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Beoordelingen van Hyatt Place Chicago/ Schaumburg

3 out of 5
Hyatt Place Chicago/ Schaumburg
1851 McConnor Parkway, Schaumburg, IL

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 577 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 222 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 90 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 55 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 57 van 1001 beoordelingen" "

8,8/10

Netheid

8,8/10

Personeel en service

8,2/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Gloria

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel was nice, quiet and clean. Staff that we engaged with were nice and helpful. Room with king bed was clean and comfortable. Loved that check-out was Noon instead of the standard 11am at most places. Didn't try the continental breakfast that was offered, so I can't provide a review on that part.
1 nacht verbleven in april 2024
Reactie van Albana op 30 apr 2024
Greatly Appreciated !

10/10 – Uitstekend

Felecia

Reisde met familie
It was clean
2 nachten verbleven in april 2024
Reactie van Albana op 30 apr 2024
Thank you so much for your time!

8/10 – Goed

Charles, Pinehurst

Reisde met partner
Positief: Netheid, personeel en service
Good hotel some things like lights, faucets, etc do not work.
1 nacht verbleven in april 2024
Reactie van Hyatt Place Schaumburg/Chicago op 18 apr 2024
Thank You for your feedback. We appreciate your valuable time. Hope to see you soon in near future.

8/10 – Goed

Jerry

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Albana op 19 apr 2024
Thank you very much for your time! We appreciated your feedback!

8/10 – Goed

Lee, Green Bay

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
There is NO bar. They have 2 seats that you can get a drink at. It's attached to the check in desk. They alcohol choice limited and mainly Hyatt brand. No restaurant in walking distance. Choose the other Hyatt .5 miles and multiple restaurants and bar/restaurants. The lady checking in at same time also disappointed. She order some frozen chicken tenders. Please remove you have a bar.
1 nacht verbleven in april 2024
Reactie van Albana op 10 apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards,

10/10 – Uitstekend

Sameer

1 nacht verbleven in april 2024
Reactie van Albana op 30 apr 2024
Thank you so much for your time!

10/10 – Uitstekend

Cheryl, MADISON

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice and comfortable and clean
1 nacht verbleven in april 2024
Reactie van Albana Gm op 8 apr 2024
We truly appreciate your time!

2/10 – Ontzettend slecht

Sarah

Reisde met familie en kleine kinderen
Negatief: Personeel en service
Booked a 2 double bed with sofa sleeper for myself and my 4 kids, ended up getting a king bed with no sofa sleeper, pretty sure we are breaking occupancy rules with 5 people for a room with just one bed, very disappointed, reservation staff told me I was welcome to cancel and find another hotel when my kids were already in the pool and all our stuff in the room. Unfortunate that this hotel Id being run this way.
1 nacht verbleven in april 2024
Reactie van Albana op 8 apr 2024
Please accept our sincere apologies for any inconveniences created !

10/10 – Uitstekend

Christine

9 nachten verbleven in maart 2024
Reactie van Albana op 25 apr 2024
Thank you very much for your great scoring!!

6/10 – Redelijk

Monica

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Iron was not up to date, the room should have had an kitchenette from what I was told. Limited towels
1 nacht verbleven in maart 2024
Reactie van Albana op 4 apr 2024
Please accept our sincere apologies! Thank you so much for your time!

4/10 – Matig

Noemi

Reisde met familie
Negatief: Netheid
Unfortunately, when I booked this room, I thought a double meant a queen size bed, but turns out a double is smaller than a queen bed. I spoke to someone at the front desk and they informed me that this particular location doesn’t have any queen beds. Only doubles, which kinda looks like a full-size bed and king size beds. I had no idea and I mentioned this to the front desk and they said if I would had booked through Hyatt, I would have received more description of the bed size and I replied with yes, but I would’ve had to pay double. So I ended up having to book another room because the beds were just way too small from my family. Be mindful of this .
Reactie van Albana Gm op 1 apr 2024
Thank you very much for your feedback! Please accept our apologies from any inconveniences!

4/10 – Matig

Amie

1 nacht verbleven in maart 2024
Reactie van Hyatt Place Schaumburg/Chicago op 20 apr 2024
Thank You for your feedback. We appreciate your valuable time.

8/10 – Goed

Boone

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Rooms were great, and breakfast very good! Pool area was very cold and could use updating.
1 nacht verbleven in maart 2024
Reactie van Albana op 28 mrt 2024
Thank you very much for your feedback! !

10/10 – Uitstekend

Christy

1 nacht verbleven in maart 2024
Reactie van Hyatt Place Schaumburg/Chicago op 15 apr 2024
Hello,Thank you for your feedback.We appreciate your kind words.Thank You for choosing us. Hope to see you again in near future.

4/10 – Matig

Jazzmin

Heating in the room didn’t work properly
2 nachten verbleven in maart 2024
Reactie van Albana op 19 mrt 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards, Albana

10/10 – Uitstekend

Ashlie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly Staff
2 nachten verbleven in maart 2024
Reactie van Albana op 19 mrt 2024
Thank you so much!

10/10 – Uitstekend

Kathleen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean and quiet. Soundproofing is excellent. They allow pets but you'd never know it. Customer service/front desk is very friendly and helpful. Free breakfast options are limited but food doesn't sit. It's made in small batches so always fresh. Eggs,sausage and pancakes. They even have almond milk for the cereal.
2 nachten verbleven in maart 2024
Reactie van Albana Gm op 15 mrt 2024
Thank you very much for your great comments !

10/10 – Uitstekend

Scott

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to the mall and lots of restaurants and sights nearby, would definitely come back again!
3 nachten verbleven in maart 2024
Reactie van Albana Gm op 13 mrt 2024
We are very glad to know that you've enjoyed the stay with us!

10/10 – Uitstekend

samat

1 nacht verbleven in februari 2024
Reactie van Albana op 20 mrt 2024
Thank you very much for your great scoring!

10/10 – Uitstekend

Kevin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place
1 nacht verbleven in februari 2024
Reactie van Ona ,Front Desk Manager Hyatt Place Chic op 24 feb 2024
Thank you so much for your stay & your feedback.We really appreciate :))Best regards,

8/10 – Goed

Teresa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Ona ,Front Desk Manager Hyatt Place Chic op 20 feb 2024
Thank you so much for your stay & completing our guest survey!Best regards,

4/10 – Matig

Daniel

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
First room we were given we couldn't even get into. They reset our keys saying that i probably erased them on accident but the reset keys still wouldn't open our room. So they assigned us a second room which we got into right away. Room was clean but was a sauna in the room. Temperature was at 76 so i tried to lower the temperature and we left to goto an event. Afterwards we came back and couldn't get into our new room. Went throughto whole you must have accidentally erased the keys. They ended up sending a employee to get us into our room. He got us into our room but the key system wasn't working for our door and our room was now 80. He couldn't get our lock working but at least got the room to cool down greatly. Once he left I guess the front desk called to talk to us but the room phone wasn't working so we couldn't verify who called. We elected to stay in the room because 1 it started to cool down and 2 we werenot planning to leave till morning. Well weshould have left our room was not sound proof in the slightest and kids chasing each other around in the hallway kept us up allnight. Safe to say me and my wife will never stay at a hyatt.
1 nacht verbleven in februari 2024
Reactie van Albana GM op 19 feb 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards,

10/10 – Uitstekend

richard, indian creek

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Ona ,Front Desk Manager Hyatt Place Chic op 16 feb 2024
Thank you so much for staying with us. We appreciate your feedback :))Best regards,

2/10 – Ontzettend slecht

Zachary

2 nachten verbleven in februari 2024
Reactie van Albana op 20 mrt 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.

6/10 – Redelijk

Plummer

Reisde met partner
Check-in was quick. Room layout was strange. The heater blew out cold air. The elevator floors had water on it each time I used it. Bathroom was very small. Food serving and reception areas are small.
1 nacht verbleven in februari 2024
Reactie van Ona ,Front Desk Manager Hyatt Place Chic op 5 feb 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.Best regards,

8/10 – Goed

Gary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Ona ,Front Desk Manager Hyatt Place Chic op 30 jan 2024
Thank you so much for completing our guest survey!Best regards,

4/10 – Matig

Tylicia

1 nacht verbleven in januari 2024
Reactie van Albana GM op 22 jan 2024
Thank you for taking the time and completing our on-line survey! If is anything we can do to assist further, please you can reach out at anytime and we will be glad to help!

10/10 – Uitstekend

Michael

3 nachten verbleven in januari 2024
Reactie van Ona ,Front Desk Manager Hyatt Place Chic op 30 jan 2024
Thank you so much for completing our guest survey!Best regards,

10/10 – Uitstekend

Maurice

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Ona ,Front Desk Manager Hyatt Place Chic op 21 jan 2024
Thank you so much for your feedback. We really appreciate it :))Best regards,

10/10 – Uitstekend

Stevie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Albana op 21 jan 2024
Thank you very much for taking your time and completing our survey! Thank you for staying with us!

10/10 – Uitstekend

Jamie

1 nacht verbleven in januari 2024
Reactie van Ona ,Front Desk Manager Hyatt Place Chic op 19 jan 2024
Thank you so much for your feedback.We really appreciate it :))Best,

10/10 – Uitstekend

rebecca

1 nacht verbleven in januari 2024
Reactie van Ona ,Front Desk Manager Hyatt Place Chic op 19 jan 2024
Thank you so much for your feedback.We really appreciate it :))Best,

10/10 – Uitstekend

Miguel

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place clean quiet great location
1 nacht verbleven in januari 2024
Reactie van Albana op 15 jan 2024
Thank you very much for your great scoring !

10/10 – Uitstekend

Joey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Albana op 14 jan 2024
Thank you for your time ! We apprecaite your kind scoring!

8/10 – Goed

Sasiphan

Positief: Netheid, personeel en service en voorzieningen
Very happy with our stay! Connecting rooms and free breakfast made it so convenient!
1 nacht verbleven in januari 2024
Reactie van Ona ,Front Desk Manager Hyatt Place Chic op 10 jan 2024
Thank you so much for your feedback .We greatly appreciate it !Best regards,

8/10 – Goed

Atsuko

Reisde met familie
Positief: Netheid, comfort kamer
1 nacht verbleven in december 2023
Reactie van Ona ,Front Desk Manager Hyatt Place Chic op 11 jan 2024
Thank you so much for completing our guest survey.Best regards,

10/10 – Uitstekend

Jeanette

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Albana GM op 8 jan 2024
Thank you very much for taking the time and completing our on-line survey! We appreciate your kind scoring!

10/10 – Uitstekend

Rita

Zakenreiziger
Positief: Staat van de accommodatie en faciliteiten
Very accomodating for our big group!!
This is the third year in a row that we have taken our high school cheer team to back to back competitions in the area. This year we needed to leave the hotel 15 minutes before breakfast was scheduled to start. The hotel manager made arrangements for breakfast to start an hour earlier to accomodate our group!! The staff, rooms, lobby, and breakfast were all amazing. We will stay again next year!!
1 nacht verbleven in januari 2024
Reactie van Albana GM op 8 jan 2024
Thank you for your great Comments !! You are very welcome!

10/10 – Uitstekend

Justin

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Overnight
Very clean, organized, good breakfast. Slept well, very nice room!
1 nacht verbleven in januari 2024
Reactie van Albana GM op 8 jan 2024
Thank you !!

10/10 – Uitstekend

Mackenzie

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Thank you for an amazing stay
2 nachten verbleven in december 2023
Reactie van Albana GM op 8 jan 2024
Thank you for your great Comments !

10/10 – Uitstekend

Miriam

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in december 2023
Reactie van Albana GM op 8 jan 2024
Thank you very much for your great scoring!!

10/10 – Uitstekend

MIGNON

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Ona ,Front Desk Manager Hyatt Place Chic op 5 feb 2024
Thank you so much for your stay & your feedback :))

8/10 – Goed

Jayesh

Positief: Netheid, personeel en service en comfort kamer
2 nachten verbleven in december 2023
Reactie van Ona ,Front Desk Manager Hyatt Place Chic op 8 jan 2024
Dear Jayesh:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards

6/10 – Redelijk

Frank

Reisde met partner
Positief: Netheid
Negatief: Personeel en service, voorzieningen
This hotel is usually our first choice hotel to stay at for the last five years. We decided to stay at this hotel for five days when we normally stay for two to three days. Unfortunately, this hotel did not meet our expectations this time. We requested cleaning for two days straight, and they did not respond but left new towels with garbage bag expecting us to clean the hotel. The bed was not comfortable. I was very frustrated and disappointed. Our hotel room smelled funny and sewage. We will give another try next time we stay but sadly staying at this hotel did not make the long trip enjoyable.
5 nachten verbleven in december 2023
Reactie van Ona ,Front Desk Manager Hyatt Place Chic op 8 jan 2024
Dear Mr Frank:Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards,

8/10 – Goed

Michael

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Ona ,Front Desk Manager Hyatt Place Chic op 8 jan 2024
Dear Mr Michael:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards

10/10 – Uitstekend

Brandon

2 nachten verbleven in december 2023
Reactie van Albana GM op 22 jan 2024
Thank you very much for your great scoring!

10/10 – Uitstekend

Cheryl

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I accidentally left a book I was reading and asked if they had found it. I was able to pick it up more than a week later. The staff went above and beyond in my stay as well as with my book issue. I sincerely appreciate it. They have a very comfortable bed and a fantastic free breakfast! Highly recommend this hotel.
1 nacht verbleven in december 2023
Reactie van Ona ,Front Desk Manager Hyatt Place Chic op 8 jan 2024
Dear Cheryl:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards

10/10 – Uitstekend

Blanca

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Ona ,Front Desk Manager Hyatt Place Chic op 8 jan 2024
Dear Blanca:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards

10/10 – Uitstekend

mandy

3 nachten verbleven in december 2023
Reactie van Ona ,Front Desk Manager Hyatt Place Chic op 31 dec 2023
Thank you so much for your stay & your feedback .Best regards,

4/10 – Matig

Raquel, Holland

1 nacht verbleven in december 2023
Reactie van Ona ,Front Desk Manager Hyatt Place Chic op 19 jan 2024
Thank you so much for your feedback.We really appreciate it :))Best,