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Beoordelingen van Hilton Garden Inn Columbus/Dublin

3 out of 5
Hilton Garden Inn Columbus/Dublin
500 Metro Place North, Dublin, OH

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 440 van 961 beoordelingen" "
Gastenscore: 8 - Goed. 329 van 961 beoordelingen" "
Gastenscore: 6 - Redelijk. 101 van 961 beoordelingen" "
Gastenscore: 4 - Matig. 53 van 961 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 38 van 961 beoordelingen" "

8,8/10

Netheid

8,8/10

Personeel en service

7,4/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

jasmine

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
I liked that it was safe and friendly hotel for the kids.
2 nachten verbleven in april 2024

2/10 – Ontzettend slecht

MJ

Zakenreiziger, Reisde met huisdieren, Reisde met familie en kleine kinderen
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
The staff were indifferent to the level of disruption going on in the building. Kids broke both elevators. I am disabled and had to take stairs. Barely received an apology and absolutely to effort to try and make things right. Terrible experience.
1 nacht verbleven in april 2024

8/10 – Goed

Kentaro

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

8/10 – Goed

Jody

Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Kids liked the indoor pool, I wish the breakfast hadn’t been so expensive.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Jadilis

2 nachten verbleven in maart 2024

10/10 – Uitstekend

LINDA, Louisville

Reisde met partner
Check in went well. I had questions about the area and the attendant is new to the area so he asked the manager to assist him in answering the questions
1 nacht verbleven in maart 2024

8/10 – Goed

Yahir

Reisde met huisdieren, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen
Las instalaciones en recepción son muy buenas pero en las habitaciones no, los cuartos son muy reducidos en comparación con las fotos y el mobiliario es viejo, las almohadas ya huelen súper mal, a sudor y a sucio, deben cambiarlas Hay q reconocer que los recepcionistas son súper amables!
5 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

Sandy

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The beds are like boards. It was miserable.
1 nacht verbleven in maart 2024

4/10 – Matig

Kimberly

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was old and worn. In the bathroom there was a spot on the ceiling that was poorly patched. The bedroom ceiling had water stains. Most all of the furniture had multiple scratches, dings, and hand marks/oil that would not rub off. The room smelled slightly moldy.
1 nacht verbleven in maart 2024

8/10 – Goed

Portia

1 nacht verbleven in februari 2024

10/10 – Uitstekend

Kimberly

1 nacht verbleven in februari 2024

10/10 – Uitstekend

Dana

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Enjoyed my stay, staff very friendly
2 nachten verbleven in februari 2024

8/10 – Goed

Douglas

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Beautiful location but in both of my showers the hot water seemed to drop off after about 5 minutes or so. I was there for a marathon in February - so cold water was not a good mix!!
1 nacht verbleven in februari 2024

2/10 – Ontzettend slecht

Samantha

Reisde met een groep, Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property is very out of date. Everything in our room from the tv to the heater to the hot water did not work. Breakfast is expensive and disgusting. Pool was warm and private and the only enjoyable part aside from how old and dirty the tile is. Property allows dogs so it was nice to see all the furry friends. Will not return to this property.

10/10 – Uitstekend

Justine

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024

6/10 – Redelijk

Ryuzaburo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Gabriel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

8/10 – Goed

Ed

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very nice, clean hotel convenient to everything in Dublin. Very quiet. Staff very friendly and accomodating. Highly recommend.
3 nachten verbleven in december 2023

10/10 – Uitstekend

Ed

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel at a great price.
Very clean. No containers for recycling. Staff very friendly. No daily housecleaning. Pool was in good working order and clean. Poolroom tidy. Also very quiet.
3 nachten verbleven in december 2023

6/10 – Redelijk

Amanda

Positief: Personeel en service
1 nacht verbleven in december 2023

10/10 – Uitstekend

Lois

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was nice and the bed was comfortable. I didn't like that they charged a fee for parking, which wasn't indicated when the room was booked.
2 nachten verbleven in november 2023

8/10 – Goed

WAYNE A

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The only real inconvenience, other than breakfast not being available, is that I could not close the drapes fully.
1 nacht verbleven in november 2023

4/10 – Matig

Julie

Reisde met een groep
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
We booked without knowing the kitchen was being renovated and was completely closed. So no breakfast or food of any kind. Yet, still the same full price. Not happy!
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Timothy

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel. Would stay again.
1 nacht verbleven in oktober 2023

8/10 – Goed

Paige

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service
2 nachten verbleven in oktober 2023

8/10 – Goed

Michael

Zakenreiziger
Positief: Comfort kamer
2 nachten verbleven in oktober 2023

6/10 – Redelijk

Sokhol

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023

2/10 – Ontzettend slecht

Gabriel

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The customer service was zero. He didn't have knowledge of the job. I was given a different room from what I paid for. The kitchen was not opened, so no breakfast. The card payment was not working.
1 nacht verbleven in oktober 2023

6/10 – Redelijk

JOE

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Didn't like the bedding. Didn't like the coffee.
1 nacht verbleven in oktober 2023

2/10 – Ontzettend slecht

Jonathan

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Not as advertised
I stay at Hiltons because I expect to get exactly the same quality each time. When it has said that breakfast is included I don’t expect to get there and find out the kitchen has been remodeling for quite a bit of time so they knew there would be no breakfast. There was nothing done to make up for it.
1 nacht verbleven in september 2023

4/10 – Matig

Jeanne

Reisde met familie
Negatief: Netheid, voorzieningen
Room they gave us had an open door and unmade beds. New room had no Wi-Fi access. Jiggly toilet and faucet was on backwards. Run down needs a good Reno. Also no breakfast because restaurant was closed. Very dissatisfied. Past reviews did not accurately describe our stay.
1 nacht verbleven in september 2023

2/10 – Ontzettend slecht

Cameron

1 nacht verbleven in september 2023

10/10 – Uitstekend

Cynthia

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023

10/10 – Uitstekend

Kathy

Positief: Netheid, personeel en service
1 nacht verbleven in augustus 2023

4/10 – Matig

Marianne

Reisde met familie
Negatief: Netheid, voorzieningen
The first thing that was said was short Staffed and no breakfast or any food due to staff shortages. Our room was dirty and wasn’t cleaned once while we stayed there despite several requests.
5 nachten verbleven in augustus 2023

4/10 – Matig

Frank

Reisde met een groep
Positief: Netheid
Negatief: Personeel en service, voorzieningen
I have a long story of issues that weren't up to my expected standards for Hilton. From no breakfast to wrong room to poor TV service. And there is more but there isn't space to reply. To top it off, Expedia won't be getting my business because they didn't warn me of this property.
2 nachten verbleven in augustus 2023

6/10 – Redelijk

Susan, Youngstown

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023

6/10 – Redelijk

Charles

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023

6/10 – Redelijk

TIM

2 nachten verbleven in augustus 2023

6/10 – Redelijk

david

Negatief: Voorzieningen
I reserved a room with 2 queens; was given a room with 1 king. Too tired to try to change, Room was chilled to 61 degrees. Only one regular coffee pod in the room; desk clerk unable to get another one. No food service at the hotel “due to staffing shortage “ . This was not disclosed when making reservation.
1 nacht verbleven in augustus 2023

8/10 – Goed

Tamara

Positief: Comfort kamer
Ok but could be better
We stayed here last year for the Dublin Irish Fest. I feel like the hotel was more run down. Huge stains on the ceiling of our room. The carpet was dingy. The pool water was cloudy. We stayed here for the convenience to the shuttle and would like to come back, but please put some work into the hotel.
2 nachten verbleven in augustus 2023

10/10 – Uitstekend

Mark

1 nacht verbleven in augustus 2023

4/10 – Matig

Andrea

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Party in room 226
Was placed in the wrong room upon arrival. Tried to call down to front desk hotel telephone did not work. Went down and while standing in line waiting to speak with desk associate, heard him issue the exact room he had just checked me into to another guest. I interrupted and told him, he gave me that room. He looked at my keys and gave an apology. But instead of removing me from the room he went on and continued to check the other guest into the room. And there was no breakfast...
1 nacht verbleven in juli 2023

6/10 – Redelijk

mary

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We had ants in our room, and the microwave and TV did not work. It was close to the Columbus zoo, but definitely not worth the money that we paid and the kitchen was totally down so there was no food at all at the hotel no coffee in the room Would not recommend this to anybody
2 nachten verbleven in juli 2023

8/10 – Goed

Tammy

Zakenreiziger, Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was nice, but we had no remote for the television, they explained at check in that due to understaffing they would not have the bar or breakfast. Had I known this prior, probably would not had chose this location.
1 nacht verbleven in juli 2023

6/10 – Redelijk

Rebecca

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
I was very dissappointed we were not told there was no breakfast availiable at hotel. Hotel in need of renovations. Sheets and pillowcases were stained. Drapes in bad shape Refridgerator had huge ice block in it. My grandson did enjoy the pool. We stayed 2 nights and our room was not touched at all. Trash still in cans, beds not made, etc.
2 nachten verbleven in juli 2023
Reactie van Danny op 17 jul 2023
Rebecca,Thank you very much for your review. I apologize about the issues discussed here. This is not a great example of who we are and I’m sorry to hear we fell a bit short of expectations. We look forward to welcoming you back for re-do whenever you return to the are. Thanks again for everything.

10/10 – Uitstekend

Amanda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2023
Reactie van Danny op 16 jul 2023
Amanda,Thanks so much for your gracious review about us here at the Hilton Garden Inn in Dublin! It was a pleasure to host you, and we’re looking forward to the opportunity to do it again soon. We hope that you travel safely and thank you.

2/10 – Ontzettend slecht

Ryan

2 nachten verbleven in juli 2023

2/10 – Ontzettend slecht

Heather

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Horrible Stay - Room should not be rented
Coffee pot broken, room never vacuumed, vent in bathroom caked on dust, furniture holding microwave sticky, refrigerator froze all our food, room never cleaned in three nights , finally stripped beds morning of departure and discovered dried blood stain in the location my face and head absolutely disused, doors walls beds all beat up , loud baseball teams in hotel , hardly any pool towels, coffee in lobby absolutely undrinkable , phone ringing off the hook in lobby no one answering, not a true Hilton property, very sad experience with my kids
3 nachten verbleven in juni 2023
Reactie van Management op 5 jul 2023
Heather,Thank you for dedicating the time to share your thoughts with us. I want to profusely and sincerely apologize for the issues you’ve experienced. This is in no way a reflection of who we are here, and as the new management continues to formulate the hotel’s new direction we will use this feedback as a tool to learn and grow. We invite you back to give us another try whenever you return to the area to give us another try to make your stay as fantastic as it should have been. Thanks again, and looking forward to seeing you again soon with a fresh start.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
Negatief: Netheid
Linens looked dirty. The shower was filled with soap scum
2 nachten verbleven in juni 2023
Reactie van Danny op 3 jul 2023
Anonymous,Thank you for taking the time out of your day to share your experience here with us. I am terribly sorry that we fell a bit short, but I promise that we will exceed your expectations the next time you choose us as your home away from home. I look forward to the opportunity to make this right.Warm Regards,