Thank you for staying with us at Embassy Suites Naperville and sharing your feedback, Augustine! We appreciate your generosity with the rating and are glad you had a positive overall experience at our hotel. However, it's unfortunate that we fell short of your expectations in some aspects. We're sorry to hear about the shampoo and empty conditioner bottles. We should have ensured that these basic amenities were provided in your room, and we apologize for this oversight. Please rest assured that we will address this with our housekeeping team and take steps to ensure that all amenities are replenished appropriately for our guests. We regret any disappointment with the hotel's location. We are conveniently located in Naperville's Freedom Plaza and close to many restaurants and bars. We are also just a 30-minute drive from Downtown Chicago and the airport, and our guests usually find our location convenient, as it is such a good base for exploring the city. Nonetheless, we value your feedback and hope to have another opportunity to host you more successfully and delight you with a superior experience. Thank you for choosing us. Safe travels!Warm regards,Guest Experience TeamEmbassy Suites Naperville

Dear Steven, We are always pleased to receive feedback from our guests in relation to their stays at Embassy Suites Naperville, and we are delighted with your rating and comments - thank you very much. We strive to provide memorable experiences for our guests, and it's gratifying to hear your family enjoyed our breakfast offering and accommodations. Thank you for taking the time to share a 5-star review of our hotel. We sincerely appreciate it and hope to have the pleasure of serving you and your loved ones when your travels bring you all back our way. Take care!Warm regards,Guest Experience TeamEmbassy Suites Naperville

Hello, thank you for taking the time to share your feedback with us. We're glad to hear that you found our property clean and quiet. Your satisfaction is important to us, and we strive to provide a memorable experience for all of our guests. We value your input and will use it to continue to improve our services. If there is anything specific that you feel we could do to make your next stay even better, please feel free to let us know. We hope to welcome you back again soon.Warm regards,Guest Experience TeamEmbassy Suites Naperville

Dear guest, Thank you for taking the time to share your 5-star experience at Embassy Suites Naperville. We are thrilled to hear you enjoyed our complimentary breakfast, and it's great to know our clean facility and friendly staff were highlights of your visit. We strive to exceed our guests' expectations of quality accommodations, amenities, and service, and we're so glad we hit the mark for you. It was a pleasure to host you, and we eagerly anticipate your return for another memorable experience. Thank you for choosing us. Safe travels!Warm regards,Guest Experience TeamEmbassy Suites Naperville

Hi Rob, Thank you for your review. We regret to learn your experience didn't fully align with the top-notch stay we aim to provide, as reflected in your rating of our hotel. We apologize for any disappointment you experienced with our accommodation or service, and we would appreciate any feedback you could provide to improve, as that would allow us to take corrective measures for your future visits. Please know we're here to listen and adapt to ensure your comfort and satisfaction are prioritized. We hope we'll have another opportunity to host you more successfully and restore your faith in our hotel and hospitality. Thank you for staying with us on this journey. We appreciate it.Warm regards,Guest Experience TeamEmbassy Suites Naperville

Dear guest, We are disappointed to hear that your stay was not up to our high standards, and we sincerely apologize for any discomfort or inconvenience caused. We take upkeep and cleanliness very seriously, and our staff generally does a great job when it comes to maintaining our guest room features and preparing the rooms for upcoming guests, so it's regrettable to read we missed the mark here. Guest comfort and satisfaction are our top priorities, and we assure you that we have shared your comments about maintenance and bathroom supplies with the relevant teams to ensure we improve our processes and take immediate steps to address any areas that require attention. For future reference, please know that our front desk is always available to resolve any issues/concerns promptly, so kindly do not hesitate to contact our team if you encounter any challenges during your stay. We are here to make your stay as comfortable and enjoyable as possible. We hope you'll give us another chance to serve you better and provide you with a top-notch stay that aligns with the quality and standard expected of our brand. Thank you for allowing us to serve you during your travels. We appreciate your business and your feedback.Warm regards,Guest Experience TeamEmbassy Suites Naperville

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Pawan, We are thrilled you had an excellent stay at Embassy Suites Naperville - thanks so much for sharing your 5-star experience with us and future guests! We strive to exceed our guests' expectations, and it sounds like we have done so for you. It was a pleasure to host you, and we can't wait to host you again and provide another outstanding experience. Thank you for choosing us. Safe travels!Warm regards,Guest Experience TeamEmbassy Suites Naperville

Thank you for the 5-star review, Nataliya! We appreciate you chose Embassy Suites Naperville for your lodging needs on this journey and hope your stay was pleasant and comfortable. It was a pleasure to host you, and we look forward to welcoming you again when your travels bring you back to the area. Thank you for staying with us on this journey. Have a safe trip!Warm regards,Guest Experience TeamEmbassy Suites Naperville

Hi Hulya, We are very sorry and disappointed to read about the issues that marred your stay with us. Providing a clean and comfortable environment is our top priority, and we regret that we fell short of delivering that during your visit. Please know that our friendly and helpful front desk team is always available to resolve such issues promptly and make your stay as comfortable as possible. If there are any issues with the assigned room, we are happy to provide a new room if we are alerted to any shortcomings you encounter in your room upon check-in. Nonetheless, we thank you for bringing this matter to our attention, and we assure you that we will address this with our housekeeping team to ensure our standards of cleanliness are maintained at all times. We apologize for any discomfort or inconvenience you faced and sincerely hope you'll give us another chance to share a more pleasant experience on a future visit. Thank you for staying with us on this journey. We are grateful for the opportunity to serve you.Warm regards,Guest Experience TeamEmbassy Suites Naperville

Thank you so much for your kind words, Olga! Your positive comments about our accommodations and amenities brighten our day and motivate us to keep striving for excellence in everything we do and offer at Embassy Suites Naperville. It brings us great joy to read you were delighted and pleasantly surprised by the room size, and we are happy to hear you found your room spacious and comfortable. We are also pleased to learn our culinary offerings hit the spot, and it's gratifying to know you appreciated our breakfast option. Your satisfaction is what drives us, and we'll continue working hard to make every interaction with us enjoyable and memorable. Thank you for staying with us on this journey. We hope to see you again soon. Safe travels!Warm regards,Guest Experience TeamEmbassy Suites Naperville

Julie, we are delighted to hear you had a wonderful experience and loved every aspect of what we offer at Embassy Suites Naperville - thanks so much for your kind words and support! Reviews like yours are what keep us going the extra mile to deliver our best and provide 100% value and quality services at all times. We hope to have the pleasure of hosting you again and look forward to exceeding your expectations each time you choose us. Thank you for staying with us on this journey. We are honored to have you as a guest recently. Safe travels!Warm regards,Guest Experience TeamEmbassy Suites Naperville

Thank you for staying with us at Embassy Suites Naperville and providing valuable insights into your stay, Benjamin! We strive to deliver memorable experiences for our guests, and we are thrilled to hear you had a great stay overall. It's a pleasure to read you appreciated the included breakfast and the happy hour drinks, and we thank you for your kind words about our property owner. At our hotel, we always welcome constructive feedback, as it allows us to continuously improve our services and facilities for the satisfaction and enjoyment of our valued guests. We have shared your feedback about the bathrooms with our housekeeping department to ensure our standards of cleanliness are maintained at all times and immediate steps are taken to address any areas that require attention. We trust that everything else was to your satisfaction, and we look forward to hosting you again and hope to delight you with an even better stay during your next trip to the area. Thank you for making us your hotel of choice on this journey. We are grateful for the opportunity to serve you. Safe travels!Warm regards,Guest Experience TeamEmbassy Suites Naperville

Many thanks for the 5-star review, Ramiro! We are delighted to hear you had a positive experience at Embassy Suites Naperville and found our rooms and carpets clean and the property quiet. We strive to create a pleasant and tranquil environment for our guests' comfort and satisfaction, and we are so pleased we achieved said task with you. It was a pleasure to host you, and we look forward to welcoming you back soon for another peaceful and enjoyable experience. Thank you for choosing us. Safe travels!Warm regards,Guest Experience TeamEmbassy Suites Naperville

Hi Mark,Thanks you for choosing to stay with us. While we are pleased to see that you enjoyed your stay with us overall, we're really sorry to hear about your experience with the bed. Your comfort means the world to us, and we're dedicated to making sure your next stay is fantastic. If there’s anything we can do to help you enjoy your time with us more, just let us know. Can't wait to welcome you back to Embassy Suites Naperville!Warm regards,Guest Experience TeamEmbassy Suites Naperville

Dear Syed, Thank you for choosing to stay with us at Embassy Suites Naperville and taking the time to rate your experience with five stars. We are grateful for your business and your generosity with the rating. We hope your stay was pleasant and you had easy access to everything you needed. We strive to ensure your satisfaction with all aspects of your stay and apologize that our pillows fell short of your expectations. We have noted your suggestion for improvement and will use this insight to facilitate superior guest experiences moving forward. We trust that everything else was to your satisfaction, and we look forward to having you back soon and hope to delight you with an even better stay during your next trip to the area. Safe travels!Warm regards,Guest Experience TeamEmbassy Suites Naperville

Thank you so much for the 5 out of 5 rating, Jose! It's wonderful to read about your perception of our hotel, and we are delighted to hear you found our property beautiful and a convenient spot for things to do in the area. Located in Naperville's Freedom Plaza, we are close to many restaurants and bars, and we hope you enjoyed exploring the local attractions and activities from our great location. We appreciate you making Embassy Suites Naperville your hotel of choice on this journey and can't wait to have you back soon for another exceptional experience. Thanks again for your stay and your feedback. Safe travels!Warm regards,Guest Experience TeamEmbassy Suites Naperville

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Thank you for your review, Rich! We appreciate that you have taken the time to let us know how you perceived our accommodation and regret to hear that you did not experience the usual level of satisfaction that other guests have with their stays with us. We are committed to making every possible effort to exceed our guests' expectations of quality accommodations, and we regret that we failed to meet your expectations in this instance. We thank you for sharing your suggestion for improvement and have shared your feedback with our dedicated management team for review and future consideration. We understand the importance of maintaining a fresh look and feel for our property and take your input seriously. We hope you will give us another chance to delight you so we can showcase the improvements made based on your feedback and share a more enjoyable experience on a future stay. Safe travels!Warm regards,Guest Experience TeamEmbassy Suites Naperville

Dear Luis, We are grateful that you have taken a moment to review your experience at Embassy Suites Naperville, and we appreciate you awarding us a positive rating - thank you! We hope your stay was comfortable and you had easy access to everything you needed. Your satisfaction is important to us, and we're happy we met your expectations on this visit. If there's anything specific you'd like to see more of or areas where you feel we could improve to make your next stay even more enjoyable, please don't hesitate to let us know. We hope to have the pleasure of hosting you again and look forward to sharing a 5-star experience with you on your next visit. Thank you for making us your hotel of choice on this journey. Safe travels!Warm regards,Guest Experience TeamEmbassy Suites Naperville

Dear Kathleen, Thank you for choosing to stay with us at Embassy Suites Naperville and giving us a positive rating. We are grateful for your valuable insights and are happy to hear you appreciated the room's layout and our breakfast offering. We hope your stay was relaxing and you had easy access to everything you needed. We appreciate you informing us about the couch and have shared your feedback with our housekeeping team to ensure the issue you've highlighted is rectified promptly. We trust that the positives of your visit outweighed any downsides, and we look forward to having you back soon and hope to delight you with an even better stay during your next trip to the area. Safe travels!Warm regards,Guest Experience TeamEmbassy Suites Naperville

Dear Charles, We are always pleased to receive feedback from our guests in relation to their stays at Embassy Suites Naperville, and we are delighted to know you had a 5-star experience at our hotel - thank you so much for supporting our product/service and for your generosity with the rating! Providing clean accommodations and top-notch service is always our goal, and we are so glad we hit the mark for you. We apologize for the parking situation that caused you some inconvenience. We provide complimentary on-site parking facilities for our guests' convenience and try our best to accommodate all our guests for this facility. Parking is generally not an issue for our guests, and there is usually enough space for our guests to find a self-parking. However, there may be days when our lot becomes full, especially during busy times such as weddings, but we assure you that such occasions are rare. We are grateful for your patience and understanding and hope this aspect of your visit did not take away from the overall experience too much. We trust that the positives of your visit outweighed any downsides, and we look forward to welcoming you again when you return to Naperville. Thank you for choosing to stay with us on this journey. Safe travels!Warm regards,Guest Experience TeamEmbassy Suites Naperville

Many thanks for the 5 out of 5 rating, Walter! We are grateful for the opportunity to serve you during your travels and are thrilled to learn you had a positive experience at our hotel. We strive to exceed our guests' expectations of quality accommodations and amenities, and it's most rewarding to hear we have done so for you. We are delighted to read you liked our property, and it's great to know our culinary offerings hit the spot. It was a pleasure to host you, and we eagerly await your next visit and the chance to exceed your expectations again. Thank you for making Embassy Suites Naperville your hotel of choice on this journey. We hope to see you again soon. Safe travels!Warm regards,Guest Experience TeamEmbassy Suites Naperville

Dear guest, Thank you for choosing Embassy Suites Naperville for your recent stay and giving us a positive review. We hope your stay was comfortable and you had easy access to everything you needed. Your satisfaction is important to us, and we're glad we met your expectations on this visit. If there's anything specific you'd like to see more of or areas where you feel we could improve to elevate your stay in the future, we'd love to hear your thoughts. We hope to have the pleasure of hosting you again and look forward to sharing a 5-star experience with you on your next visit. Safe travels!Warm regards,Guest Experience TeamEmbassy Suites Naperville

Hi Amanda, We regret to learn that your recent visit did not meet your expectations, as reflected in your rating of our hotel. We aim to exceed our guests' expectations in each instance and take poor experiences seriously here. We would appreciate any feedback you could provide to improve, as that would allow us to take corrective measures for your future visits. We hope to have a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Thank you for staying with us on this journey and taking the time to review us. We are grateful for both.Warm regards,Guest Experience TeamEmbassy Suites Naperville

Dear Jonathan, We are grateful that you have taken a moment to review your experience at Embassy Suites Naperville, and we appreciate you awarding us a positive rating - thank you! We hope your stay was comfortable and you had easy access to everything you needed. Your satisfaction is important to us, and we're happy we met your expectations on this visit. If there's anything specific you'd like to see more of or areas where you feel we could improve to make your next stay even more enjoyable, please don't hesitate to let us know. We hope to have the pleasure of hosting you again and look forward to sharing a 5-star experience with you on your next visit. Thank you for making us your hotel of choice on this journey. Safe travels!Warm regards,Guest Experience TeamEmbassy Suites Naperville

Dear Tiffany, thank you for your wonderful review. We are so glad that you enjoyed your stay with us. We sincerely hope that you will come back to stay with us soon again next time you are in the area.Warm regards,Guest Experience TeamEmbassy Suites Naperville

Dear Guest, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area, and to give you a better stay on a future visit. Warm regards,Guest Experience TeamEmbassy Suites Naperville

Thank you so much for taking your time to write us the review. We're thrilled to hear that you enjoyed your experience with us. It means a lot to us. We look forward to welcoming you back soon!

Thank you so much for takin the time to leave us a review. It means a lot to us. We are looking forward to welcoming you back soon.

Dear Julie, Many thanks for taking the time out of your busy schedule to write a glowing review of your recent stay at Embassy Suites Naperville. We are grateful to have you as a guest recently and sincerely appreciate your kind words and support. We are happy to hear you enjoyed the spacious room, and it's a pleasure to read that our culinary offerings hit the spot! We strive to exceed our guests' expectations of quality accommodations/amenities, and we are so pleased we achieved said task with you. Knowing that you intend to stay with us again is our biggest compliment, and we can't wait to have you back soon for another 5-star experience. Thank you for choosing us. Safe travels!Warm regards,Guest Experience TeamEmbassy Suites Naperville

Dear Joe, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. Warm regards,Guest Experience TeamEmbassy Suites Naperville

Dear guest, Thank you for your review. We strive to deliver a great guest experience and are disappointed that your recent visit did not fully meet your expectations, as reflected in your rating of our hotel. Our primary goal is always to exceed our guests' expectations, so we would like to know more about how we may improve our product/service to ensure a superior experience for you and other guests in the future. We hope to have an opportunity to host you again and share a more positive experience on a future visit. Thank you for staying with us on this journey. We appreciate it.Warm regards,Guest Experience TeamEmbassy Suites Naperville

Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Adam, It's a pleasure to read your positive comments about your recent stay at Embassy Suites Naperville - thanks so much for your kind words and support! We are committed to making every possible effort to provide high-quality accommodations to our guests, and our dedicated team works very hard to ensure memorable experiences for our valued customers, so your endorsement of our staff and accommodations is gratifying. Thank you for recognizing our staff for their professional, courteous, and helpful service. Our team is delighted to receive your compliments. We are thrilled that we succeeded in providing a great guest experience at our hotel, and we can't wait to have you back soon for another rewarding stay. Enjoy your travels, and thank you for choosing us!Warm regards,Guest Experience TeamEmbassy Suites Naperville

Thank you for making Embassy Suites Naperville your hotel of choice on this journey, Scott! It's always great to be at the receiving end of a perfect score, and we hope you had an exceptional stay with us. It was a pleasure to host you, and we eagerly await your next visit and the chance to exceed your expectations again. Thanks again for your stay and your fabulous rating. Safe travels!Warm regards,Guest Experience TeamEmbassy Suites Naperville

Dear Jennifer, Thank you for staying at Embassy Suites Naperville and leaving us a positive rating. We are happy to hear that you liked our accommodation, and we hope your stay was relaxing and you had a good night's sleep at our property. We strive to ensure a safe parking experience for all our guests and appreciate you voicing your insecurities about the parking space in the back of the hotel building. Safety and security are our top priorities, and we do not take your concerns lightly. Please know that the relevant team has been alerted to your comments so they can look into the matter and consider ways to ensure a more comfortable experience for our guests in relation to parking. We are glad to hear you found parking in another lot, and we assure you that we will review the existing security procedures and policies we have in place for car parking and use this insight to improve our facilities and services. For future travels, please don't hesitate to contact our front desk team, who will be more than happy to provide their assistance with parking arrangements to ensure your peace of mind. Thank you for your valuable feedback. We are grateful for your understanding and hope to have another opportunity to welcome you and your daughter back for a more enjoyable stay. Safe travels!Warm regards,Guest Experience TeamEmbassy Suites Naperville

Dear Christopher, Thank you for making Embassy Suites Naperville your hotel of choice on this journey. We are grateful you took the time out of your busy schedule to rate us and sincerely appreciate you awarding us a 5/5 rating. Your satisfaction is our top priority, and we are pleased we could ensure that during this visit. We hope to welcome you back soon and look forward to exceeding your expectations again. Thank you for choosing to stay with us. Safe travels!Warm regards,Guest Experience TeamEmbassy Suites Naperville

Dear Henry, Thank you so much for your review! We're thrilled to hear that you had great experience at our hotel. It's always pleasured to know our guest had a memorable stay with us. We look forward to welcoming you back to another enjoyable stay in the future.Best regards,

Dear Jasmine, Many thanks for leaving us with a positive review of our hotel. We appreciate you taking the time to rate us with five stars and hope your stay at Embassy Suites Naperville was comfortable and you had easy access to everything you needed. We strive to exceed our guests' expectations, so please don't hesitate to let us know if there's anything specific you'd like to see more of or areas where you feel we could improve to elevate your stay in the future. We hope to have the opportunity to welcome you again when your travels bring you back to Naperville. Thank you for staying with us on this journey. Have a safe trip!Warm regards,Guest Experience TeamEmbassy Suites Naperville

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Lakesha, Thank you for staying at Embassy Suites Naperville and taking the time out of your busy schedule to review us. We value your feedback and your gracious remark about our staff. We strive to deliver a great guest experience, but it appears from your rating of our hotel that your time with us did not meet your expectations. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We are committed to your comfort and satisfaction and hope to have another opportunity to host you more successfully in the future. Thank you for your business and your review. We sincerely appreciate both.Warm regards,Guest Experience TeamEmbassy Suites Naperville

Thank you for your recent stay and for awarding us a perfect 5/5 rating, Frederico! It was a pleasure to host you at Embassy Suites Naperville, and we hope everything was in order and you had easy access to your essentials. We can't wait to have you back with us soon and provide another memorable experience. Thank you for choosing us. Safe travels!Warm regards,Guest Experience TeamEmbassy Suites Naperville

Many thanks for the 5-star review, Porsha! We are incredibly grateful you took the time out of your busy schedule to rate our hotel, and we are delighted that you had a great experience at Embassy Suites Naperville, as reflected in your perfect rating. We strive to ensure that every guest staying with us leaves 100% satisfied, and we are thrilled that we achieved said task with you. It was a pleasure to host you, and we can't wait to have you back with us soon. Thank you for choosing us. Safe travels!Warm regards,Guest Experience TeamEmbassy Suites Naperville

Dear LaReina, It is always a pleasure to receive positive feedback from our guests, and we are delighted to read about your 5-star experience at Embassy Suites Naperville - thanks so much for sharing details of your stay with us and others! We strive to exceed our guests' expectations of comfort, cleanliness, service, and quality accommodations/amenities, and it's rewarding to hear that we hit the mark for you. Thank you for endorsing our pleasant staff, clean facilities, and complimentary made-to-order breakfast; it's great to know that you appreciated the real eggs for the omelet so much. Your complete satisfaction is our biggest compliment, and we can't wait to host you again and provide another enjoyable experience. Safe travels!Warm regards,Guest Experience TeamEmbassy Suites Naperville