Hey Ciro, vielen Dank für deine tolle Bewertung. Freut uns, dass es dir so gut bei uns gefallen hat – wir lieben unser Hotel auch wirklich sehr und können es kaum erwarten, dich bei uns wiederzusehen.Dein Ruby Ella Team

Hey Catrin, vielen Dank für dein Feedback. Es freut uns sehr, dass dir dein Besuch bei uns genau so gut gefallen hat wie die Male zuvor. Auch wir lieben unser Hotel sehr und können es kaum erwarten, dich wieder bei uns zu begrüßen.Dein Ruby Ella Team

Hey Ceyda, Thank you for taking the time to share your experience with us. We understand your frustration and apologise for any inconvenience. As your reservation was made through a third party, they are your direct contractual partner for any changes, cancellations or rebooking. Therefore, the correct course of action is to contact them directly. They will be able to assist you with your reservation, inform you of their policies and contact the hotel if necessary. We understand that circumstances change, but it is also important to us to be fair to guests who choose flexible, cancelable rates. In future, we will recommend that you book a flexible rate that can be cancelled up to 6pm the day before your arrival. We are very sorry to hear about your interaction with our reservations team and apologise if our service did not meet your expectations. Please be assured that we will pass on your feedback to the team - they are usually very nice, we promise. We sincerely hope that you will consider giving us another chance.Your Ruby Ella Team

Hey Elaine, Thank you so much for telling us about your trip. It sounds like you had a brilliant time – we love that. We hope to see you again soon.Your Ruby Ella Team

Hey Sunshine, Thank you for your review. It is very important to us that our guests enjoy their stay with us, which is why we place great emphasis on cleanliness in all our hotels. For the sake of the environment, our guests can choose to have their rooms cleaned daily or every three days. If the guest chooses the second option at check-in, they will receive a free drink at the hotel bar. We are pleased to know that you appreciate our efforts. We look forward to welcoming you again soon. Your Ruby Ella Team

Hey Simon, vielen Dank für deine tolle Bewertung. Freut uns, dass es dir so gut bei uns gefallen hat – wir lieben unser Hotel auch wirklich sehr und können es kaum erwarten, dich bei uns wiederzusehen.Dein Ruby Ella Team