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Beoordelingen van MainStay Suites Chicago Schaumburg

2.5 out of 5
MainStay Suites Chicago Schaumburg
1200 Bank Drive, Schaumburg, IL

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 332 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 348 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 146 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 93 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 81 van 1000 beoordelingen" "

7,6/10

Netheid

8,0/10

Personeel en service

7,2/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

7,2/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Alyssia

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
N/a
2 nachten verbleven in maart 2024
Reactie van Managment op 29 apr 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 – Ontzettend slecht

Kevin

Awful service. Bed was disgusting
5 nachten verbleven in april 2024
Reactie van Managment op 29 apr 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the room. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 – Goed

Alfredo, Chandler

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property is close to shopping and restaurants. It is easily accessible from the expressway and only a 20-minute drive to the airport.
2 nachten verbleven in april 2024
Reactie van Management op 23 apr 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

10/10 – Uitstekend

Gage

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Affordable, great staff, easy booking with no hassle. Kitchen items at the ready if you ask, also the room comes stocked with plates, bowls, knives, forks etc. Beats the hell out of any other "Extended Stay" hotels around here... aka Extended Stay America. 😉
1 nacht verbleven in april 2024
Reactie van Managment op 17 apr 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

2/10 – Ontzettend slecht

Svetlomir

Stinky
3 nachten verbleven in april 2024
Reactie van Managment op 17 apr 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the cleanliness. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 – Goed

Justin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good room for the price. Good location.
1 nacht verbleven in april 2024
Reactie van Managment op 17 apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Chicago Schaumburg. We are glad you enjoyed your stay, hope to see you back soon.

10/10 – Uitstekend

Maria

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice room good pricing. Has all essentials. Nixe area and safe and quiet . Definitely coming back
1 nacht verbleven in april 2024
Reactie van Management op 11 apr 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

10/10 – Uitstekend

Oscar

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
All was excellent
1 nacht verbleven in april 2024
Reactie van Management op 9 apr 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Sincerely,Management

8/10 – Goed

Herman

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Management op 20 mrt 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 – Uitstekend

Terri

1 nacht verbleven in februari 2024
Reactie van Management op 20 mrt 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

2/10 – Ontzettend slecht

Daniel

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Horrible place
Reactie van Management op 20 feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding your stay. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 – Ontzettend slecht

Thorcrom

Negatief: Personeel en service, voorzieningen
Don't come here unless you like taking cold showers. Yep, no hot water. So, of course, I called the front desk, and kept getting the run around, maintenance is coming in 5 minutes, then 10 minutes, then 15 minutes, etc. Finally get a call, and he tells me that maintenance 'should be here soon' and that the whole building is out of hot water. I waited and waited and waited. Needless to say, I just left. There was no form of compensation. I paid my money, I stayed there, no hot water, and they couldn't care less. This place is a joke.
Reactie van Management op 19 feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the water. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 – Redelijk

Lorena

Positief: Personeel en service
The room was dirty blond hair all over the headboard side table and desk table. TV stand side tables dirty loose tiles dirty refrigerator. Room was quiet elevator and certain spot in hallway smells.
2 nachten verbleven in januari 2024
Reactie van Managment op 2 feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the room. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 – Goed

Dawn

Positief: Personeel en service, staat van de accommodatie en faciliteiten
4 nachten verbleven in januari 2024
Reactie van Management op 1 feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Chicago Schaumburg. We are glad you enjoyed your stay, hope to see you back soon.Kind Regards,

8/10 – Goed

Alysse

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was nice, including most the staff. Except the strict 28 day policy, in which of needed to stay longer, required an approval from the local Schaumburg Police Department, which is absurd.
7 nachten verbleven in oktober 2023
Reactie van Management op 1 feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,

10/10 – Uitstekend

nyka

1 nacht verbleven in januari 2024
Reactie van Managment op 2 feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

2/10 – Ontzettend slecht

Pam

1 nacht verbleven in november 2023
Reactie van Management op 6 jan 2024
Thank you for taking the time to review our Hotel,Your feedback is important to us and we value you.Thank you for staying with us,

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Personeel en service, comfort kamer
Negatief: Netheid, staat van de accommodatie en faciliteiten
The hotel was not as clean as I would have liked. The kitchen floor was sticky and the bathroom needed to be dusted up. Light switches were dusty
1 nacht verbleven in november 2023
Reactie van Managment op 10 nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the room. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 – Ontzettend slecht

Rohil

Zakenreiziger
Negatief: Personeel en service
Font desk person "JJ" assist me with check in. His attitude seemed off when he made sure I get my license plate or he cannot check me in. I wasn't upset about it considering it may be their policy. Room was decent and seemed ok. Mattress was so old it made noises when I toss and turned. Next morning I had bad ache in neck and back. I called front desk and JJ said he will change room but it will be at 12 pm. I was ok since didn't want to check out, was staying for 6 nights. At 12pm I went down and he showed me another room with same issue. I told him I want to check out as I can't sleep 6 nights on that mattress. He charged me for two nights stating that check out was 12pm and I waited that long to notify him. He had such a bad attitude towards me and has horrible customer service. I will never recommend this hotel. If you have no choice please check room first.
7 nachten verbleven in november 2023
Reactie van Managment op 9 nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 – Uitstekend

Tina

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The place is quiet, neat and the rooms and bathrooms were very clean only thing was that some of the tiles were shifting. But overall it was an awesome night
1 nacht verbleven in november 2023
Reactie van Managment op 7 nov 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

8/10 – Goed

Marie

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
They don't have covers or blankets, no TV remote. I have stayed here a few years ago, that was much better.
1 nacht verbleven in november 2023
Reactie van Management op 6 nov 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the room. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 – Ontzettend slecht

Michael

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not a great stay.
The hotel was in general run down. From the lobby to the rooms. We expected an economy stay but didn’t expect the hotel to have such a negative feel to it. In fairness the room and sheets were clean. The two glasses in the room were not and one was cracked. The shower had virtually no pressure. The elevator smelled of marijuana. There are signs everywhere suggested if you need something to ask. We asked for conditioner and guess what, they didn’t have it. Not the employees fault but still. Even the little things, such as the key cards, were scratched and beat up. The bed sagged in the middle and made it difficult to sleep. Overall a fairly negative experience.
1 nacht verbleven in november 2023
Reactie van Management op 6 nov 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the stay. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

4/10 – Matig

Jeremy

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Garbage piled in hallway. Weird smell in the room Beds were uncomfortable.
3 nachten verbleven in oktober 2023
Reactie van Management op 6 nov 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the odor. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 – Goed

Hulana

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I enjoyed the stay. I loved the room. It was spacious and had full sized appliances in the unit. I loved that there was no hold put on the credit card for incidentals. The only complaint was that my room had a slight unpleasant odor it would’ve also been nice if they offered breakfast but for the price, you couldn’t beat it.
2 nachten verbleven in oktober 2023
Reactie van Managment op 30 okt 2023
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Chicago Schaumburg. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely,

8/10 – Goed

Harry P, Saugatuck

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I always stay here when I make a quick trip into Schaumburg. The hotel is clean, conveniently located and always within budget!
1 nacht verbleven in oktober 2023
Reactie van Managment op 30 okt 2023
Thank you, Harry, for taking the time to complete our online survey regarding your recent stay at MainStay Suites Chicago Schaumburg. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely,

2/10 – Ontzettend slecht

Nooruddin

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Poor
7 nachten verbleven in oktober 2023
Reactie van Managment op 30 okt 2023
Thank you for taking the time to complete our online survey regarding your recent stay.. As a guest you are truly valued. My apologies for the inconvenience this may cause you. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely,

6/10 – Redelijk

Daniel

Positief: Staat van de accommodatie en faciliteiten, comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Management op 23 okt 2023
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Chicago Schaumburg.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.Sincerely,

2/10 – Ontzettend slecht

La Trace

Reisde met familie en kleine kinderen
Negatief: Voorzieningen
The hotel was nice upon arrival and when we first entered the room, it looked like the pictures but maybe 5 years ago. ALL of the furniture was HEAVILY stained and dirty, the air conditioner was leaking in the main space and i didnt know until i stepped into the corner to open the blinds and soaked my fresh pair of socks lolz. Theres no ice maker in the hotel at all but the ice maker in our room in the freezer was broken, the locks on our doors were broken, i decided to warm up my food in the microwave, cake back to the microwave and there were ROACHES climbing up the wall. I was there with my one year old and had to put the spare blanket across the couch because thats how disgusting it was. There were also ZERO face towels
2 nachten verbleven in oktober 2023
Reactie van Managment op 19 okt 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the room. I did not get any reports from this happening. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 – Goed

Dhruvang

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice and clean
1 nacht verbleven in september 2023
Reactie van Management op 19 okt 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The desk clerks were very helpful
4 nachten verbleven in oktober 2023
Reactie van Management op 14 okt 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in oktober 2023
Reactie van Management op 14 okt 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

4/10 – Matig

Joy

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The front desk had one employee checking in all new reservations at check in time as well as answering outside calls, answering in hotel calls and releasing cleaned rooms. Needless to say he was beyond overwhelmed and frustrated, left the front desk multiple times to talk to the manager who sounded like she was just sitting in the back at a desk. Check in took way too long. I went downstairs in the morning to get some coffee. There was one thermos of decaf and a large commercial size coffee pot. I grabbed a cup to get some regular coffee and got about 1/8 a cup of coffee and a bunch of coffee grounds. I was only staying for one night and it was pretty much to sleep and leave so this was not a huge deal for me. If I had booked a longer stay I would have asked for a refund and gone to another hotel.
1 nacht verbleven in oktober 2023
Reactie van Management op 13 okt 2023
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your current visit. We are an extended stay property with a full sizes kitchenet and pet friendly hotel. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. We will communicate your notes regarding what you experienced.

10/10 – Uitstekend

Emmanuel

1 nacht verbleven in oktober 2023
Reactie van Managment op 9 okt 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

10/10 – Uitstekend

Wendi

1 nacht verbleven in oktober 2023
Reactie van Managment op 30 okt 2023
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Chicago Schaumburg. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely,

8/10 – Goed

Gerald

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in september 2023
Reactie van Managment op 9 okt 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

8/10 – Goed

Roberta

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van Managment op 9 okt 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023
Reactie van Managment op 22 sep 2023
Thanks for taking the time to complete our online survey regarding your recent stay at our hotel. Feedback from our guest is very important to us and your input helps us with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 – Uitstekend

Monique

My stay was great
1 nacht verbleven in september 2023
Reactie van Managment op 22 sep 2023
Thanks for taking the time to complete our online survey regarding your recent stay at our hotel. Feedback from our guest is very important to us and your input helps us with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 – Uitstekend

Gurpreet

1 nacht verbleven in september 2023
Reactie van Managment op 9 okt 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

6/10 – Redelijk

Abe

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
The cons are that you had to take your towels down and exchange them for new ones every time. Staff didn’t change them for you. They had no breakfast even though it was listed for free breakfast. The downstairs restrooms did not work. We also had to pick up our own toilet paper. The room pull out couch mattress was uncomfortable to sleep on one A/C unit for the whole suite. Wish they had one separate in the room and one for the living room area. The staff was very friendly and helpful. Is considered staying again if it was my last resort. The pricing was very reasonable too. Overall, it was an average stay. I would have better service at other places but I would stay again.
4 nachten verbleven in september 2023
Reactie van Management op 14 sep 2023
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. We are an extended stay property with a full sizes kitchenet and pet friendly hotel. Although our cleaning services are different from others, we can always take requests for servicing the room. Kind Regards

10/10 – Uitstekend

Wayne

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Managment op 13 sep 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stayThank you so much for your business and we look forward to seeing you in the future.

2/10 – Ontzettend slecht

Mario

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The first room I was given had Ants all over. When I asked to be switched to another, the second room had a Mouse/Rat Trap in it. Experience was just overall horrible.
1 nacht verbleven in september 2023
Reactie van Managment op 13 sep 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the room. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 – Redelijk

Mary

Reisde met familie
Negatief: Comfort kamer
2 nachten verbleven in september 2023
Reactie van Managment op 13 sep 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stayThank you so much for your business and we look forward to seeing you in the future.

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was a good stay for the purpose
It was okay other than the condition of the carpet it was decent
7 nachten verbleven in augustus 2023
Reactie van Management op 7 sep 2023
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Chicago Schaumburg. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out.We hope to see you again soon. Sincerely,

6/10 – Redelijk

Mary

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
1 nacht verbleven in september 2023
Reactie van Management op 7 sep 2023
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Chicago Schaumburg. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out.We hope to see you again soon. Sincerely,

6/10 – Redelijk

Blake

2 nachten verbleven in augustus 2023
Reactie van Management op 30 aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stayThank you so much for your business and we look forward to seeing you in the future.

4/10 – Matig

Margarita, brooklyn

Zakenreiziger, Reisde met partner
This property was not in its best conditions...the furniture in rooms were worn and broken, no way to adjust the AC, the room smelled like damp water and the rug had an unpleasant scent. The hallways smelled awful.
2 nachten verbleven in augustus 2023
Reactie van Management op 30 aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Chicago Schaumburg.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with cleaniness. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Sincerely,

10/10 – Uitstekend

JOHN

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quiet.
3 nachten verbleven in augustus 2023
Reactie van Management op 28 aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stayThank you so much for your business and we look forward to seeing you in the future.Kind regards,

2/10 – Ontzettend slecht

Diego

1 nacht verbleven in augustus 2023
Reactie van Managment op 22 sep 2023
Thanks for taking the time to complete our online survey regarding your recent stay at our hotel. Our apologies for falling to exceed your expectations. Feedback from our guest is very important to us and your input helps us with our continuing efforts to provide excellent service and a great stay.

8/10 – Goed

Venkata Avinash

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good facilities and service!
3 nachten verbleven in augustus 2023
Reactie van Management op 28 aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stayThank you so much for your business and we look forward to seeing you in the future.Kind regards,