Lobby

Beoordelingen van La Quinta Inn & Suites by Wyndham Columbia

2.5 out of 5
La Quinta Inn & Suites by Wyndham Columbia
2500 I 70 Dr Sw, Columbia, MO

Beoordelingen

5,6
Gastenscore: 10 - Uitstekend. 151 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 188 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 191 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 216 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 255 van 1001 beoordelingen" "

5,6/10

Netheid

6,8/10

Personeel en service

5,4/10

Voorzieningen

5,2/10

Staat van de accommodatie en faciliteiten

5,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Debra

3 nachten verbleven in april 2024
Reactie van GM op 8 mei 2024
Debra,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Columbia. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your stay to be a good one. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 – Uitstekend

Marguerite H, State College

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was comfortable and clean. Check-in was easy. The breakfast area could have used some attention in terms of cleanliness and being well stocked.
1 nacht verbleven in april 2024
Reactie van GM op 8 apr 2024
Marguerite,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Columbia. It is always a pleasure to receive positive feedback. I am particularly pleased that you found your stay to be a good one. I will share your comments with our team, who I am certain will be encouraged by your remarks.Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 – Uitstekend

Omotoye

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean
2 nachten verbleven in maart 2024
Reactie van GM op 1 apr 2024
Omotoye,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Columbia. It is always a pleasure to receive positive feedback. I am particularly pleased that you found your stay to be a good one. I will share your comments with our team, who I am certain will be encouraged by your remarks.Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 – Redelijk

Sarah

Reisde met familie
This property is near the mall.
1 nacht verbleven in januari 2024
Reactie van GM op 28 mrt 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Columbia. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your stay to be a good one. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 – Uitstekend

Rea Eleene

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It's fine. Nothing fancy. The staff was very nice. Bed was comfy. The blower was loud and the TV was tiny, but that didn't bother us. There isn't a fridge in the room, in case that matters.
1 nacht verbleven in maart 2024
Reactie van GM op 18 mrt 2024
Rea, Thank you for your response we value your feedback.

8/10 – Goed

Jeanette

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Gm op 13 mrt 2024
Jeanette, Thank you for your response. We Value your feedback.

4/10 – Matig

Fran

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
The front desk was understaffed and unable to respond immediately to problems. The facility was not prepared for full occupancy due to the high school basketball tournaments hosted by the city. The television didn't work in the room that we stayed in. There was only one luggage cart, and it was not immediately available for check in or check out. The exhaust fan in the bathroom was noisy and chattered incessantly when used. The front door of this hotel was difficult for someone in a wheelchair to open, and there was no one to assist a disabled person with entering or exiting the building. The tile at curb-side was broken and rough to traverse in a wheelchair.
2 nachten verbleven in maart 2024
Reactie van GM op 13 mrt 2024
Fran, Thank you for your response. We Value your feedback. We will make sure to address these issues.

8/10 – Goed

cynthia

Reisde met huisdieren
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
pet friendly. limited breakfast options compared to other la quintas
1 nacht verbleven in maart 2024
Reactie van GM op 13 mrt 2024
Cynthia, Thank you for your response. We Value your feedback. We will make sure to address these issues.

6/10 – Redelijk

Kirk

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
No one at front desk to check in. Sign said please use house phone, call ext. 163. I did, left a VM. A couple mins later, after no one arrived, I used house phone and dialed 0, to see if anyone would pick up. A woman did, and promptly came out to help. Turns out the sign should have been turned around, the proper side said dial 0. No biggie, but an awkward 5 mins or so.
2 nachten verbleven in maart 2024
Reactie van GM op 13 mrt 2024
Krik, Thank you for your response. We Value your feedback. We will make sure to address these issues.

10/10 – Uitstekend

David

Reisde met familie
Positief: Voorzieningen
The staff were very polite and helpful
5 nachten verbleven in februari 2024
Reactie van GM op 20 feb 2024
Thank you for your response. We appreciate your feed back. Management

6/10 – Redelijk

Sarah

Positief: Personeel en service
I enjoyed the stay. I felt safe.
2 nachten verbleven in oktober 2023
Reactie van GM op 12 jan 2024
Sarah,Thank you for the positive feedback here at LaQuinta Inn & Suites we appreciate the time given to give us positive remarks. I will share this with our staff whom I'm sure will appreciate it. Thank you for staying at LaQuinta Inn & Suites and we look forward to seeing you in the future.

4/10 – Matig

pete

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van GM op 3 feb 2024
Thank you for your feedback.

4/10 – Matig

Sara

Reisde met familie
Positief: Netheid, comfort kamer
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Hard pass
No water in sink! Elevators not running this morning. Only gluten free options at breakfast were yogurt and instant oatmeal and couldn’t get hot water for the oatmeal or hot tea. No staff at desk or otherwise to assist.
1 nacht verbleven in december 2023
Reactie van GM op 29 dec 2023
Sara,I apologize you were unsatisfied with your stay. I will address these issues with our staff members to ensure that this is rectified as promptly as possible. We are under new ownership as of September 19th 2023, the new owners are putting 1.4 million dollars into renovations that will be completed within 6 months.

6/10 – Redelijk

Holly

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van GM op 29 dec 2023
Holly, Thank you for your feedback we appreciate your input here at LaQuinta Inn & Suites. We value our guests and hope you enjoyed your stay.

8/10 – Goed

Claire

Reisde met huisdieren, Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen
1 nacht verbleven in december 2023
Reactie van GM op 29 dec 2023
Claire,Thank you for the positive feedback, we do appreciate your opinions here at LaQuinta Inn & Suites.

4/10 – Matig

Paulette

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
last time at LaQuinta
pretty shabby, not much money being put into properties. Only wires out of ceiling where the fire alarm should have been
1 nacht verbleven in december 2023
Reactie van Sierra GM op 20 dec 2023
Paulette,I am sorry that you were dissatisfied with your stay. I will address the issue, here at LaQuinta Inn & Suites we appreciate your input so we can strive to make your experience better. We just became into new ownership as of September 19th 2023, they are putting 1.4 million dollar renovation into this building and should be done in 6 months. Thank you for taking the time to share your concerns with us.

10/10 – Uitstekend

Steven

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van GM op 19 dec 2023
Steven, Thank you for taking the time to let us know about your stay. We hope to see you again. Sierra W.

8/10 – Goed

Kora Margaret

2 nachten verbleven in december 2023
Reactie van GM op 3 feb 2024
Thank you for your feedback.

4/10 – Matig

Kora Margaret

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The staff were very friendly and generous, so no issue at all with them. The owner of this facility really needs to invest some money back into the place - carpet cleaning, window replacement, larger shower curtains, professional painting, odor removal, brighter lighting (indoors and parking lot), etc. This place has the potential to be a great place to stay, if more than just the basic upkeep was invested in. Wouldn't stay here again and would advise others against staying.
Reactie van GM op 19 dec 2023
Kora, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Columbia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you were dissatisfied with your stay. We are under new ownership and have just started a 1.2 million dollar renovation process. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sierra W

2/10 – Ontzettend slecht

Trey

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Sheets smelled like piss and trash was not taken out
3 nachten verbleven in december 2023
Reactie van GM op 18 dec 2023
Trey, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Columbia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you were dissatisfied with your stay. We are under new ownership and have just started a 1.2 million dollar renovation process. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Management

10/10 – Uitstekend

Gregory

Reisde met familie
Positief: Personeel en service, comfort kamer
1 nacht verbleven in december 2023
Reactie van GM op 13 dec 2023
Thank you for your response we value your opinion. We are in the process of a 1.2 Million dollar renovation and all of the issues you had during your stay will be fixed by March 2024. We appreciate you staying with us and hope to see you again soon,

2/10 – Ontzettend slecht

Robert

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Stay at your own risk!!
This was the nastiest property I have ever stayed in. Holes in the wall, rusted out room door, a shower which could burn you if you turn on the sink as it does pressure sensor valves, which I thought was the law. I was approached by 2 different people in the parking lot for drugs. The room smelled like cat pee and my dog was going nuts. It was unbelievably bad.
1 nacht verbleven in december 2023
Reactie van Jay P. op 12 dec 2023
We extremely apologies for the problems you encountered during your stay with us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.

10/10 – Uitstekend

Sarah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I love this room. This is my third time staying here within the last two months. My son attends here at the University. I am near him, and I am across from the mall. The first floor is my favorite. I feel safe and the room has all the appliances that I need to have a comfortable stay. I will return next month. Love it.
1 nacht verbleven in november 2023
Reactie van GM op 13 dec 2023
Thank you for your response we value your opinion. We are in the process of a 1.2 Million dollar renovation and all of the issues you had during your stay will be fixed by March 2024. We appreciate you staying with us and hope to see you again soon,

4/10 – Matig

Lauren

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Rooms are not renovated as photos show
Room didn’t match the pictures at all! I knew I wasn’t booking a super nice hotel, but the pictures on the website showed clean, renovated rooms. My actual room had bedside lamps that didn’t work, really old and stained sheets and curtains that looked like they were going to fall off. Super disappointing! I was worried about bed bugs so pretty much immediately left the room and the staff at the front desk was kind enough to offer me a refund when I explained the situation.
1 nacht verbleven in november 2023
Reactie van Sierra GM op 20 nov 2023
Lauren, I am sorry that you had this experience. We are currently under renovation. I hope you come back after the renovations are completed by March 2024.

10/10 – Uitstekend

DUSTIN, THORNTON

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They need to complete the updates
1 nacht verbleven in november 2023
Reactie van GM op 13 dec 2023
Thank you for your response we value your opinion. We are in the process of a 1.2 Million dollar renovation and all of the issues you had during your stay will be fixed by March 2024. We appreciate you staying with us and hope to see you again soon,

6/10 – Redelijk

Kendal

Reisde met familie
Positief: Netheid, personeel en service
Not great not bad
No register in the room. Breakfast was not good no selection. They were in the process of remodeling so I'll give them a little bit of a break.
2 nachten verbleven in november 2023
Reactie van GM op 17 nov 2023
Kendal, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Columbia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We are new ownership started on Sept 19, 2023. We are doing 1.2 M renovation, within the 6-month time period, which is already started last week. By doing complete renovation of this hotel, we will bring this hotel back to Wyndham brand standards. We will train our staff more in the Wyndham brand standard.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Sierra WilliamsGeneral Manager

6/10 – Redelijk

Nathan

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van GM op 17 nov 2023
Nathan, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Columbia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We are new ownership started on Sept 19, 2023. We are doing 1.2 M renovation, within the 6-month time period, which is already started last week. By doing complete renovation of this hotel, we will bring this hotel back to Wyndham brand standards. We will train our staff more in the Wyndham brand standard.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Sierra WilliamsGeneral Manager

2/10 – Ontzettend slecht

DiAnte

1 nacht verbleven in november 2023
Reactie van Jay P. op 12 dec 2023
We extremely apologies for the problems you encountered during your stay with us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.

2/10 – Ontzettend slecht

PHILIP

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van GM op 17 nov 2023
Nathan, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Columbia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We are new ownership started on Sept 19, 2023. We are doing 1.2 M renovation, within the 6-month time period, which is already started last week. By doing complete renovation of this hotel, we will bring this hotel back to Wyndham brand standards. We will train our staff more in the Wyndham brand standard.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Sierra WilliamsGeneral Manager

8/10 – Goed

David

Positief: Personeel en service, comfort kamer
Competitively priced for mid level older hotel. Parking lot is a mess while being reworked. Pet charge of $25 is fair and rooms are clean.
1 nacht verbleven in november 2023
Reactie van GM op 17 nov 2023
David, Thank you for taking the time out of your day to give us some feed back on your stay. Sierra W

6/10 – Redelijk

Cody

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It is good for the price but don't get hopes up. The hotel is in need of renovations. Very run down and near the area are a lot of transient-type people.
1 nacht verbleven in november 2023
Reactie van GM op 8 nov 2023
Cody, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Columbia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We are new ownership started on Sept 19, 2023. We are doing 1.2 M renovation, within the 6-month time period, which is already started two weeks ago. By doing complete renovation of this hotel, we will bring this hotel back to Wyndham brand standards. We will train our staff more in the Wyndham brand standard.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Sierra W

10/10 – Uitstekend

James

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van GM op 17 nov 2023
James,Thank you for taking time to complete our survey . I am glad that you enjoyed your stay. Sierra W

10/10 – Uitstekend

Patrick

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A nice place right by the freeway (i.e. easy to find). A great place for a much needed rest.
1 nacht verbleven in oktober 2023
Reactie van GM op 5 nov 2023
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Columbia. It is always a pleasure to receive positive feedback.I am particularly pleased that you found that we are working hard renovating the hotel to ensure that our hotel meets brand standards. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 – Redelijk

Shaun

Zakenreiziger
Negatief: Netheid, comfort kamer
Not so good
Not good wasn't clean. Door had a crack where you good see in.
1 nacht verbleven in oktober 2023
Reactie van GM op 17 nov 2023
Shaun, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Columbia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We are new ownership started on Sept 19, 2023. We are doing 1.2 M renovation, within the 6-month time period, which is already started last week. By doing complete renovation of this hotel, we will bring this hotel back to Wyndham brand standards. We will train our staff more in the Wyndham brand standard.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Sierra WilliamsGeneral Manager

6/10 – Redelijk

Rebecca

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Hidden Pet Fees despite Pet-Friendly Policy
Despite being advertised as dog-friendlythey charge an additional $25 fee for pets (hotels.com policy states $20). Bed was clean. Shower was hot. Room was spacious. Service at check-in had zero wait-time, but was poor. Absolutely no consideration or allowance for my 6lb dog who does NOT warrant such a fee. Breakfast is continental. No eggs. Waffle-maker, cereal, juice, toast. Only protein available is dairy. Clean enough. Safe enough. For being right off the highway. But not a testament to the La Quinta brand.
1 nacht verbleven in oktober 2023
Reactie van GM op 17 nov 2023
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Columbia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We are new ownership started on Sept 19, 2023. We are doing 1.2 M renovation, within the 6-month time period, which is already started last week. By doing complete renovation of this hotel, we will bring this hotel back to Wyndham brand standards. We will train our staff more in the Wyndham brand standard.As far as the pet fee we charge a 25.00 pet fee that is posted. It is per this hotels policy. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Sierra WilliamsGeneral Manager

10/10 – Uitstekend

Tracey, Columbia

1 nacht verbleven in oktober 2023
Reactie van GM op 13 dec 2023
Tracey,Thank you for your response we value your opinion. We are in the process of a 1.2 Million dollar renovation and all of the issues you had during your stay will be fixed by March 2024. We appreciate you staying with us and hope to see you again soon,

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, comfort kamer
disapointment
There was no refrigerator , there was no hose on the shower head and there should be in a handicapped room. there was 3 conditioners but no shampoo. my wife thought there was leftover toothpaste in the sink.
1 nacht verbleven in oktober 2023
Reactie van GM op 17 nov 2023
Anonymous, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Columbia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We are new ownership started on Sept 19, 2023. We are doing 1.2 M renovation, within the 6-month time period, which is already started last week. By doing complete renovation of this hotel, we will bring this hotel back to Wyndham brand standards. We will train our staff more in the Wyndham brand standard.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Sierra WilliamsGeneral Manager

2/10 – Ontzettend slecht

Mark

Zakenreiziger, Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Reserved a suite per the web site, pictures showed a full suite with lounge area and sleeping area, on arrival found that it was simply two adjoining rooms one with the king bed and the second with two standard beds. Nothing about it was a suite. Did not stay and do not recommend it for anyone! Place was in terrible condition.
1 nacht verbleven in oktober 2023
Reactie van GM op 17 nov 2023
Mark, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Columbia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We are new ownership started on Sept 19, 2023. We are doing 1.2 M renovation, within the 6-month time period, which is already started last week. By doing complete renovation of this hotel, we will bring this hotel back to Wyndham brand standards. We will train our staff more in the Wyndham brand standard.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Sierra WilliamsGeneral Manager

10/10 – Uitstekend

Maria

Reisde met huisdieren, Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Muy buen servicio
1 nacht verbleven in oktober 2023
Reactie van GM op 17 nov 2023
Maria,Thank you for taking the time to submit a survey. We hope to see you again after our renovations are completed. Sincerely, Sierra W.

4/10 – Matig

Janey, Monticello

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel property was very “worn” and “beat up”. Front desk employee clearly did not like his job. Breakfast was not like other LaQuintas I’ve stayed at. I was made to sign a release stating there would be no smoking in the room and clearly the previous occupants smoked in there.
Reactie van Jay P. op 24 okt 2023
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are new ownership started on Sept 19, 2023. We are doing full renovation, within the 6-month time period, which is already started couple weeks ago. By doing complete renovation of this hotel, we will bring this hotel back to Wyndham brand standards. We will train our staff more in the Wyndham brand standard.

8/10 – Goed

CATHERINE, BALLWIN

Negatief: Netheid
The room we were initially given was dirty. Bed was not made and there was a pile of dirty towels on the floor of the bathroom
1 nacht verbleven in oktober 2023
Reactie van GM op 17 nov 2023
Catherine, Thank you for taking the time to submit a survey. I apologize that you had to be move to another room. Here at LaQuinta we strive to satisfy our guests. We hope to see you again after our renovations are completed. Sincerely, Sierra W.

2/10 – Ontzettend slecht

Thomas

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Jay P. op 20 okt 2023
We extremely apologies for the problems you encountered during your stay with us.We are new ownership started on Sept 19, 2023. We are doing complete renovation, within the 6-month time period, which is already started couple weeks ago. By doing complete renovation of this hotel, we will bring this hotel back to Wyndham brand standards. We will train our staff more in the Wyndham brand standard.

4/10 – Matig

Shirley

Zakenreiziger, Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My husband had an early doctor app so since we were out of town, we wanted to stay close to the hospital. I was told since we lived within 26 miles, we couldnt stay there anymore.
1 nacht verbleven in oktober 2023
Reactie van Jay P. op 17 okt 2023
Based upon past events, the Hotel has rationally determined that renting rooms to individuals who reside locally (i.e., within 30 miles radius of the Hotel) poses a reasonably avoidable increased risk to the health, wellbeing and safety of hotel staff, guests and property. We extremely apologies for any inconvenience caused by this policy.

2/10 – Ontzettend slecht

John

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
No heat and a dump
No heat in my room on the first side of my state… I froze my ass off. I reported it to the Knight manager on my first night there… He said submitted some type of report and said they couldn’t fix it till tomorrow and they had no more rooms in the hotel. I froze my ass off. Upon check out when I asked the manager for some discount I was told that the most could give me was 20 bucks. What an insult. This place is a complete dump
2 nachten verbleven in oktober 2023
Reactie van Ja op 15 okt 2023
We extremely apologies for the problems you encountered during your stay with us. We are new ownership started on Sept 19, 2023. We are doing 1.2 M renovation, within the 6-month time period, which is already started two weeks ago. By doing complete renovation of this hotel, we will bring this hotel back to Wyndham brand standards. We will train our staff more in the Wyndham brand standard.

6/10 – Redelijk

Steven

2 nachten verbleven in oktober 2023
Reactie van GM op 17 nov 2023
Steven, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Columbia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We are new ownership started on Sept 19, 2023. We are doing 1.2 M renovation, within the 6-month time period, which is already started last week. By doing complete renovation of this hotel, we will bring this hotel back to Wyndham brand standards. We will train our staff more in the Wyndham brand standard.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Sierra WilliamsGeneral Manager

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Negatief: Staat van de accommodatie en faciliteiten
Once nice hotel, now run down
This used to be our go-to hotel when in Columbia. That was 8 years ago, and the hotel has not been touched since then. A sign in the lobby says renovations are underway; I wouldn’t recommend a stay there until it actually is renovated. Even before the hotel is renovated, there’s no reason to give guests linens with holes in them (see photo). There was no maid service of any kind during my stay; thank goodness I didn’t use all of my towels. And the smell of marijuana was so strong in my room during my entire stay.
2 nachten verbleven in oktober 2023
Reactie van GM op 17 nov 2023
Anonymous, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Columbia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We are new ownership started on Sept 19, 2023. We are doing 1.2 M renovation, within the 6-month time period, which is already started last week. By doing complete renovation of this hotel, we will bring this hotel back to Wyndham brand standards. We will train our staff more in the Wyndham brand standard.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Sierra WilliamsGeneral Manager

4/10 – Matig

Payton

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The property seemed run down and unclean. Carpet was old, you could see light coming through cracks in the doors and the curtains had small holes. There were 2 microwaves in our room, 1 of which definitely needed to be thrown away. There was also hair on the shower wall that was there when we checked in from a past customer. Overall not great and especially not for the price we were charged.
2 nachten verbleven in oktober 2023
Reactie van Rocky P. op 9 okt 2023
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Columbia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We are new ownership started on Sept 19, 2023. We are doing 1.2 M renovation, within the 6-month time period, which is already started last week. By doing complete renovation of this hotel, we will bring this hotel back to Wyndham brand standards. We will train our staff more in the Wyndham brand standard.

2/10 – Ontzettend slecht

Joan

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Price gouging for this disgusting hotel on football weekends is so over the top, it’s ridiculous! Gross!
2 nachten verbleven in oktober 2023
Reactie van Rocky P. op 9 okt 2023
We extremely apologies for the problems you encountered during your stay with us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.We are new ownership started on Sept 19, 2023. We are doing 1.2 M renovation, within the 6-month time period, which is already started last week. By doing complete renovation of this hotel, we will bring this hotel back to Wyndham brand standards. We will train our staff more in the Wyndham brand standard.

2/10 – Ontzettend slecht

Paul

Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Place is very rundown. Bed was uncomfortable, the AC was super loud and the only thing I could do was unplug it. Another guest I talked with briefly said his AC was loud too. I asked to change rooms and the only thing they said was that they didn’t have another room. I wouldn’t call the place dirty, just very rundown. If you can avoid staying here do it. Unfortunately I visited at a very busy time and didn’t have much choice.
2 nachten verbleven in oktober 2023
Reactie van Rocky P. op 9 okt 2023
We extremely apologies for the problems you encountered during your stay with us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.We are new ownership started on Sept 19, 2023. We are doing 1.2 M renovation, within the 6-month time period, which is already started last week. By doing complete renovation of this hotel, we will bring this hotel back to Wyndham brand standards. We will train our staff more in the Wyndham brand standard.

4/10 – Matig

Alex

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Dirty, reeks of cigarettes, holes in walls, stains, mold. Left after day 1 of 2.
2 nachten verbleven in oktober 2023
Reactie van Rocky P. op 9 okt 2023
We extremely apologies for the problems you encountered during your stay with us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.We are new ownership started on Sept 19, 2023. We are doing 1.2 M renovation, within the 6-month time period, which is already started this week. By doing complete renovation of this hotel, we will bring this hotel back to Wyndham brand standards. We will train our staff more in the Wyndham brand standard.