Accommodatievoorzieningen
Beschikbaarheid controleren

Beoordelingen van Candlewood Suites Chesapeake, an IHG Hotel

2.5 out of 5
Candlewood Suites Chesapeake, an IHG Hotel
4809 Market Pl, Chesapeake, VA

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 187 van 397 beoordelingen" "
Gastenscore: 8 - Goed. 115 van 397 beoordelingen" "
Gastenscore: 6 - Redelijk. 47 van 397 beoordelingen" "
Gastenscore: 4 - Matig. 27 van 397 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 21 van 397 beoordelingen" "

8,6/10

Netheid

8,6/10

Personeel en service

7,6/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Lisa

The property had easy access to get to places.
4 nachten verbleven in maart 2024
Reactie van Melinda W - General Manager op 25 mrt 2024
Thank you Lisa for your recent stay and for your 5 out of 5 review! Your support is truly valued and we are glad you enjoyed your stay. We hope to see you again soon!

10/10 – Uitstekend

Asrat

Positief: Netheid, voorzieningen
Good
1 nacht verbleven in maart 2024
Reactie van Melinda W - General Manager op 20 mrt 2024
Thank you for your recent stay and for your 5 out of 5 review! Your support is truly valued and we are glad you enjoyed your stay. We hope to see you again soon!

10/10 – Uitstekend

rodney

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Wonderful establishment definitely booking again!
2 nachten verbleven in maart 2024
Reactie van Melinda W - General Manager op 10 mrt 2024
We look forward to seeing you next time Rodney ! Thank you for the feedback. Your friend in hospitality,

10/10 – Uitstekend

Patrick, Newport News

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was great and property was well maintained.
1 nacht verbleven in maart 2024
Reactie van Melinda W - General Manager op 10 mrt 2024
Thank you Patrick for the 5 out of 5 review. We hope you get to come see us again at the Candlewood Suites Chesapeake /Suffolk.Your friend in hospitality,

2/10 – Ontzettend slecht

Luan

Positief: Personeel en service
1 nacht verbleven in maart 2024
Reactie van Melinda W - General Manager op 10 mrt 2024
We hate to see that you did not enjoy your stay. If you would like to talk directly about your stay call us at the hotel.Best Regards,

10/10 – Uitstekend

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The attentiveness of the front desks staff . The front desk clerk at night very friendly. We loved the suite . We will definitely come back . 💯
1 nacht verbleven in maart 2024
Reactie van Melinda W - General Manager op 4 mrt 2024
David,Thank you for the 5 out of 5 and we look forward to your future visits! Your friend in hospitality,

6/10 – Redelijk

May

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
We stayed for a night. In our studio room, the entire front of one of the cabinets was off and the door knob fell off the bathroom door. To say the least, it is very outdated. However, the staff was nice and the room and sheets were all clean
1 nacht verbleven in februari 2024
Reactie van Melinda W - General Manager op 4 mrt 2024
May-Thank you for bringing this our attention. We had a full renovation last year. We will make sure to address the issues in your room. We hope to have the opportunity to serve you again.

10/10 – Uitstekend

Yasmenne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Melinda W - General Manager op 4 mrt 2024
Thank you for the feedback!

10/10 – Uitstekend

Danise M

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Handicap room with roll in shower was perfect Full size fridge with microwave and two burners was perfect Free washer and dryer was perfect Excellent treadmill and free weights were perfect Friendly accommodating front desk staff were perfect I would stay there again
7 nachten verbleven in januari 2024
Reactie van Melinda W - General Manager op 4 mrt 2024
Danise-We are delighted to hear that your stay checked all the boxes. We hope to see you again at the Candlewood Suites Chesapeake /Suffolk.Your friend in hospitality,

4/10 – Matig

homin

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Melinda W - General Manager op 4 mrt 2024
Thank you for your feedback. We hate to see that your stay was less than perfect. If you would like to tell me more about the stay contact me directly at the hotel.

10/10 – Uitstekend

Zakee

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was a great stay. Rooms was clean and the staff was very helpful and polite. I’ll always come back.
2 nachten verbleven in december 2023

4/10 – Matig

T

Reisde met huisdieren, Reisde met partner
Positief: Personeel en service
Negatief: Netheid
I had high expectations, since the last candlewood I stayed at was really nice overall. This was the opposite of what i was expecting. The first room we got put into wasn't bad but the microwave was broken. They moved us to another room but this one was super dirty, microwave was messed up and the heating system was broken. We were soo disappointed.
2 nachten verbleven in november 2023

10/10 – Uitstekend

Margie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really enjoyed my stay the facilities were awesome esp the washer/dryer being free.
2 nachten verbleven in november 2023

8/10 – Goed

Charles, Anchorage

Reisde met partner
Positief: Netheid, personeel en service
Just another generic hotel off the freeway. It was fine. Kitchen range did not work to heat a pot of water. When someone walked down the hall the floor in our room vibrated.
1 nacht verbleven in november 2023

10/10 – Uitstekend

Brandon

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023

8/10 – Goed

Valencia, Orange

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very helpful. There was an issue of an extra charge on my card, but they got it cleared up right away.

8/10 – Goed

Gary

1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Alexzandria

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is my second time staying here. I really enjoy the full size fridge, the accommodations for all the rooms, the gym and etc. This is a great location for me each time I come here.
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Sherri, Douglasville

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed for work. Always stay here
1 nacht verbleven in augustus 2023

4/10 – Matig

KATHALEEN

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The staff was nice but the room was not. There was an overwhelming musty smell because the carpet was wet in front of the air conditioner and there was a cockroach on the wall. Bed was clean and comfy.
1 nacht verbleven in september 2023

10/10 – Uitstekend

Temika

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent
3 nachten verbleven in juni 2023

8/10 – Goed

Darrell, Arlington

Positief: Netheid, staat van de accommodatie en faciliteiten
Staff was very pleasant!
2 nachten verbleven in augustus 2023

2/10 – Ontzettend slecht

Tieshia, dorchester

Negatief: Netheid, staat van de accommodatie en faciliteiten
There were roaches in my room
3 nachten verbleven in juni 2023

4/10 – Matig

Daniel

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
My stay with Candlewood Suites was very unpleasant. I was not able to relax or rest for the drive I had ahead. Even though I was able to checkin at 2pm instead of 4pm, they didn’t have the room I paid for nor did they offer a reduction in rate. When I entered my room, the air conditioner had been turned off completely which made it extremely humid in the room. The room also smelled very strongly of fish or seafood. Very nauseating. Because of how tired I was, I used the Lysol and Clorox wipes I always carry to mask the smell. Luckily for me I brought those because the cleanliness was terrible. I believe the only thing that was clean was the bedding and the even then top comforter smelled bad. The bathroom was absolutely disgusting and had urine all over the back of the toilet. There was trash under the reclining chair as well, so you could tell the room wasn’t throughly cleaned. On top of all of this, our neighbors beside us had children who screamed and yelled until around 1am. The neighbors above us thumped on the floor all night, waking me up every hour. You’re probably asking why I never complained? Well some folks aren’t confrontational… however I do feel it’s important to write this review and warn those who may consider staying here. I paid $210 for one night. At that price, the experience should have been much better.

10/10 – Uitstekend

NADYNE

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The customer service was outstanding. All of them were competent, welcoming, and accommodating to my needs. They even loaned me an umbrella when it was raining, unlike other hotels in which I have stayed.
2 nachten verbleven in juni 2023

10/10 – Uitstekend

Stephanie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
very nice room very clean very quite
1 nacht verbleven in juni 2023

6/10 – Redelijk

Discover

Negatief: Netheid, staat van de accommodatie en faciliteiten
Stay somewhere else.
2 nachten verbleven in mei 2023

10/10 – Uitstekend

Andrea

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was clean and well kept up.
1 nacht verbleven in mei 2023
Reactie van Melinda W - General Manager op 31 mei 2023
Thank you Andrea for staying with us. We appreciate the feedback and hope to see you again. Your friend in hospitality,

8/10 – Goed

Jimmy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The manager was very nice and accommodating to me and boyfriend.
4 nachten verbleven in april 2023
Reactie van Melinda W - General Manager op 5 mei 2023
Thank you Jimmy! I am so glad you enjoyed your stay at the Candlewood Suites Chesapeake/Suffolk! We hope you come again. Your friend in hospitality,

10/10 – Uitstekend

Melissa

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We had the best stay here. Our room was very clean and staff were extremely friendly. Highly recommended.
3 nachten verbleven in maart 2023
Reactie van Melinda W - General Manager op 7 apr 2023
Melissa- We are pleased to here your stay was a perfect 5! We hope you get to come back again. Your friend in hospitality,

8/10 – Goed

Twanda

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice and clean
1 nacht verbleven in maart 2023
Reactie van Melinda W - General Manager op 10 mrt 2023
Hi Twanda- We are glad to hear you enjoyed your stay with us and we hope to see you again! Your friend in hospitality,

10/10 – Uitstekend

Nichelle

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Home away from home
I’ve stayed there before and I have to say that it’s very quiet and super clean. You can smell the freshness in the hallway. They’ve done some much needed upgrades since my last stay. The front desk people were very nice and courteous. That will be my return to hotel for all future stays. Now if they can get a pool.
2 nachten verbleven in februari 2023
Reactie van Melinda W - General Manager op 10 mrt 2023
Nichelle- We love to hear that you noticed our upgrades and we can't wait to see you on your next visit to the area. Your friend in hospitality,

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Check in was great, room clean staff friendly
1 nacht verbleven in februari 2023
Reactie van Melinda W - General Manager op 10 mrt 2023
Montoya- We appreciate the 5 out of 5 rating! We hope to see you again. Your friend in hospitality,

2/10 – Ontzettend slecht

Ashley

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was gross and dirty
2 nachten verbleven in februari 2023
Reactie van Melinda W - General Manager op 10 mrt 2023
Ashley- We hate hate to hear that your stay was less than perfect. Thank you for the feedback. If you would like to talk to me directly about your stay feel free to contact me at the hotel. Best Regards,

10/10 – Uitstekend

Nathan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
location
1 nacht verbleven in februari 2023
Reactie van Melinda W - General Manager op 15 feb 2023
Thank you Nathan for the 5 out of 5! We hope to see you again.

10/10 – Uitstekend

darrell

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2023
Reactie van Melinda W - General Manager op 10 mrt 2023
Thank you Darrell! Your friend in hospitality,

10/10 – Uitstekend

Kenneth

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice clean area and nice staff,room was excellent
1 nacht verbleven in februari 2023
Reactie van Melinda W - General Manager op 6 feb 2023
We appreciate your feedback Kenneth and we hope to see you again at the Candlewood Suites Chesapeake/Suffolk. Your friend in hospitality,

10/10 – Uitstekend

DJ

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2023
Reactie van Melinda W - General Manager op 11 jan 2023
Thank you DJ for the perfect 10! We look forward to your next visit at the Candlewood Suites Chesapeake/Suffolk.Your friend in hospitality,

8/10 – Goed

Steven

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beds are small and pillows are too small. All else is above average.
1 nacht verbleven in december 2022
Reactie van Melinda W - General Manager op 28 dec 2022
Thank you Steven for your feedback! We hope to see you again. Best Regards,

4/10 – Matig

Richard

Negatief: Personeel en service, voorzieningen
I made the reservation on November 24, 2022, @ 8:45 pm and got confirmation from Expedia @ 8:57 pm. Went to Candlewood to register for my room. An interior door was locked, a young girl come to the door to open the automatic doors. As we walked toward registration I told her I had a reservation. She proceeded to punch in a code to get behind the desk to look. Could not find it. I told her I just made it through expedia. She couldn't have happen because they are all booked up. Experia shouldn't have accepted the reservation. I would have to go somewhere else. Frustrated, I did go to Hampton on 511 USAA Drive 4 minutes away. Booking .com made the reservation and confirm the reservation when I arrive at about 10:00 or so greeted respectively as if they were waiting for me all night. Very warm reception. And not only that Candlewood put me as a no show. I'm currently requesting a refund from them and Capital Onemy credit card company. I ask them to check the security cameras between 8:45 and 10:00 pm. Haven't heard back as of yet Please help to end this matter.
Reactie van Melinda W - General Manager op 7 dec 2022
Richard,We hate to hear that you had such a bad experience. After doing some research it appears you booked our hotel Candlewood Suites Chesapeake but you went to the Candlewood Suites Norfolk Airport and stayed at the Hampton Inn Norfolk. We were not sold out on the 24th nor did we have a female working we had a male. I would be glad to speak to you directly. Feel free to contact me at the hotel 757.405.3030 or email melindawarren@lapgroup.com.Best Regards,

8/10 – Goed

billy

1 nacht verbleven in oktober 2022
Reactie van Melinda W - General Manager op 9 nov 2022
Thank you Billy for the feedback! Your friend in hospitality,

6/10 – Redelijk

Mark

1 nacht verbleven in oktober 2022

10/10 – Uitstekend

stephanie

1 nacht verbleven in oktober 2022

6/10 – Redelijk

Matthew

1 nacht verbleven in oktober 2022

10/10 – Uitstekend

Shanna

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was friendly
2 nachten verbleven in april 2022
Reactie van Melinda W - General Manager op 9 nov 2022
Shanna- Thank for you for your stay with with us and the 5 out of 5! Your friend in hospitality,

8/10 – Goed

Terri

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Be sure you get what you want im not handicap
I received a handicap room wasn't sure why made a complaint and the site where i booked it thru was no help but the hotel was nice and clean
1 nacht verbleven in oktober 2022
Reactie van Melinda W - General Manager op 4 dec 2022
Terri-Thank you for your feedback. We are sorry you had issues with your room type. We hope to get another chance to make it right the next time. Your friend in hospitality,

10/10 – Uitstekend

Patsy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in september 2022
Reactie van Melinda W - General Manager op 9 nov 2022
Thank you Patsy for the perfect 10! Your friend in hospitality,

10/10 – Uitstekend

Yvette

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Family trip
Friendly staff, pet friendly, and room ok only because of ventilation, had strange smell, but was clean and the air conditioned worked really well. I would recommend.
1 nacht verbleven in september 2022
Reactie van Melinda W - General Manager op 9 sep 2022
Thank Yvette for the 10 out of 10! We appreciate the recommendation and we hope to see you again soon at the Candlewood Suites Chesapeake/ Suffolk. Your friend in hospitality,

10/10 – Uitstekend

Larry

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a great stay and I would definitely stay again. Only inconvenient thing was a lack of an ice machine. I understand the extended stay logic of you have a fridge and you can make you own but if you check in late, it's tomorrow before you can freeze water to have ice in your room.
1 nacht verbleven in augustus 2022
Reactie van Melinda W - General Manager op 9 sep 2022
Larry-Thank you for the perfect score on your stay. I apologize we can not have ice waiting for you in the room but due to sanitation restrictions we can't. For future stays ask the desk for some we are able to give you some from our freezer at the desk. Your friend in hospitality,

8/10 – Goed

Brianne

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2022
Reactie van Melinda W - General Manager op 1 sep 2022
Thank you for the feedback Brianne!Your friend in hospitality,