Een koelkast, een magnetron, een koffiezetapparaat/waterkoker

Beoordelingen van Sonesta Simply Suites Chicago Naperville

3 out of 5
Sonesta Simply Suites Chicago Naperville
27 W 300 Warrenville Rd, Warrenville, IL

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 227 van 508 beoordelingen" "
Gastenscore: 8 - Goed. 159 van 508 beoordelingen" "
Gastenscore: 6 - Redelijk. 53 van 508 beoordelingen" "
Gastenscore: 4 - Matig. 28 van 508 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 41 van 508 beoordelingen" "

8,4/10

Netheid

8,4/10

Personeel en service

7,8/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Brandon

2 nachten verbleven in februari 2024
Reactie van Management op 24 apr 2024
Thank you kindly for your rating!

10/10 – Uitstekend

Lori

Reisde met huisdieren, Reisde met familie en kleine kinderen
2 nachten verbleven in april 2024
Reactie van Management op 16 apr 2024
Thank you for your rating!

2/10 – Ontzettend slecht

Enrique

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
I stayed in one of the suites from this property and I was sadly disappointed with the conditions of the room. Upon arrival, I noticed a device that emits a smoke/vapor in the middle of the room. There was a strange smell coming from the room I was staying at and I assumed that device was just standard for their rooms but I lef it alone. I quickly went to a convience store down the road and bought an air freshner for the room because I couldnt bare the weird scent any longer. The hotel itself looks pretty outdated and is due for a renovation
Reactie van Management op 10 apr 2024
Thank you for your feedback and we sincerely apologize for the inconvenience of this issue as I mentioned to you the day you departed. We cannot stress enough that our hotel does not run in these conditions/smell and would only hope you give us an opportunity to redeem ourselves.

6/10 – Redelijk

Mahvish

4 nachten verbleven in maart 2024
Reactie van Management op 16 mrt 2024
Thank you for your rating. Would love to see you next time you are in town so we can be able to turn that 3 to a 5.

10/10 – Uitstekend

mary, kalamzoo

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff were very helpful and pleasant.
1 nacht verbleven in maart 2024
Reactie van Management op 13 mrt 2024
Thank you for taking the time to provide us your rating. How to see you next time you are in the area.

10/10 – Uitstekend

Romello

2 nachten verbleven in februari 2024
Reactie van Management op 26 mrt 2024
Thank you for your rating. We are glad to know that you enjoyed your stay and we hope to see you next time you are in the area

2/10 – Ontzettend slecht

Joshua

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
We had to move rooms as the bathroom sink was falling off wall then were transfered to another room which bathroom sink was also wobbly. It was also leaking did report to staff but maintainace was off that day so had to wait another day. Also the towel rack fell off wall not screwed into the wall have images and are contacting corporate
9 nachten verbleven in februari 2024
Reactie van Management op 1 mrt 2024
Thank you for your review and rating. We apologize for the inconvenience and experience you had with us. You made us aware of the sink in which we honor a comp night as we failed to check the sink. The room we offered to you we as a new room was inspected by our maintenance engineer and yourself and the room was fine. We will check the towel rod as we were not aware of this issue. Again, thank you and we apologize for the inconvenience.

10/10 – Uitstekend

Forzay

Positief: Netheid
1 nacht verbleven in december 2023
Reactie van Management op 29 jan 2024
Thank you so much for taking the time to provide feedback and your rating. Hope to see you next time you are in the area.

8/10 – Goed

Julie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place if you need access to a kitchen. Room was very clean when arrived. One remote was not there but for only a one night stay I didnt request a replacement. Quiet area and didn’t hear other guests.
1 nacht verbleven in januari 2024
Reactie van Management op 27 jan 2024
Thank you for taking the time to provide us your feedback and rating. We are glad to hear that you enjoyed your stay with us. We will definitely replace the 2nd remote that is missing and thank you for bringing this up to us. We will utilize this feedback for training.

10/10 – Uitstekend

Sudhir

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024
Reactie van Management op 15 jan 2024
Thank you for your rating! We are glad to see that you enjoyed your stay. We look forward in seeing you again.

6/10 – Redelijk

LaTaurus

Holds deposit for to long
1 nacht verbleven in december 2023
Reactie van Management op 8 jan 2024
Thank you for your rating! Credit card incidental holds normally take 7 to 15 business days depending on your bank institute.

8/10 – Goed

Sierra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van Management op 8 jan 2024
Thank you for staying with us and your rating.

6/10 – Redelijk

Jamie

Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in december 2023
Reactie van Management op 8 jan 2024
Thank you for your feedback! I apologize for any inconvenience you may have had during your stay that caused a 6 as a result.

10/10 – Uitstekend

LaDonna

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
22 nachten verbleven in november 2023
Reactie van Management op 8 jan 2024
Thank you for your rating!

6/10 – Redelijk

Lisa

1 nacht verbleven in oktober 2023
Reactie van Management op 16 dec 2023
Thank you for your rating.

6/10 – Redelijk

Stacey

Zakenreiziger
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
My 12 hour experience
The chairs in the kitchen area were torn and dirty. The couch with the pull out bed had stains all over them. The light fixture was rusted and the shampoo conditioner and body wash dispenser were empty. The bedroom tv only played one channel and you could not change it. The heat only stays at 67 when trying to adjust cold air came through. No extra blankets. The overall cleanliness of the kitchen was good.
1 nacht verbleven in december 2023
Reactie van Management op 14 dec 2023
Thank you for your feedback. We sincerely apologize for the inconvenience you encountered.

8/10 – Goed

Patricia A

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
There only 1 my. Was comfortable.
1 nacht verbleven in december 2023
Reactie van Management op 14 dec 2023
Thank you for your feedback and rating. We are glad you enjoyed your stay.

2/10 – Ontzettend slecht

Richard

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The place was dirty and gross. We left after 20 minutes.
3 nachten verbleven in november 2023
Reactie van Management op 29 nov 2023
We apologies for your experience here at the hotel.

10/10 – Uitstekend

Mary

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
the guy on duty was great!
1 nacht verbleven in november 2023
Reactie van Management op 29 nov 2023
We appreciate your feedback and rating. We are glad to hear that you enjoyed your stay. Hope to see you again when in the area.

2/10 – Ontzettend slecht

Arnisha

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in november 2023
Reactie van Management op 29 nov 2023
Thank you for your rating.

2/10 – Ontzettend slecht

Samantha

Reisde met familie en kleine kinderen
Negatief: Netheid, staat van de accommodatie en faciliteiten
Cockroach in room. Room not fully cleaned in many areas. Mold in shower and vents. Cobwebs in corners. If able I’d like to submit photos
1 nacht verbleven in november 2023
Reactie van Management op 29 nov 2023
Thank you for your feedback. We will address this with team and find a solution immediately.

10/10 – Uitstekend

Mariah

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The front desk person was very nice, helpful, and attentive.
1 nacht verbleven in november 2023
Reactie van Anthony op 26 nov 2023
We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

10/10 – Uitstekend

Maria

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelent
2 nachten verbleven in november 2023
Reactie van Anthony op 26 nov 2023
We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

2/10 – Ontzettend slecht

Frank, kalamzoo

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Sink and tub were backed up. gross.
1 nacht verbleven in november 2023
Reactie van Management op 15 nov 2023
Thank you for sharing you feedback and rating. We sincerely apologize for this inconvenience you have experienced during your stay. We hope you give us the opportunity in the future to redeem ourselves as we were not aware of any issues during your stay and not given an opportunity to turn your experience around.

8/10 – Goed

DeShun

Reisde met een groep
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023
Reactie van Management op 15 nov 2023
Thank you for your rating. We hope to see you again when you are in the surroundings in the near future.

8/10 – Goed

wendy

1 nacht verbleven in november 2023
Reactie van Management op 14 dec 2023
Thank you for the rating. We are glad you enjoyed your stay.

2/10 – Ontzettend slecht

Steven, Jacksonville

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Room smelled like wet cat.
1 nacht verbleven in november 2023
Reactie van Anthony op 8 nov 2023
Thank you for taking the time to share your feedback regarding your experience with Sonesta Simply Suites Chicago Naperville. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Simply Suites Chicago Naperville. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or two? We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

10/10 – Uitstekend

Marsha

3 nachten verbleven in november 2023
Reactie van Management op 29 nov 2023
Thank you for taking the time on giving us your rating. We are glad to see that you enjoyed your stay.

10/10 – Uitstekend

Ameen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Anthony op 7 nov 2023
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon!

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Short Stsy
Average Quality. Peaceful Overall
1 nacht verbleven in november 2023
Reactie van Anthony op 6 nov 2023
We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

10/10 – Uitstekend

April

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in oktober 2023
Reactie van Anthony op 6 nov 2023
We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

10/10 – Uitstekend

alice

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel… nice amenities, great customer service & great location!
1 nacht verbleven in oktober 2023
Reactie van Anthony op 30 okt 2023
We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

6/10 – Redelijk

Charles

Positief: Personeel en service
Negatief: Netheid, voorzieningen
The rooms are full mold. I turned on the heater in the room, and it made it even worse.
1 nacht verbleven in oktober 2023
Reactie van Anthony op 30 okt 2023
Thank you for taking the time to share your feedback regarding your experience with Sonesta Simply Suites Chicago Naperville. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Simply Suites Chicago Naperville. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or two?

8/10 – Goed

Aathinathan

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bedroom and living room were separated by walls which was like home. We just loved it!!
2 nachten verbleven in oktober 2023
Reactie van Anthony op 30 okt 2023
We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

8/10 – Goed

ERIC WING CHUNG

1 nacht verbleven in oktober 2023
Reactie van Anthony op 24 okt 2023
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon!

8/10 – Goed

Rebeca

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in oktober 2023
Reactie van Anthony op 12 okt 2023
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon!

6/10 – Redelijk

Allen

2 nachten verbleven in oktober 2023
Reactie van Anthony op 2 nov 2023
Thank you for taking the time to share your feedback regarding your experience with Sonesta Simply Suites Chicago Naperville. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Simply Suites Chicago Naperville. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or two?We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

4/10 – Matig

LIANJUN

Zakenreiziger
Negatief: Personeel en service
2 nachten verbleven in september 2023
Reactie van Anthony op 9 okt 2023
Thank you for taking the time to share your feedback regarding your experience with Sonesta Simply Suites Chicago Naperville. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Simply Suites Chicago Naperville. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or two?We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

8/10 – Goed

tamara

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Anthony op 10 okt 2023
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon!

2/10 – Ontzettend slecht

Julian

1 nacht verbleven in oktober 2023
Reactie van Anthony op 28 okt 2023
Thank you for taking the time to share your feedback regarding your experience with Sonesta Simply Suites Chicago Naperville. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Simply Suites Chicago Naperville. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or two?We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

4/10 – Matig

Geverifieerde reiziger

Zakenreiziger
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Don’t stay here.
Took 20 minutes to check in because the group in front of us was so sliw. No hot water in the room. No coffee or coffee maker in the suite kitchen. Sofa bed mattress was all springs and no padding plus I had to go to the front desk for sheets, pillows and blankets.
1 nacht verbleven in oktober 2023
Reactie van Anthony op 28 okt 2023
Thank you for taking the time to share your feedback regarding your experience with Sonesta Simply Suites Chicago Naperville. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Simply Suites Chicago Naperville. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or two?We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

4/10 – Matig

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Management op 8 okt 2023
Thank you for your feedback and rating.

2/10 – Ontzettend slecht

Elisa Herrin

Reisde met familie en kleine kinderen
Negatief: Netheid, staat van de accommodatie en faciliteiten
The staff was friendly and was the only redeeming part of this property. The parking lot was filthy and riddled with broken-down cars. People loitering everywhere. I get this is an extended stay but it's scary.
3 nachten verbleven in september 2023
Reactie van Anthony op 2 okt 2023
Thank you for taking the time to share your feedback regarding your experience with Sonesta Simply Suites Chicago Naperville. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Simply Suites Chicago Naperville. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or twoWe appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

2/10 – Ontzettend slecht

Danielle

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in september 2023
Reactie van Anthony op 2 okt 2023
Thank you for taking the time to share your feedback regarding your experience with Sonesta Simply Suites Chicago Naperville. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Simply Suites Chicago Naperville. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or twoWe appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

2/10 – Ontzettend slecht

Wayne

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lobby smelled. Desk employee would not let us check in 30 minutes early even thou the rooms were available. Food all over the check in area, we left before checking in
Reactie van Anthony op 2 okt 2023
Thank you for taking the time to share your feedback regarding your experience with Sonesta Simply Suites Chicago Naperville. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Simply Suites Chicago Naperville. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or two?We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

6/10 – Redelijk

Manuel

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2023
Reactie van Anthony op 2 okt 2023
Thank you for taking the time to share your feedback regarding your experience with Sonesta Simply Suites Chicago Naperville. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Simply Suites Chicago Naperville. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or twoWe appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

10/10 – Uitstekend

Taronn

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023
Reactie van Anthony op 2 okt 2023
We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

8/10 – Goed

Rajendraprasad

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in september 2023
Reactie van Anthony op 30 sep 2023
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon!

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Check in was easy and fast. Booking for two nights was too bad of a price. The room overall was as the pictures. Bathroom sink was clocked up when you use it the water fills up and the tub had hair in it. I just cleaned the hair out before using the tub. The bed was comfortable and the let out bed didn’t have clean sheets so I had to go to the front desk to get clean ones. I asked the front desk for a Cork screw and was told they will bring me one, I never got it. Other then that my stay was fine. Don’t think I would revisit.
2 nachten verbleven in september 2023
Reactie van Anthony op 25 sep 2023
Thank you for taking the time to share your feedback regarding your experience with Sonesta Simply Suites Chicago Naperville. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Simply Suites Chicago Naperville. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or two?We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

2/10 – Ontzettend slecht

Emily

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I have pictures of Men’s dirty boxers that were in my room when I reached for my towel after a shower! There was a toaster in the dishwasher that could have caused a fire!! Expedia kept me on the phone and text for an hour and a half! They wouldn’t help me at all!!!
1 nacht verbleven in september 2023
Reactie van Anthony op 25 sep 2023
Thank you for taking the time to share your feedback regarding your experience with Sonesta Simply Suites Chicago Naperville. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Simply Suites Chicago Naperville. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or two?.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.