Luxe beddengoed, donzen dekbedden, pillowtop-bedden

Beoordelingen van Chicago Marriott Northwest

3.5 out of 5
Chicago Marriott Northwest
4800 Hoffman Blvd, Hoffman Estates, IL

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 410 van 772 beoordelingen" "
Gastenscore: 8 - Goed. 198 van 772 beoordelingen" "
Gastenscore: 6 - Redelijk. 90 van 772 beoordelingen" "
Gastenscore: 4 - Matig. 41 van 772 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 33 van 772 beoordelingen" "

8,8/10

Netheid

8,6/10

Personeel en service

8,0/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Amela

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
Did not have wifi. Very ususual! Otherwise great.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Jack

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent
3 nachten verbleven in mei 2024
Reactie van Manager op 11 mei 2024
Hello Jack,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had an excellent experience during your stay at our hotel. Our team strives to provide exceptional service to all our guests. Should you have any future inquiries or require assistance, please do not hesitate to reach out to us.

10/10 – Uitstekend

Lyle

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very lovely and warming. Would definitely stay here again
2 nachten verbleven in april 2024
Reactie van Manager op 6 mei 2024
Hello Lyle,We are thrilled to hear that you enjoyed the service provided by our team during your stay. We look forward to welcoming you back in the future for another enjoyable experience at our hotel.

10/10 – Uitstekend

Manraj, Westland

3 nachten verbleven in april 2024
Reactie van Manager op 2 mei 2024
Hello Manraj,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

6/10 – Redelijk

jonathan

Reisde met een groep, Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten
Disappointed in hours of dining room hours. Booked 2 rooms for my guest for our meetings also Star bucks only morning till 10 am
5 nachten verbleven in april 2024
Reactie van Manager op 14 apr 2024
Hello jonathan,We appreciate your feedback regarding the dining room hours and availability of Starbucks. Your comments will be shared with our team for further review to enhance our services. We encourage you to reach out to our management team directly to discuss any further concerns you may have.

6/10 – Redelijk

Shripathi

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Registration desk personnel needed to exhibit professional behavior. At the restaurant we went looking for help.
1 nacht verbleven in maart 2024
Reactie van Manager op 29 mrt 2024
Hello Shripathi,We value your feedback and apologize for any inconvenience caused during your stay. Guest satisfaction is our priority, and we will address these concerns with our team to ensure a better experience for future guests. We appreciate you bringing this to our attention for necessary improvements.

10/10 – Uitstekend

michael

Positief: Netheid, personeel en service
2 nachten verbleven in maart 2024
Reactie van Manager op 27 mrt 2024
Hello michael,Thank you for choosing to stay with us! We are delighted to hear that you had a wonderful experience at our hotel. We look forward to welcoming you back again soon for another fantastic stay!

10/10 – Uitstekend

Hugo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Manager op 29 mrt 2024
Hello Hugo,We are thrilled to hear that you had a wonderful stay with us! If you have any further comments or need assistance, please don't hesitate to contact us. We look forward to welcoming you back soon.

10/10 – Uitstekend

Roger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Manager op 27 mrt 2024
Hello Roger,We are thrilled to hear that you enjoyed your recent stay with us! We look forward to welcoming you back in the future for another 5-star experience.

10/10 – Uitstekend

Judith

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful place to stay with the family.
1 nacht verbleven in maart 2024
Reactie van Manager op 15 mrt 2024
Hello Judith,We are delighted to hear that you enjoyed your stay with your family. It's wonderful to know that you found our hotel to be a beautiful place for your vacation. If you have any further feedback or would like to share more details about your experience, please don't hesitate to contact us.

6/10 – Redelijk

Michael

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Dated and old.
2 nachten verbleven in februari 2024
Reactie van Manager op 9 mrt 2024
Hello Michael,We value your feedback and apologize for any inconvenience caused during your stay. Our team continually works to enhance the guest experience. Your comments have been shared with the management for further consideration.

10/10 – Uitstekend

Maher

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel with wonderful staff
1 nacht verbleven in maart 2024
Reactie van Manager op 5 mrt 2024
Hello Maher,We are delighted to hear that you found our staff wonderful during your stay. Your kind words mean a lot to us. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

2/10 – Ontzettend slecht

LuAnn

1 nacht verbleven in februari 2024
Reactie van Manager op 22 mrt 2024
Hello LuAnn, We're sorry to hear that your experience didn't meet expectations. Please feel free to reach out to us with more details so we can address any concerns you may have. We hope to have the opportunity to welcome you back and provide a better stay next time.

10/10 – Uitstekend

Maher

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
And professional staff and feedback with rooms and property
2 nachten verbleven in februari 2024
Reactie van Manager op 27 feb 2024
Hello Maher,We appreciate your positive feedback about our professional staff and property. Your comments are valuable to us as we strive to provide exceptional service to all our guests. Should you have any further comments or suggestions, please do not hesitate to reach out to our management team. Thank you for choosing to stay with us.

10/10 – Uitstekend

Maher

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very fast and friendly and nice location
1 nacht verbleven in februari 2024
Reactie van Manager op 24 feb 2024
Hello Maher,We're thrilled to hear that you appreciated our efficient service and convenient location. Should you have any future concerns or need assistance, please don't hesitate to reach out to our management team for further support.

10/10 – Uitstekend

Maher

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Fast and professional staff
1 nacht verbleven in februari 2024
Reactie van Manager op 22 feb 2024
Hello Maher,We appreciate your kind words regarding our staff. Guest satisfaction is our priority, and we're delighted to hear that you had a positive experience with our team. Should you need assistance or have any feedback in the future, feel free to reach out to our management team.

10/10 – Uitstekend

Kevin

3 nachten verbleven in december 2023
Reactie van Manager op 9 feb 2024
Hello Kevin,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a fantastic experience with us. If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future for another exceptional stay.

10/10 – Uitstekend

Maher

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Fast friendly desk lady
1 nacht verbleven in februari 2024
Reactie van Manager op 3 feb 2024
Hello Maher,Thank you for your kind feedback regarding our fast and friendly front desk staff. We strive to provide exceptional service to all our guests and we're delighted to hear that our team met your expectations. We hope to welcome you back in the future for another positive experience.

10/10 – Uitstekend

Christian

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Greeting was pleasant. Staff professional & courteous. Pleased all around
1 nacht verbleven in januari 2024
Reactie van Manager op 3 feb 2024
Hello Christian,Thank you for taking the time to share your positive experience with us! We are delighted to hear that our staff provided you with excellent service throughout your stay. Your satisfaction is our top priority, and we always strive to create a pleasant and professional atmosphere for our guests. We hope to welcome you back in the near future for another great experience.

8/10 – Goed

Tim

1 nacht verbleven in januari 2024
Reactie van Manager op 20 mrt 2024
Hello Tim,Thank you for choosing to stay with us! We hope you had a wonderful time at our hotel and look forward to welcoming you back soon.

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
4 nachten verbleven in januari 2024
Reactie van Manager op 3 feb 2024
Dear Guest, We appreciate you choosing our hotel for your stay. We apologize if we fell short of meeting your expectations. We would love to hear more about your experience so we can address any issues you may have encountered. Please reach out to us at your earliest convenience. We hope to have the opportunity to welcome you back in the future and provide you with a better stay.

6/10 – Redelijk

Roland

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Chicago January 2024
Older property that needs updating. Micro didn't work, tv stopped working twice. Clean just wearing out. Carpet, furniture. Good location for my work. Will not stay there again. Unless updated.
4 nachten verbleven in januari 2024
Reactie van Manager op 27 jan 2024
Hello Roland,Thank you for sharing your feedback on your recent stay. We appreciate your comments and apologize for any inconveniences you experienced. Our team strives to provide the best guest experience possible. We will take note of your concerns and share them with our management for future improvements. We hope to have the opportunity to welcome you back to our hotel in the future.

10/10 – Uitstekend

Jonathan

Reactie van Manager op 27 jan 2024
Hello Jonathan,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. We strive to provide excellent service and a comfortable stay for all our guests. If you have any further feedback or if there is anything else we can assist you with, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Brenda

1 nacht verbleven in januari 2024
Reactie van Manager op 27 jan 2024
Hello Brenda,Thank you for choosing our hotel for your recent stay! We are delighted to see that you had a fantastic experience with us. If there is anything else we can do to make your future visits even more memorable, please feel free to reach out to us. We look forward to welcoming you back soon!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in december 2023
Reactie van Manager op 27 jan 2024
Dear Guest,Thank you for choosing to stay with us! We're delighted to hear that you had a fantastic experience during your stay. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future.

10/10 – Uitstekend

Daniel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Manager op 27 jan 2024
Hello Daniel,Thank you for choosing our hotel for your stay! We're delighted to hear that you had such a wonderful experience with us. If there is anything else we can assist you with in the future, please don't hesitate to reach out to us. We look forward to welcoming you back again soon!

4/10 – Matig

Robert

Negatief: Netheid, staat van de accommodatie en faciliteiten
Room smelled like someone just cooked a hot plate curry dinner.
1 nacht verbleven in december 2023
Reactie van Manager op 27 jan 2024
Hello Robert, Thank you for your valuable feedback regarding the smell in your room. We apologize for any inconvenience caused. We strive to maintain a pleasant ambiance for all our guests and appreciate you bringing this to our attention. Your comments will be shared with our housekeeping team to investigate and address accordingly.

10/10 – Uitstekend

Michael

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Near the NOW Arena
1 nacht verbleven in december 2023
Reactie van Manager op 27 jan 2024
Hello Michael,Thank you for choosing our hotel for your stay near the NOW Arena. We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We value guest input and will use your comments to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.

10/10 – Uitstekend

Maher

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reactie van Manager op 6 feb 2024
Hello Maher,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 – Uitstekend

Christian

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
ClP
Overall it was pleasant & good … Regretfully, we never had housekeeping come in to change room & clean after being requested.
2 nachten verbleven in december 2023

6/10 – Redelijk

Tonye

Reisde met familie
Positief: Personeel en service
Liked the location. The house keepers and their supervisor were very nice and responsive to meeting our needs. However, the rooms need good cleaning job. The house keepers need new vacuum cleaners to do a better job of cleaning the rooms. The vacuum cleaners they have are quite old and not effective at all. Also no microwaves in the rooms.
4 nachten verbleven in november 2023

10/10 – Uitstekend

Maher

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly professional staff and easy check in
1 nacht verbleven in november 2023

6/10 – Redelijk

Katelynn

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
This is a Marriott??
This hotel is extremely run down & outdated for a Marriott. I guess the price reflects that. Needs MAJOR updates in the room & pool area.
1 nacht verbleven in november 2023

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
4 nachten verbleven in oktober 2023

10/10 – Uitstekend

Michael

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great
1 nacht verbleven in november 2023

10/10 – Uitstekend

Isabel

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice place I enjoyed it and it has a nice bar and nice breakfast buffet
1 nacht verbleven in oktober 2023

8/10 – Goed

Charles

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
good, but....
clean property with friendly staff. loved the shower arrangement with the shower wand. very helpful. however bed and pillows were much too soft. difficult to sleep. AC/heater kept startingon and off all night. other than that, nice place and quiet.
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Len

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023

8/10 – Goed

Francisco Ramon

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Though very nice hotel, our room was not cleaned and had to ask every night for fresh towel.
4 nachten verbleven in september 2023

10/10 – Uitstekend

Samuel

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel, if a little dated, but the rooms were nice and clean. Had a couple of small issues (TV remote wouldn't work, got locked out of room) but staff was helpful and attentive.
2 nachten verbleven in oktober 2023

8/10 – Goed

Linda

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close to a shopping center great stay!
3 nachten verbleven in oktober 2023

10/10 – Uitstekend

alex

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Glenn

1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Christian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Sandra

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stayed here for a wedding at The BRIX on the Fox. Hotel staff was very friendly and helpful. They offered a shuttle for us in the bridal party to and from the wedding which was a huge plus. Bathroom was a bit dirty and the coffee stand by the entrance was out of oatmilk, and did not offer teas, lemonades and blended beverages which is surprising for a Saturday morning. They should also have two people staffed there on weekends. I would still come back to this hotel!
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Alex

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location and courteous.
1 nacht verbleven in oktober 2023

2/10 – Ontzettend slecht

Kristin, Madison

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I stayed at this property for 3 nights and received no housekeeping services. When I attempted to rectify the situation I was told no manner was available consistently. I had to take out my own trash and dirty towels everyday. When I was only able to reach the manager by email I was offered an “unconditional apology”. I would not stay here again.
3 nachten verbleven in oktober 2023

10/10 – Uitstekend

xingsu

1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Tonya

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023

4/10 – Matig

John

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
3 nachten verbleven in september 2023