holland. Reception Manager - The Queens Hotel Cheltenham.

8/10 – Goed

ikumi

3 nachten verbleven in februari 2024
Reactie van Natasha Holland op 27 mrt 2024
Dear Ikumi, thank you so much for taking your time to rate your stay 4 out of 5 at the Queens Hotel Cheltenham. We hope to see you again soon. Sincerely, Natasha Holland. Reception Manager - The Queens Hotel Cheltenham.

10/10 – Uitstekend

Sean

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location, friendly staff, comfy clean rooms
1 nacht verbleven in februari 2024
Reactie van jack op 3 mrt 2024
Dear SeanThank you for your great review! Really pleased to hear you enjoyed your stay and we hope to see you again soon.Kind RegardsJack NeuschwanderReception Team Leader - The Queens Hotel

10/10 – Uitstekend

kenneth

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really good hotel
1 nacht verbleven in februari 2024
Reactie van jack op 5 mrt 2024
Dear Kenneth, thank you for taking time to rate your stay at the Queens Hotel Cheltenham. We hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Holland. Reception Manager - The Queens Hotel Cheltenham.

10/10 – Uitstekend

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice regency style Hotel, good parking,excellent reception staff, room was good size comfortable bed, excellent shower. Good spot for town and nearby restaurants.
2 nachten verbleven in februari 2024
Reactie van jack op 3 mrt 2024
Dear DavidThank you for your comments regarding your stay at the Queens.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to welcoming you back to the Queens soon.Kind RegardsJack NeuschwanderReception Team Leader - The Queens Hotel

8/10 – Goed

Andrew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van jack op 5 mrt 2024
Dear Andrew, thank you for taking time to rate your stay at the Queens Hotel Cheltenham. We hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Holland. Reception Manager - The Queens Hotel Cheltenham.

10/10 – Uitstekend

Jodie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van jack op 5 mrt 2024
Dear Jodie, thank you for taking time to rate your stay at the Queens Hotel Cheltenham. We hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Holland. Reception Manager - The Queens Hotel Cheltenham.

6/10 – Redelijk

Sharon

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Liked the internal architecture of the stairs Room had some furniture which needed replacing
1 nacht verbleven in februari 2024
Reactie van jack op 25 feb 2024
Dear Sharon Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Kind RegardsJack NeuschwanderReception Team Leader - The Queens Hotel

10/10 – Uitstekend

Kevin

1 nacht verbleven in februari 2024
Reactie van jack op 31 mrt 2024
Dear KevinThank you for your kind review. We look forward to seeing you again.Kind RegardsJack NeuschwanderReception Team Leader - The Queens Hotel

10/10 – Uitstekend

Miranda

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice Hotel. Room facilities good. Great location for our visit.
1 nacht verbleven in februari 2024
Reactie van jack op 23 feb 2024
Dear MirandaThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind regardsJack NeuschwanderReception Team Leader - The Queens Hotel

10/10 – Uitstekend

David Edryd

Positief: Netheid, personeel en service
2 nachten verbleven in februari 2024
Reactie van jack op 5 mrt 2024
Dear Mr Edryd, thank you for taking time to rate your stay at the Queens Hotel Cheltenham. We hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Holland. Reception Manager - The Queens Hotel Cheltenham.

10/10 – Uitstekend

Glynnis

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Absolutely superb stay. Delightful and friendly staff, beautiful design building and interior decor, lovely rooms in every way. Excellent restaurant with superb breakfast. Could not fault the place. Central location. Was totally luxurious stay thank you
1 nacht verbleven in februari 2024
Reactie van jack op 22 feb 2024
Dear GlynnisWe very much appreciate your comments regarding your stay at the Queens.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to welcoming you back to the Queens soon.Kind RegardsJack NeuschwanderReception Team Leader - The Queens Hotel

8/10 – Goed

Steve

1 nacht verbleven in februari 2024
Reactie van jack op 31 mrt 2024
Dear Steve Thank you for your kind review. We look forward to seeing you again.Kind RegardsJack NeuschwanderReception Team Leader - The Queens Hotel

10/10 – Uitstekend

Michelle

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reception staff were very friendly, helpful and efficient. Hotel was beautiful
1 nacht verbleven in december 2023
Reactie van Natasha Holland op 10 feb 2024
Dear Michelle, thank you for taking time to rate your stay at the Queens Hotel Cheltenham. It is always a pleasure to receive positive feedback, and I will share your comments with our team. We hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Holland. Reception Manager - The Queens Hotel Cheltenham.

8/10 – Goed

Patricia

Reisde met een groep
Very good
1 nacht verbleven in januari 2024
Reactie van Natasha Holland op 4 feb 2024
Dear Patricia, Thank you for taking time to rate your stay at the Queens Hotel Cheltenham. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Holland.Reception Manager - The Queens Hotel Cheltenham.

8/10 – Goed

Edward

Positief: Netheid, personeel en service
1 nacht verbleven in januari 2024
Reactie van Natasha Holland op 4 feb 2024
Dear Edward, Thank you for taking time to rate your stay at the Queens Hotel Cheltenham. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Holland. Reception Manager - The Queens Hotel Cheltenham.

8/10 – Goed

Paul

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
Nice and historic property, room was way too warm and aircon didn’t work (plus really shouldn’t be needed in the middle of January!). Lovely, but pricey, food in the Victoria restaurant.
2 nachten verbleven in januari 2024
Reactie van Natasha Holland op 4 feb 2024
Dear Paul, Thank you for taking time to rate your stay at the Queens Hotel Cheltenham. Sincerely, Natasha Holland.Reception Manager - The Queens Hotel Cheltenham.

10/10 – Uitstekend

Prasanna

2 nachten verbleven in januari 2024
Reactie van Natasha Holland op 4 feb 2024
Dear Prasanna, Thank you for taking time to rate your stay at the Queens Hotel Cheltenham. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Holland. Reception Manager - The Queens Hotel Cheltenham.

8/10 – Goed

Mrs June

Reisde met familie
Positief: Netheid, personeel en service
I thought the staff were very good and very helpful particularly Jack on Reception and the lovely oriental cleaner on the 3rd floor who took time to ask us how our breakfast was and did we need help with our bags such a kind man .we enjoyed breakfast but they did seem under pressure .The property is tired not our room which was nice but the carpets could do with a clean on the corridors
1 nacht verbleven in januari 2024
Reactie van Natasha Holland op 23 jan 2024
Dear June, We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham. It is always a pleasure to receive positive as well as constructive feedback. I will share your comments with Jack and the rest of our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Holland.Reception Manager - The Queens Hotel Cheltenham.

8/10 – Goed

Celina

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff polite & very helpful, there were a couple of stains on the top of the duvet cover. Too hot in the room so did keep window open.
1 nacht verbleven in januari 2024
Reactie van Natasha Holland op 23 jan 2024
Dear Celina, We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham. It is always a pleasure to receive positive as well as constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one and more. Sincerely,Natasha Holland.Reception Manager - The Queens Hotel