Receptieruimte

Beoordelingen van Marriott Marquis Chicago

4 out of 5
Marriott Marquis Chicago
2121 South Prairie Avenue, Chicago, IL

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 732 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 165 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 49 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 21 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 34 van 1001 beoordelingen" "

9,6/10

Netheid

9,2/10

Personeel en service

9,0/10

Voorzieningen

9,6/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

VICENTE SAN

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelente servicio
4 nachten verbleven in april 2024
Reactie van General Manager op 1 mei 2024
Dear Mr. San, Your exceptional review fills us with immense gratification. We are thrilled to learn that you had a truly fantastic stay and thoroughly enjoyed our hospitality. Our unwavering commitment is to create an unparalleled experience for each guest, and your kind words affirm our dedication to this mission. It was an honor to have you as our guest, and we look forward to having the pleasure of hosting you again soon. There is always more to discover at Marriott Marquis Chicago.Warm Wishes, Catherine Mrowiec, General Manager

10/10 – Uitstekend

Patrick

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024

10/10 – Uitstekend

Mathieu

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place, a lot of options and the best location for the Mccormick place!
3 nachten verbleven in april 2024
Reactie van General Manager op 13 apr 2024
Dear Mathieu, Thank you for choosing Marriott Marquis Chicago during your visit to the city. We appreciate you sharing how much you enjoyed your stay and our great location. Connected to McCormick Place Convention Center and just two blocks from the Green Line 'L' stop, we offer easy access to Chicago attractions for our guests, whether they are here for business or leisure. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Warm Wishes, Catherine Mrowiec, General Manager

10/10 – Uitstekend

Joshua

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There are great people, very clean, nice, helpful, thank you
1 nacht verbleven in maart 2024
Reactie van General Manager op 20 mrt 2024
Dear Joshua, Thank you for the outstanding review of the Marriott Marquis Chicago. We are thrilled to read about your fantastic stay and how much you enjoyed our hospitality. We work hard to deliver an excellent experience for all our guests, so we celebrate reviews like yours. Thank you again; we look forward to welcoming you back on your next trip.Warm WishesCatherine MrowiecGeneral Manager

10/10 – Uitstekend

Janisha

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beds weren’t the best
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Lakeasha

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great! Best hotel I ever stayed in!
2 nachten verbleven in februari 2024
Reactie van General Manager op 2 mrt 2024
Dear Lakeasha, Thank you for choosing Marriott Marquis Chicago and sharing your experience. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Warm WishesCatherine MrowiecGeneral Manager

10/10 – Uitstekend

Alia Marie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My family and I came here for a weekend away and chose this hotel because it was walking distance to McCormick Place as we were planning to go to the Chicago Auto Show. Check in was easy and valet parking would have been easy but we chose to self park in the garage which is attached. There is a pedestrian walkway connecting this hotel, the Hyatt and McCormick together which was great! The hotel was clean with amazing city and lake views. Plenty of food and coffee options in the main lobby. Will definitely be a “must stay” hotel while in Chicago.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

jose de jesus

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van General Manager op 20 feb 2024
Dear Guest, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Marriott Marquis Chicago. We look forward to your return and wish you all the best with your future travels.Warm WishesCatherine MrowiecGeneral Manager

10/10 – Uitstekend

Cody

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Top notch service from staff, extremely clean facilities
1 nacht verbleven in februari 2024

4/10 – Matig

Rhonda

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van General Manager op 13 feb 2024
Dear Rhonda, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Warm WishesCatherine MrowiecGeneral Manager

10/10 – Uitstekend

Cesar Leopoldo

3 nachten verbleven in januari 2024

10/10 – Uitstekend

Zachary

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean. Comfortable. Friendly. Perfect accommodations
2 nachten verbleven in januari 2024
Reactie van General Manager op 25 jan 2024
Dear Zachary, Thank you for posting a high rating of your visit to the Marriott Marquis Chicago. We are glad you loved everything about your stay, and we thank you again for appreciating our immaculate accommodations and dedicated and polite associate services. We hope to welcome you back for another pleasant experience.Warm Wishes,Catherine Mrowiec,General Manager

8/10 – Goed

Robert

Positief: Netheid, staat van de accommodatie en faciliteiten
At check in, Front desk gave the wrong room number. Had to come back down and get the correct one.
3 nachten verbleven in januari 2024

2/10 – Ontzettend slecht

JOSE, easton

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No any flexibility on the cancelation per a major unexpected problem. They only wants to charge the maximum at the customer doesn’t mater what was the problem.
3 nachten verbleven in januari 2024
Reactie van General Manager op 25 jan 2024
Dear Jose, Thank you for your review. We certainly apologize for the issues you encountered with your reservation. You have made a reservation through a third party, so please make financial inquiries through them. We recommend that you connect with them directly for the resolution of your billing concerns. We appreciate your patience, and we hope you will allow us another opportunity to host you in the future.Warm Wishes,Catherine Mrowiec,General Manager

10/10 – Uitstekend

Heather

2 nachten verbleven in januari 2024

10/10 – Uitstekend

Jamie, Grayslake

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great stay for a volleyball tournament at McCormick Place. Thankful we did not have to leave the hotel in the bitter cold because of the pedways.
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Jamie, Grayslake

1 nacht verbleven in januari 2024
Reactie van General Manager op 15 jan 2024
Dear Jamie, We appreciate you taking the time to leave your generous rating regarding your recent visit to the Marriott Marquis Chicago. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Warm WishesCatherine MrowiecGeneral Manager

10/10 – Uitstekend

Darwin

4 nachten verbleven in januari 2024

6/10 – Redelijk

Tooba

Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid
2 nachten verbleven in januari 2024
Reactie van General Manager op 9 jan 2024
Dear Tooba, Thank you for your feedback about your stay. We are sorry if there were a few issues that kept you from giving us a higher rating. We regret any inconvenience this caused, and we hope you will return for the perfect stay you deserve.Warm WishesCatherine MrowiecGeneral Manager

8/10 – Goed

Dr. Amel

Reisde met familie
Positief: Netheid
Negatief: Voorzieningen
Staff at the restaurant were not very hospitable. A little rude, otherwise front desk staff were very very kind. The room however was missing some items and the bathroom door doesn't close as well as the automatic blinds dont work.
4 nachten verbleven in december 2023

6/10 – Redelijk

Jamal

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is excellent and staff were friendly. Security was also professional. The place that sells the Pizza to the left of the check-in counter has the worst pizza. It was burnt and tasted awful and gave an upset stomach: avoid.
5 nachten verbleven in december 2023
Reactie van General Manager op 1 feb 2024
Dear Jamal, We appreciate your feedback, though we regret to learn about your experience during your recent visit to our hotel. Your well-being is of the utmost importance to us, and we take all guest comments seriously, especially those related to health and safety. Your input is invaluable, and we thank you for bringing this matter to our attention, as we are committed to providing the best possible service to our valued guests. We hope you are feeling better and wish you all the best.Warm WishesCatherine MrowiecGeneral Manager

8/10 – Goed

Wijdan

1 nacht verbleven in december 2023
Reactie van General Manager op 18 jan 2024
Dear Wijdan, We are delighted you had a great stay at Marriott Marquis Chicago. Thank you for the kind rating, and we look forward to hosting you again soon.Warm WishesCatherine MrowiecGeneral Manager

10/10 – Uitstekend

Michael

1 nacht verbleven in december 2023
Reactie van General Manager op 28 dec 2023
Dear Michael, On behalf of our staff, thank you for the terrific review! We love hearing how much you loved your stay. All of us at the Marriott Marquis Chicago look forward to having you visit with us again. Happy Holidays and Happy New Year!Warm WishesCatherine MrowiecGeneral Manager

8/10 – Goed

Dennis

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Hotel Management op 9 feb 2024
Dear Dennis, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Marriott Marquis Houston. We look forward to your return and wish you all the best with your future travels. Best Regards, Anthony Smetana Director of Room Operations

8/10 – Goed

Eric

Great for hosting corporate events.
3 nachten verbleven in september 2023
Reactie van General Manager op 19 dec 2023
Dear Eric, We are glad your conference brought you to Marriott Marquis Chicago. With our great accommodations and location, our goal is to make sure every event we host is outstanding. We are thrilled to learn we met that expectation for you and appreciate your recommendation. Thank you; we hope to have the pleasure of a return visit soon.Warm WishesCatherine Mrowiec,General Manager

6/10 – Redelijk

ADRIANA

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Para el precio, las instalaciones bien, la habitación cómoda pero no cuenta con agua para beber, ni pasta de dientes, enjuague bucal nada..y muy retirada del centro de Chicago
3 nachten verbleven in december 2023
Reactie van General Manager op 20 dec 2023
Dear Adriana, Thank you for being our guest, and for your candid review. While we hope you had an overall satisfactory stay, we apologize for not meeting all of your expectations. We will share your comments with the appropriate individuals as we continually strive to improve our guest services. Thank you again for your business, and we hope to welcome you back for the seamless experience you deserve.Warm WishesCatherine MrowiecGeneral Manager

10/10 – Uitstekend

Denise

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great visit for the football game!
We were here to see the Lions and Bears game. The area is clean and looks great! The hotel was exceptionally clean, staff were very Friendly's and the view of Lake Michigan was great!
1 nacht verbleven in december 2023
Reactie van Hotel Management op 9 feb 2024
Dear Denise, Thank you for being our guest at the Marriott Marquis Houston. We are pleased that we could provide you with an outstanding stay, and we appreciate your generous comments about how our associates took such excellent care of you and that you enjoyed our clean and comfortable accommodations. Evaluations like these inspire and motivate our team to continue delivering exceptional service. We hope you will choose us whenever your travels bring you to Houston! Best Regards, Anthony Smetana Director of Room Operations

10/10 – Uitstekend

Erica

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Hotel Management op 9 feb 2024
Dear Erica, We appreciate you taking the time to leave your generous rating regarding your recent visit to the Marriott Marquis Houston. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Best Regards, Anthony Smetana Director of Room Operations

10/10 – Uitstekend

Jennise Samuels

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

10/10 – Uitstekend

Magdalena

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful hotel and great customer service. The restaurant was fantastic and the staff was very kind and professional.
2 nachten verbleven in december 2023
Reactie van General Manager op 9 dec 2023
Dear Magdalena, Thank you for being our guest at the Marriott Marquis Chicago. We are pleased that we could provide you with a gratifying stay, and we appreciate your generous comments. Evaluations like these inspire and motivate our team to continue delivering exceptional service. We hope you will choose us whenever your travels bring you to Chicago!Warm WishesCatherine MrowiecGeneral Manager

10/10 – Uitstekend

Darren

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

10/10 – Uitstekend

Israel

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
We had the room 3235 this room has the most beautiful view of the city and Lake Michigan. ❤️
1 nacht verbleven in december 2023
Reactie van General Manager op 5 dec 2023
Dear Guest,On behalf of our staff, thank you for the terrific review! We love hearing how much you loved our beautiful views. All of us at the Marriott Marquis Chicago look forward to having you visit with us again.Warm WishesCatherine MrowiecGeneral Manager

10/10 – Uitstekend

HEE MANG

4 nachten verbleven in november 2023

4/10 – Matig

Rohin

Zakenreiziger
Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service, voorzieningen
I was a little disappointed with the staff at the Marriott marquee.. the staff seemed annoyed to answer questions and do things… there were no welcoming smiles or hellos, albeit a couple of staff members…. My room did not have a phone for one of the two… the facilities were nice, but the staff made the stay not nice…. Actually, I would Go as far to say that it made it horrible.. that being said, the facilities were nice…. If the organisation changes the staff or at least make them know that they should be welcoming, i would come back… however, with all the adjacent hotels, I probably won’t
3 nachten verbleven in november 2023

6/10 – Redelijk

Cihat

4 nachten verbleven in november 2023
Reactie van General Manager op 21 dec 2023
Dear Cihat, Thank you for your review of your stay. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us.Warm WishesCatherine MrowiecGeneral Manager

8/10 – Goed

David

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Exercise bikes are stripped and need maintenance. Called the front desk from my phone at 7:30 AM. Automated voice said that request was unavailable.
3 nachten verbleven in november 2023

10/10 – Uitstekend

Alyssa

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van General Manager op 5 dec 2023
Dear Alyssa, Thank you for choosing Marriott Marquis Chicago and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Warm WishesCatherine MrowiecGeneral Manager

10/10 – Uitstekend

bryan

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to venue
1 nacht verbleven in november 2023
Reactie van General Manager op 24 nov 2023
Dear Bryan, Thank you for choosing the Marriott Marquis Chicago during your visit to the city. We appreciate you sharing how much you enjoyed your stay and our great location. It was a pleasure having you, and we hope you will stay with us again.Warm WishesCatherine MrowiecGeneral Manager

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
good
4 nachten verbleven in november 2023

8/10 – Goed

Levyette

Positief: Netheid, personeel en service
The property was gòod but i was expecting it to be better. The staff were very pleasant. The food options were limited for in-room dining or dining in the restaurant. As a conference hotel they provided pick up foods and snacks for people on the go.
4 nachten verbleven in november 2023

10/10 – Uitstekend

david j

2 nachten verbleven in november 2023

10/10 – Uitstekend

Kathleen

3 nachten verbleven in oktober 2023
Reactie van General Manager op 11 nov 2023
Dear Kathleen, We are thrilled you had an excellent stay at Marriott Marquis Chicago, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Warm WishesCatherine MrowiecGeneral Manager

10/10 – Uitstekend

Lorraine

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay during the Chicago marathon. Convenient location. Close to transportation.
3 nachten verbleven in oktober 2023
Reactie van General Manager op 17 okt 2023
Dear Lorraine,Thank you for choosing the Marriott Marquis Chicago during your visit to the city! We appreciate you sharing how much you enjoyed your stay and our great location. Connected to McCormick Place Convention Center and just two blocks from the Green Line 'L' stop, we offer easy access to Chicago attractions for our guests, whether they are here for business or leisure. It was a pleasure having you, and we hope you will stay with us again.Warm WishesCatherine MrowiecGeneral Manager

10/10 – Uitstekend

William

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had tickets for the bears game and it was only a ten minute walk to the stadium
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Marisabel

Positief: Netheid
1 nacht verbleven in september 2023
Reactie van General Manager op 15 okt 2023
Dear Marisabel, Thank you for your fantastic rating! We are pleased you chose Marriott Marquis Chicago for your time in the city and even more happy that we exceeded your expectations. We look forward to having you as our guest again soon!Warm WishesCatherine MrowiecGeneral Manager

10/10 – Uitstekend

Paul, Elgin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good experience for the family.
1 nacht verbleven in september 2023
Reactie van General Manager op 12 okt 2023
Dear Paul, Thank you for including the Marriott Marquis Chicago in your travel plans. We are glad that you and your family enjoyed a relaxing getaway and that our friendly team was very attentive to your family's needs. It was a pleasure taking care of all of you. We appreciate your feedback and look forward to hosting you again.Warm WishesCatherine MrowiecGeneral Manager

10/10 – Uitstekend

Kim

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2023
Reactie van General Manager op 31 okt 2023
Dear Kim, We are thrilled you had an excellent stay at Marriott Marquis Chicago, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Warm WishesCatherine MrowiecGeneral Manager

10/10 – Uitstekend

Rimantas

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Outstanding hotel. Excellent restaurant. Staff very courteous and professional.
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Samantha

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I cannot fault this hotel the only issue we had was the noise from the concert at the Areana next door on the Saturday evening (early night needed due to marathon on the Sunday). I would stay at this hotel again
4 nachten verbleven in oktober 2023
Reactie van General Manager op 10 okt 2023
Dear Samantha, Thank you for including Marriott Marquis Chicago in your plans. We are glad you had an overall pleasant stay. However, we regret the noise concerns you encountered and its impact on your overall comfort. We are grateful for your patience, and we want you to know our front desk is always available to help. It is always a joy to see our guests are excited about returning; we look forward to it!Warm WishesCatherine MrowiecGeneral Manager

10/10 – Uitstekend

Lorri

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy check-in. Helpful staff.
1 nacht verbleven in oktober 2023
Reactie van General Manager op 31 okt 2023
Dear Lorri, Thank you for being our guest and writing such a great review. We are delighted that we exceeded most of your expectations with efficient check-in and friendly staff. We hope that your great experience will bring you back to enjoy more of what we have to offer. Thank you again for choosing the Marriott Marquis Chicago.Warm WishesCatherine MrowiecGeneral Manager