Studio suite, 2 queensize bedden | Woonruimte | Een 32-inch flatscreentelevisie met satellietzenders en een televisie
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Beoordelingen van Sonesta ES Suites Cleveland Airport

3 out of 5
Sonesta ES Suites Cleveland Airport
17525 Rosbough Dr, Middleburg Heights, OH

Beoordelingen

7,4

Goed

Gastenscore: 10 - Uitstekend. 375 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 241 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 145 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 112 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 130 van 1003 beoordelingen" "

7,4/10

Netheid

7,8/10

Personeel en service

7,2/10

Voorzieningen

7,2/10

Staat van de accommodatie en faciliteiten

7,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Nyanna

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was nice.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Rebecca

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I enjoy the spacious and unique rooms.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Kristy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was very clean
1 nacht verbleven in april 2024
Reactie van Hotel Staff op 22 apr 2024
Thank you for taking the time to give us feedback, we are so happy to see you enjoyed your stay with us! We hope to see you again soon!

8/10 – Goed

Tymeka

Positief: Netheid, personeel en service
Overall, the state was nice. The around the area of the property could’ve been a little cleaner.
1 nacht verbleven in april 2024
Reactie van Hotel Staff op 22 apr 2024
Thank you for taking the time to give us feedback, we are so happy to see you enjoyed your stay with us! We hope to see you again soon!

10/10 – Uitstekend

Jalisa

Positief: Netheid
2 nachten verbleven in april 2024
Reactie van Hotel Staff op 22 apr 2024
Thank you for taking the time to give us feedback, we are so happy to see you enjoyed your stay with us! We hope to see you again soon!

2/10 – Ontzettend slecht

Ramachandran

Reisde met familie
Negatief: Netheid
They gave a room where toilet was not flushing Changed to another room where key was not working The rooms was smelling bad There were no kitchen utensils
4 nachten verbleven in april 2024
Reactie van General Manager op 15 apr 2024
Thank you for your response. We are so sorry that you had this experience while staying with us. We will share these comments with our team to help to improve the experience at our property.

8/10 – Goed

Robin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Hotel Staff op 22 apr 2024
Thank you for taking the time to give us feedback, we are so happy to see you enjoyed your stay with us! We hope to see you again soon!

8/10 – Goed

Diego, Port Moody

Positief: Personeel en service
Expected an average room and got a little suite with a room, a loft, 2 baths, full kitchen and a gas fireplace. The place shows its age and could use some TLC, but nothing too out of the ordinary: a loose hinge here, a janky doorknob there. Staff was friendly, even cheery, and helpful. Solid place for a budget stay.
3 nachten verbleven in april 2024
Reactie van General Manager op 15 apr 2024
Thank you for your response. We are currently working to renovate a number of our rooms, and hope that will provide a great experience when you choose to return. For now, I will share your comments with our team, and we are thankful you chose to stay at our property!

4/10 – Matig

Debra

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Overall the rooms were as clean as they could be. 1st room we were given had a water leak from overhead, hole in ceiling with water coming down the wall. Toilet would not flush. Called the desk, staff immediately responded and got us another room. Carpets in the new spot were horribly stained. Just to be clear this is not a reflection on the staff of the facility this is an owner issue. Property is not being kept up.
1 nacht verbleven in april 2024
Reactie van General Manager op 9 apr 2024
We are very sorry you did not enjoy your recent stay with us. We are constantly working to improve every guest’s experience and will take your feedback into consideration as we move forward.

10/10 – Uitstekend

Anastasios

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent
1 nacht verbleven in maart 2024
Reactie van General Manager op 28 mrt 2024
Thank you for your kind response. We hope to see you back soon!

4/10 – Matig

Daniel

Reisde met partner
Negatief: Netheid, personeel en service en voorzieningen
There are absolutely no services offered. We had one stained towel for two adults to share. No breakfast available. No housekeeping. Had to take out our own trash. Curtains in the room were torn. Cobwebs left in most corners. Coffee given was only decaf. Even some parking spaces reserved for members who paid extra. I don't know who would even do that. What's to pay for? At least the bed was comfortable, though the pillows were tiny.
1 nacht verbleven in maart 2024
Reactie van General Manager op 25 mrt 2024
We are so sorry you did not enjoy your stay with us. We do limit our services offered to keep our prices as low possible. We will take your comment and do everything we can to make sure in the future we are able to provide a better guest experience.

2/10 – Ontzettend slecht

Eleanor

Reisde met huisdieren
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room was filthy, dirty dishes in dishwasher leaked and didn’t work. Toilet well let’s just leave it at that Bed was the only clean thing in room Front desk not helpful in the least It should be noted I have stayed here twice before but never will again.
1 nacht verbleven in maart 2024
Reactie van General Manager op 25 mrt 2024
We are so sorry you did not enjoy your stay with us. We will take your feedback and share it with our team to improve future stays.

4/10 – Matig

Kayla

2 nachten verbleven in maart 2024
Reactie van General Manager op 9 apr 2024
We are very sorry you did not enjoy your recent stay with us. We are constantly working to improve every guest’s experience and will take your feedback into consideration as we move forward.

10/10 – Uitstekend

kritzia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This my 3 time staying is good place. Recommend
1 nacht verbleven in februari 2024
Reactie van General Manager op 5 mrt 2024
Thank you for your response Kritzia. We value your positive feedback, and I will share it with our team. We hope to see you back in the near future.

10/10 – Uitstekend

Brian

1 nacht verbleven in februari 2024
Reactie van General Manager op 25 mrt 2024
Thank You for your response. We are happy to see that you enjoyed your stay with us.

2/10 – Ontzettend slecht

NALINI, RIVIERA BEACH

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This was my worst experience, I checked in on Feb 15/16, my flight was delayed and I didn’t checked in until 5 Am, one of the bed had blood on it, the bathroom and kitchen was dirty, it looked like they put us in a room that was not cleaned. Because we didn’t sleep and needed a place to sleep we stayed in the room until we woke up, then we complained to the GM. We had two reservations so we would check out from one and checked into the other was was a 2 bedroom, my goodness, this room the handle fell off the bedroom downstairs, the fire place didn’t work, then the lock on the main door stopped working, the front desk lady said they don’t have another room to put us in, they don’t have a new lock so the service guy would have to try and fix it, she could not do anything about the fireplace. We were locked out of the room in the snow for three hours with a child. Up until when we left the guy was still working on the lock. I must say Expedia held up to their word and relocated us. But never will I stay in this hotel again.
3 nachten verbleven in februari 2024
Reactie van General Manager op 20 feb 2024
We are so sorry you did not enjoy your stay. We will take your comments and work to improve future guest experiences.

2/10 – Ontzettend slecht

NALINI, RIVIERA BEACH

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
There was an issue with the room, blood on the bed, bathroom not cleaned, kitchen not cleaned. Hotel said we need to contact Expedia for refund.
1 nacht verbleven in februari 2024
Reactie van General Manager op 20 feb 2024
We are so sorry that you had these issues during your stay. We are constantly working to improve our guest experience here, and are very sorry that we did not meet your standards. We will take your comment and work to improve these areas of our property.

2/10 – Ontzettend slecht

Yvonne

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There was a fight above us which went on all night long we called the office no one ever came then they started fighting outside the doors was open back and forth all night long and it was constantly smoking in the hallway
2 nachten verbleven in februari 2024
Reactie van General Manager op 6 feb 2024
We are so sorry to hear about your experience with your recent stay. We work very hard to provide every guest with the best experience possible, and we are very sorry we were unable to do that with your stay. We hope that you will give us another opportunity in the future to improve upon this.

8/10 – Goed

Megan

1 nacht verbleven in februari 2024
Reactie van General Manager op 25 mrt 2024
Thank you for your response we will share your response with our staff.

10/10 – Uitstekend

Jeremy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great overall
1 nacht verbleven in februari 2024
Reactie van Hotel Staff op 4 feb 2024
Thank you for taking the time to give us feedback, we are so happy to see you enjoyed your stay with us! We hope to see you again soon!

10/10 – Uitstekend

Anastasios

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice safe and quiet
2 nachten verbleven in januari 2024
Reactie van Hotel Staff op 31 jan 2024
Thank you for taking the time to give us feedback, we are so happy to see you enjoyed your stay with us! We hope to see you again soon!

10/10 – Uitstekend

Big

Positief: Netheid, personeel en service
It was a pretty cool first experience and I enjoyed it. I was able to cook and watch the football game.
2 nachten verbleven in januari 2024
Reactie van Hotel Staff op 31 jan 2024
Thank you for taking the time to give us feedback, we are so happy to see you enjoyed your stay with us! We hope to see you again soon!

2/10 – Ontzettend slecht

Hyoung

Zakenreiziger, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Old property with very limited service. Rooms are old and it shows it. They offer pull out bed with out any linens and dish’s are dirty in the dish washer. All around not so great to stay.
1 nacht verbleven in januari 2024
Reactie van Guest Relations op 28 jan 2024
Dear Hyoung,We appreciate you reaching out, and it's unfortunate to hear about the experience you described. Room integrity and making our valued guests feel comfortable are of utmost importance to us, and we sincerely apologize for dropping the ball on this occasion. Rest assured, your concerns will be addressed internally as we jump into action to rectify the issues you've mentioned. This is not the lasting impression we want to leave you with, so please allow us to make this up to you someday.

4/10 – Matig

Carmen

3 nachten verbleven in januari 2024
Reactie van General Manager op 23 jan 2024
We are very disappointed to see that you did not appreciate your recent stay with us. We are constantly striving to improve our property and hope you will give us another chance in the future.

6/10 – Redelijk

Gnei

Positief: Personeel en service, comfort kamer
Negatief: Netheid
The room itself was not too bad just outdated. The bathroom seems outdated and a bit dirty. Check in was at 3 but they didn’t have a room ready until 3:20pm. Hard to walk outside because the weather was so cold below 10 degrees. Majority of the time I watched tv and went to bed. The light in the bathroom if you leave it on too long the fire alarm would go off scared me.
2 nachten verbleven in januari 2024
Reactie van General Manager op 23 jan 2024
We are sorry you had an issue with your recent stay. We will take the comments provided to improve in the future.

2/10 – Ontzettend slecht

Germaine

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
9 nachten verbleven in januari 2024
Reactie van General Manager op 16 jan 2024
We are upset to see that you did not enjoy your stay with us. We are working hard to give each and every guest a positive experience. We are sorry we did not meet your expectations.

10/10 – Uitstekend

Beverly, Waterford

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was a very clean and nice property.
1 nacht verbleven in januari 2024
Reactie van General Manager op 23 jan 2024
Thank you for your kind words Beverly. We appreciate your business and hope to see you again soon.

6/10 – Redelijk

Alejandro

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Property can be better
2 nachten verbleven in januari 2024
Reactie van Hotel Staff op 31 jan 2024
We are constantly looking for guest feedback on how we can improve your stay, and we appreciate you taking the time to give us your thoughts. We are sorry to hear that the stay did not meet your expectations. Hopefully we can do better next time. Safe Travels !

2/10 – Ontzettend slecht

David

8 nachten verbleven in december 2023
Reactie van Hotel Staff op 31 jan 2024
Thanks for taking the time to write about your experience at our Sonesta ES Suites Cleveland Airport, I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider Sonesta ES Suites Cleveland as your choice for lodging accommodations.

2/10 – Ontzettend slecht

Mohamed, Riverdale

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Everything missing in the room and was dirty
1 nacht verbleven in januari 2024
Reactie van Guest Relations op 12 jan 2024
Dear Mohamed,We are very sorry for the condition of the room you received. There is no excuse for such, and we assure you that we will speak with our team about our performance and ensure improvements are made. We will also make sure your room is given the attention it deserves.

2/10 – Ontzettend slecht

Pamela

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Save the hassle book elsewhere. Reason for visit was family memorial my mother, sister and 2 brothers they are finally together. I received a call the morning of arrival to say they overbooked and the room type I reserved would not be available, I asked how is that possible? Well you book with Expedia. I argued that the staff then stated could put me into another room, or I could go else. I was given a room they said was cleaned and it as the type I reserved however, it was horrible. Immediately went back to office to request the opportunity to go elsewhere I was told because I signed a paper I could not get refund. They offered a leaser room and as I said we had plans and this was not part of it. So we took the room only to find one washcloth, 1 towel, no kitchen amities, a coffee pot no coffee filters or pot, a toaster that did not work as a mater of fact no oven this time. the bath tub as well as the kitchen sink did not drain for hours. We bought skillets and dishes, utensils, toilet paper, trash bags just to make it work. Due to someone vaping in the rooms the fire alarm went on one morning at 3 am and the person in the office told me “it’s not your building so you don’t need to worry” the alarm was in our building so that’s not true. 2 days later it happens again. Same vape issue same fire department this time the subject was arrested. Save yourself the hassle and stay someplace else. But best advise for all travels call Expedia first before agreeing to any room.
11 nachten verbleven in december 2023
Reactie van Guest Relations op 12 jan 2024
Dear Pamela,Your voice has been heard, and our team will be sure to review where we fell short during your visit. It is our goal to provide our guests with a seamless experience. Rest assured, guest safety is always our top priority, and we apologize for the inconvenience you had with the alarm. We will use your feedback as a learning tool as we work to make positive changes. It is our hope that you will give us another opportunity to provide you with a seamless experience in the future.

2/10 – Ontzettend slecht

Sharon

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in december 2023
Reactie van Hotel Staff op 31 jan 2024
Thanks for taking the time to write about your experience at our Sonesta ES Suites Cleveland Airport, I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider Sonesta ES Suites Cleveland as your choice for lodging accommodations.

10/10 – Uitstekend

Jose Luis

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Hotel Staff op 31 jan 2024
Thank you for taking the time to give us feedback, we are so happy to see you enjoyed your stay with us! We hope to see you again soon!

6/10 – Redelijk

Prithviram

Reisde met een groep
Poor service
1 nacht verbleven in december 2023
Reactie van Hotel Staff op 31 jan 2024
We are constantly looking for guest feedback on how we can improve your stay, and we appreciate you taking the time to give us your thoughts. We are sorry to hear that the stay did not meet your expectations. Hopefully we can do better next time. Safe Travels !

6/10 – Redelijk

Jason, concord

1 nacht verbleven in december 2023
Reactie van Hotel Staff op 31 jan 2024
We are constantly looking for guest feedback on how we can improve your stay, and we appreciate you taking the time to give us your thoughts. We are sorry to hear that the stay did not meet your expectations. Hopefully we can do better next time. Safe Travels !

2/10 – Ontzettend slecht

Lakisha

1 nacht verbleven in december 2023
Reactie van Hotel Staff op 31 jan 2024
Thanks for taking the time to write about your experience at our Sonesta ES Suites Cleveland Airport, I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider Sonesta ES Suites Cleveland as your choice for lodging accommodations.

2/10 – Ontzettend slecht

Andrea

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
No longer like Sonesta used to be
We booked a king room with pull out sofa for 4 adults. We got to our room and there were no linens for the sofa. We called down to the front desk and were told that we had to come to get the sheets. They never said anything even though they knew we had 4. They refused to give any pillows for the sofa bed though. They said we were only allowed to have the amount of pillows that already came with the room for the king bed. The carpets were dirty and they no longer provide any airport shuttle or breakfast. I was disappointed because in the past Sonesta was such a wonderful place to stay but this was completely different now.
1 nacht verbleven in december 2023
Reactie van General Manager op 18 dec 2023
We are sorry that you did not enjoy your recent stay with us, and will work hard to address the issues you brought to our attention.

10/10 – Uitstekend

Kathleen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is my go to destination when I visit Cleveland. I’ve always had a wonderful stay, property is clean, quiet, and the staff is friendly.
8 nachten verbleven in december 2023
Reactie van General Manager op 18 dec 2023
Thank you for your review. We are happy to hear that you enjoyed your stay, and hope to see you back soon!

8/10 – Goed

Tyler

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Spacious
Room was spacious and had a full kitchen. We were only here one night in town for a browns game. Would stay again
1 nacht verbleven in december 2023
Reactie van General Manager op 18 dec 2023
Thank you for your review! We appreciate that you enjoyed your stay with us, and hope to see you back soon!

2/10 – Ontzettend slecht

Marjorie

Negatief: Netheid, staat van de accommodatie en faciliteiten
Carpet was filthy with stains. Table on wheels very sticky' gross. No caffienated coffee but a coffee maker. Door scuffed and didnt close properly. Have stayed here and in Westlake before..No issues..very clean and pleasant. Seems not the same oversight and cleaning. This rug may need replacement.
1 nacht verbleven in december 2023
Reactie van Guest Relations op 16 dec 2023
Dear Marjorie,Thank you for taking a moment to share your experience. We trust you alerted our team to your concerns while you were with us so we could properly address the matter at hand, and we have passed your comments along so that our team can utilize them for improvement. We would love nothing more than to welcome you back for a better overall visit in the future.

4/10 – Matig

robert

Reisde met partner
Was a bit on old side. Looked like the room hadn't been updated since the early 90’s
Reactie van General Manager op 5 mrt 2024
We are sorry you did not enjoy your stay. We are always looking to improve our guest's experience, and are currently remodeling a number of our guest rooms. We hope you will give us another opportunity in the future.

10/10 – Uitstekend

Mario

Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in december 2023
Reactie van Hotel Staff op 31 jan 2024
Thank you for taking the time to give us feedback, we are so happy to see you enjoyed your stay with us! We hope to see you again soon!

10/10 – Uitstekend

Anastasios

Reisde met partner
Service was excellent and very helpful — nice big clean room
1 nacht verbleven in november 2023
Reactie van Laura op 30 nov 2023
Thank you for your business and your feedback!

10/10 – Uitstekend

Maribel

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Me encantó. Comodidad, espaciosa. Buen precio. Cerca de todo
3 nachten verbleven in november 2023
Reactie van laura op 30 nov 2023
Thank you for your business and your feedback.

8/10 – Goed

yaniris

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service, voorzieningen
El servicio al cliente pésimo dos reservaciones con distintas fechas para mis familiares y ambas fueron canceladas, la primera paga completa y la empleada decía no habían habitaciones tuvo que intervenir el gerente y la segunda 4 días después la cancelaron y la reservación era para pagar en el hotel indicó estaban llenos y era mentira por qué pude reservar online . Mi cuarto no tenía los utensilios de cocina
7 nachten verbleven in november 2023
Reactie van Laura op 30 nov 2023
Thank you for your business and feedback.

10/10 – Uitstekend

Carolyn

Positief: Voorzieningen
Good
1 nacht verbleven in november 2023
Reactie van Laura op 30 nov 2023
Thank you for your business and feedback.

2/10 – Ontzettend slecht

Trent

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
5 nachten verbleven in november 2023
Reactie van General Manager op 18 dec 2023
We are disappointed to hear that you didn't enjoy your recent stay with us. We are working very hard to ensure each and every guest has the best experience possible.

6/10 – Redelijk

Norma

Reisde met een groep, Zakenreiziger
Negatief: Voorzieningen
Close to IX center. Took out your trash. room not cleaned while staying there. No breakfast. If wanted clean towels must take dirty to desk to get clean towels.
3 nachten verbleven in november 2023
Reactie van laura op 30 nov 2023
Thank you for your business and feedback.

8/10 – Goed

Bruce

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Fine
2 nachten verbleven in november 2023
Reactie van Laura op 30 nov 2023
Thank you for your business and your feedback

6/10 – Redelijk

Christine

2 nachten verbleven in november 2023
Reactie van Hotel Staff op 31 jan 2024
We are constantly looking for guest feedback on how we can improve your stay, and we appreciate you taking the time to give us your thoughts. We are sorry to hear that the stay did not meet your expectations. Hopefully we can do better next time. Safe Travels !