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Beoordelingen van Chicago Southland Hotel

3 out of 5
Chicago Southland Hotel
4375 Frontage Road, Oak Forest, IL

Beoordelingen

7,4

Goed

Gastenscore: 10 - Uitstekend. 302 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 334 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 164 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 112 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 88 van 1000 beoordelingen" "

7,8/10

Netheid

8,0/10

Personeel en service

6,2/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

6,0/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Michiel

Zakenreiziger
Negatief: Personeel en service
Er was erg veel lawaai op zaterdag avond en nacht.
4 nachten verbleven in september 2022
Reactie van General Manager op 29 sep 2022
Dear Michiel,Thank you so much for taking the time to leave us your review. We apologize for any noise issues during your visit and we'll be sure to look into your comments further. Please consider coming back to stay with us again soon. Sincerely,Team Best Western Chicago Southland

8/10 – Goed

Andre, Barneveld

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Goed hotel in Zuid Chicago
Goed hotel in Zuid Chicago, ruime kamer, goed ontbijt (inclusief)

2/10 – Ontzettend slecht

Denise

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I didn't like that our room wasn't ready at 5:30pm when check in was 3pm there was broken glass on the floor and waited another 45 minutes for another room it still wasn't ready so we went to a different hotel.
1 nacht verbleven in april 2024

6/10 – Redelijk

JINIFIR

There were loud children running and playing in the hallways.
1 nacht verbleven in april 2024

6/10 – Redelijk

Marcelle

Reisde met partner
Positief: Personeel en service
Just an average stay.
1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

Monica, HAZEL CREST

Reisde met familie
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
There were so many things that went wrong. I have filed a complaint with one of your reps on 3/22/2024. I will never go to this property again and would not recommend it to anyone.
1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

Carolyn

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I don't even know where to start... this location is in a bad part of town, and the lot is a mess. Incredibly hard to park and back out of a space. Going into the hotel, I got into my room and there were stains everywhere. The wall, the shower, the mirror had splatters of something on it, the floor looked so beat up, the outlet hardly worked next to bed, the shower was filthy (the curtain was dirty old and grimey, and the shelves were never cleaned). The shower pull knob barely worked, and hot water did not last more than 10 minutes. The window was wide open when I walked in, and I was surprised to not see any bird droppings in the room. Not pleased at all and would like some sort of refund or reimbursement. Will not come here again. Felt so unsafe and disgusted. Also, I booked this hotel because they had breakfast in the mornings, but all they had for breakfast was slices of square bread in a open pan with a tub of singular packets of butter next to it. Had 2 off brand bowls of cereal, but looked like it was in there for awhile. 0/10.
2 nachten verbleven in maart 2024

8/10 – Goed

Melissa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was nice, staff was great. Nice pool and hot tub too.
1 nacht verbleven in maart 2024

4/10 – Matig

Gloria

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen
I stay at this property some time ago. I was sadly disappointed in the decline of the condition of the hotel .I reservedva king size over 2weeks ago I checked in no king size available. The room was dingy broken chair at the desk.and the tv didnt work.We was given another room a little bit better. Ii will not be booking here again

8/10 – Goed

Cheyenne

Reisde met partner
Positief: Netheid
Not a very good breakfast selection … they didnt have enough towels in my room but gave clean ones when i asked for more . Very kind staff. Very clean room looks as advertised !!! No bugs!!!! Very comfortable stay.will definitely book again
2 nachten verbleven in februari 2024

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024

6/10 – Redelijk

Tiffany

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wish it would of said the pool close
1 nacht verbleven in januari 2024

2/10 – Ontzettend slecht

Maya

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was rude! We had no working shower in the 1st room then the 2nd room had mildew all on the shower curtain. And weed smoke in the halls.
2 nachten verbleven in januari 2024

4/10 – Matig

Elizabeth

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff does not provide room cleaning unless you ask for it. This was not communicate at check in. Furniture in room and carpets are in bad repair. Limited parking and major construction having next to hotel.
2 nachten verbleven in juli 2023
Reactie van General Manager op 29 jul 2023
Dear Elizabeth,We are disappointed to hear about your experience. Please accept our apologies for falling short of expectations. We strive to provide guests with any information they need prior to their arrival and upon check-in. If this was not the case, you can be certain we will get to the bottom of what went wrong. We will also make sure that our rooms are in tip-top shape. We know that we can do better. Should your travels bring you back, we welcome another chance to prove this. Sincerely,Team Best Western Chicago Southland

2/10 – Ontzettend slecht

Kymberly

Reisde met een groep, Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This hotel is simply terrible. I really dislike having to write a bad review but this was terrible. The whole hotel claims to be none smoking and that is the farthest from the truth! We had to leave the vent on in our bathroom with how bad it was coming in from the hall. There were zero wash cloths and when asked for clean towels was told there wasn’t any available. A jetted tub room was booked and that’s not what we got, when questioning the front desk the woman stated that’s our room because they are completely booked. TV remote only turned the TV on, would not change the channel or your volume. The Elevator continued getting stuck and you had to pry it open/shut to work. Will not book this place again.
Reactie van General Manager op 27 jul 2023
Dear Kymberly,Thank you for taking the time to let us know about your visit. Please know when booking through a third party we cannot guarantee a room type prior to arrival and we do our best to accommodate requests. Please accept our apologies that there was an unpleasant odor in your room. We will be conducting an investigation into this matter to ensure the issue is resolved. Our team wishes you pleasant future travels. Sincerely,Team Best Western Chicago Southland

2/10 – Ontzettend slecht

Cody

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in juli 2023

10/10 – Uitstekend

Robert

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in juli 2023

4/10 – Matig

Roger

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The staff was great. Very friendly and polite. The building was a mess. The elevator didn’t work. People were loud banging and slamming doors all night. A small issue was house keeping knocking on door at 10:00 AM asking if I would be checking out.
2 nachten verbleven in juli 2023
Reactie van General Manager op 23 jul 2023
Dear Roger,Thank you for offering feedback about your recent experience at our hotel. We're glad you enjoyed the service of our exceptional staff. Your comments are important to us, and we'll use them as we continuously work to improve our accommodations. Given another opportunity, we hope we can host you for the stay you expected. Sincerely,Team Best Western Chicago Southland

2/10 – Ontzettend slecht

Liliana

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Kitchenette falling apart.. would not eat breakfast there! Dirty carpet Dirty towels Furniture in room very old and falling apart Very disappointed Scroll and keep searching
3 nachten verbleven in juli 2023
Reactie van General Manager op 22 jul 2023
Dear Liliana,We appreciate your constructive feedback. Please know that we take cleanliness concerns very seriously, so we'll immediately take steps to improve. We're confident we can do better, and we hope to have a chance to change your perceptions. Sincerely,Team Best Western Chicago Southland

8/10 – Goed

Taimur

Reisde met familie
Positief: Personeel en service, comfort kamer
It was good price for the hotel friendly staff property needs little upgrade overall it was good
3 nachten verbleven in juli 2023
Reactie van General Manager op 21 jul 2023
Dear Taimur,It's wonderful to know that you enjoyed our friendly service during your visit and that you had a great time overall. We will keep your comments in mind about the upkeep of our accommodations, and we hope you will join us again soon. Sincerely,Team Best Western Chicago Southland

4/10 – Matig

Katrina

Reisde met een groep
Negatief: Netheid
my room is not fully cleaned. it was very noisy
1 nacht verbleven in juli 2023
Reactie van General Manager op 21 jul 2023
Katrina, Thank you for bringing your concerns to our attention. We apologize for any inconvenience you experienced during your stay. Our team is committed to providing clean and comfortable accommodations, and we regret that we fell short of your expectations. Please know that your feedback is valuable to us, and we will take the necessary steps to address the noise and cleanliness issues. Your comfort is our main priority, and we hope you'll give us another opportunity to provide you with a more enjoyable stay in the near future.Sincerely,Team Best Western Chicago Southland

2/10 – Ontzettend slecht

Brooke

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
There was no Wi-Fi when we arrived and we could only pay in cash so we had to leave and get $600 some odd dollars in cash to avoid their ridiculous ATM fees. They had our rooms wrong as well. I had my two children with me that were looking forward to swimming, but the pool was actually down the whole four days we were there! And to top it off, the elevator was broke the majority of the time, and we had to take stairs with my two elderly parents! The staff was very rude, and hard to understand with the thick accents that they had. The Night Shift worker was actually sitting in the chair, talking on the phone, picking crud and dead skin from between her toes, and didn’t wash her hands to help us when we needed a new key for our room. I have never experienced anything like this in any hotel in my life and we will absolutely never return to this hotel!
3 nachten verbleven in juli 2023
Reactie van General Manager op 15 jul 2023
Dear Brooke, Thank you for taking a moment to leave a review. Please accept our sincere apologies for the shortcomings during your stay. We are deeply disappointed to read your comments and want you to rest assured that all your concerns will be investigated internally and addressed with our team. We want our guests to enjoy comfort here, so thank you for bringing your concerns to our attention. It is our sincere hope that you will give us another opportunity in the future to provide you with an improved experience.Sincerely,Team Best Western Chicago Southland

10/10 – Uitstekend

Michelle

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Much better stay than most. Need to clean up the trash in the back parking lot but overall a good stay. Clean smells fresh and comfortable bed.
1 nacht verbleven in juli 2023
Reactie van General Manager op 13 jul 2023
Dear Michelle, Thank you for taking a moment to share your experience with us. We're pleased to note that you enjoyed your overall stay, and we appreciate you mentioning our clean and comfortable accommodations. We'll be sure to share your concerns about the back parking lot with our team for further consideration and to ensure our high standards of cleanliness are being met. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!Sincerely,Team Best Western Chicago Southland

8/10 – Goed

Danielle

1 nacht verbleven in juli 2023

8/10 – Goed

Nareshkumar

1 nacht verbleven in juni 2023

10/10 – Uitstekend

Yashika

1 nacht verbleven in juni 2023

4/10 – Matig

Maria

Zakenreiziger, Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
To be honest this is the second time I stay at a western hotel and again is a bad experience. I pull out the ouch and it had obvious old blood and on top of that it look like it wasn’t cleaned or sheets was changed. The room itself had some repairs that had not been kept. Bárrala and soap and towels. This place I wouldn’t recommend
1 nacht verbleven in juni 2023
Reactie van General Manager op 2 jul 2023
Dear Maria,We appreciate your feedback on our property, and we are sorry that our accommodations did not meet your expectations. Our team encourages our guests to notify us of any issues they encounter so we can find a solution for them. We apologize and will discuss your report with housekeeping. Thank you for notifying us of your recent experience, and please consider returning in the future for a better visit.Sincerely,Team Best Western Chicago Southland

10/10 – Uitstekend

Jessie

2 nachten verbleven in juni 2023

2/10 – Ontzettend slecht

Josephine

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Yikes!!
The hotel room was dirty. The bathroom had not been cleaned prior to giving it to me for the night. The floor still had shoe prints from the previous guest not to mention hair on the toilet seat and a dirty rag Hanover the shower. The remote was gross. The walls were dirty the chair was disgusting. I would never recommend that hotel. The front desk attendant did change my room to one next door. It was still substandard. But at least that bathroom didn’t have hair or dirty rags hanging.
1 nacht verbleven in juni 2023
Reactie van General Manager op 19 jun 2023
Dear Josephine, Thank you for taking a moment to leave a review. We are always working our hardest to provide a high-quality experience for all of our guests, so it is deeply disappointing to hear that we didn't meet your expectations. Your concerns regarding our accommodations will be discussed internally to ensure that we are meeting our own high hospitality standards. It was a pleasure having you here, and we hope you will give us another opportunity in the future to change your lasting impression. Sincerely,Team Best Western Chicago Southland

8/10 – Goed

Daniel

1 nacht verbleven in juni 2023

8/10 – Goed

Talukder

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The hotel room are nice and clean.
1 nacht verbleven in juni 2023
Reactie van General Manager op 16 jun 2023
Dear Talukder,Thank you for the excellent rating of your recent stay at Best Western Chicago Southland. We're glad you enjoyed your time with us and our clean accommodations. It would be our pleasure to host you again in Oak Forest, so come back soon!

6/10 – Redelijk

Brian

Zakenreiziger
Positief: Personeel en service
Place was absolutely fine and staff were very nice. Just in a very tough part of town.
1 nacht verbleven in juni 2023
Reactie van General Manager op 16 jun 2023
Dear Brian,Thank you for taking the time to share your experience with us. We are glad that our team positively impacted your stay and that you found everything well within our hotel. Unfortunately, what happens outside our property is not up to us. However, we do everything we can to ensure our guests have a safe and comfortable stay with us. Thank you for choosing to stay with us. Sincerely,Team Best Western Chicago Southland

10/10 – Uitstekend

Mikeya

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean hotel
1 nacht verbleven in juni 2023
Reactie van General Manager op 16 jun 2023
Dear Mikeya,We appreciate you reviewing your stay at Best Western Chicago Southland. You can always count on us for clean accommodations when traveling to our area. Thank you for the positive feedback, and we'll see you again next time! Sincerely,Team Best Western Chicago Southland

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Took a trip to Chicago for a family funeral. I was looking for a simple place for the night not expecting any high expectations, but for the price I paid, I was not expecting what we walked into. I have stayed in some places that I was a little disappointed due to pictures being deceiving, but this top the cake. This was beyond disappointing. First, I thought it was sketchy when we had to drive through a construction site to get to the building. Then when we walked in the room, I first noticed the stained carpets and the cover to the air conditioning unit was off and laying on the floor. When I walked I. The bathroom to use it, the fan cover was almost off and mold on the curtain. When I mentioned to the lady at the front desk about the cover on the air conditioner, she seem oblivious about it and had no explanation. I would definitely not recommend anyone staying here.
1 nacht verbleven in juni 2023
Reactie van General Manager op 8 jun 2023
We're sorry to hear about any lack of upkeep during your visit, as this is never our intention. We'll be sure to look into all your comments further and make changes where necessary. Please come back and join us again soon. Sincerely,Team Best Western Chicago Southland

2/10 – Ontzettend slecht

Ricardo

1 nacht verbleven in juni 2023

8/10 – Goed

Angela

Zakenreiziger, Reisde met partner
The breakfast sucked. We went out at around 6:30 to 7 and there was really no breakfast left. I asked if they will refill the breakfast and the girl said yes but no one showed up while we waited so we ended up going elsewhere for breakfast. Pretty inconvenient since we booked trying to save in breakfast. The carpet and bathroom dirty and dingy especially for the price paid for the room. The furniture disgustingly old. Lots of construction in front.
1 nacht verbleven in juni 2023
Reactie van General Manager op 6 jun 2023
Dear Angela,Guest satisfaction means everything to our team, so we are saddened to see you had a disappointing stay. We are constantly working to improve and apologize that our breakfast and the cleanliness of the room were not up to our normal high standards. You can be sure we will review your comments internally to make sure we do better going forward and we hope to have the honor of impressing you with our improvements on future visits to the area.Sincerely,Team Best Western Chicago Southland

6/10 – Redelijk

ROBERT

Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
UNCOMFORTABLE BEDS
BEDS WERE UNCOMFORTABLE
1 nacht verbleven in mei 2023
Reactie van General Manager op 1 jun 2023
Dear Robert,Thank you for taking the time to respond with feedback regarding your recent stay. Our greatest motivation is that our guests have a good experience during their stay; that is why we appreciate your valuable comments so that we can continue working to provide better service every day. We will pass the corresponding notes to the manager for their prompt attention. We hope you will consider staying with us again so that we can provide a much better experience.Sincerely,Team Best Western Chicago Southland

2/10 – Ontzettend slecht

Ya Qing, Markham

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Area is very unsafe, guests next door are blasting music and screaming early in the morning, and banging doors which means neighbourhood is not safe and walls are thin. Hotel and rooms are not well maintained, the bathroom door doesn’t close properly unless you slam the door, the shower makes a squeaky noice when turning to hot water, and the handle is properly screwed. Found a hair in one of the “clean” towels. Overall, not a safe area nor a well maintained building.
1 nacht verbleven in mei 2023
Reactie van General Manager op 27 mei 2023
Dear Ya,The issues you raise are important to us. Please accept our apologies for any concerns about cleanliness and safety, as well as for any issues with noise and the bathroom. We'll pass your comments along to the appropriate staff members, and we'd appreciate the chance to provide you with more suitable accommodations.Sincerely,Team Best Western Chicago Southland

4/10 – Matig

lamia

2 nachten verbleven in mei 2023

2/10 – Ontzettend slecht

Nicholas, Las Vegas

Negatief: Netheid, staat van de accommodatie en faciliteiten
Worse stay ever stayed like 10 years ago so raves about it not sure how they didn’t pull the best western name from it.
2 nachten verbleven in mei 2023
Reactie van General Manager op 22 mei 2023
Dear Nicholas,We're truly sorry to hear that your recent stay fell short of your expectations. Your feedback is important to us, and we appreciate you bringing your concerns to our attention. Rest assured, we are committed to continuously improving our services to ensure a better experience for our guests. Your satisfaction is our top priority, and we genuinely hope to have the opportunity to make it up to you in the future. Thank you for your patronage and for taking the time to share your thoughts.Sincerely,Team Best Western Chicago Southland

8/10 – Goed

Thiago

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I liked
3 nachten verbleven in mei 2023
Reactie van General Manager op 20 mei 2023
Dear Thiago, Thank you for choosing us for your visit to Chicago! We are glad to hear that you were satisfied with your experience and look forward to welcoming you back in the near future.Sincerely,Team Best Western Chicago Southland

6/10 – Redelijk

Samyyah

4 nachten verbleven in mei 2023

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2023

8/10 – Goed

Gregory

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in april 2023
Reactie van General Manager op 27 apr 2023
Dear Gregory,Based on your rating, it seems our accommodations met your needs. If there is anything else we could've done to improve your experience, please let us know. We want the opportunity to earn your five-star approval!Sincerely,Team Best Western Chicago Southland

2/10 – Ontzettend slecht

YUSUKE

Zakenreiziger
Negatief: Personeel en service
terrible service
3 nachten verbleven in maart 2023

4/10 – Matig

sukju

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
5 nachten verbleven in april 2023

10/10 – Uitstekend

Kayla

Reisde met een groep, Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great service definitely would recommend!!! Family and I had a great time and will be visiting again soon!
1 nacht verbleven in april 2023
Reactie van General Manager op 4 apr 2023
Dear Kayla,It's terrific we ticked all the boxes for you and your family to have a great stay! Whenever your adventures bring you back to the Windy City, please don't hesitate to revisit us at Best Western Chicago Southland!Sincerely,Team Best Western Chicago Southland

10/10 – Uitstekend

Dzmitry

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was nice and clean
1 nacht verbleven in maart 2023
Reactie van General Manager op 26 mrt 2023
Dear Dzmitry,It was a pleasure hosting you at Best Western Chicago Southland! We're glad our attention to cleanliness impressed you, and we look forward to seeing you again soon.Sincerely,Team Best Western Chicago Southland

8/10 – Goed

Elisa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
it was convenient
1 nacht verbleven in maart 2023
Reactie van General Manager op 14 mrt 2023
Dear Elisa,We're happy to hear this! At Best Western Chicago Southland, your comfort is what we strive for, and we're glad our accommodations served you well. We look forward to seeing you again someday!Sincerely,Team Best Western Chicago Southland

6/10 – Redelijk

Nathaniel

Positief: Netheid, personeel en service en comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Hotel was decent especially for the price but the construction next door can kill your car at night,my room was clean and comfortable with a great staff.
2 nachten verbleven in maart 2023
Reactie van General Manager op 10 mrt 2023
Dear Nathaniel,We take pride in offering clean, welcoming accommodations at an affordable rate, so we're glad you appreciated our efforts. The next time you're in town, we'd be happy to host you again.Sincerely,Team Best Western Chicago Southland