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Beoordelingen van Holiday Inn Chicago North Shore, an IHG Hotel

3 out of 5
Holiday Inn Chicago North Shore, an IHG Hotel
5300 West Touhy Ave, Skokie, IL

Beoordelingen

7,0

Goed

Gastenscore: 10 - Uitstekend. 330 van 1005 beoordelingen" "
Gastenscore: 8 - Goed. 227 van 1005 beoordelingen" "
Gastenscore: 6 - Redelijk. 152 van 1005 beoordelingen" "
Gastenscore: 4 - Matig. 126 van 1005 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 170 van 1005 beoordelingen" "

7,4/10

Netheid

7,2/10

Personeel en service

7,0/10

Voorzieningen

7,0/10

Staat van de accommodatie en faciliteiten

7,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Emilee

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Na
2 nachten verbleven in april 2024

10/10 – Uitstekend

Elvedin, sterling heights

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
👍👍👍
1 nacht verbleven in april 2024

10/10 – Uitstekend

Branka, Spokane

Positief: Personeel en service
2 nachten verbleven in april 2024

4/10 – Matig

Maram

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Over all is a good hotel EXCEPT for the fact that the pool is in the middle of it and moost rooms surround it. And the pool is open till 10pm (i think) basically it didn't close at 6. So if u have kids that wanna enjoy the pool, u'll have an awesome time. If u're an adult with or without kids that won't enjoy the pool and want yo sleep at a reasonable time, u better pack ur noise machine with u, coz it's gonna be looooud!
1 nacht verbleven in februari 2024
Reactie van Holiday Inn & Suites Chicago North Shore Skokie op 30 apr 2024
Thank you for your feedback. Your comments have been shared with the senior management team. Our pool hours are 9am-9pm. We apologize for any inconvenience you experienced while our guest. We strive to provide all of our guests with stellar service. Again, please accept our apologies.

6/10 – Redelijk

Ivan

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Rooms were little outdated, mattress was very uncomfortable, bathroom need new toilet, too small and too low. Doors need to be replaced.
2 nachten verbleven in april 2024
Reactie van Holiday Inn & Suites Chicago North Shore Skokie op 29 apr 2024
We appreciate your business and your feedback. Your comments have been shared with our corporate management team. Please accept our apologies for any inconvenience you may have experienced while staying with us.

2/10 – Ontzettend slecht

Mia

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The only good thing was maintenance guy. He was so nice and helpful.
2 nachten verbleven in april 2024
Reactie van Holiday Inn & Suites Chicago North Shore Skokie op 29 apr 2024
Thank you for your feedback. We apologize for any inconvenience experienced while our guest. We will pass along your comments regarding our maintenance personnel to him and to his manager. Again, thank you for taking time to rate our services.

10/10 – Uitstekend

Staci

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean. Had everything we needed there. Staff was friendly. Food was wonderful! Excellent hotel experience!
1 nacht verbleven in maart 2024
Reactie van Holiday Inn & Suites Chicago North Shore Skokie op 29 apr 2024
So glad you had an excellent experience! We hope you will consider us your home away from home when in our area.

4/10 – Matig

Shawn

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
No parking, they had an event going on and after I got back from a dinner I had to drive around for hours waiting on the event to end so I could park near the hotel. Hotel room was hot couldn’t get it to go below 74 degrees. Staff not very engaged or friendly.
1 nacht verbleven in april 2024
Reactie van Holiday Inn & Suites Chicago North Shore Skokie op 29 apr 2024
Thank you for your feedback. Please accept our apologies for any inconvenience.

4/10 – Matig

Admir

Reisde met een groep
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Everything is old Doesn't work shower, fridge, ligh, fen, coffee machine 😡
1 nacht verbleven in april 2024
Reactie van Holiday Inn & Suites Chicago North Shore Skokie op 29 apr 2024
Thank you for your feedback. Please accept our apologies that we did not meet your expectations.

8/10 – Goed

NIJAZ

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Plenty of parking space around the property, clean rooms, nice and friendly stuff.
2 nachten verbleven in april 2024
Reactie van Holiday Inn & Suites Chicago North Shore Skokie op 29 apr 2024
Thank you for your feedback. Glad you had a good stay. Come see us again soon!

4/10 – Matig

Amira

Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Holiday Inn & Suites Chicago North Shore Skokie op 30 apr 2024
Thank you for your feedback. We apologize that we did not meet your expectations. We continue to strive to provide our guests with stellar service. Again, we apologize for any inconvenience.

4/10 – Matig

Masauko

Reisde met familie
Positief: Personeel en service, voorzieningen
I have stayed here twice before. The first two times I stayed within the main section of the hotel. This time I was placed on the first floor facing the back parking lot near an exit door. It was extremely noisy because the side door was extremely loud when it opens and closes, and you could hear all the outside conversations and cars speeding out of the parking lot. Endless to say we didn’t get any sleep because of all the noise and commotion outside our window. I know next time to refuse a room on that is facing the additional parking in the back. We were not rested for our powerlifting event .
1 nacht verbleven in april 2024
Reactie van Holiday Inn & Suites Chicago North Shore Skokie op 29 apr 2024
Thank you for taking time to provide feedback on your recent stay. Please accept our apologies for any inconvenience you experienced while a guest at our hotel.

10/10 – Uitstekend

Adela

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Holiday Inn & Suites Chicago North Shore Skokie op 29 apr 2024
Thank you for the 5 out 5 rating. We appreiate your feedback. We hope you will continue to use our hotel for future stays!

10/10 – Uitstekend

Dzenana

Positief: Netheid, personeel en service
1 nacht verbleven in april 2024
Reactie van Holiday Inn & Suites Chicago North Shore Skokie op 29 apr 2024
Thank you for your feedback. Glad you had a good stay. Come see us again soon!

10/10 – Uitstekend

Jose

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was nice loved the bed and the pool
1 nacht verbleven in april 2024
Reactie van Holiday Inn & Suites Chicago North Shore Skokie op 28 apr 2024
So glad you enjoyed your stay with us. We hope you will make us your home away from home when in our area. Looking forward to having you stay with us again!

2/10 – Ontzettend slecht

Brittney

Rooms weren’t available
1 nacht verbleven in april 2024
Reactie van Holiday Inn & Suites Chicago North Shore Skokie op 28 apr 2024
We apologize for any inconvenience. Thank you for your time in providing a rating and comments.

2/10 – Ontzettend slecht

Kelly

Reisde met familie en kleine kinderen
Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service en voorzieningen
When I first arrived they stated that they didn’t have 2 queen bed rooms available even though I booked this room 2 weeks in advance. Had to give us another option which made things complicated for our family. Terrible staff! So rude when I asked for bedding for the pull out bed. Children in the hot tub so I couldn’t even enjoy that bc of children splashing in the hot tub. Breakfast for 12.95 is outrageous for what they served. It was basically what most hotels give out for free breakfast but way less options. Creepy employees making sexual remarks towards my 15 year old daughter. Never again will I come to this location.
1 nacht verbleven in april 2024
Reactie van Holiday Inn & Suites Chicago North Shore Skokie op 28 apr 2024
Thank you for your feedback. Your comments have been shared with our corporate management team. Please accept our sincere apologies for the inconvenience caused to you.

8/10 – Goed

Maria Catalina

2 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

Sara

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Neighboring room was yelling and employees let it continue until 3:30 in the morning!
1 nacht verbleven in april 2024
Reactie van Holiday Inn & Suites Chicago North Shore Skokie op 28 apr 2024
We apologize for the inconvenience you experienced while out guest. Your comments will be shared with the team for training purposes.

10/10 – Uitstekend

Alessandra

7 nachten verbleven in maart 2024
Reactie van Holiday Inn & Suites Chicago North Shore Skokie op 28 apr 2024
So glad you enjoyed your stay with us. We hope you will make us your home away from home when in our area.

8/10 – Goed

James

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everybody who works at this hotel knows customer service and was very professional in their job. I would come back here again.
1 nacht verbleven in maart 2024
Reactie van Holiday Inn & Suites Chicago North Shore Skokie op 28 apr 2024
So glad you enjoyed your stay with us. Your comments have been shared with the team! We hope you will make us your home away from home when in our area.

10/10 – Uitstekend

Lindsey

1 nacht verbleven in april 2024
Reactie van Holiday Inn & Suites Chicago North Shore Skokie op 28 apr 2024
So glad you enjoyed your stay with us. We hope you will make us your home away from home when in our area.

2/10 – Ontzettend slecht

David

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Terrible
2 nachten verbleven in maart 2024
Reactie van Holiday Inn & Suites Chicago North Shore Skokie op 28 apr 2024
Thank you for providing us with feedback. We apologize that we did not meet your expectations.

8/10 – Goed

CORNEL, Waterford Township

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Holiday Inn & Suites Chicago North Shore Skokie op 28 apr 2024
So glad you enjoyed your stay with us. We hope you will make us your home away from home when in our area.

10/10 – Uitstekend

Dave

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff is very courteous
2 nachten verbleven in maart 2024
Reactie van Holiday Inn & Suites Chicago North Shore Skokie op 28 apr 2024
So glad you enjoyed your stay with us. We hope you will make us your home away from home when in our area.

2/10 – Ontzettend slecht

Irvin

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Holiday Inn & Suites Chicago North Shore Skokie op 28 apr 2024
We apologize that you had a less than satisfactory experience with us. Thank you for providing us with feedback.

8/10 – Goed

Christine

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staffs were kind enough to give us another room when we noticed our room were smelling cigarettes.
2 nachten verbleven in maart 2024
Reactie van Holiday Inn & Suites Chicago North Shore Skokie op 28 apr 2024
So glad you enjoyed your stay with us. We hope you will make us your home away from home when in our area.

6/10 – Redelijk

David, Round Lake

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Holiday Inn & Suites Chicago North Shore Skokie op 28 apr 2024
Thank you for taking to rate our services. We will continue to strive to provide the best service possible and hope on your next stay you will be able to rate us 5 out 5!

8/10 – Goed

Milvie, Lorton

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love the fact that parking is very accessible and is in a prime location with a variety of restaurants in the area as well as a grocery store which was very helpful.
1 nacht verbleven in maart 2024
Reactie van Holiday Inn & Suites Chicago North Shore Skokie op 28 apr 2024
So glad you enjoyed your stay with us. We hope you will make us your home away from home when in our area.

10/10 – Uitstekend

Erykah

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
One of the best hotels ive personally stayed at
1 nacht verbleven in maart 2024
Reactie van Holiday Inn & Suites Chicago North Shore Skokie op 28 apr 2024
So glad you enjoyed your stay with us. We hope you will make us your home away from home when in our area.

8/10 – Goed

Jessica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Holiday Inn & Suites Chicago North Shore Skokie op 28 apr 2024
So glad you enjoyed your stay with us. We hope you will stayb with us next time you are in town.

6/10 – Redelijk

Vesna

Reisde met partner
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
We had to change 3 rooms because heating was not working in the first and second. We froze the first night.
4 nachten verbleven in maart 2024
Reactie van Holiday Inn & Suites Chicago North Shore Skokie op 28 apr 2024
Thank you for your feedback. Your comments have been shared with the management team for review. We apologize for the inconvenience caused to you.

10/10 – Uitstekend

Varissa

2 nachten verbleven in maart 2024
Reactie van Holiday Inn & Suites Chicago North Shore Skokie op 28 apr 2024
So glad you enjoyed your stay with us. We hope you will make us your home away from home when in our area.

8/10 – Goed

Young Wook

Location
5 nachten verbleven in maart 2024
Reactie van Holiday Inn & Suites Chicago North Shore Skokie op 21 mrt 2024
Thank you for taking time to provide feedback on your stay. See you again soon!

10/10 – Uitstekend

Ashley

Zakenreiziger
Positief: Voorzieningen
Good stay
7 nachten verbleven in maart 2024
Reactie van Holiday Inn & Suites Chicago North Shore Skokie op 21 mrt 2024
We appreciate your business and your feedback. Please make us your hotel of choice when in our area!

10/10 – Uitstekend

Idalis

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was my daughter birthday and she loved everything. It was safe and comfortable.
1 nacht verbleven in maart 2024
Reactie van Holiday Inn & Suites Chicago North Shore Skokie op 21 mrt 2024
So glad you daughter had a good time celebrating her birthday! See you again soon!

2/10 – Ontzettend slecht

Shanissa

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This place is absolutely terrible !!!!! They have bed bugs stay away !!!! They are supposed to give me a refund and now they won’t take my calls . Terrible
Reactie van Holiday Inn & Suites Chicago North Shore Skokie op 28 apr 2024
Thank you for your feedback. Your comments have been shared with the corporate office for review.

4/10 – Matig

Mary, Chicago

Negatief: Netheid
Unfortunately I arrived to the property very late because if I’d arrive earlier I would have complained. The room was colder than outside the heat never worked. The hot water was only hot for a 5 minute shower. I found a hair in the sink after I showered. Due to the room number I was unable to find my room for 15 minutes.
2 nachten verbleven in maart 2024
Reactie van Holiday Inn & Suites Chicago North Shore Skokie op 18 mrt 2024
Thank you for taking time to apprise of your stay. We regret we did not meet your expectations and we apologize for any inconvenience.

10/10 – Uitstekend

Sharon

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The place was very clean. A need the staff was amazing, I. Would stay there again any time
2 nachten verbleven in maart 2024
Reactie van Holiday Inn & Suites Chicago North Shore Skokie op 18 mrt 2024
Thanks so much for the 5 out of 5 rating. We are glad you had a good stay with us. We hope to see you again soon!

4/10 – Matig

Nelly

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Only good rating I would give this hotel would be the bartender - very nice guy. I asked for towels, never did the staff brought them. Once we checked in there were food items inside the fridge from previous guest. The male receptionist was very rude. Felt like he did not want to answer our questions. Lastly, I believe it was housekeeping staff knocked while we were sleeping, barely gave us a chance to open the door, they entered our room offering coffee - very random. Not coming back here. Expected more from a Holiday Inn.
2 nachten verbleven in maart 2024
Reactie van Holiday Inn & Suites Chicago North Shore Skokie op 18 mrt 2024
We appreciate that you took time to provide us with feedback on your recent stay. Your comments have been shared with the front office manager and housekeeping team. Your positive comment has been shared with the restaurant staff. Please accept our apologies that we fell short of your expectations.

4/10 – Matig

Paige

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Stayed here for two nights… when I checked in, the staff member checking me in was not friendly at all. Went down for breakfast the next morning. It’s standard continental breakfast except you have to pay for it. We waited at hostess stand for a long time with no one there to help us. I went up to ask the guest checkin if there was a server on staff and she said to just walk in, we did and found not a single table clean to sit at. Returned to hotel at end of the day to park, with two young children it was a NIGHTMARE! Circled the parking lot several times and finally found an opening at the farthest end of the hotel parking lot. Mind you, the parking lot extended beyond what looked like it was still property of the hotel. Hair was in our shower. Although I am familiar with the need for workers and the struggle, this place is NOT recommended to stay especially if you’re looking for hotel standards.
2 nachten verbleven in maart 2024
Reactie van Holiday Inn & Suites Chicago North Shore Skokie op 18 mrt 2024
We appreciate your feedback. Your comments regarding the staff have been passed along to the appropriate department heads for review and training purposes. As an FYI - not all of our room rates include breakfast, which is a hot breakfast buffet. We do apologize for any inconvenience you experienced while staying with us. Thank you for taking time out of your schedule.

2/10 – Ontzettend slecht

Tom

Negatief: Personeel en service
Upon check in I asked for a quiet room. I was told that my room would meet my request. Immediately after entering my room I heard the room next to mine had a young child who was crying. I went back to the front desk and asked if I could move rooms. The front desk moved me to room 220. This room was directly below the HVAC unit. The result was the worse hotel experience ever. I did not sleep and was exhausted the next day. I questioned whether I should request a refund.
1 nacht verbleven in maart 2024
Reactie van Holiday Inn & Suites Chicago North Shore Skokie op 18 mrt 2024
Thank you for taking time out of your schedule to provide us with feedback on your recent stay. We apologize for any inconvenience you experienced while our guest.

4/10 – Matig

Bridhet

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Got 2 joining rooms and my mother's bed sheets were dirty as well as my pillow I'm my room covered in lint and hair. They offered me 15 percent off and to change rooms which were on the opposite side of the building and since I was recent diagnosed with sciatica (which manager was told about) or was severely inconvenient and painful for me to have carry all my belongings to the end floor and kitty corner from the room we were in. No one offered to help me carry my things. Since we got to out new rooms which we were told were conjoined but they weren't because the room in between us was closed for maintenance, my mother's tv didn't work. They offered once again to move rooms which we refused management didn't know how to fix it and apparently night time maintenance of a hotel or this size was unheard of. My mother contacted corporate and we were told because we accepted the 15 percent off (before the TV issue) they couldn't give us anything else besides some points which equated to 1 free night, so we can torture ourselves again? Severely disappointed
1 nacht verbleven in maart 2024
Reactie van Holiday Inn & Suites Chicago North Shore Skokie op 18 mrt 2024
Thank you for the time you took to provide comments on your recent stay. Please accept our apologies that you were not satisfied with your experience.

4/10 – Matig

Elizabeth

Reisde met partner, Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
Unwelcoming and cold lighting. Felt like a car dealership that had been retrofitted with rooms
1 nacht verbleven in maart 2024
Reactie van Holiday Inn & Suites Chicago North Shore Skokie op 14 mrt 2024
Thank you for your feedback. The lights are LED lights such as you see in hotels and retail stores. We do hope we cam welcome you again to our hotel.

10/10 – Uitstekend

Vivian

1 nacht verbleven in maart 2024
Reactie van Holiday Inn & Suites Chicago North Shore Skokie op 28 apr 2024
So glad you enjoyed your stay with us. We hope you will make us your home away from home when in our area.

10/10 – Uitstekend

carmen

Positief: Netheid, staat van de accommodatie en faciliteiten
4 nachten verbleven in februari 2024
Reactie van Holiday Inn & Suites Chicago North Shore Skokie op 4 mrt 2024
Thank you for your business and your feedback. Glad you enjoyed your stay. See you soon!

4/10 – Matig

Anna

Reisde met familie
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
I specifically booked this hotel to take my grandson on a swim date. I read some reviews where management promised to look into the issue. It was obvious that they did not. The pool was soo cold i could not even get in. Mind you I swim in lake Michigan so I understand what swim water should be like. We arrived on Saturday afternoon and the pool staff was filling the hot tub. They took 2 hours to fill it and the water was cold. We returned the next morning at 915am and staff once again was filling the hot tub with cold water. I spoke to the GM who reported his staff had fixed the issue by turning on the filliment. I assured the GM to please just close the hot tub because his staff seamed to have an honesty concern. The GM went to feel the hot tub water for himself. Its was about 1030 am by now and the filliment had still not heated the water.
1 nacht verbleven in maart 2024
Reactie van Holiday Inn & Suites Chicago North Shore Skokie op 5 mrt 2024
We appreciate that you took time to make us aware of your comments. They have been shared with our management company/corporate office. Please accept our apologies for any inconvenience you may have experienced.

8/10 – Goed

Angel, Galesburg

Reisde met een groep, Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pool was not heated, in fact was ice cold. Which was a little disappointing considering that's one of the reasons we picked this particular hotel. It was a large pool though and the hot tub was perfect. Rooms were nice. Windows on the interior were a little strange. The TV guide was appreciated. No caffeinated coffee in the room but decaf and tea options available. Everything was clean and comfortable.
1 nacht verbleven in februari 2024
Reactie van Holiday Inn & Suites Chicago North Shore Skokie op 29 feb 2024
Thank you for staying with us and for your feedback. Your comments have been shared with our senior management/corporate team. We apologize for any inconvenience this may have caused you. We look forward to being of service in the future and hope you will stay with us again!

2/10 – Ontzettend slecht

Sunali

Zakenreiziger, Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Certain staff nice other managers are rude stay is nice comfy except for deposits never are returned properly to account over 300 dollars in deposit missing report it to numerous of staff problem never solves other than that it is a nice dinning atmosphere and people were friendly there but need to work on correcting policy's and lake of commutation fixing issues
3 nachten verbleven in februari 2024
Reactie van Holiday Inn & Suites Chicago North Shore Skokie op 29 feb 2024
Thank you for your feedback. Your comments have been shared with our senior, corporate management team. We apologize for any inconvenience this may have caused you.

10/10 – Uitstekend

Erica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Holiday Inn & Suites Chicago North Shore Skokie op 27 feb 2024
Your business is very important to us. Thank you for saying with us. Come see us again soon!