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Beoordelingen van Fairfield Inn & Suites Chicago Downtown/River North

3 out of 5
Fairfield Inn & Suites Chicago Downtown/River North
60 W Illinois St, Chicago, IL

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 697 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 215 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 55 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 17 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 18 van 1002 beoordelingen" "

9,4/10

Netheid

9,6/10

Personeel en service

8,8/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Richard

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Jose the concierge was very helpful and greeted us warmly. The hotel was clean, the breakfast room staff pleasant and also warm in greeting us.
3 nachten verbleven in april 2024
Reactie van Lorenzo op 1 mei 2024
Thank you for taking the time to review your recent stay. I'm so glad to hear that you enjoyed your stay and that our staff was friendly and helpful! Thank you again for your review, and please come back and see us again soon.

10/10 – Uitstekend

Yunior, Louisville

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall everything good, just a little bit noisy because near fire station.
3 nachten verbleven in april 2024
Reactie van Lorenzo op 1 mei 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.

10/10 – Uitstekend

Paul

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice place right downtown, close to lots of restaurants, shopping and grocery stores, would stay again.
4 nachten verbleven in april 2024
Reactie van Lorenzo op 27 apr 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.

6/10 – Redelijk

Adriana

Reisde met familie
Positief: Personeel en service
Negatief: Netheid
It's right in front of a Fire station so there was a lot of siren noise throughout the night which woke me up both nights. The room was clearly not thoroughly cleaned before we got there. Most surfaces were dusty and or sticky. The "buffet" breakfast was terrible more like an on the go type breakfast, very limited options. Out of the two elevators one never worked the 3 days I was there so there was always a long wait for it. The staff was great though, polite and attentive.
2 nachten verbleven in april 2024
Reactie van Lorenzo op 25 apr 2024
Thank you for this honest feedback. We always want to ensure that all of our guest receive the best possible experience. We did have one out of our 3 elevators out of service for maintenance during your stay and we are sorry that it caused you additional wait times. We have provided your feedback about invesitgating more breakfast options and triple checking our rooms to ensure our cleaning standards. Taking in all of this feedback, we hope that you allow us the opportunity to service you in the future.

10/10 – Uitstekend

Patrick

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to everything
2 nachten verbleven in april 2024
Reactie van Lorenzo op 24 apr 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.

10/10 – Uitstekend

Kiley

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property was in a great location and the staff was very friendly and helpful
5 nachten verbleven in april 2024
Reactie van Lorenzo op 24 apr 2024
Thank you for taking the time to review your recent stay. I'm so glad to hear that you enjoyed your stay and that our staff was friendly and helpful! Thank you again for your review, and please come back and see us again soon.

8/10 – Goed

joaquin suarez

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
La gente super amable, la ubicación es perfecta puedes caminar a casi todos lados, muy buenas opciones alrededor, el unico problema no servia un elevador y el fin de semana que estaban lleno fue un problema, aveces mas de 15 minutos oara poder bajar o subir.
5 nachten verbleven in april 2024
Reactie van Lorenzo op 24 apr 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.

8/10 – Goed

jeremy

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy check in, staff were terrific both at front desk and in the dining area. Great location, close to subway, walkable to Millennium Park/lakeshore/Navy Pier. Bed was fine. Everything clean. Gym was decently stocked with equipment. There is a busy fire station directly across the street so it can get loud at times. Parking is insanely expensive (much cheaper to use a parking app and find reserved parking 1-2 blocks away). Breakfast had interesting rotating options but food wasn't very tasty. One of the two elevators was broken for entirety of stay, meaning VERY long waits.
4 nachten verbleven in april 2024
Reactie van Lorenzo op 24 apr 2024
Thank you for taking the time to review your recent stay. Your feedback is very valuable to us and fellow travelers. I'm so glad to hear that you enjoyed your stay and that our staff was friendly and helpful! Thank you again for your review, and please come back and see us again soon.

8/10 – Goed

Judith

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Elevator was down. Long wait. Able to use staff elevator which was clearly inconvenient for them. Key cards stopped working before check out time. Very frustrating to come back from breakfast to find ourselves locked out of our room. Back standing in line at the single elevator. Staff very friendly! Great location.
1 nacht verbleven in maart 2024
Reactie van Lorenzo op 24 apr 2024
Thank you for taking the time to share your experience. Your insight and feedback is very helpful and thank you for bringing this to our attention, we will be sure to share it with the rest of our team here. We hope to have you back as our guest sometime in the near future for a better experience.

10/10 – Uitstekend

Miguel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice
4 nachten verbleven in april 2024
Reactie van Lorenzo op 21 apr 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.

10/10 – Uitstekend

Cécile

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice staff , very helpful , very clean
1 nacht verbleven in april 2024
Reactie van Lorenzo op 18 apr 2024
Thank you for taking the time to review your recent stay. Your feedback is very valuable to us and I'm glad to hear that our staff was friendly and helpful. Thank you again for your review, please come back and see us again soon.

8/10 – Goed

Daisy

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Great location, access to shops and dining
1 nacht verbleven in april 2024
Reactie van Lorenzo op 17 apr 2024
Thank you for the excellent review! We are delighted to hear that you enjoyed your time in Chicago and many of the amenities at our hotel! We hope you will come back and see us again soon!

8/10 – Goed

Denise

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location and very friendly and helpful staff. The only problem was a broken elevator at the time we were there so only 1 working elevator.
1 nacht verbleven in april 2024
Reactie van Lorenzo op 17 apr 2024
Thank you for taking the time to review your recent stay. I'm so glad to hear that you enjoyed your stay and that our staff was friendly and helpful! Thank you again for your review, and please come back and see us again so

10/10 – Uitstekend

Justin

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great stay and valet parking made getting in and out very easy! Also lots of dining options around the hotel.
2 nachten verbleven in april 2024
Reactie van Lorenzo op 17 apr 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.

10/10 – Uitstekend

Cindy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I would stay here again. It was a nice location and close to places were were going. We could walk to nearly everything. Parking was a couple of blocks away and somewhat pricy but considering it is Chicago and parking is at a premium we managed fine. The breakfast was good and those serving it kept up with the demand easily. They even came around and took our plates from us when we were finished. I have never had a hotel where they did that. The second elevator was not working during our stay. They opened up the service elevator to the patrons use though. It helped alleviate some of the wait time during breakfast and checkout times. The room was well maintained and clean. My only complaint is that is was impossible to regulate a comfortable temperature in the room. At 68 it was freezing and the placement of the vent was such that it blew right on the bed so the first night we froze. If the temperature was set to 69 it blew HOT air and it was terribly uncomfortable. There was no between. We ended up turning it off. Overall the plus outweighs the minus and it was a great place to stay.
1 nacht verbleven in april 2024
Reactie van Lorenzo op 10 apr 2024
Thank you for taking the time to review your recent stay. We're so glad to hear that your stay was everything you imagined it would be. We strive to affect every guest like that and it means a lot to us to hear when we do. Thank you again for the feedback and we hope to welcome you back again!

6/10 – Redelijk

Lissette, Azusa

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Constant elevator issues at this property during our stay, at one point was down to only 1 elevator which was the service elevator. Had to take stairs to 6th floor multiple times through out our stay due to elevators not working, and to many people waiting for elevator.
5 nachten verbleven in april 2024
Reactie van Lorenzo op 10 apr 2024
Thank you for taking the time to share your experience. Your insight and feedback is very helpful and thank you for bringing this to our attention, we will be sure to share it with the rest of our team here. Although some of our elevators were under Maintenace during your stay, we are glad that we were able to offer the 5 other elevators that were at your disposable as well. We hope to have you back as our guest sometime in the near future for a better experience.

10/10 – Uitstekend

Shiva, Chicago

1 nacht verbleven in april 2024
Reactie van Lorenzo op 10 apr 2024
Thank you for your review!

10/10 – Uitstekend

david

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Lorenzo op 10 apr 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.

10/10 – Uitstekend

Rafael

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was clean
1 nacht verbleven in maart 2024
Reactie van Lorenzo op 10 apr 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.

10/10 – Uitstekend

Edwin

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff really profesional & friendly. Just i little noise at night...we are close to a fire deparment. But we have a good time.
4 nachten verbleven in april 2024
Reactie van Lorenzo op 7 apr 2024
Thank you for taking the time to review your recent stay! Your feedback is very valuable to us and I'm glad to hear that our staff was friendly and helpful. Thank you again for your review, please come back and see us again soon.

10/10 – Uitstekend

FonChetta

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Lorenzo op 7 apr 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.

10/10 – Uitstekend

Brian

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice stay
2 nachten verbleven in maart 2024
Reactie van Lorenzo op 6 apr 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.

8/10 – Goed

FERNANDA URQUIDI

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Lorenzo op 3 apr 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.

10/10 – Uitstekend

German, Ciudad de Guatemala

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Personal super atento, amable y servicial, en todas las áreas. Instalaciones limpias. Muy buena ubicación.
3 nachten verbleven in maart 2024
Reactie van Lorenzo op 3 apr 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.

10/10 – Uitstekend

Shekia

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
There was nothing really unique about the experience. But we were satisfied with the hotel during our short stay.
1 nacht verbleven in maart 2024
Reactie van Lorenzo op 29 mrt 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.

8/10 – Goed

Mario

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff swapped rooms from a King Bed to a Double Bed for us free of charge when we accidently booked the wrong room! Great location, withing a few minutes from the Red Line
1 nacht verbleven in maart 2024
Reactie van Carla R. op 28 mrt 2024
Thank you for the review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.

10/10 – Uitstekend

H

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly staff
2 nachten verbleven in maart 2024
Reactie van Carla R. op 28 mrt 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.

10/10 – Uitstekend

Ana

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our stay was spectacular! The location of this hotel was great. Lots of food options within walking distance, and it felt very safe at all hours. The hotel staff from the front desk to the breakfast area couldn’t have been kinder. We will definitely be staying here again!
4 nachten verbleven in maart 2024
Reactie van Carla R. op 28 mrt 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.

8/10 – Goed

Vivechana

2 nachten verbleven in maart 2024
Reactie van Lorenzo op 17 apr 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.

10/10 – Uitstekend

Mary

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
One block to many restaurants
1 nacht verbleven in maart 2024
Reactie van Carla R. op 25 mrt 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us at the Fairfield Inn and Suites River North and that you look forward to visiting again. We look forward to your next visit as well and hope you will come back soon! Until then...

8/10 – Goed

Tristan

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Thank you for a great stay! We hope to visit again soon!
2 nachten verbleven in maart 2024
Reactie van Lorenzo op 20 mrt 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us at the Fairfield Inn and Suites River North and that you look forward to visiting again. We look forward to your next visit as well and hope you will come back soon!

10/10 – Uitstekend

Frank de

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ieht verkehrsgünstig. Downtown fußläufig erreichbar. Personal freundlich und eine problemlose Abwicklung
2 nachten verbleven in maart 2024
Reactie van Lorenzo op 20 mrt 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us at the Fairfield Inn and Suites River North and that you look forward to visiting again. We look forward to your next visit as well and hope you will come back soon!

10/10 – Uitstekend

James

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was very polite and accommodating.
2 nachten verbleven in maart 2024
Reactie van Lorenzo op 17 mrt 2024
Thank you for taking the time to review your recent stay at the Fairfield Inn and Suites River North, as your feedback is very valuable to us and fellow travelers. I'm so glad to hear that you enjoyed your stay and that our staff was friendly and helpful! Thank you again for your review, and please come back and see us again soon.

4/10 – Matig

Earl

Negatief: Netheid
1 nacht verbleven in maart 2024
Reactie van Lorenzo op 17 mrt 2024
Thank you for taking the time to share your experience and staying with us at the Fairfield Inn and Suites River North. Your insight and feedback is very helpful and thank you for bringing this to our attention, we will be sure to share it with the rest of our team here. We hope to have you back as our guest sometime in the near future for a better experience.

10/10 – Uitstekend

Stephen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The breakfast area staff, Javier and Fannie were excptionally kind, professional and welcomi.g.
3 nachten verbleven in maart 2024
Reactie van Lorenzo op 14 mrt 2024
Thank you for taking the time to review your recent stay at the Fairfield Inn and Suites River North, as your feedback is very valuable to us and fellow travelers. I'm so glad to hear that you enjoyed your stay and that our staff was friendly and helpful! Thank you again for your review, and please come back and see us again soon.

10/10 – Uitstekend

Juan Manuel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Muy buen hotel valor precio,solo el desayuno es muy esencial,deberían meter más frutas.
5 nachten verbleven in maart 2024
Reactie van Lorenzo op 14 mrt 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us at the Fairfield Inn and Suites River North. We look forward to your next visit as well and hope you will come back soon!

10/10 – Uitstekend

Luis Alonso Lopez

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Exclente ubicación
4 nachten verbleven in maart 2024
Reactie van Lorenzo op 13 mrt 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us at the Fairfield Inn and Suites River North especially our location. We look forward to your next visit and hope you will come back soon!

10/10 – Uitstekend

Gloria

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelente localidad muy limpio y muy amables
1 nacht verbleven in maart 2024
Reactie van Lorenzo op 9 mrt 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us at Fairfield Inn and Suites River North and that you look forward to visiting again. We look forward to your next visit as well and hope you will come back soon!

10/10 – Uitstekend

CHRISTINE

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice stay
1 nacht verbleven in maart 2024
Reactie van Lorenzo op 9 mrt 2024
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us at Fairfield Inn and Suites River North and that you look forward to visiting again. We look forward to your next visit as well and hope you will come back soon!

6/10 – Redelijk

Rafael

There is a fire department in front of the hotel and is super noisy. Is really an inconvenience.
4 nachten verbleven in februari 2024
Reactie van Lorenzo op 9 mrt 2024
Thank you for taking the time to share your experience and staying with us at Fairfield Inn and Suites River North. Your insight and feedback is very helpful and thank you for bringing this to our attention, we will be sure to share it with the rest of our team here. We hope to have you back as our guest sometime in the near future for a better experience.

10/10 – Uitstekend

Anna

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff and very safe area with security precautions.
1 nacht verbleven in maart 2024
Reactie van Lorenzo op 9 mrt 2024
Thank you for taking the time to review your recent stay at Fairfield Inn and Suites River North. Your feedback is very valuable to us and I'm glad to hear that our staff was friendly and helpful. Thank you again for your review, please come back and see us again soon.

10/10 – Uitstekend

Anita, Brighton

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location
2 nachten verbleven in maart 2024
Reactie van Lorenzo op 9 mrt 2024
Thank you for taking the time to review your recent stay at Fairfield Inn and Suites River North. Your feedback is very valuable to us and I'm glad to hear that our staff was friendly and helpful. Thank you again for your review, please come back and see us again soon.

10/10 – Uitstekend

Manuel Ignacio Luis Gonzalez Gomez, Ciudad de México

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Estupendo servicio !
3 nachten verbleven in februari 2024
Reactie van Lorenzo op 28 feb 2024
Amazing! We are so proud that you had such a great experience. We hope you'll have a chance to come back to us soon.

8/10 – Goed

Louis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The are
4 nachten verbleven in februari 2024
Reactie van Lorenzo op 28 feb 2024
Thank you for staying with us. We pray we get a chance to welcome you back soon.

10/10 – Uitstekend

Devaraju

Friendly front desk
1 nacht verbleven in februari 2024
Reactie van Lorenzo op 28 feb 2024
This is the feedback that we love to hear! Thank you for letting us know about your experience.

10/10 – Uitstekend

mario ivan

Zakenreiziger, Reisde met familie
Excelente Todo Un 10
4 nachten verbleven in februari 2024
Reactie van Lorenzo op 28 feb 2024
Excellent! We are glad you had such a great time! We appreciate you.

6/10 – Redelijk

Suah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Lorenzo op 28 feb 2024
We thank you for your feedback. Everything we receive only helps us to become better for all of our guests.

10/10 – Uitstekend

Tracy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice location!
3 nachten verbleven in februari 2024
Reactie van Lorenzo op 28 feb 2024
We are glad to hear you enjoyed us. We enjoyed you just as much! Come back to us again really soon.

10/10 – Uitstekend

Eloisa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Gran opción si quieres tener una estancia agradable y accesible, estaciones de metro cerca, restaurantes cerca, farmacias y tiendas como Target o Marshalls. La atención excelente desde la recepción hasta en el desayuno (Javier y Fannie que son del staff de desayuno muy amables y serviciales). Te hacen sentir como en casa. Volvería a hospedarme ahí.
3 nachten verbleven in februari 2024
Reactie van Lorenzo op 25 feb 2024
Wow! Thank you so much for this feedback. We loved hearing about your experience. We will be sure to pass this on to our staff to celebrate them. We cannot wait to welcome you back.

10/10 – Uitstekend

NANCI

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The area was excellent to enjoy time with family. We have to say that Javier and Fanny, the people from the catering were amazing. Their professional work and kindness were incredible.
3 nachten verbleven in februari 2024
Reactie van Lorenzo op 28 feb 2024
This feedback is wonderful to hear! We will surely pass this along to our staff. We hope to see you back with us very soon.