Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave | In-room safe, soundproofing, iron/ironing board, rollaway beds
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Reviews of Best Western Holiday Lodge

3 out of 5
Best Western Holiday Lodge
2023 7th Avenue N, Clear Lake, IA

Reviews

8.2

Very good

Rating 10 - Excellent. 203 out of 452 reviews" "
Rating 8 - Good. 140 out of 452 reviews" "
Rating 6 - Okay. 64 out of 452 reviews" "
Rating 4 - Poor. 31 out of 452 reviews" "
Rating 2 - Terrible. 14 out of 452 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Gregory

Stayed 1 night in May 2024

8/10 Good

Desiree

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was pretty much fine. Only complaint was everyone the furnace kicked on it was pretty loud. Seemed clean in room.
Stayed 1 night in May 2024
Response from GM on 6 May 2024
Dear Desiree, Thank you for taking the time to complete our survey. We do apologize about the furnace. I will let my maintenance know so we can resolve it. We hope your future travels bring you back to the Best Western Holiday Lodge, Clear Lake, IA. Sincerely Best Western Holiday Lodge Management Team

10/10 Excellent

Katie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We were given a "non-smoking" room that smelled so badly of cigarette smoke that it was kind of nasty. We are not smokers.
Stayed 1 night in Mar 2024
Response from GM on 30 Mar 2024
Dear Katie, Thank you for taking the time to complete our survey. I would like to apologize for the smell. I will bring this up to our housekeeping team so it does not happen to you or any other guest again. Sincerely, Best Western Holiday Lodge Management Team

10/10 Excellent

Jennifer

Travelled with partner
Liked: Amenities
They have a breakfast buffet and a very good restaurant connected to it, close to interstate and other fast food restaurants and gas stations
Stayed 1 night in Mar 2024
Response from GM on 9 Mar 2024
Dear Jennifer, Thank you for taking the time to complete our survey. We are happy to hear that you enjoy your time with us. We hope your future travels bring you back to the Best Western Holiday Lodge. Sincerely, BW Management Team

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the shuttle to the surf
Stayed 1 night in Feb 2024
Response from DR on 2 Mar 2024
Dear Carrie, Thank for taking the time to complete our survey. We are ecstatic to hear that you loved our shuttle. We will share your feedback with our team. We hope to see you again on your future travels. Sincerely, Best Western Holiday Lodge Team

4/10 Poor

Diane

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
We were first given a room that was "adjacent" to the building - no way - the room was in a parking lot - wanted to use the pool and it was 30 degrees - we were not going to be walking outside. The individual that greeted us never made eye contact, could hardly hear her and was not friendly like all your posters said your employees were - they did have a great breakfast. Will not stay there again and will not suggest.
Stayed 1 night in Feb 2024
Response from DR on 2 Mar 2024
Dear Diane, I would like to start off with extending our apologies for not meeting your requirement. We will be sure to talk and coach the front desk to make sure this does not happen again. We hope you give us another chance earn your loyalty. Sincerely, Best Western Holiday Lodge Team

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The girl at the front desk was very nice and helpful. We took their shuttle to the Surf for a concert, and the shuttle driver was very nice too. The room and the hotel smelled good and was very clean. The beds were comfy too
Stayed 1 night in Feb 2024
Response from GM on 2 Mar 2024
Dear DawnThank for taking the time to complete our survey.. We are happy to hear your enjoyed your time here. We hope to see you again on your future travels. Sincerely, Best Western Holiday Lodge Team

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'd stay again!
Staff were nice. The free shuttle to the surf was great!
Stayed 1 night in Feb 2024
Response from DR on 2 Mar 2024
Dear SeanThank for taking the time to complete our survey. We are ecstatic to hear that you loved our shuttle. We will share your feedback with our team. We hope to see you again on your future travels. Sincerely, Best Western Holiday Lodge Team

10/10 Excellent

Alana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. It was located in a convenient location to the Surf Ballroom and it was nice that the hotel provided a shuttle to the concert.
Stayed 1 night in Dec 2023
Response from GM on 19 Apr 2024
Dear alana, We would like to thank you for the amazing review you gave us. Please forgive us for the delayed response. We do hope that your future travels bring you back to the Best Western Clear Lake, IA

6/10 Okay

Michael

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a Kinseth Hotel Property
As by the title, as soon as I realized it was owned and operated by Kinseth I knew the quality of the ownership, having done business with them in the past. So, admittedly, I'm biased. I stayed in this property 20+ years ago and had a favorable experience so when the opportunity came up that necessitated for me to spend the night in Clear Lake I chose this hotel. Not worth the price. This was the most expensive hotel that was posted on hotels.com for this area. For this price, in my travelling experience, one would expect more modern conviences (i.e. direct USB plug in's for devices, better TV interface, a bathroom with upgraded shower heads). We constantly needed to jiggle the toilet handle to keep it from running. Caulking and damage repair was noticably visible in the bathroom Needed to return to our vehicle to retrieve power plugs for charging devices. Positives: The Post it note for 20% off in Bennigan's restaurant was appreciated. The breakfast buffet wasn't bad, something I hadn't experienced before, a rotating daily breakfast offering. Saturday morning was make your own breakfast burrito. Bottom line is that there are more affordable, updated newer hotels in the area. Take a look at those.
Stayed 1 night in Dec 2023

10/10 Excellent

Judith l

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and hotel was clean which was appreciated. Took a few minutes to get warm water for the shower, toilet handle had to be held down while flushing to flush completely, and mattress was a little hard. Other than those items, the staff made it a pleasant stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Deborah

Stayed 1 night in Oct 2023

10/10 Excellent

Grant

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

8/10 Good

Karen

Travelled with group
Liked: Cleanliness
We had to drive around to the back of the property to get to the room which was in a separate building and connected by a tunnel. The on-site restaurant had a limited menu and bar closed by 9 pm.
Stayed 1 night in Sep 2023

8/10 Good

Ezekiel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Nicole, Boone

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chuck, the shuttle driver, was great! Supposed to be queen beds but were fulls.
Stayed 1 night in Aug 2023
Response from GM on 30 Aug 2023
Thank you for taking the time to write your review of the Best Western, your comments are very much valued. We really appreciate you recognizing our staff as well as our many amenities of the hotel. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, which our guests expect. Hope to see you soon.

10/10 Excellent

james

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room, delicious breakfast, cordial staff.
Stayed 1 night in Aug 2023
Response from GM on 29 Aug 2023
Thank you very much for your review of your recent stay at the Best Western.This is the type of review that we love to have. It means we have exceeded your expectations and have provided you with an enjoyable experience. Our team prides themselves with the opportunity to provide that quality customer service, which our guests expect. Your review will encourage the team to continually excel in providing exceptional personal service. Thank you so much, all the best and see you soon! Warm regards!

6/10 Okay

Russ

Business traveller
Liked: Cleanliness
IT WAS OKAY.
Stayed 1 night in Aug 2023
Response from GM on 24 Aug 2023
Thank you for taking the time to complete a review regarding your recent stay at our hotel. I would like to apologize for failing to exceed your expectations. We take all issues seriously and we will do everything we can to ensure that this issue is addressed immediately. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 Okay

Marie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from GM on 19 Aug 2023
Thank you for taking the time to complete a review regarding your recent stay at our hotel. I would like to apologize for failing to exceed your expectations. We take all issues seriously and we will do everything we can to ensure that this issue is addressed immediately. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from GM on 19 Aug 2023
Thank you for taking the time to highlight your recent stay at the Best Western. We sincerely appreciate it and are happy you were well pleased with your stay. We take great care in providing our guest with a positive experience overall. Thank you again and we look forward to seeing you on your next trip to Clear Lake.

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from GM on 8 Aug 2023
Thank you for giving us your highest rating, you encourage our staff to continue to deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Kristin

Business traveller
Staff was kind and property was okay, but the overall area is pretty rough. Most of the people were in the hallway and drinking and loud all night, felt like a dorm or a low end hotel. We only needed it for one night but we definitely heard everything. Thin walls and the cleaning staff were yelling at each other down the hall in the early am, pretty odd overall.
Stayed 2 nights in Jul 2023
Response from GM on 8 Aug 2023
Thank you for taking the time to complete a survey regarding your recent stay at the Best Western in Clear Lake. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to the entire staff and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Lee

Stayed 1 night in Jul 2023
Response from GM on 8 Aug 2023
Your satisfaction is very important to us and we value your feedback. Thank you for giving us your highest rating, you encourage our staff to continue to deliver a superior experience for you and other guests in the future.

6/10 Okay

Ursula

Travelled with family
We liked the breakfasts and the variety we were offered. What we did not like was the lack of room service ( almost non-existent even when we asked for it).
Stayed 7 nights in Jul 2023
Response from GM on 8 Aug 2023
I like to apologize for failing to exceed your expectations. Your satisfaction is important to the entire staff and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 1 night in Jul 2023
Response from Lori F on 11 Jul 2023
Dear Janice, Thank you for your review! We appreciate the 5 star review! We look forward to your next stay with us. Sincerely, Lori Faught Director of Operations

6/10 Okay

Brenda

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
All in one if you prefer to stay close to motel staff was friendly and fast
Stayed 1 night in Jul 2023
Response from Lori F on 11 Jul 2023
Dear James, Thank you for your review! We have an awesome staff who like treating guest like family! Hope to see you again in your travels. Sincerely, Lori Faught Director of Operations

8/10 Good

Daniel

Stayed 3 nights in Jun 2023
Response from GM on 8 Aug 2023
Your satisfaction is very important to us and we value your feedback. Thank you for responding with you rating, you encourage our staff to continue to deliver a superior experience for you and other guests in the future.

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lots of updates. Very friendly staff. Very clean.
Stayed 1 night in Jun 2023
Response from Amos K (General Manager) on 27 Jun 2023
Thank you for your kind feedback about your recent stay at our hotel. We are thrilled to hear that you noticed the updates we have made to our property, and we are delighted that you found our staff to be friendly and our hotel to be very clean. We strive to provide a pleasant and comfortable experience for all our guests, and it is rewarding to know that our efforts have been appreciated. Your positive comments about our staff's friendliness and the cleanliness of our hotel will be shared with our team members, as they take pride in delivering exceptional service. We appreciate your feedback, as it encourages us to continue providing a high standard of service and maintaining a clean and welcoming environment for our guests.Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future for another enjoyable stay.

10/10 Excellent

samuel

Travelled with partner
Liked: Cleanliness, staff & service
Older hotel but clean and quiet. Breakfast was excellent.
Stayed 2 nights in Jun 2023
Response from Amos K (General Manager) on 27 Jun 2023
Thank you for taking the time to provide feedback on your recent stay at our hotel. We are glad to hear that you found our hotel to be clean and quiet, despite it being an older establishment. Maintaining a clean and peaceful environment is important to us, and we strive to ensure that our guests have a comfortable and enjoyable experience during their stay. We are especially pleased to hear that you enjoyed our breakfast offerings. We take pride in providing excellent dining options to start our guests' days off right. Your feedback is greatly appreciated, as it helps us understand what we are doing well and where we can improve. We value your patronage and hope to have the opportunity to welcome you back in the future for another pleasant stay.Thank you for choosing our hotel, and we look forward to serving you again.

6/10 Okay

Janet

Liked: Staff & service
Stayed 2 nights in May 2023
Response from Customer Service Rep on 13 Jun 2023
Thank you for your review. We apologize for your most recent experience. We hope you give us another chance again soon!

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Amos K on 1 Jun 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Geoffrey

Stayed 1 night in May 2023
Response from Amos K on 1 Jun 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were very comfortable and the location was ideal for the area
Stayed 2 nights in May 2023
Response from Amos K on 1 Jun 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Cathy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in May 2023
Response from Amos K on 1 Jun 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Amos K on 1 Jun 2023
Thank you for taking the time to complete the survey regarding your recent stay at our property. We greatly appreciate your feedback and value your business.Your satisfaction is our top priority, and we are grateful for your comments on what you liked about your stay. It's through feedback like yours that we are able to continually improve and provide a superior experience for our guests. We genuinely appreciate your input, as it helps us understand what we're doing right and areas where we can make enhancements.We look forward to serving you again in the future and providing you with an even better experience. If there is anything specific you would like to share or any additional suggestions you may have, please feel free to reach out to us directly.Once again, thank you for choosing our property. We hope to have the pleasure of welcoming you back as our guest soon.

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We always enjoy our stay. The rooms are quiet, clean, comfortable and convenient. The coffee and breakfast are tasty and the dining area is roomy.
Stayed 1 night in Apr 2023
Response from Amos K on 1 Jun 2023
Thank you for taking the time to complete the survey regarding your recent stay at our property. We greatly appreciate your feedback and value your business.Your satisfaction is our top priority, and we are grateful for your comments on what you liked about your stay. It's through feedback like yours that we are able to continually improve and provide a superior experience for our guests. We genuinely appreciate your input, as it helps us understand what we're doing right and areas where we can make enhancements.We look forward to serving you again in the future and providing you with an even better experience. If there is anything specific you would like to share or any additional suggestions you may have, please feel free to reach out to us directly.Once again, thank you for choosing our property. We hope to have the pleasure of welcoming you back as our guest soon.

8/10 Good

Joshua

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
MIntaned
Stayed 1 night in Apr 2023
Response from Lori F on 3 Apr 2023
Dear Joshua, Thank you for the review! We appreciate your taking the time to do a review. We look forward to your next stay with us! Sincerely, Lori Faught General Manager

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Lori F on 26 Mar 2023
Dear Jan, Thank you for the review. We look forward to your next stay with us in Clear Lake, Iowa. Sincerely, Lori Faught General Manager

10/10 Excellent

Dawn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Very nice and helpful staff, and our room was nice and clean, very comfy bed!
Stayed 1 night in Mar 2023
Response from Lori F on 13 Mar 2023
Dear Dawn, Thank you for the review and your comments! We just replaced our beds a few months ago. Looking forward to your next stay with us! Sincerely, Lori Faught General Manager

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Lori F on 13 Mar 2023
Dear Cody, Thank you for the review! We look forward to your next stay with us! Sincerely, Lori Faught General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Lori F on 23 Jan 2023
Dear Valued Guest, Thank you for your review. We look forward to your next stay with us. Sincerely, Lori Faught General Manager

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms with great service.
Stayed 1 night in Nov 2022
Response from Lori F on 26 Nov 2022
Dear Brian, Thank you for the 5 star review! We appreciate your feedback! Sincerely, Lori Faught General Manager

6/10 Okay

Mark, Belle Plaine

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Very outdated building. Dirty furniture. Cracked walls. Chipping paint. Needs a wrecking ball. Definitely a Trucker Palace! Noisy!
Stayed 3 nights in Nov 2022

8/10 Good

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was good
Stayed 2 nights in Nov 2022
Response from Lori F on 12 Nov 2022
Dear Kenneth, Thank you for your review! We look forward to your next stay with us! Sincerely, Lori Faught General Manager