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Beoordelingen van Welcome Suites Springdale

2.5 out of 5
Welcome Suites Springdale
11645 Chesterdale Road, Cincinnati, OH

Beoordelingen

6,2
Gastenscore: 10 - Uitstekend. 29 van 138 beoordelingen" "
Gastenscore: 8 - Goed. 36 van 138 beoordelingen" "
Gastenscore: 6 - Redelijk. 23 van 138 beoordelingen" "
Gastenscore: 4 - Matig. 15 van 138 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 35 van 138 beoordelingen" "

6,6/10

Netheid

7,0/10

Personeel en service

5,6/10

Voorzieningen

6,6/10

Staat van de accommodatie en faciliteiten

4,8/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Aimee

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
That place needs shut down
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Ernest

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They did not have a room for me
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

Gabrielle

Reisde met een groep
Negatief: Personeel en service
They did not have a room available when I attempted to check in (despite having reserved and paid for my room through Expedia)
1 nacht verbleven in maart 2024

8/10 – Goed

Timothy

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
7 nachten verbleven in november 2023

10/10 – Uitstekend

Alvira

2 nachten verbleven in november 2023

2/10 – Ontzettend slecht

Don

2 nachten verbleven in juni 2023

4/10 – Matig

Adam

Zakenreiziger, Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
No utensils in the room, and there were roaches in the room
8 nachten verbleven in oktober 2023

8/10 – Goed

John

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
28 nachten verbleven in september 2023

2/10 – Ontzettend slecht

Matthew

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in september 2023

8/10 – Goed

Joshua

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
3 nachten verbleven in augustus 2023

6/10 – Redelijk

Haley

Positief: Comfort kamer
The main issue was when I got there my room was not ready at all. Bed not made room not clean. And in the system it told them it was ready so when I walked in I was upset that I couldn’t lay right down and relax
1 nacht verbleven in augustus 2023

2/10 – Ontzettend slecht

reham

6 nachten verbleven in augustus 2023

2/10 – Ontzettend slecht

James

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Worst place I've ever stepped into
Run - and fast! This place is a dump with a strong odor throughout which caused a reaction to my asthma requiring a visit to urgent care. I refused to stay after seeing how bad the place (flooring peeling, holes in wall and sheets, trash in the halls, strong smoke odor throughout, no elevator) was and they have never refunded me, and they even disputed my credit card dispute. This place is not good and should NOT be listed on Hotels.com (I can't believe this place meets the Hotels.com minimum standards).
1 nacht verbleven in juni 2023

2/10 – Ontzettend slecht

Dana

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
TERRIBLE COMMUNICATION
They call me Saturday morning to let me know they overbooked and cancelled my reservation. Very dissatisfied with the service.
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
If you go to Cincinnati you got to stay here the best Embassy great quality very friendly people
2 nachten verbleven in juli 2023

2/10 – Ontzettend slecht

David

Reisde met familie
I had a text from Welcome Suites that they overbooked and therefore had no room for me. They should cut off taking reservations from Expedia if they can’t honor them. I tried calling Expedia to have another hotel reservation but Expedia doesn’t have a phone number to contact. Ended up booking another hotel that was $80 more money. Not a good experience.
2 nachten verbleven in juli 2023

2/10 – Ontzettend slecht

Alona

COMPLAINT- REFUND NEEDED
The hotel was overbooked, therefore, I did not have a room. I had to scramble and find another hotel. I need a refund immediately. What is the process for this? 404-644-7275
2 nachten verbleven in juni 2023

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Nope
This place is terrible. We checked in and as soon as we walked in the room we turned around and left. We did not stay there. We asked for a refund which is still pending. The rooms were run down and dirty. The shower curtain had holes, the bed looked more like a cot than a bed. There was what looked like dried blood from meat in the freezer. Do not recommend. Sorry no pics but we got out of there as fast as we could.
1 nacht verbleven in mei 2023

2/10 – Ontzettend slecht

malikah

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
dirty
3 nachten verbleven in april 2023

4/10 – Matig

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
No TV, no waste basket, no soap.... Staff was friendly
2 nachten verbleven in april 2023

2/10 – Ontzettend slecht

Ellen

Negatief: Voorzieningen
1 nacht verbleven in januari 2023

10/10 – Uitstekend

Jubilynn

7 nachten verbleven in oktober 2022

2/10 – Ontzettend slecht

Lori

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Upon arrival was told that they canceled our reservation and felt that it was ok that they called while we were on the plane flying from Phoenix with no place to stay will never stay here
2 nachten verbleven in juli 2022

2/10 – Ontzettend slecht

Terry

1 nacht verbleven in augustus 2022

2/10 – Ontzettend slecht

Charlene

1 nacht verbleven in augustus 2022

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A Hot Mess
Tried to check in only to be told there was be record of my reservation (despite having a printed copy). Apparently they changed hands and didn’t fill the new owners in on anything. Took a solid 45 minutes to iron everything out and they seemed genuinely disinterested in the situation because their shift was ending. Immediately after checking me into a room, they hit the bricks because they were clocking out for the day and told me no one would be around (despite advertising 24/7 front desk). The whole place stunk of pot and cigarette smoke. The lock on the door was busted and the room across the hall didn’t even have a door. The room itself was cheaply redone, but looked quite nice. The walls were quite thin and that area was very loud. Didn’t sleep a wink and left early in the morning.
1 nacht verbleven in oktober 2021

2/10 – Ontzettend slecht

James

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Don’t stay here
No bath towels No ice available No waste receptacles No front desk to contact for resolution. Dirty
1 nacht verbleven in april 2022

4/10 – Matig

Toni

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotels.com disappointed
I prepaid $95 when I received the receipt the room was billed as $65. Besides being a very unsafe area, where the front door always stayed unlocked, there was a wash cloth on the sink, only one towel in the bathroom. No soap, extras were included. Very disappointing referral definitely not worth paying $30 extra dollars to hotels.com for booking the room.
1 nacht verbleven in april 2022

2/10 – Ontzettend slecht

Ashley

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Disgusting.
This was the most disgusting hotel I ever stepped foot in. There was hair all over the tub, the sink, the floor. The toilet was dirty, the counters were dirty, the bedding was dirty. Oh but the bed was made. The floor was sticky. We walked right back out and stayed elsewhere.
1 nacht verbleven in maart 2022

2/10 – Ontzettend slecht

Ira

1 nacht verbleven in maart 2022

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Read
Run down. The bed in the room was broke down the springs were. The hotels wifi doesnt work they say its day to day if it works.. all the staff live on property. No ice or vending machines on site even though they are signs for them
1 nacht verbleven in november 2021
Reactie van Monique op 8 nov 2021
I am sorry you were not pleased with your stay. As a new takeover we will continue to make improvements. Your feedback is important to us and we hope to earn your business back.

2/10 – Ontzettend slecht

William

1 nacht verbleven in oktober 2021

10/10 – Uitstekend

Lavell

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was amazing! Service top notch! Will stay again
1 nacht verbleven in oktober 2021
Reactie van Monique, GM op 11 okt 2021
Thank you so much for your comments. We are glad that you enjoyed your stay and are looking forward to seeing you again.

8/10 – Goed

Martin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Dated hotel but clean.
1 nacht verbleven in september 2021
Reactie van Monique, GM op 27 sep 2021
Hi Martin, we are glad that you enjoyed your stay here with us. We are always trying to make our guests feel like this is their home away from home. We look forward to seeing you again.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
The modern day look and very friendly
1 nacht verbleven in juni 2021

2/10 – Ontzettend slecht

Dennis

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
No i would not recommend this hotel, it was not clean the bed an sheets wasnt to proper standards the service was awful. The parking lot had a car on bricks when i pulled up. It was not toilet paper in bathroom just a filthy hotel
2 nachten verbleven in juni 2021

6/10 – Redelijk

Tanner

Negatief: Comfort kamer
1 nacht verbleven in juni 2021

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Took 45 minutes to find someone just to get checked in. Had to switch room 4 times due to tv, fridge and other things not working in rooms.
1 nacht verbleven in juni 2021

8/10 – Goed

Maria

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Confortable
1 nacht verbleven in juni 2021

6/10 – Redelijk

Dana

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2021

10/10 – Uitstekend

Lisa

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Clean and comfortable room. Very basic. Nice and cool A/C. Super friendly staff.
1 nacht verbleven in mei 2021

8/10 – Goed

Lester

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice place to stay and within budget!
Manager was very friendly and helpful. The hotel was just what I needed: a clean room, somewhere peaceful to rest, and not too fancy. Fair price and conveniently close to restaurants & stores.
3 nachten verbleven in mei 2021

4/10 – Matig

Tiffany

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in mei 2021

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They r family friendly and the saly water poool is cool. I dont like the price.
2 nachten verbleven in april 2021
Reactie van Brand Experience Team op 28 apr 2021
Greetings Traveler, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Denise L. #Team6

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The fact that my room was infested with roaches and no answer from the front desk
1 nacht verbleven in april 2021

10/10 – Uitstekend

rodney

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay
Dipak Patel is an excellent host. Rooms were clean and quite.
1 nacht verbleven in april 2021
Reactie van Brand Experience Team op 28 apr 2021
Greetings Rodney, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You! Denise L. #Team6

6/10 – Redelijk

Geverifieerde reiziger

1 nacht verbleven in februari 2021

2/10 – Ontzettend slecht

Jeremy

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Terrible. No one
2 nachten verbleven in januari 2021

4/10 – Matig

Terry

2 nachten verbleven in oktober 2020
Reactie van Nancy Y. op 30 nov 2020
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Nancy Y. #Team6

10/10 – Uitstekend

Cory

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2020
Reactie van Nancy Y. op 30 nov 2020
Thank you for the perfect rating!! Nancy Y. #Team6