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Beoordelingen van Best Western Concord Inn & Suites

2.5 out of 5
Best Western Concord Inn & Suites
97 Hall St, Concord, NH

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 421 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 342 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 121 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 73 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 43 van 1000 beoordelingen" "

8,4/10

Netheid

8,6/10

Personeel en service

7,6/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Bessy

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Outstanding customer services!
1 nacht verbleven in mei 2024

8/10 – Goed

Amy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Bing

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The room was spacious and clean. However, it is noisy there. The neighborhood did not look like very safe. I did not feel comfortable to stay at the first floor and asked the front desk to help change my room. The front desk told me there was no other room available for me. I then left. Worst hotel I ever stayed.
1 nacht verbleven in mei 2024
Reactie van Leon op 20 mei 2024
Dear Bing,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me.Sincerely,Leon

8/10 – Goed

Dean

Positief: Netheid, personeel en service en voorzieningen
The outlet for the AC wasn’t working a hundred percent of the time without fiddling around with it.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Nate

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ravi was excellent!
1 nacht verbleven in mei 2024

6/10 – Redelijk

Andreanna

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good
2 nachten verbleven in mei 2024

4/10 – Matig

Rona

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
A little run down. The people that stayed above me were really loud. I stayed at the hotel to rest after my child was born, after having been awake for 3 days straight. I was hoping to just be able to fall into a deep sleep and could not until those people went to bed. The phone and TV in the room did not work either because I thought I could blot out the noise or have someone call their room. Unable to and I was too exhausted to go down to the front desk. The cabinets in the kitchen were broke and were patched up. I also found someone’s random sock by the bed and a condom, well I’m glad someone was safe there.
1 nacht verbleven in april 2024
Reactie van Leon op 6 mei 2024
Dear Rona,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me.Sincerely,Leon

2/10 – Ontzettend slecht

Kimberly

Reisde met huisdieren
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Expedia said it was pet friendly. It is not. After prepaying, was turned away at the door. No other hotels in the area had rokns
1 nacht verbleven in april 2024
Reactie van Leon op 3 mei 2024
Dear Kimberly,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I am not sure where on Expedia you saw that we were pet friendly, because it clearly states that we are not pet friendly in our hotel policies. If you select the option for pet friendly hotels on their website our hotel vanishes from view. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me.Sincerely,Leon

10/10 – Uitstekend

Christina

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Im very satisfied with my stay ! Staff was excellent
2 nachten verbleven in april 2024

8/10 – Goed

Shawna

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Clean and convenient. Not too far from downtown. Close to stores and places to eat.
1 nacht verbleven in april 2024

10/10 – Uitstekend

morgan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ravi at the front desk was super helpful and friendly.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Monica

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ravi was a great help. Appreciate him.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Shawn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Solid experience. Friendly staff. Pool and Whirlpool where open for long times and clean.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Sara

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Guy at the front desk was super helpful and friendly. Signed me up for the rewards program which came with a little snack and some bottled water. Place was clean and quiet and in a safe area.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Steven

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had an awesome gentlemen that check us in
2 nachten verbleven in maart 2024

10/10 – Uitstekend

serena, Dover

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The front desk staff were lovely and the pool was refreshing!
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Courtney

Reisde met familie
Always a great stay at this Best Western. It’s an easy environment and I feel so comfortable.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Cristiane

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Pool
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Merrill

1 nacht verbleven in februari 2024

10/10 – Uitstekend

Matthew

1 nacht verbleven in februari 2024

8/10 – Goed

Cheryl

Positief: Netheid, personeel en service
3 nachten verbleven in februari 2024

10/10 – Uitstekend

Lori, canton

Positief: Netheid, personeel en service
Hot tub was great
1 nacht verbleven in januari 2024

4/10 – Matig

teddy

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Tub was broken
1 nacht verbleven in januari 2024

2/10 – Ontzettend slecht

Sophia

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The biggest let down was I had reserved a room with two "queens" which turned out to be fulls. My boyfriend and I have a queen at home that we happily fit into but we had to sleep separately at the Best Western due to the beds actually being fulls not queens.
2 nachten verbleven in december 2023

10/10 – Uitstekend

Paul

1 nacht verbleven in december 2023
Reactie van Leon op 8 jan 2024
Dear Paul,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to share your experience.Sincerely,Leon

10/10 – Uitstekend

Larissa

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Easy to find. Nice pool and hot tub.
1 nacht verbleven in december 2023
Reactie van Leon op 7 jan 2024
Hello Larissa,I believe that our pool and hot tub are most appreciated during the colder winter months, especially the hot tub. Thank you for sharing, we hope to see you again!Leon

10/10 – Uitstekend

Sarah

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Easy to locate . However there was a problem with my reservation. It somehow didn't go through but the desk clerk was considerate enough to make a new reservation and reserve a room on the ground floor for my own convenience which was greater appreciated
1 nacht verbleven in december 2023
Reactie van Leon op 7 jan 2024
Dear Sarah,I am glad that we were able to accommodate you. I've been on the other side of that, when every hotel in the area is sold out and we weren't able to find a guest a room. It's nice to hear about the wins. Thank You, I needed this tonight!Leon

6/10 – Redelijk

Milagros

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Netheid
Strange smell
1 nacht verbleven in december 2023
Reactie van Leon op 8 jan 2024
Dear Milagros,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me.Sincerely,Leon

10/10 – Uitstekend

Robert

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pool was excellent as was breakfast... Only complaint was the bathroom door automatically closed and it was cold in there
1 nacht verbleven in december 2023
Reactie van Leon op 8 jan 2024
Dear Robert,Thank you for completing the survey regarding your recent stay at our property. Could you share which room you were in so that I can take a look at that bathroom door?Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to share your experience.Sincerely,Leon

6/10 – Redelijk

SEBASTIEN

Positief: Personeel en service, staat van de accommodatie en faciliteiten
The floor of my room wasn’t clean
1 nacht verbleven in december 2023
Reactie van Leon op 8 jan 2024
Dear Sebastien,Thank you for completing the survey regarding your recent stay at our property. I am sorry that we missed the bathroom floor, our apologies. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me.Sincerely,Leon

10/10 – Uitstekend

Debra

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Liked the room very much, suited our needs well. Pool seemed a little cold. Room needed a little cosmetic work
1 nacht verbleven in december 2023
Reactie van Leon op 8 jan 2024
Dear Debra,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to share your experience.Sincerely,Leon

8/10 – Goed

Dominique

I
1 nacht verbleven in december 2023
Reactie van Leon op 8 jan 2024
Dear Dominique,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to share your experience.Sincerely,Leon

6/10 – Redelijk

Linda

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The staff that was there was great but understaffed! Front desk - one cheerful person - had to also man the continental breakfast and clean the area. She was doing the work of three people and obviously couldn’t do it all. There was extremely limited options.
2 nachten verbleven in november 2023
Reactie van Leon op 8 jan 2024
Dear Linda,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to share your experience.Sincerely,Leon

10/10 – Uitstekend

andrea

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Concord NH
We were in Manchester for a Field hockey National championship playoffs.....waiting to book a room until we knew the outcome of the team moving on to the final playoff game. Welllll they WON and we were scrambling for a 2 night hotel stay so we could be at the Final Championship game!!Thankfully we found this Best Western!! The last room available.😳 We were sooo lucky we could stay 30 mins away in the area of the stadium. Going 6.5 hr back home wasn't a option we were so tired from the initial drive and long day we had. We arrived at the hotel and checked in couldn't wait to get settled for the night. I took a flashlight that has a "purple light" feature for finding stains, pet stains. Happy to say not one spot did I find on carpet or bedding!! The breakfast was average & basic. They had cold cereal, yogurt, granola bars, bagels,English muffins, bread, variety of muffins, hard boiled eggs, make your own Waffles, small hot bar with scrambled eggs, diced potatoes, meat - turkey sausage patty-one day, 2nd day was turkey ham. Oj & Apple Juice. Of coarse Coffee tea & hot chocolate, Milk. The front desk staff was very pleasant & helpful. 👍 BTW the Field Hockey team WON 1ST PLACE IN THE NATIONAL CHAMPIONSHIP!! 🏑🏆THE 1ST IN THE COLLEGES HISTORY !! SOOO THANKFUL FOR THIS HOTEL ROOM.😊
2 nachten verbleven in november 2023
Reactie van Leon op 8 jan 2024
Dear Paul,Congratulations!!!I am glad that we could accommodate you on such short notice. If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to share your experience.Sincerely,Leon

4/10 – Matig

laurette, melville

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property was a big disappointment. Considering that it was a Best Western I would have expected a much nicer facility. The rooms were very worn. There was a black gash in the tub, which we first believed to be a large bug. The walls were paper thin. We could hear the gentleman next door using the toilet....most unpleasant. There was a high school boys hockey team staying at a\the hotel. As a retired high school teacher I am very familiar with teen boys and their antics. The boys in the room above us were playing some sort of game where they were stomping along the floor. We were OK with this for over a half hour. When it was time for us to try to sleep, my husband went to the front desk to ask the employee to please direct the boys to stop. She didn't believe my husband. After a while he went back to the desk and invited that employee to come to our room to hear for herself. She did come, and within 30 seconds confirmed that the boys were doing something!!!! I must say, that the boys immediately stopped their game when asked to do so. That employee made our evening very unpleasant.
2 nachten verbleven in november 2023
Reactie van Leon op 14 nov 2023
Dear Laurette,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me.Sincerely,Leon

2/10 – Ontzettend slecht

Locadia

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was rude
1 nacht verbleven in november 2023
Reactie van Leon op 12 nov 2023
Dear Locadia,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me.Sincerely,Leon

2/10 – Ontzettend slecht

Sammy

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in november 2023
Reactie van Leon op 12 nov 2023
Dear Sammy,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me.Sincerely,Leon

2/10 – Ontzettend slecht

jeremy

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Absolutely horrible, pubic hairs on the toilet, hair in the shower…. Beds are hard as a rock, i had spine surgery in December and now my back is completely destroyed Will never be staying at a best western ever again
2 nachten verbleven in november 2023
Reactie van Leon op 6 nov 2023
Dear Jeremy,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me.Sincerely,Leon

10/10 – Uitstekend

Scott

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Scott op 8 jan 2024
Dear SScott,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to share your experience.Sincerely,Leon

10/10 – Uitstekend

Alberto

1 nacht verbleven in oktober 2023

8/10 – Goed

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in oktober 2023

10/10 – Uitstekend

Jennifer

1 nacht verbleven in oktober 2023
Reactie van Leon op 8 jan 2024
Dear Jennifer,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to share your experience.Sincerely,Leon

6/10 – Redelijk

Heather

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Personeel en service
Just all around average. Won't go back.
1 nacht verbleven in oktober 2023

8/10 – Goed

Alicia

Reisde met partner
Positief: Netheid, personeel en service
Overall clean and comfortable. Difficulty sleeping due to noise in room above me. Sounded like someone was running back and forth through the room all morning.
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Yi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I left my phone and sunglasses at the front desk, the reception kept my stuff very well and gave to me when I went back looking for those. Thanx!
2 nachten verbleven in oktober 2023

8/10 – Goed

helene

1 nacht verbleven in oktober 2023

4/10 – Matig

Jeffrey

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property itself was fine and was pretty much as per the description. The room we had was on the far right side of the builing near the end, which unfortunately was fairly close to a major highway. The constant sound of cars and semis speeding by prevented us from getting much sleep. Remarkably, the traffic flow persisted all night long without the lull I hoped we would see in the wee hours. If you book here, I would recommend a room near the middle or on the left side of the hotel.
1 nacht verbleven in oktober 2023
Reactie van Tori op 15 okt 2023
Dear Jeffrey,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me.Sincerely,Victoria B.Front DeskBest Western Concord Inn & Suites

4/10 – Matig

Joseph

Reisde met familie
Negatief: Voorzieningen
Dismal property. Not very well lit, depressing.
1 nacht verbleven in oktober 2023
Reactie van Tori op 15 okt 2023
Dear Joseph,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me.Sincerely,Victoria B.Front DeskBest Western Concord Inn & Suites

10/10 – Uitstekend

Kevin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice stay in NH
Very comfortable and spacious room. Front desk staff was helpful and courteous. Breakfast was ok, service at breakfast was excellent.
1 nacht verbleven in oktober 2023