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Beoordelingen van Tru by Hilton Harbison Columbia

2.5 out of 5
Tru by Hilton Harbison Columbia
271 Columbiana Drive, Columbia, SC

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 438 van 838 beoordelingen" "
Gastenscore: 8 - Goed. 189 van 838 beoordelingen" "
Gastenscore: 6 - Redelijk. 94 van 838 beoordelingen" "
Gastenscore: 4 - Matig. 61 van 838 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 56 van 838 beoordelingen" "

8,6/10

Netheid

8,8/10

Personeel en service

8,4/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Keith

Reisde met familie en kleine kinderen
Positief: Netheid
Im aware of the time we live in w technology but no coffee this morning and staff on their phones. A smile and service is always appreciated and I go out of my way to give good reviews also but a little more attention to detail goes a long way.
1 nacht verbleven in mei 2024

8/10 – Goed

Jeff, Orlando

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room was clean. Floor felt a little damp. Door showed red/green lights at same time and was told had no worries. I’ve been in the hotel business for 37 years as an Executive/Director of Housekeeping. Not sure I want to believe nothing to worry about.
1 nacht verbleven in mei 2024

6/10 – Redelijk

Quantella

Positief: Staat van de accommodatie en faciliteiten
Unfortunately, we had to change our own linen because house keeping forgot to clean our room.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Ashley

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
excelent customer services.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Robert

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a nice property with a nice lobby area. Parking was good. Our room was nice and clean.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Gary, Covington

Reisde met huisdieren, Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
The person running the front desk was amazing and extremely helpful. She is clearly a very good employee and helpful. We would rank her as excellent. compared to other Tru’s we’ve stayed at This one is not well-maintained and is dingy / dilapidated. We previously stayed at probably one of the older Tru’s located in Wytheville, Virginia, and the place is so well-maintained it looked and felt like it was almost new. Next time we come through Columbia, South Carolina will probably stay at the true that’s on the other side of town. We are frequent flyers and have stayed at 6 different Tru’s this is been quite disappointing.
1 nacht verbleven in april 2024

6/10 – Redelijk

Timothy

4 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Laurie

Zakenreiziger, Reisde met huisdieren
Negatief: Netheid, staat van de accommodatie en faciliteiten
The bathroom had mold in the shower. The hallway was filthy with dirty carpets and the walls were scratched and dirty. The room was dark and had a funky smell. And the bed looked like someone had just slept in it. There is no coffee maker in the room. The coffee is in the lobby. Noisy, noisy noisy! This is a party hotel for locals. RUN AWAY FROM THIS PLACE! GROSS!
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Richard

Reisde met huisdieren, Reisde met familie
Check in was a breeze
1 nacht verbleven in maart 2024

8/10 – Goed

Tionne

1 nacht verbleven in maart 2024

10/10 – Uitstekend

Rosonia

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love the location.
1 nacht verbleven in maart 2024

4/10 – Matig

Cindy

Reisde met partner
Positief: Voorzieningen
First of all, I paid for a King room in advance & got 2 queen beds instead; was told they didn’t have any more King beds available. Secondly, the door to the room would not shut unless you lifted up on it; thirdly, there was a pair of scissors on the window sill & I was not about to touch them. And finally, there was not a coffee maker in the room. Called front desk & she didn’t offer to change anything because she was new???
1 nacht verbleven in maart 2024

4/10 – Matig

William

Reisde met familie
Negatief: Voorzieningen
The first room had water coming up under the floor in the bedroom from the bathroom. Asked to change rooms. The first morning breakfast had no pancakes or eggs or sausage or fruit….. The truck did not delivery the day before. Our primary reason for booking was to have breakfast before we left for the day
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Derrick

Reisde met een groep, Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Walkable to a few restaurants and the mall. Very close to bowling and Frankie's fun park too. Staff was friendly and the market area (snacks/drinks) they had was nice. Gym has a pelaton, 2 treadmills, kettle bells, TRX, the usual equipment and even an option for a monitor to guide you through a 10 20 or 30 min workout. Would stay again. Dog friendly too and for a fair price.
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Annell

2 nachten verbleven in maart 2024

8/10 – Goed

Wayne

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel was very clean Breakfast plentiful with good variety A little difficult to locate the place a little bigger sign would be helpful
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Thenell

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I love booking with this location!! It's my getaway even if I just need to get away to have some alone time,peace, and relaxation!! 😊
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Erica, Spartanburg

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The only thing I had an issue with is that it’s not enough parking . They need more space
1 nacht verbleven in maart 2024

8/10 – Goed

Kimberly, Effingham

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cleaning staff was a little noisy there was limited parking. I was giving a room that I didn't reserve but I was too tired a investigate
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Tiffany

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Out of all the hotels I’ve stayed, this one was best as far as hospitality and just kindness.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Jennifer

1 nacht verbleven in februari 2024

8/10 – Goed

Tonia, Rogers

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Need extra time around the area due to increase in traffic at certain times of day. Nice to use app to check in and out although digital key not updated on app with check in so still had to stop at front desk.
3 nachten verbleven in februari 2024

2/10 – Ontzettend slecht

Toccara

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I booked & paid for a king size they made me take a queen room that was dirty very loud from the room next door that had 4children & 1 adult but gave us something we never requested. Room door was jammed we were unable to get the first 3tries the front drank staff had to come up after we went down 3time. I swear by Tru but this was the worst experience ever especially being a Hilton honors member. Very disappointed
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Erica, Spartanburg

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The property was amazing .! It’s always a pleasure staying here because it’s close to everything . Butttt this stay was a little different . They need to improve the front desk staff . Wasn’t friendly at all . No greeting . No smiles . Looked as if they hated workint there . But housekeeping everyone was sooo sweet & welcoming
1 nacht verbleven in januari 2024

8/10 – Goed

Otis

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Warm and friendly. Felt safe
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Kimberly, Blythewood

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Finally found a hotel that was spotless! From the accommodations, the view, staff, cleanliness, comfort and no dog fee they get 5 stars! I highly recommend this hotel! I travel a lot and used to use Expedia exclusively. I am researching another travel partner. My last 5 or so hotel stays have been an epic fail. Expedia should not carry unacceptable hotels but when I complain, they refuse to do anything with the valuable feedback and take offense to. it you get a chat rep named Deepak K, abort the chat and start over. He is not well placed and needs to be moved to a different role due to his poor communication skills and rudeness.
1 nacht verbleven in januari 2024

4/10 – Matig

Barbara

Negatief: Netheid
I frequently book stays at Tru hotels for I tru-ly enjoy the environment and style of this Hilton hotel. HOWEVER, this particular hotel was poorly managed and I cannot recommend it. So unfortunate ;-( My room was infested with little tiny roaches coming out of the walls, sinks and floor. The bedding had tiny roach carcasses, hair and dirt under the sheets. The mattress frame was full of crumbs, dust and dirt. When attempting to chat with the front desk during check out about the issues so they won't rent the room out to anybody else in its condition, I received zero acknowledgment and just asked if I wanted a receipt. Since she didn't care when I started to bring up my concerns, I just remained cordial and left -- not like I planned on staying there ever again. sigh...
1 nacht verbleven in januari 2024

8/10 – Goed

Sharon

Reisde met huisdieren, Reisde met familie
Positief: Personeel en service, voorzieningen
The staff was friendly and the location is convenient. Bedding was not very clean. Hair on bed spread. Pet fee went up to $75.00. Expedia website stated $50. We have stayed at this location before.
1 nacht verbleven in december 2023

6/10 – Redelijk

Rashena

Reisde met familie
Positief: Personeel en service
1 nacht verbleven in december 2023

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

10/10 – Uitstekend

Jeffrey

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay! Easy, no-frills, friendly spot!
Great stay! From the friendly front desk (thanks Courtney for a super fast check-in) to quick and sufficient breakfast - we would 100% stay here again. We’ve stayed at a lot of simple hotels - we weren’t looking for luxury, just a place to sleep and we’re glad we chose this one! Kids were disappointed we weren’t there any longer as there was a pool table and games that could have kept them busy! Also, pet friendly was a huge plus!
1 nacht verbleven in december 2023

4/10 – Matig

Kristen

Reisde met familie
Negatief: Netheid, personeel en service
not staying at this location again.
Overcharge for pets go stay at Aloft for less money. Not very friendly staff , cleanliness was lacking, especially the grounds outside.
1 nacht verbleven in december 2023

4/10 – Matig

Sharon

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Not so Tru
When we first arrived the computers were not working so we had to wait. After 25 minutes we were checked into a room where the blinds fell to the floor when trying to close them. We were then switched to another room where the walls were dirty that you could clearly see when you face the wall, there were roaches in the bathroom and the bed felt as if something was crawling on you. After pulling the sheets back I noticed blood specks on the sheets. The room was supposed to be serviced every other day and wasn’t not one time. This was very uncomfortable.
3 nachten verbleven in december 2023

6/10 – Redelijk

Jennifer

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was a good stay. I do wish the rooms had a microwave and better pillows. The cleaning staff was friendly. I also like that restaurants and stores were in close proximity of the hotel
3 nachten verbleven in december 2023

2/10 – Ontzettend slecht

Donte

Zakenreiziger, Reisde met familie
Positief: Voorzieningen
Horrible stay no hot water Friday Saturday or Sunday dogs barking none stop kids running up n down the halls Housekeeping picks n chooses rooms they clean worst stay ever
2 nachten verbleven in december 2023

10/10 – Uitstekend

Catherine

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great experience! New and clean facilities. Friendly staff. The morning desk person was exceptionally friendly and personable while checking out. I enjoyed talking to him and that he took the time to ask about us and where we were from and heading to. The breakfast was good and adequate. Will definitely stay here again. Thank you 😊
1 nacht verbleven in november 2023

4/10 – Matig

Michael

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Property is not clean and is in serious need of a refresh. Visible wear and tear at every turn. Noisy AC. Pool table in lobby is in horrible shape. Staff is very nice.
3 nachten verbleven in november 2023

10/10 – Uitstekend

Larri

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I was in town for a wedding and had a very pleasant stay at Tru! The breakfast was delicious, rooms comfortable, and staff friendly and willing to help. Very easy booking process with Expedia, also had all the information I could possibly need about the hotel. Would not hesitate to book here again!!
3 nachten verbleven in november 2023

2/10 – Ontzettend slecht

Alex

Reisde met familie
Negatief: Personeel en service
I confirmed my room on Friday 11/17, and again on the morning of checkin 11/18 on my way into town. Upon arriving at the Harbison Drive property, I was told the hotel had oversold, and there was not a room for me. Mind you, I have Parkinson’s and it was midnight. The female employee behind the counter was the opposite of helpful. My wife remotely was on the phone with Hilton Honors customer care, who said no one was answering her calls to the Tru Harbison location. She said she had no other form of contact, and transferred my wife to another property which was also sold out. My teenage son and I had to drive to AUGUSTA, arriving at 2AM. I cannot tell you what this kind of experience does to my health, nor the effect on my son it likely had. I have never been so disappointed in a company. Never.
1 nacht verbleven in november 2023

2/10 – Ontzettend slecht

Kristy

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Disappointed
I arrived after a very busy and tiring day to be told there were no available rooms, even though I had a reservation. I was very disappointed and don’t think I will visit any Tru again.
1 nacht verbleven in november 2023

6/10 – Redelijk

DEBRA

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I didnt like the fact that ants were in our bed crawling around. Live ants and dead ants on the window seal and spiders in the corner. The pillows are horrible. The the front desk person was very nice and apologetic. She transferred us to another room without ants but the pillows were still horrible. Except for the pillows the bed was comfortable. Bathroom was clean and spacious. The best thing is the hot water and the large showers.
2 nachten verbleven in november 2023

6/10 – Redelijk

Kim

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Tired hotel…
Check in was terrible. Place had little parking…
1 nacht verbleven in november 2023

4/10 – Matig

James, Irmo

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten
For a property that’s not very old, it was not very clean, and my room had ants mainly in the bathroom. My digital key stopped working overnight and the front desk couldn’t even issue a card key. Maintenance had to let me back in my room. There are too many other options close by for me to consider staying here again.
1 nacht verbleven in november 2023

10/10 – Uitstekend

FRANCES

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023

6/10 – Redelijk

Tynettia

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a nice hotel
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Amy

Reisde met familie
I loved the breakfast provided.
1 nacht verbleven in oktober 2023

2/10 – Ontzettend slecht

Jordan

Reisde met familie
Negatief: Netheid, personeel en service
Will never stay at Hilton again.
Loud, people partying and loud music in the parking lot. Trash truck picked up bin and slammed it down at 4am. Hookers and pimps in the lobby, overall bad experience.
1 nacht verbleven in oktober 2023

4/10 – Matig

Lynn

Negatief: Personeel en service
The property was well used. They had no hair dryers - stating "they were on backorder". House keeping did not clean our room. We called for new towels for our room and no one came.
2 nachten verbleven in oktober 2023

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, comfort kamer
Eh
Checked into the room and the bed was not made, sheets look like someone just checked out the room. The trash cans had another guests trash in it. At 11 at night we were woken up by knocking, someone trying to open our door and looking under the door. A woman’s voice said “Front desk” but it was not the front desk lady when looking out the peep hole. This left us very uneasy all night.
1 nacht verbleven in oktober 2023

8/10 – Goed

Cynthia

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2023