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Beoordelingen van Homewood Suites by Hilton Columbia

3 out of 5
Homewood Suites by Hilton Columbia
230 Greystone Blvd, Columbia, SC

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 403 van 782 beoordelingen" "
Gastenscore: 8 - Goed. 187 van 782 beoordelingen" "
Gastenscore: 6 - Redelijk. 74 van 782 beoordelingen" "
Gastenscore: 4 - Matig. 54 van 782 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 64 van 782 beoordelingen" "

8,6/10

Netheid

8,8/10

Personeel en service

7,2/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Rosalyn

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Very nice staff Clean
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Cherylene

Reisde met partner, Reisde met familie en kleine kinderen
Negatief: Voorzieningen
The hot tub and pool was not hot or warm. Ice cold!!!
2 nachten verbleven in maart 2024

8/10 – Goed

Shaninqua

Reisde met familie en kleine kinderen
I was dissatisfied the hot tub wasn’t hot and I booked room with jetted tub instead I had a walk in shower, the grill wasn’t clean had to wait for staff to clean and also get propane tank. Staff was excellent so is the service and breakfast yes I would stay again just hope the tin will be hot then and that I will finally get my jetted tub!
1 nacht verbleven in maart 2024

10/10 – Uitstekend

tim

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good experience overall, well worth the price. Breakfast was better than normal, check in was quick. Room was well sized for a family.
1 nacht verbleven in februari 2024
Reactie van Homewood Suites Columbia op 26 feb 2024
Thank you for your feedback! We appreciate your business, please come back and stay with us again.

2/10 – Ontzettend slecht

Catherine Ann

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
So dirty
Reactie van Homewood Suites Columbia op 26 feb 2024
Our sincerest apologies that our hotel cleanliness did not meet your expectations, we are working every day to improve our hotel we hope you can give us another try in the future!

2/10 – Ontzettend slecht

Ashley

Reisde met familie en kleine kinderen
Negatief: Netheid, staat van de accommodatie en faciliteiten
Blood stained sheets and walls
1 nacht verbleven in februari 2024

6/10 – Redelijk

Deborah

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Not what we're used to staying at many other Homewood Suites properties. Heater in room was very loud. Took 5 plus minutes of running shower to get hot water. Floor in kitchen area was buckled and warped and cabinets were very dirty. Loud music playing in the hallway early in the morning and could be heard in the room. Locked out of our room when we returned after being out for the afternoon because they claimed there was an issue with their computer and my reservation, no further explanation and took too long to remedy the situation and get us back in our room

8/10 – Goed

Elizabeth

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ok stay in Columbia
Bed was comfortable, quiet. Had a yellow jacket in the room that we had to kill, that was unexpected. Breakfast not appealing. Nice sized room.
1 nacht verbleven in februari 2024

2/10 – Ontzettend slecht

Sara

Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Roaches all over the room when we got in. Hesitant, we started settlin and the were more roaches showing up.
1 nacht verbleven in januari 2024

8/10 – Goed

Shantel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The elevator was out of service for entire stay , the during the first night around midnight I heard the doors opening closing in the hallway for two hour wake me the walls appeared to be very thin. The second night there was a retirement party and we could hear the music through the windows and walls. Again my sleep was disturbed by sounding noises.
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Lamar

Positief: Netheid, personeel en service en voorzieningen
2 nachten verbleven in december 2023

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Unclean
It wasn’t clean at all stay at your own risk
2 nachten verbleven in december 2023

10/10 – Uitstekend

tempestt

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
Loved it . Even though they will try to charge me for the toilet paper holder and it was already broken . It was still peaceful
1 nacht verbleven in december 2023

8/10 – Goed

Francaeska

2 nachten verbleven in december 2023

10/10 – Uitstekend

Donna

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastic stay!
The staff was amazing and breakfast was delicious. We really appreciated how clean everything was and how helpful the staff was! Not only that, it was very close to Congaree NP! Would 100% recommend!
2 nachten verbleven in december 2023

2/10 – Ontzettend slecht

Thanh

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fake hot breakfast.
the room is small, they don't clean it every day. Everything is small including the two TV. The lady at the front desk is like I have this job. The "HOT" breakfast turns out some bad quality stuffs, sausage, burger, and potatos taste terrible. I have to throw away what I take. No bacon. Pay $150/night for two nights. The pool is tiny, spa is out of order :) Worst experience with Hilton.
2 nachten verbleven in december 2023

8/10 – Goed

ANGELICA

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in november 2023

8/10 – Goed

Alberto

Na
1 nacht verbleven in november 2023

2/10 – Ontzettend slecht

richard

Reisde met familie
1 nacht verbleven in november 2023
Reactie van Mike, General Manager op 20 nov 2023
hank you for taking the time to share your recent experience at Homewood Suites. We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future.

6/10 – Redelijk

Lauren

Negatief: Personeel en service
1 nacht verbleven in november 2023

8/10 – Goed

Leanne

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023

6/10 – Redelijk

Barry L

Positief: Netheid, staat van de accommodatie en faciliteiten
Ok
2 nachten verbleven in oktober 2023

8/10 – Goed

Douglas Kema

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff is friendly. Great breakfast. Easy to get on and off of freeway
4 nachten verbleven in oktober 2023
Reactie van Mike, General Manager op 20 nov 2023
Thank you for staying with us. We appreciate your business. Hope to see you the next time you travel through Columbia.

6/10 – Redelijk

Daniel

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It smelled funny in the room and the bed didnt feel clean.
1 nacht verbleven in oktober 2023

8/10 – Goed

Daniela

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023
Reactie van Mike, General Manager op 20 nov 2023
Thank you for staying with us. We appreciate your business and we hope to have you as our guest the next time you travel to Columbia.

10/10 – Uitstekend

Rodney

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I love the ladies at the front desk, Queens!!
1 nacht verbleven in oktober 2023
Reactie van Mike, General Manager op 20 nov 2023
Thank you for staying with us. We are happy that you enjoyed your stay. We hope to have you back the next time you travel to Columbia.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023

8/10 – Goed

Joyce

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It is a nice hotel and I like the kitchens.
2 nachten verbleven in september 2023

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023

10/10 – Uitstekend

Kristin

1 nacht verbleven in september 2023
Reactie van Mike, General Manager op 20 nov 2023
Thank you for staying with us. We appreciate your business.

8/10 – Goed

Marisol

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
El estacionamiento cerrado muy mal
3 nachten verbleven in september 2023

10/10 – Uitstekend

Andre

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice and quiet good location and excellent staff
2 nachten verbleven in september 2023

10/10 – Uitstekend

Mahmood

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023

10/10 – Uitstekend

Deb, Fort Dodge

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very nice stay, this was a great place
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
This is an amazing hotel!!
This place is awesome from the amazing staff to the rooms!! Everyone from Front seat Terri n Renee to Ricardo the head housekeeper to the janitorial and kitchen staff were Amazing!! In fact already booked for November!!
1 nacht verbleven in augustus 2023

2/10 – Ontzettend slecht

Kaya

1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Terri

Positief: Netheid, personeel en service
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Jodi, Fort Worth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023

8/10 – Goed

Jeff

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2023

8/10 – Goed

Shantel

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very limited options to eat you must have vehicle to get around. But it is quiet and safe location. Only option for food is Chinese food. Or door dash which I don’t use because I don’t like the appearance of the driver delivering my food in there PJs .
2 nachten verbleven in augustus 2023

10/10 – Uitstekend

Jodi

1 nacht verbleven in augustus 2023

6/10 – Redelijk

DaNell

Reisde met familie
Positief: Netheid
During my stay with my family at Homewood Suites by Hilton, the bathroom was small, the beds were comfortable, the area was quiet and convenient. However, the service was not what I expected. I didn’t expect my room to not be serviced (by housekeeping) daily. I think what I paid was equivalent to daily service. If this was mentioned online, I would have lodged elsewhere. I discovered this information after my first night when the room was not serviced. Thereafter, I was informed only after inquiring that my room would only be serviced if requested 24 hours beforehand because of “insufficient staffing.” Now although servicing was requested (as instructed) but was told that my room would not be serviced until the following day—-my checkout day. Additionally, while not hostile, there was no cordial deportment with the day staff when this information was communicated to me. Only after insisting, I was advised it would be serviced that day. Then, upon returning to my room I discovered a few of my personal items were removed from the room, most likely by housekeeping. My room key also had to be rekeyed 2 days out of the 4 days I was there and the telephones were not working in my room; not expected AT ALL from this establishment. Overall I would rate my stay a 4/10.
4 nachten verbleven in juli 2023

8/10 – Goed

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in juli 2023

10/10 – Uitstekend

Natasha

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Father died and we were attending the funeral. The hotel offered 30,000 Hilton Honors points for our stay. We asked for our money back. They refused. 30,000 points will not pay for two free nights or our money back, which is fair compensation for the horror we experienced. The night staff, after check-in, were absent. So, we could not request to change rooms. The carpet was wet and there were no hangers in the closet. There were bloodstained curtains, a paint stained bath floor mat, hair in one bed, dirty covers on the other, red and yellow stains on the floors and counters (I tried my best to clean the bathroom myself), hair in the freezer, sticky and oily cabinet/fridge handles with food remnants, trash, hair and used supplies in the vanity drawers and room drawers, dirty phones, dirty vanity sink, dirty toilet along with dirty walls and doors with dark brown marks. At one point, I wondered if room 406 was a previous crime scene! The house keeping staff did not do a good job. They didn't even include shampoo, body wash or extra trash bags. I included photos for corporate's review and confirmation. They saw it all. The breakfast staff was nice, but the food and supplies were subpar. Only one elevator and one ice machine worked in the entire facility. We could hear the people in the adjacent suite, nightly. Do not stay here. Even corporate customer service doesn't care. Go to Hampton Inn for the satisfaction guarantee. We've never had a horror like this in our lives.
2 nachten verbleven in juli 2023

10/10 – Uitstekend

VICKIE

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
i had never stayed at a homewood suit before but this one was REALLY nice the staff was very friendly my room had a good view and best of all we had a set in living room from the bed room it was nice to have that space the pool was clean and stack with towels and the gym was nice as well i am off for vacation in two week and i will be looking for a homewood suit
1 nacht verbleven in juli 2023

8/10 – Goed

Douglas

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in juni 2023

8/10 – Goed

Micheal

Zakenreiziger, Reisde met partner
Positief: Personeel en service
The A/C unit too noisy.
1 nacht verbleven in juni 2023