4/10 – Matig
C M.
22 feb 2024
Had several issues during our stay
Self check in was fine, but there was no electricity so heating was off during the middle of winter. We left for a few hours while we tried to get in contact with the host to get this fixed. Eventually the power returned.
A big issue we had with the cabin was false advertisement. When we booked, the listing mentioned a hot tub as one of the amenities and that was one of the core activities we looked forward to on this trip. We wouldn't have come to this cabin if they didn't lie on the listing. This has since been removed from the listing due to our complaint. We were deeply disappointed and the host has been unresponsive. When voicing this to VRBO, even they couldn't get a hold of the host. With both the power issues and false advertisement, we considered getting a refund and finding an inn somewhere else but VRBO's call center was down so we ended up staying once the power was back.
Even with the power, heating was an issue. The layout of the home made it difficult to retain heat in the family rooms. It remained 50-60 degrees during our winter stay.
Overall the cabin experience was ok but we had problems with both the cabin and host.
Pros:
The small creek is very cute
The surrounding area is nice
The beds were comfortable
Cons:
Unresponsive host
One of the rooms has a very loud AC/Heating unit. Even louder when it rains
The carpets were not vacuumed.
We weren't told ahead of time that appliances like the dishwasher were under maintenance and couldn't be used
C M.
3 nachten verbleven in februari 2024