Lobby

Beoordelingen van Hyatt Regency Schaumburg Chicago

4 out of 5
Hyatt Regency Schaumburg Chicago
1800 East Golf Rd, Schaumburg, IL

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 450 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 256 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 133 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 79 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 85 van 1003 beoordelingen" "

8,2/10

Netheid

8,4/10

Personeel en service

7,6/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

aleksejus, Chicago

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

8/10 – Goed

BASSAM

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff were nice and facility were in very good condition, the thing that i didn’t like that my room have no view at all the only window were shaded not sure why!!! And the breakfast not worth the charge, very limited selection.
3 nachten verbleven in april 2024

10/10 – Uitstekend

Mackenzie

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the atmosphere and what the property had to offer
1 nacht verbleven in april 2024

10/10 – Uitstekend

Erika

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The night concierge was very helpful!
1 nacht verbleven in april 2024

10/10 – Uitstekend

Steven

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Solid 3 star hotel!
1 nacht verbleven in april 2024
Reactie van Klaudia Mitera op 22 apr 2024
Thank you for taking the time to review your most recent experience with us. We look forward to hosting you whenever your travels bring you to the Chicagoland area.

10/10 – Uitstekend

Marylynn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice property, bathroom needs updating but other then that no complaints
1 nacht verbleven in april 2024
Reactie van Klaudia Mitera op 22 apr 2024
Thank you for taking the time to review your most recent experience with us. We look forward to hosting you whenever your travels bring you to the Chicagoland area.

10/10 – Uitstekend

Odile

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean rooms. Great service and staff.
2 nachten verbleven in april 2024
Reactie van Klaudia Mitera op 22 apr 2024
Thank you for taking the time to review your most recent experience with us. We look forward to hosting you whenever your travels bring you to the Chicagoland area.

8/10 – Goed

Tracey

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were friendly & helpful. Bathroom was small and showing age.
1 nacht verbleven in april 2024
Reactie van Klaudia Mitera op 22 apr 2024
Thank you for taking the time to review your most recent experience with us. We are in the process of remodeling our bathrooms and we look forward to hosting you whenever your travels bring you to the Chicagoland area.

4/10 – Matig

Kelsi

2 nachten verbleven in maart 2024
Reactie van Klaudia Mitera op 4 apr 2024
Dear Kelsi, Thank you for taking the time to review our property. Creating a memorable and unique experience that our guests will always remember is our goal and it looks as if we have fallen short in your case. We would love to hear additional feedback on how we can better serve you in the future.

8/10 – Goed

michael

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
property is aging, rooms need a facelift.
2 nachten verbleven in maart 2024
Reactie van Klaudia Mitera op 28 mrt 2024
Thank you very much for staying with us and taking the survey. Your feedback is very important to us. I am sorry that we did not meet your expectations when it came to your room. Here at Hyatt Regency Schaumburg we want our guest to be as comfortable as possible. We apologize for the condition of the room during your stay with us. We are excited to announce that we will be renovating our rooms in the near future and truly hope you will give our property another chance to host and serve you.

6/10 – Redelijk

Kelsi

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Under construction that was extremely loud and interrupted the conference I was attending.
1 nacht verbleven in maart 2024
Reactie van Klaudia Mitera op 28 mrt 2024
Thank you so much for taking the time to let us know about your most recent experience. We would like to apologize for all of the construction noise that has taken place during your stay with us. It was an interruption of your sleep, concentration and working hours.We would like to share with you what that construction was working towards: remodeling and revamping our guest room bathrooms, so that we can have a better overall product to offer valuable customers such as yourself. By telling you the reason for this inconvenience, we hope you will look more charitably on the disruption of your daily lives.Thank you for your patience and understanding. We apologize again for any problems this caused you. We would love to host and serve you again once the construction has been completed.

8/10 – Goed

Matthew

Reisde met een groep
Positief: Netheid, personeel en service en voorzieningen
One of the elevators broken on a convention weekend causing some delays getting to and from the rooms. Other the. That was great.
4 nachten verbleven in maart 2024
Reactie van Klaudia Mitera op 28 mrt 2024
Thank you very much for taking our survey. Your feedback is very important to us. Here at Hyatt Regency Schaumburg aside from safety, comfort is our number one priority. I am terribly sorry that the elevator experience a malfunction during your stay. We completely understand how frustrating it can get having to wait longer than expected and for that we are truly sorry. We are striving every day to be the best hotel that we can be. Please give us a chance to make things up for you. Please book with us again and reference this instance and we will try to make your next visit a way better experience. Thank you.

8/10 – Goed

Nicholas

2 nachten verbleven in maart 2024
Reactie van Klaudia Mitera op 28 mrt 2024
Thank you for taking the time to review your most recent experience with us. We are very glad that you enjoyed yourself and we look forward to hosting you again whenever your travels bring you to the Chicagoland area.

2/10 – Ontzettend slecht

Calvin

Zakenreiziger
Positief: Personeel en service
Negatief: Voorzieningen
The lobby was inundated with families camped out and wholly indifferent to the other guests. Screaming children raced up and down the corridors while parents slept on the chairs and couches. I never saw one staff member even attempt to gain control over the situation. This was not a hotel but a circus. I will never stay at this property again.
1 nacht verbleven in februari 2024
Reactie van Klaudia Mitera op 22 feb 2024
Thank you for taking the time to review your experience with us. We are sorry that we fell short of your expectations and truly hope that you will give our hotel another chance.

8/10 – Goed

Luke, Carmel

Reisde met familie
Positief: Personeel en service
Nice property. Could stand to do a little bathroom remodeling. Staff was great. Rooms were as advertised.
2 nachten verbleven in februari 2024
Reactie van Klaudia Mitera op 13 feb 2024
Thank you for taking the time to review our property. We are glad that you enjoyed your experience. We are also excited to announce that we have begun on property remodel and the bathrooms are included! We are excited to host you again once the remodel is complete.

8/10 – Goed

tyler

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice property
1 nacht verbleven in januari 2024
Reactie van Klaudia Mitera op 12 feb 2024
Thank you so much for taking the time to let us know about your most recent experience at our property. We are very glad you enjoyed yourself and are excited to host you again!

10/10 – Uitstekend

Charlyn

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was very accomodating to my request for a late check out. My only complaint was the parking lot behind the hotel is not very well lit. I am a women taveling alone & I felt unsafe back there
2 nachten verbleven in februari 2024
Reactie van Klaudia Mitera op 12 feb 2024
Hello, Thank you for taking the time to review our hotel. We are glad that you enjoyed your most recent experience and look forward to welcoming you whenever your travels bring you back to the Chicagoland area.

6/10 – Redelijk

Noelle

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
We were not told the pool was closed and found out when we arrived.
1 nacht verbleven in februari 2024
Reactie van Klaudia Mitera op 6 feb 2024
Thank you very much for taking our survey. Your feedback is very important to us. Here at Hyatt Regency Schaumburg aside from safety, comfort is our number one priority. I am terribly sorry that the pool was out of service during your visit. I want to apologize on behalf of everyone for this huge inconvenience. We are striving every day to be the best hotel that we can be. Please give us a chance to make things up for you. Please book with us again and we will make your next visit a way better experience. Thank you

2/10 – Ontzettend slecht

Presly

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were extremely disappointed with the Hyatt Regency. There was water damage to the walls in the bathroom in our room. The pool was out of service, the restaurant was understaffed, then they made a mistake on our dinner order. The room service in the morning was so slow in delivering our order we did not have enough time to eat it because it came too close to the hotels check out at 11:00 am. Then when we checked out I went to use the men's room in the lobby and found diarrhea all over the toilet seat and the stench in the bathroom was so overwhelming that I had to immediately leave.
1 nacht verbleven in februari 2024
Reactie van Klaudia Mitera op 6 feb 2024
Thank you very much for taking our survey. Your feedback is very important to us. Here at Hyatt Regency Schaumburg aside from safety, comfort is our number one priority. I am terribly sorry for the issues that you experienced. These are not customary of our hotel and I would like to assure you they are a one off experience. I want to apologize on behalf of everyone for this experience. We are striving every day to be the best hotel that we can be. Please give us a chance to make things up for you. Please book with us again and we will make your next visit a way better experience. Thank you

6/10 – Redelijk

Johanna, Des Plaies

Reisde met partner
Positief: Voorzieningen
Second time staying here but this time we got stuck with a bed that was so squeaky and uncomfortable.
1 nacht verbleven in februari 2024
Reactie van Klaudia Mitera op 6 feb 2024
Thank you very much for taking our survey. Your feedback is very important to us. Here at Hyatt Regency Schaumburg aside from safety, comfort is our number one priority. I am terribly sorry that the bed in your room was uncomfortable and loud. We are striving every day to be the best hotel that we can be. Please give us a chance to make things up for you. Please book with us again and we will make your next visit a way better experience. Thank you.

10/10 – Uitstekend

James

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent service and nice property
1 nacht verbleven in januari 2024
Reactie van Klaudia Mitera op 29 jan 2024
Thank you for taking the time to let us know about your experience. We are glad you enjoyed your stay and look forward to hosting you again whenever your travels bring you to the Chicagoland area.

8/10 – Goed

Kenneth

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Klaudia Mitera op 29 jan 2024
Thank you for taking the time to let us know about your experience. We are glad you enjoyed your stay and look forward to hosting you again whenever your travels bring you to the Chicagoland area.

10/10 – Uitstekend

Matthew S

1 nacht verbleven in januari 2024
Reactie van Klaudia Mitera op 29 jan 2024
Thank you for taking the time to let us know about your experience. We are glad you enjoyed your stay and look forward to hosting you again whenever your travels bring you to the Chicagoland area.

2/10 – Ontzettend slecht

Charles, Brooklyn Park

1 nacht verbleven in januari 2024
Reactie van Klaudia Mitera op 22 mrt 2024
Charles, Thank you for taking the time to review your experience with us. We strive to provide a seamless experience for all of our guests wether they are away on business or a family vacation. It looks as if we have fallen short in your case. We are terribly sorry and we would love to hear feedback on how we could improve. Thank you again for your time.

10/10 – Uitstekend

Alexis

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in januari 2024
Reactie van Klaudia Mitera op 24 jan 2024
Thank you for taking the time to review our property. We are glad you enjoyed yourself and look forward to welcoming you again when your travels bring you to the Chicagoland area.

10/10 – Uitstekend

Maryna

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in januari 2024
Reactie van Klaudia Mitera op 22 jan 2024
Thank you for taking the time to review your most recent stay with us. We are glad that you enjoyed your experience and truly look forward to hosting you whenever your travels bring you back to the Chicagoland area.

10/10 – Uitstekend

Joseph, Rockville Centre

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Big hotel that is almost labyrinthine. But friendly helpful staff, clean facilities. Nice sized pool for laps but fitness center is relatively small.
2 nachten verbleven in januari 2024
Reactie van Kla op 22 jan 2024
Thank you for taking the time to review our hotel. We are glad that you enjoyed your most recent stay here with us and look forward to welcoming you back very soon.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
Would go back
Really nice lobby, restaurant, bar area. Made you feel like you were in a nice place. Rooms were very clean but dated. Overall for a hockey tournament it was good. They gave us a banquet room for parents to play cards and drink our own beverages. Definitely would go back
1 nacht verbleven in januari 2024
Reactie van Klaudia Mitera op 18 jan 2024
Thank you for taking the time to review our property. We are glad that you enjoyed your time with us and look forward to welcoming you back whenever your travels bring you to the Chicagoland area.

6/10 – Redelijk

Alexander

Zakenreiziger
Positief: Personeel en service, comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
I’ve stayed here on multiple occasions this time unfortunately the room had some issues the window ledge was full of water and rust spots all by the bathroom.
1 nacht verbleven in januari 2024
Reactie van Klaudia Mitera op 17 jan 2024
Thank you very much for staying with us and taking the survey. Your feedback is very important to us. I am sorry that we did not meet your expectations when it came to your room. Here at Hyatt Regency Schaumburg we want our guest to be as comfortable as possible. We apologize for the condition of the room during your stay with us. We are excited to announce that we will be renovating our rooms in the near future and truly hope you will give our property another chance to host and serve you.

10/10 – Uitstekend

Colleen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel stay experience
Beautiful hotel great service we really enjoyed our room definitely would recommend it and we would definitely come back
1 nacht verbleven in januari 2024
Reactie van Klaudia Mitera op 17 jan 2024
Thank you so much for the great review. We are glad you enjoyed your stay and look forward to hosting you again!

10/10 – Uitstekend

Johanna, Des Plaies

Reisde met partner
Positief: Voorzieningen
It smelled nice and clean when I first walked in the lobby. I was greeted right away. The room is nice and clean.
1 nacht verbleven in januari 2024
Reactie van Klaudia Mitera op 17 jan 2024
Thank you so much for the great review. We are glad you enjoyed your stay and look forward to hosting you again!

10/10 – Uitstekend

Allison

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My MacBook Pro was left behind in the room and housekeeping looked for it and found it. The gentleman at the front desk gave me plates and silverware after the restaurant was closed. They gave me a towel to borrow to clean my car from the snow. Their customer service was superb. I will come back each chess tournament.
2 nachten verbleven in januari 2024
Reactie van Klaudia Mitera op 17 jan 2024
Thank you so much for the great review. We are glad you enjoyed your stay and look forward to hosting you again!

10/10 – Uitstekend

Sean

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome staff, super welcoming and friendly making it a comfortable and quick stay the best it could be
1 nacht verbleven in januari 2024
Reactie van Klaudia Mitera op 17 jan 2024
Thank you so much for the great review. We are glad you enjoyed your stay and look forward to hosting you again!

10/10 – Uitstekend

Martha

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Klaudia Mitera op 17 jan 2024
Thank you so much for the great review. We are glad you enjoyed your stay and look forward to hosting you again!

10/10 – Uitstekend

Songyuan

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
good
1 nacht verbleven in januari 2024
Reactie van Klaudia Mitera op 17 jan 2024
Thank you so much for the great review. We are glad you enjoyed your stay and look forward to hosting you again!

10/10 – Uitstekend

Eva

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was friendly and professional. The bartender was very polite and very friendly, great drinks!
1 nacht verbleven in januari 2024
Reactie van Klaudia Mitera op 17 jan 2024
Thank you so much for the great review. We are glad you enjoyed your stay and look forward to hosting you again!

10/10 – Uitstekend

Anne

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was quiet and close to shopping and restaurants.
2 nachten verbleven in januari 2024
Reactie van Klaudia Mitera op 17 jan 2024
Thank you so much for the great review. We are glad you enjoyed your stay and look forward to hosting you again!

10/10 – Uitstekend

Martha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Klaudia Mitera op 1 jan 2024
Thank you for taking the time to review our hotel! We are glad you enjoyed your experience and look forward to hosting you again.

2/10 – Ontzettend slecht

Guillermina

3 nachten verbleven in december 2023
Reactie van Klaudia Mitera op 24 dec 2023
Thank you very much for taking our survey. Your feedback is very important to us. Here at Hyatt Regency Schaumburg aside from safety, comfort is our number one priority. I am terribly sorry that your stay was anything but perfect. We are striving every day to be the best hotel that we can be. Please give us a chance to make things up for you. Please book with us again and reference this instance and we will try to make your next visit a way better experience. Thank you.

10/10 – Uitstekend

James

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent service and stellar property.
1 nacht verbleven in december 2023
Reactie van Klaudia Mitera op 24 dec 2023
Thank you for taking the time to review your stay at the Hyatt Regency. We are delighted you enjoyed your experience and look forward to hosting you whenever your travels bring you back to the Chicagoland area.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The location is convenient and spacious. Staff was great. However, the entrance can be confusing to find especially if you arrive at night. No signs that clearly directs you to the entrance.
1 nacht verbleven in december 2023
Reactie van Klaudia Mitera op 20 dec 2023
Hello, Thank you for your feedback. We are glad you enjoyed your stay with us. We apologize the entrance was confusing, we will pass along your comments to leadership and look forward to hosting you again.

10/10 – Uitstekend

Erika, Redford

Reisde met familie
1 nacht verbleven in december 2023
Reactie van Grace op 18 dec 2023
Hello Erika ,Thank you very much for filling out our survey. We look forward to your return in the future. Best regards,

6/10 – Redelijk

Debra, Winnsboro

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Property is beautiful. Rooms are nice and comfortable. Only negative was how I was not greeted on check in. The gentleman working at 11 pm simply stated “I need an id”. And he didn’t tell me the room I reserved wasn’t available. I went to my room to find the phone making noises like it was off the hook and it was a small double room. The woman at the desk was very helpful and got me a new room (still no king available) but phone was quiet and she offered me comp breakfast which I kindly declined. Not their fault that kings were not available but the gentleman could have informed me before I went up. And could have said “welcome to the Hyatt”, etc. Otherwise a good stay. I would stay again.
1 nacht verbleven in december 2023
Reactie van np op 15 dec 2023
Thank you so much for your response. We will make sure that this will be escalated to the right department, for us to give an excellent services to the guest.

4/10 – Matig

Andrew

1 nacht verbleven in december 2023
Reactie van Klaudia Mitera op 4 jan 2024
Thank you for taking the time to review our property. Our goal is to create a seamless experience for all our guests and it looks as if we have fallen short in your case. We are truly sorry for this and hope that you will give our property another chance to host you in the future.

10/10 – Uitstekend

Brett

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Alternate for Arlington Games
Just a quick overnight trip after watching a football game at AT&T. A nice, and much more affordable, alternative over Arlington hotels!
1 nacht verbleven in oktober 2023
Reactie van np op 15 dec 2023
Thank you so much for your response. We are grateful that you enjoyed your stay in the property.

8/10 – Goed

Yasuhiro

Reactie van Klaudia Mitera op 5 feb 2024
Thank you so much for taking the time to let us know about your experience. We are glad you enjoyed your experience and look forward to welcoming you back whenever your travels bring you to the area.

10/10 – Uitstekend

Matthew S

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Grace op 13 dec 2023
Hello Matthew ,Thank you very much for filling out our survey. We look forward to your return in the future. Best regards,

8/10 – Goed

Nicole

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
Schaumburg Hyatt review
The hotel could use some updating. On the room floors, carpet was stained, room furniture was visibly scratched and bed skirt was tattered. Ceiling tiles were damaged in the hall. On the plus side, staff were very friendly and accommodating. The bed was clean and comfortable . The breakfast was vast and varied and parking was easy.
2 nachten verbleven in december 2023
Reactie van Grace op 13 dec 2023
Thank you so much for your response. Our apologies, we will make sure to escalate your experience so we can improve for future stays.

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Overall, Good stay
It was good, and efforts were made to correct mishaps that left a good impression. I look forward to returning again in the near future!
2 nachten verbleven in december 2023
Reactie van Grace op 13 dec 2023
Thank you for your response. We are glad that your enjoy stay. We, employees are delighted that we delivered a good service to each guest. We look forward to your return in the future.

10/10 – Uitstekend

Chris

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Always love staying at Hyatt Hotels
1 nacht verbleven in december 2023
Reactie van Grace op 13 dec 2023
Hello Chris ,Thank you very much for filling out our survey. We look forward to your return in the future. Best regards,