Standaard kamer, 2 queensize bedden, niet-roken | Een bureau, geluiddichte muren, een strijkplank/strijkijzer, gratis wifi
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Beoordelingen van Richland Inn of Columbia

2.5 out of 5
Richland Inn of Columbia
2405 Pulaski Hwy, Columbia, TN

Beoordelingen

7,0

Goed

Gastenscore: 10 - Uitstekend. 103 van 381 beoordelingen" "
Gastenscore: 8 - Goed. 116 van 381 beoordelingen" "
Gastenscore: 6 - Redelijk. 58 van 381 beoordelingen" "
Gastenscore: 4 - Matig. 44 van 381 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 60 van 381 beoordelingen" "

7,0/10

Netheid

7,8/10

Personeel en service

6,0/10

Voorzieningen

6,8/10

Staat van de accommodatie en faciliteiten

6,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Paul

Positief: Netheid, personeel en service en comfort kamer
Goed genoeg voor 1 nacht
Goed doorgangsmotel. Zijn druk aan het renoveren. Enthousiaste receptioniste. Prima uitgebreid ontbijt.
1 nacht verbleven in oktober 2018

6/10 – Redelijk

Sue

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van RS op 19 mei 2024
Thank you for staying with us.

10/10 – Uitstekend

Tammy

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place to stay good breakfast and clean
2 nachten verbleven in mei 2024
Reactie van RS op 17 mei 2024
Thank you for staying with us. We look forward to your next visit

8/10 – Goed

Nanie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van RS op 17 mei 2024
Thank you for staying with us. We look forward to your next visit

10/10 – Uitstekend

Justin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great
6 nachten verbleven in mei 2024
Reactie van RS op 13 mei 2024
Thank you for staying with us and for the feedback! Hope to see you again soon.

8/10 – Goed

Jose

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024
Reactie van RS op 12 mei 2024
Thank you for staying with us and for the feedback! we hope you visit again soon.

8/10 – Goed

Kimberly, Madison

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
The only issues I had were the a/c not being as effective as I like and the lights kept flickering.
1 nacht verbleven in mei 2024
Reactie van RS op 12 mei 2024
Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the air conditioning not meeting your expectations and the lights flickering during your stay. Your comments have been noted, and we will address these issues promptly to ensure a more comfortable experience for our guests in the future.We appreciate your valuable input and hope to welcome you back soon for an improved stay.

8/10 – Goed

David B

Positief: Personeel en service
Negatief: Voorzieningen
Great place for a short stay. Was clean. Walls and ceilings are thin! Worth the value.
2 nachten verbleven in mei 2024
Reactie van RS op 12 mei 2024
Thank you for staying with us and for the feedback! we hope you visit again soon.

4/10 – Matig

randy

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Clean bed and linens but filty walls, woodwork, shower tile and old worn floor tiles. Hated to touch anything! Decent office, nice dining nook. Office clerks very pleasant.
1 nacht verbleven in april 2024
Reactie van RS op 12 mei 2024
Thank you for taking the time to provide us with your feedback. We apologize for the cleanliness issues you experienced during your stay. We will address the concerns regarding the walls, woodwork, shower tile, and floor tiles to ensure a more pleasant experience for our guests in the future.We are glad to hear that you found our office and dining nook decent, and that our office clerks were pleasant. Your satisfaction is important to us, and we will work diligently to improve in areas where we fell short.Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide a better experience.

10/10 – Uitstekend

Amber

Reisde met huisdieren, Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
TV didn't work and the knob on the tub fell off when taking a shower. It say pet friendly but limited area where pet can pee outside.
2 nachten verbleven in april 2024
Reactie van RS op 12 mei 2024
Thank you for bringing these issues to our attention. We apologize for the inconvenience caused by the TV not working and the knob falling off in the tub. Our maintenance team will address these problems promptly.Regarding the limited area for pets to pee outside, we will look into expanding this designated area to provide more convenience for pet owners.We appreciate your feedback and hope to make your stay more enjoyable in the future.

10/10 – Uitstekend

LARRY

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was amazing! Property and room were clean and quite. Very nice stay!
3 nachten verbleven in april 2024
Reactie van RS op 19 apr 2024
Good day Larry Thank you for your review we are pleased to hear that your stay with us was enjoyable we look forward to serving you again during your next trip to Columbia

4/10 – Matig

Keith

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen
Feces stain on fabric covered chair, and toilet was filthy - needing to be personally cleaned by borrowing supplies from front desk.
1 nacht verbleven in april 2024
Reactie van RS op 19 apr 2024
Thank you for bringing this matter to our attention we apologize for the cleanliness issues you encountered during your recent stay with us we have addressed your concerns to our cleaning staff to ensure this does not happen in the future we hope you give us the opportunity to accommodate you in the future.

10/10 – Uitstekend

Patrick, Lincoln

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
For a small little one night stay, it did the trick! The bed was comfortable. The room was clean. The staff was friendly.
1 nacht verbleven in maart 2024
Reactie van RS op 20 apr 2024
Good day Patrick we are pleased to hear that your stay with us was pleasant. Thank you for staying with us.

6/10 – Redelijk

Amy

Positief: Personeel en service
Negatief: Netheid
1 nacht verbleven in maart 2024
Reactie van RS op 20 apr 2024
Thank you for staying with us.

8/10 – Goed

Anita

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Great staff super clean
1 nacht verbleven in maart 2024
Reactie van RS op 20 apr 2024
Good day Anita thank you for staying with us we look forward to your next stay with us

8/10 – Goed

teddy

Reisde met een groep
Positief: Personeel en service, voorzieningen
Tub had alot of hair in it
2 nachten verbleven in februari 2024
Reactie van RS op 20 apr 2024
Thank you for staying with us. I have shared with our housekeeping staff to ensure this don't happen in the future.

10/10 – Uitstekend

Emily

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van RS op 13 mei 2024
Thank you for staying with us and for the feedback! Hope to see you again soon.

8/10 – Goed

justin

2 nachten verbleven in januari 2024
Reactie van RS op 13 mei 2024
Thank you for staying with us.

6/10 – Redelijk

Scot

Positief: Netheid, personeel en service en comfort kamer
Old building, not updated lately. Floor in the room was not carpeted, our socks got dirty walking on it. Breakfast was fair. Small tv. They did allow dogs, at only $10 each.
1 nacht verbleven in januari 2024
Reactie van RS op 13 mei 2024
Thank you for staying with us and the feedback. we apologize for the issues with the floor in your room. please come stay with us again soon as we have been updating our rooms and tv's to ensure that any future stays are pleasant .

10/10 – Uitstekend

Jessica

1 nacht verbleven in januari 2024
Reactie van RS op 13 mei 2024
Thank you for staying with us and for the feedback! Hope to see you again soon.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Would rate zero if I could
We were trying to find a place close to family and allow dogs. I have stayed at Motel 6 on south side of Chicago that were cleaner. We pulled up at night and the outside seemed promising. It is a busy area but didn't really have an issue. Great restaurant next door (Legends). We got our key, grabbed dinner, and then went to room. It was disgusting. The one chair looked like it was pulled off the side of a road. The floor clearly had not been mopped. Half the trim was missing around the room and was filthy. There were little holes in the ceiling. The final straw was when we went in bathroom and tile was not clean, looked like faucet and handles were sprayed and not wiped, and there was a bunch of hair in the shower. Grabbed some quick pictures and left. The young gentleman at the front desk was friendly and apologized. He offered another room but we elected another hotel. Unfortunately, the app is not allowing me to upload pictures. It was worth an extra 10-15 min drive to find a clean, pet-friendly hotel. Do not recommend this hotel.
2 nachten verbleven in december 2023
Reactie van RS op 20 apr 2024
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for the disappointing experience you had during your visit.We are truly sorry to hear about the cleanliness issues you encountered in your room. This is not the standard of service we strive to provide to our guests, and we are taking immediate steps to address these concerns with our housekeeping team.We appreciate your kind words about our front desk staff and the nearby restaurant, Legends. We will make sure to pass along your compliments to them.We understand that finding a clean, pet-friendly hotel is important when traveling with furry friends, and we regret that we did not meet your expectations in this regard. Your feedback is invaluable to us as it helps us improve and provide better experiences for all our guests.Once again, please accept our sincerest apologies for the inconvenience caused during your stay. We hope you will give us another chance in the future to show you the high standards of service and cleanliness that we are known for.If there is anything else we can do to make amends or assist you further, please do not hesitate to reach out.

8/10 – Goed

Michael

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in december 2023
Reactie van RS op 13 mei 2024
Thank you for staying with us and for the feedback! Hope to see you again soon.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great shower
2 nachten verbleven in december 2023
Reactie van RS op 13 mei 2024
Thank you for staying with us and for the feedback! Hope to see you again soon.

2/10 – Ontzettend slecht

Melissa S

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Disappointed customer
We did not stay… the room was horrible… bedspread was dirty, mattress did not fit on the bed frame, bathroom door had a hole in it, bathtub was peeling in several areas, bathroom light was partially working and a couple fixtures were missing. I would not recommend anyone to stay here.
1 nacht verbleven in december 2023
Reactie van RS op 20 apr 2024
Thank you for bringing these issues to our attention. We sincerely apologize for the subpar conditions of your room during your stay. This is not the level of service we strive to provide to our guests.We have taken immediate action to address and rectify the issues you mentioned, including replacing the bedspread, fixing the mattress fit, repairing the bathroom door, bathtub, and light, as well as ensuring all fixtures are in place.We understand your disappointment and frustration, and we appreciate your feedback as it helps us improve our services. We hope you will consider giving us another chance in the future to show you a better experience.

10/10 – Uitstekend

Donald

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van RS op 13 mei 2024
Thank you for staying with us and for the feedback! Hope to see you again soon.

10/10 – Uitstekend

Nicobian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great service
2 nachten verbleven in oktober 2023
Reactie van RS op 13 mei 2024
Thank you for staying with us and for the feedback! Hope to see you again soon.

2/10 – Ontzettend slecht

Orlando

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in november 2023

6/10 – Redelijk

Eric

2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Martha

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
my Husband is handicap and legally blind when I told the assistant at the front desk, she immediately changed our room from second floor to first, so he did not have to claim stairs.
1 nacht verbleven in oktober 2023
Reactie van RS op 13 mei 2024
Thank you for staying with us and for the feedback! Hope to see you again soon.

10/10 – Uitstekend

Nick

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Liked the access!
1 nacht verbleven in oktober 2023
Reactie van RS op 13 mei 2024
Thank you for staying with us and for the feedback! Hope to see you again soon.

4/10 – Matig

Matt

Positief: Personeel en service, voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
Room was cleaned sufficiently. But terrible odor as soon as I opened the door to walk in. I can’t describe it exactly but kind of like a wet dog and a nursing home room that hadn’t been cleaned.
1 nacht verbleven in oktober 2023

6/10 – Redelijk

Nichole, Clarksville

Reisde met huisdieren
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Mold on the walls by the bed, on floor corners, and shower area. My room smelled like days old dry urine but I didn’t complain since I was staying for only one night by myself and I wasn’t from that area. The complementary bathing gels only had scrapes left in the bottles. Toilet paper was near finished. I wonder if my room was actually cleaned or just got the sheets fixed and that’s it. The rating on here before I booked a spot here is wild to me because I did not experience that rating.
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Amanda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice stay
1 nacht verbleven in september 2023
Reactie van RS op 13 mei 2024
Thank you for staying with us and for the feedback! Hope to see you again soon.

8/10 – Goed

Jasen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van RS op 13 mei 2024
Thank you for staying with us and for the feedback! Hope to see you again soon.

10/10 – Uitstekend

David B

1 nacht verbleven in september 2023
Reactie van RS op 13 mei 2024
Thank you for staying with us and for the feedback! Hope to see you again soon.

8/10 – Goed

Erick

1 nacht verbleven in september 2023

6/10 – Redelijk

Jenny, Reagan

Zakenreiziger, Reisde met partner
Average hotel. They ask an additional deposit when you check in fyi.
1 nacht verbleven in september 2023

10/10 – Uitstekend

John

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel
1 nacht verbleven in september 2023
Reactie van RS op 13 sep 2023
Thank you for your Review we look forward to serving you again in the future

6/10 – Redelijk

ROY

1 nacht verbleven in september 2023

4/10 – Matig

Shakina.

1 nacht verbleven in augustus 2023

8/10 – Goed

Melissa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023
Reactie van RS op 13 mei 2024
Thank you for staying with us and for the feedback! Hope to see you again soon.

8/10 – Goed

Kellie

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place to visit
It was amazing . they did have some remodeling . I love place with the continental breakfast but did nt like we could nt take it to the room . i had to small children and was really no place for the three of us to sit together.
1 nacht verbleven in juli 2023
Reactie van N Desai op 11 aug 2023
Respected Kellie, Thank you for taking time to review your stay. We appreciate your positive feedback and will be sure to improve upon. We hope to see you during your next visit.

2/10 – Ontzettend slecht

Jeanne

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Do not recommend!!
Room is “remodeled “ but only the sink… dirt on the walls. Hair in the sink. Bathtub is stained. Stains on the carpet. And they started tearing the roof off at 6 am. Do not recommend. $50 a night at best. NOT $150
1 nacht verbleven in juli 2023
Reactie van Sam op 16 jul 2023
I would like to apologize for any inconvenience caused during your recent stay with us. We understand that we may not have met your expectations. In order to rectify the situation, we have processed a refund for the amount of your stay.If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you.Thanks!

10/10 – Uitstekend

Marla

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Room was clean and breakfast was nice
1 nacht verbleven in juli 2023
Reactie van RS op 15 jul 2023
Thank you

4/10 – Matig

Madelin

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
Room was nasty! Stains, floor was soaking wet constantly, cob webs, dirty mirrors. Never got extra towels or toilet paper. Wouldn’t recommend!
3 nachten verbleven in juli 2023
Reactie van GM op 17 jul 2023
Respected Madelin, Thank you for your feedback. We appologize we were not able to exceed your expectations. The hotel is under new management and we are working on fixing all the deficiencies. We hope you will give us another chance and stay with us again. Thank you,

10/10 – Uitstekend

Carol

1 nacht verbleven in juni 2023
Reactie van Sam op 16 jul 2023
I would like to express my gratitude for choosing our establishment for your recent stay. We truly value your business and appreciate the opportunity to serve you.Once again, thank you for your patronage.

2/10 – Ontzettend slecht

Joyce

Reisde met familie
The reason for this rating is that the air freshener used in the rooms was so strong, I actually couldn't breathe. I can still taste that stuff and it's been 5 days. It was horrifying. If you have any sensitivity to perfumes and strong odors, just say no. I almost slept in my car. It was really strong.
1 nacht verbleven in juni 2023
Reactie van Sam op 17 jul 2023
Respected Joyce, Thank you for taking time to share your feedback. We truly apologize for the inconvenience this has caused. We have retrained our staff to be diligent in the use of any fresheners and to be very careful. We hope you will give us another chance and stay with us in the future. Thank you,

10/10 – Uitstekend

Miranda

Reisde met een groep, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
All
2 nachten verbleven in juni 2023
Reactie van Sam op 17 jul 2023
Respected Miranda, Thank you very much for your feedback. We are very delighted that you enjoyed your stay and hope to see you during your next visit to our lovely town. Thank you,

8/10 – Goed

Joe B

1 nacht verbleven in juni 2023
Reactie van Sam op 17 jul 2023
Respected Joe, Thank you for your feedback. We are glad your enjoyed your stay and will work even better to ear that 10/10 rating. We hope to see you on your next visit.Thank you,

8/10 – Goed

Kristin

3 nachten verbleven in juni 2023
Reactie van RS op 22 jul 2023
Thank you