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Beoordelingen van Candlewood Suites Cincinnati Northeast-Mason, an IHG Hotel

3 out of 5
Candlewood Suites Cincinnati Northeast-Mason, an IHG Hotel
5070 Natorp Blvd, Mason, OH

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 552 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 260 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 107 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 44 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 37 van 1000 beoordelingen" "

8,8/10

Netheid

9,0/10

Personeel en service

8,2/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Robert

Reisde met huisdieren, Reisde met familie
Third floor near ice machine smelled like smoke and garbage was overflowing. Our room on first floor had no handle in bathroom door- only a hole in the door where handle should be installed. Temp in room when we got there was freezing at 57 degrees.
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Wisam

Reisde met familie
Negatief: Netheid
The room was dirty, the sheets were not clean full of hair and it had stain
2 nachten verbleven in april 2024

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
, everything was wonderful I had a wonderful stay the hotel was very quiet and very clean. My attention is to stay there again. Yes
2 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Maggie

Negatief: Netheid
2 nachten verbleven in april 2024

4/10 – Matig

Chameka

Reisde met partner
Bed was very nasty and dirty they put us in another room an it was ok
3 nachten verbleven in april 2024
Reactie van Candlewood Suites Mason op 9 apr 2024
Hi Chameka,We are sorry to learn that your stay didn't meet your expectations. It's very unfortunate that you had to experience this. Please note that our team always strives to ensure our guests are provided with good clean rooms.We genuinely value your patronage. We look forward to the prospect of serving you once again and ensuring that your next experience is nothing short of exceptional.

10/10 – Uitstekend

Mary

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff here was awesome! I had 4 grandkids with me & they were very attentive to our needs!
1 nacht verbleven in maart 2024

8/10 – Goed

James

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was a nice place with indoor pool.
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Shukita

Reisde met familie en kleine kinderen
Great place !!!
2 nachten verbleven in maart 2024

8/10 – Goed

Rofijon

Zakenreiziger, Reisde met familie
Positief: Voorzieningen
very good👏👍
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Meagan

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My family of 6 stayed in a room with 2 queen beds and a sleeper sofa. There was plenty of room for a short stay. The bathroom counter was large, which was nice with two teen girls. I appreciated that they had a laundry basket to keep our dirties separate. The bathroom was small, but liked that the sink and mirror was not behind a door with the toilet and shower. We also enjoyed the indoor pool.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Amanda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024

8/10 – Goed

Monika

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was very nice and quiet. We stayed for a tournament and the location was close by! There were a lot of food options close by.
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Rhonda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Rooms are newly renovated and very comfortable. Like their design.
2 nachten verbleven in februari 2024

8/10 – Goed

Eric, Kings Mills

First time here since the rebranding. The rebuild is nice. Rooms are great. Only dings are for a bit less than friendly staff, which wasn’t awful. However, since the rebrand they got rid of ice machines and the in-room ice maker took 7 hours to make 10 cubes. And they got rid of any form of continental breakfast. Again, not awful, but with so much completion in walking distance, these are two things that’ll drive me elsewhere going forward.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

courtney

1 nacht verbleven in januari 2024

6/10 – Redelijk

Michael

Positief: Netheid
would have been nice to have ice and have the desk care that we didn't
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Dion

1 nacht verbleven in december 2023

10/10 – Uitstekend

Fanny

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Muy bueno
1 nacht verbleven in december 2023

10/10 – Uitstekend

Malcolm, Warsaw

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We spent one night and it was nice and quiet.
1 nacht verbleven in november 2023

8/10 – Goed

Chase

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
The staff was absolutely excellent. Both of the front desk managers I interacted with were very polite, kind and wonderful conversationalists. Docking one star for all the restoration going on, and the coffee maker in the room, which made coffee that tasted like extract of freshly machined plastic. It's pretty rare for me to pitch a cup of coffee. Gotta come back to the wonderful staff, though. A reception staff.
1 nacht verbleven in november 2023

10/10 – Uitstekend

Chrystina

1 nacht verbleven in oktober 2023

8/10 – Goed

Andrew James

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property was still under construction but didn’t have any effect on our stay. Clean room, friendly staff & able to get extra pillows we requested quickly!
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Rhonda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room was great. Area was convenient.
1 nacht verbleven in oktober 2023

8/10 – Goed

Danielle, New Jersey

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great property. Under renovation but the rooms were brand new and really nice. The staff was excellent! So nice and accommodating
1 nacht verbleven in oktober 2023

4/10 – Matig

Trena

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023

2/10 – Ontzettend slecht

Robert

2 nachten verbleven in juni 2023

8/10 – Goed

Jeremy

1 nacht verbleven in augustus 2023

4/10 – Matig

Kurtis

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property was under construction and wasnt told about this b4 hand ice machines didnt work no vending machine no breakfasts should be closed for renovation instead still charge 200 a night for nothing
1 nacht verbleven in augustus 2023

6/10 – Redelijk

Tyler

1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Elric

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were very caring and helpful.
4 nachten verbleven in augustus 2023

4/10 – Matig

Christina

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We've stayed in an IHG hotel before and had no issues. That was not the case this time. The mattress and pillows were awful. The room stank of industrial glue one night, possibly due to renovations ongoing, but my husband is scent sensitive and this set off his asthma. The room was shabby overall, but serviceable. The side exterior door was propped open at all hours due to construction, but left that was even long after they'd stopped for the day. This is a security hazard. We'd kick the rock out of the way whenever we got home for the night. Overall, we were disappointed and couldn't wait to get home.
6 nachten verbleven in juli 2023

6/10 – Redelijk

hwa o

Reisde met familie
so/so
I wouldnt stay here unless youre just here to sleep. They are undergoing renovations, im guessing as to why the room was so cheap. Room was clean, asked for connecting rooms but they werent able to accomodate that request.
1 nacht verbleven in juli 2023

8/10 – Goed

Danielle

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Acceptable hotel
The location is close to lots of places to eat and only 15 minutes from kings island. Nice hotel but will be better once lobby refurbishment is complete. The rooms were nicer than the complex, thank goodness.
1 nacht verbleven in juli 2023

2/10 – Ontzettend slecht

Genevieve

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Worst hotel I've ever stayed at.
This hotel is completely torn apart! It was like staying in a war zone. Only 1 working elevator that we had to share with the crew and their equipment. Plaster and construction supplies are everywhere. The doors were propped open, no AC it was hot as heck. We came back from KI around 10:30 pm, we parked in the side parking lot that was pitch black, with no lights, and the side entry wouldn't let us in. We had to go around to the front. Again no lights and my husband tripped in the dark. The room never cooled down. The room itself was about as expected, small hard beds, crappy bedding. We were all settled and tired by the time we realized the AC wasn't working. We just made the best of it and got up and left the next morning.
1 nacht verbleven in juli 2023

8/10 – Goed

Aaron

Reisde met partner
Positief: Voorzieningen
Location was good
2 nachten verbleven in juli 2023

10/10 – Uitstekend

william

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Going through renovations so very noisy in the am
1 nacht verbleven in juli 2023

8/10 – Goed

Jonie

2 nachten verbleven in juli 2023

2/10 – Ontzettend slecht

Linda

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
When we booked this hotel 3 months ago it did not tell us that it was under construction found out when we got there. Everything was covered with drywall dust. They started working at 7:44 in the morning and didn’t stop until 5 o’clock in the evening. It was supposed to during the week we asked Lady she said 9 o’clock during the week they would start working well that didn’t happen. Horrible!! couldn’t come back from the park and lay down and take a nap or anything any day that we were there because of all the noise. It was nasty nasty nasty would not stay there again.
4 nachten verbleven in juli 2023

2/10 – Ontzettend slecht

Mark

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Do not stay here until renovation is complete.
The Lobby is undergoing a major renovation. Boxes and workers were everywhere. It was difficult to access the elevators since the workers were also using them. Our room had a huge red stain on the carpet. The porcelain toilet cover didn't fit since it was for the wrong toilet. We took out 3 rooms for our family to stay there. Embarrassing. We have stayed here many times when it was the Hyatt Place since it was so nice. It may be nice again once the transformation is complete, but as of now it should be closed.
3 nachten verbleven in juli 2023

8/10 – Goed

Justin

1 nacht verbleven in juli 2023

6/10 – Redelijk

Elise

Reisde met familie
Positief: Personeel en service
Needs better cleaning
I had seen ahead of time that they were doing some construction, so the fact that there was basically no lobby didn't really bother me. And I will say I didn't hear construction noise as others have noted. What I wasn't happy with was the cleanliness of the room. There were hairs in the towels, stains on the bed, and the carpet looked like it hadn't been vacuumed in months. I was hesitant to put my 8-month old down to crawl around because it was so gross. We also asked for a crib and they provided a filthy pack-n-play that wouldn't even lock into place so we couldn't even use. Luckily we were only here for one night.
1 nacht verbleven in juli 2023

2/10 – Ontzettend slecht

keitra

Reisde met familie en kleine kinderen
Negatief: Netheid, staat van de accommodatie en faciliteiten
It was supposed to be smoke free and it was full of smoke my face was completely broke out my kids was coughing like crazy cause of the smoke. They was renovating and it was not on website cause I would not have booked there. The pool was disgusting full of spiders and water was green. Just over all nasty and room was over priced and small the bathroom you could even move in crammed. Horrible and if I could have canceled I would have but was there for kids tournament.
4 nachten verbleven in juli 2023

4/10 – Matig

Ketron

Reisde met een groep
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
stains on floor and couch. tv didn’t work. construction inside. light in bathroom didn’t work.
2 nachten verbleven in juli 2023

10/10 – Uitstekend

Christy

2 nachten verbleven in juli 2023

4/10 – Matig

Christina

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Ugh
Smells really strange. Floor is dirty. Grout in shower is very dirty. They are renovating so its loud which is understandable. But its just not impressive.
1 nacht verbleven in juli 2023

2/10 – Ontzettend slecht

Holly

Reisde met een groep
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff at check-in completely ignored me while they sat on their phone. Another family came downstairs as I was checking in to say someone else was already in the room they were assigned - that was terrifying and very concerning. The lobby was completely under construction and smelled bad. Our room was very dirty - stains on the floor, sheets, and curtains. There was hair in the bed and on the pillows and a dead bug on the bathroom floor. It was very obvious this room was not cleaned. The desk chair and the shower door were both broken. The couch was damp. There was a trash can full of trash right outside the door to our room that smelled terrible. We arrived late (11pm) or I would never have stayed here. We were woken up by drilling and very loud construction noises at 7am. I complained to Expedia and fortunately they switched us to another hotel immediately. Do not book a stay here!!!

6/10 – Redelijk

Leigh-Ann

Reisde met familie
Positief: Personeel en service
We were in town for Taylor Swift concert! The check in lady was very kind making suggestions for the local area. The room was clean, only issue was shower drained slowly. The hotel was under repairs. We were only there for 10 hours and experienced no major issues.
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Jennifer

Reisde met een groep, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great stay, the only issues we had were related to on-going renovations.
1 nacht verbleven in juni 2023

4/10 – Matig

Nicole

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We stayed here with our three little kids (6 and under) for one night as we were driving through. We thought by spending a little extra that it would be worth the spend. The room was dirty. The sheets had stains and it looked and smelled like some of the pillows were not even washed. The drain in the shower would not work. We were charged $170 for a night and were highly disappointed. They should consider dropping the price especially since they are currently doing construction in the lobby. Chose somewhere different!
1 nacht verbleven in juni 2023

4/10 – Matig

Noelle

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
The carpet was very worn and ripped going into the bathroom. The lobby was dusty and under construction. Seems like they were trying to remodel but didn't finish and opened up the rooms / areas of the hotel that were not ready to be opened. Not worth the high price we paid to stay there.
2 nachten verbleven in juni 2023