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Beoordelingen van Comfort Suites Cookeville

2.5 out of 5
Comfort Suites Cookeville
1035 Interstate Dr, Cookeville, TN

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 232 van 497 beoordelingen" "
Gastenscore: 8 - Goed. 175 van 497 beoordelingen" "
Gastenscore: 6 - Redelijk. 51 van 497 beoordelingen" "
Gastenscore: 4 - Matig. 25 van 497 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 14 van 497 beoordelingen" "

8,6/10

Netheid

9,0/10

Personeel en service

8,0/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Melanie

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service
Staff friendly. Pool was closed.
1 nacht verbleven in mei 2024
Reactie van Karla op 7 mei 2024
Thank you for your feedback! We hope to see you again on your next trip to Cookeville, Tennessee!

8/10 – Goed

Shannon

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and comfortable. Room air conditioner worked but there was still a little too much humidity in the room. Whatever they clean the entry tile with left a residue. So it felt “slimes” under our shoes.
2 nachten verbleven in april 2024
Reactie van Kimberly op 25 apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for not meeting your expectations.

10/10 – Uitstekend

Jeremy

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love the spa and pool
1 nacht verbleven in januari 2024
Reactie van Kimberly op 11 apr 2024
Thank you for staying with us. We look forward to hosting you again.

6/10 – Redelijk

Cal

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was what I expected- not spectacular but not uncomfortable. The room was noisy- mostly from loud neighbors. The air conditioner kept making weird noises that would wake you up every time the condenser kicked in. The breakfast was the usual selections.
1 nacht verbleven in maart 2024
Reactie van Kimberly op 1 apr 2024
Thank you for staying with us. We look forward to hosting you again.

8/10 – Goed

Choniti

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Pool not working
2 nachten verbleven in december 2023
Reactie van Kimberly op 14 mrt 2024
We are sorry the pool was out of order during your stay. We hope to host you again on your next visit to Cookeville.

10/10 – Uitstekend

Alyssa

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Fast easy check-in, friendly staff
2 nachten verbleven in februari 2024
Reactie van Karla op 5 mrt 2024
Thank you for staying with us, we hope to see you next time you are in town.

10/10 – Uitstekend

James

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Kimberly op 17 feb 2024
Thank you for staying with us.

10/10 – Uitstekend

Christine

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Kimberly op 8 feb 2024
Thank you for the positive feedback! We will be sure to pass this along to the rest of the team! We look forward to seeing you again soon!

10/10 – Uitstekend

Heather

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very comfortable
Very comfortable & spacious. Nice breakfast. Free cookies! There was also a pool & a gym, though I didn't use those.
2 nachten verbleven in februari 2024
Reactie van FDM op 5 feb 2024
Thank you for your positive feedback! We hope to host you again soon!

2/10 – Ontzettend slecht

mary

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Would not recommend.
The room didn’t even have a closet. The bathroom sink was outside of bathroom in the entrance. Room was very dusty.
1 nacht verbleven in januari 2024
Reactie van FDM op 23 jan 2024
On behalf of our entire team, I would like to apologize for failing to meet your expectations with our property.

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Unclean, noisy, rude staff
This place is dirty. Ceiling light in the bathroom was missing the glass and it was caked with dust and filth in there. A lot of dust and filth. The comforter had something like tar on it. Not just a stain, it had texture. One of the bathroom outlets was melted, which is an extreme fire hazard. Rude staff. Asked for a late checkout and they begrudgingly granted 30 whole minutes and then hung up on me without a thank you, goodbye or anything. Just hung up the phone. The heating unit is very loud. Not just air blowing, but it sounded like a hydraulic machine. Woke me up several times in the night. Eventually turned it off and opted to freeze rather than be woken up by that loud machine. People were slamming doors throughout the night. This was a weekday stay for 2 nights and I only stayed the second night because of the hassle of moving. I would politely decline to stay in this hotel again.
2 nachten verbleven in januari 2024
Reactie van FDM op 19 jan 2024
On behalf of my entire team, I would like to apologize for the issues you had while staying at our property.

10/10 – Uitstekend

jeremy

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I DON'T LIKE THEY CHARGE YOU $250.00 FOR YOUR STAY YOU DO GET THE MONEY BACK IF YOUR ROOM IS IN GOOD SHAPE Everything Else is Awesome .
1 nacht verbleven in december 2023
Reactie van Kimberly op 11 jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We have a strict policy for all guests who live within a 50-mile radius of the property to pay a 250 deposit. We also have to pre-authorize this deposit for all guests who book through 3rd parties and use virtual cards. We apologize you were not aware of this.

4/10 – Matig

Steven

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The in pool was out of order(closed) the weight room was out of order (closed) the room was pretty clean. The elevator is very sketchy sounding. We will not be back because it did not meet our expectations but over all for a convenient quick stop off the interstate, it was ok
2 nachten verbleven in december 2023
Reactie van Kimberly op 2 jan 2024
On behalf of our entire staff, I apologize that we did not meet your expectations. We hope you will give us another opportunity to provide you with the 5-star service that we strive to give all of our guests.

10/10 – Uitstekend

Jeffrey

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was very friendly and very helpful
7 nachten verbleven in december 2023
Reactie van Kimberly op 29 dec 2023
Awesome. Thank you for the great review. We look forward to hosting you again.Happy New Year

6/10 – Redelijk

Jeremy

Reisde met familie
Positief: Personeel en service
The breakfast staff lady was very nice and lovely to chat with! The mattress for the pullout couch needs desperately to be replaced. Our kiddos couldn’t even get comfortable on it.
1 nacht verbleven in december 2023
Reactie van Kimberly op 19 dec 2023
Awesome. We are so happy you enjoyed your stay.

10/10 – Uitstekend

Michael

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023
Reactie van Kimberly op 19 dec 2023
Thank you for staying with us.

10/10 – Uitstekend

Tina

1 nacht verbleven in december 2023
Reactie van Kimberly op 2 jan 2024
Thank you for staying with us. We will look forward to hosting you again.Happy New Year!

6/10 – Redelijk

Joseph

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Nice room but witeless didn’t work in room, sink drain was slow, small reading lights were both broken, bathroom door handle was broken
1 nacht verbleven in november 2023
Reactie van FDM op 20 nov 2023
Thank you for your feedback.

6/10 – Redelijk

Rocco, KINGSTON SPRINGS

Reisde met partner
Positief: Netheid
Negatief: Personeel en service
Property is a good value for the price. Desk Clerk needs a personality
1 nacht verbleven in november 2023
Reactie van Kimberly op 17 nov 2023
Thank you for staying with us.

10/10 – Uitstekend

john

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Kimberly op 10 nov 2023
Thank you for staying with us. We look forward to hosting you again.

8/10 – Goed

Asami

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Kimberly op 19 dec 2023
Thank you for staying with us. We hope to host you again.

8/10 – Goed

Jennifer

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Felt comfortable and safe
Very clean inside our room. Did notice the lobby furniture had stains on them. There was a nice breakfast and the coffee was good and hot.
1 nacht verbleven in oktober 2023
Reactie van Kimberly op 22 okt 2023
Thank you for staying with us. We look forward to hosting you on your next visit to Cookeville.

8/10 – Goed

Stephania

4 nachten verbleven in augustus 2023
Reactie van Kimberly op 10 nov 2023
Thank you for staying with us.

10/10 – Uitstekend

Tara

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Date weekend
My husband and I stayed two nights for a date weekend. Great location, I placed my mobile order to Starbucks both mornings and walked next door to pick it up! We would stay here again!
2 nachten verbleven in september 2023
Reactie van Kimberly op 2 okt 2023
Thank you for staying with us. We look forward to hosting you again.

10/10 – Uitstekend

scott

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Short stay
Wonderful front desk and very personable. Room was perfect and hotel was very clean.
1 nacht verbleven in september 2023
Reactie van Kimberly op 30 sep 2023
Thank you for staying with us. We look forward to hosting you again in the future

10/10 – Uitstekend

Wayne

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van FDM op 27 sep 2023
Thank you for your feedback!

6/10 – Redelijk

Nancy

3 nachten verbleven in september 2023
Reactie van FDM op 11 sep 2023
Thank you for your feedback!

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Quite pleased, needing slight maintenance
We were very pleased with our stay & the value for what we paid was excellent. The only reason I didn't rate everything excellent is because the bathroom sink had THE weakest water pressure I've ever experienced anywhere! I don't think you could drown an ant with it. ;) Also, the sink drain was leaking. I found that out when I moved the trash can that had been sitting directly under it. The breakfast was good & the hostess, Beverly, was FANTASTIC!
2 nachten verbleven in september 2023
Reactie van FDM op 8 sep 2023
Thank you for your feedback. We have passed this information along to our maintenance personnel as well as our breakfast attendant. We hope to see you again in the future!

2/10 – Ontzettend slecht

Sarah

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
Room condition.
We stayed two night in two different room 302 and 304. 302 had no fan in bathroom and hair in tub. Refrigerator didn’t get cold. Room 304– no bathroom light , needed to take bath , you couldn’t cause the tub wouldn’t catch water. When we called the front desk , they did nothing except say ok. Hair all over sides of shower walls, MOLD on the shower curtain. Had to walk with socks and shoes cause dirt on floor. Hot water barely got hot. 2 people stayed and yet we one one set on towels. Yes we asked for another room but was told they were full. We seem no one at our end of hallway! So much for 8.3 rating.!
1 nacht verbleven in augustus 2023
Reactie van Kimberly op 28 aug 2023
I am sorry you did not enjoy your stay with us.

6/10 – Redelijk

Angela

Positief: Personeel en service, comfort kamer
Pool CLOSED
I specifically booked this hotel because it had a pool. The pool was closed. The front desk informed us if we wanted to swim we could walk to the hotel next door to swim. Had I known the pool was closed, I would not have made a reservation at this hotel.
1 nacht verbleven in augustus 2023
Reactie van Kimberly op 28 aug 2023
We apologize the pool was closed during your stay.

6/10 – Redelijk

Eric

1 nacht verbleven in augustus 2023
Reactie van FDM op 26 sep 2023
Thank you for your feedback!

8/10 – Goed

Earl

1 nacht verbleven in augustus 2023
Reactie van FDM op 26 sep 2023
Thank you for your feedback!

10/10 – Uitstekend

Rachelle

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van FDM op 21 aug 2023
Thank you for your feedback!

10/10 – Uitstekend

DONNIE RAY

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean well kept and easy access.
1 nacht verbleven in augustus 2023
Reactie van Kimberly op 17 aug 2023
Thank you for staying with us.

4/10 – Matig

Kimberly

Negatief: Netheid, staat van de accommodatie en faciliteiten
Mold and mildew issues. Leak from the ceiling in the front lobby. My room smelled like mold and mildew.
Reactie van Kimmie op 14 aug 2023
Thank you for staying with us. I apologize about the issues you brought to my attention.

10/10 – Uitstekend

Jeffrey

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Great location that was close to the interstate. Breakfast was good and the room was nice. The only complaint that I had was the carpet was dirty.
1 nacht verbleven in augustus 2023
Reactie van FDM op 11 aug 2023
Thank you for your feedback. We will be addressing your issues immediately and hope to see you again.

10/10 – Uitstekend

Patrick

Perfect stop for road trip with easy access back to highway.
1 nacht verbleven in augustus 2023
Reactie van FDM op 11 aug 2023
Thank you for your positive feedback! We look forward to seeing you on your next trip to Cookeville, TN.

10/10 – Uitstekend

Michelle

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff very helpful with close by places to eat.
1 nacht verbleven in augustus 2023
Reactie van Kimberly op 10 aug 2023
Thank you for staying with us.

10/10 – Uitstekend

Quint

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in augustus 2023
Reactie van Kimberly op 9 aug 2023
Thank you for staying with us. We look forward to hosting you again in the future.

10/10 – Uitstekend

Crissy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was amazing and the hotel is very clean and comfortable. We stayed 3 nights and didn't want to leave. Will definitely stay here again!
2 nachten verbleven in augustus 2023
Reactie van Kimberly op 6 aug 2023
Thank you so much, Crissy. We look forward to you visiting next time you are in Cookeville.

8/10 – Goed

Joseph

Positief: Staat van de accommodatie en faciliteiten
3 nachten verbleven in juli 2023
Reactie van FDM op 4 aug 2023
Thank you for staying with us! We appreciate your feedback.

10/10 – Uitstekend

Kevin

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent staff
1 nacht verbleven in juli 2023
Reactie van Kimmie op 30 jul 2023
Thank you for staying with us.

8/10 – Goed

Brenda

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023
Reactie van Kimmie op 30 jul 2023
Thank you for staying with us.

10/10 – Uitstekend

Lindsay

1 nacht verbleven in juli 2023
Reactie van Kimberly op 17 aug 2023
Thank you for staying with us.

4/10 – Matig

David

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
The room was not ready when we arrived at 4pm. The pool was unavailable and was told that we could us the pool at the other facility. The carpet in our room was sticky and the room smelled like mildew.
1 nacht verbleven in juli 2023
Reactie van FDM op 24 jul 2023
I am so sorry to hear that you had such an unacceptable experience. I can assure you that these issues have been brought to managements attention and we will begin working on these issues immediately. On behalf of our entire team, I apologize.

10/10 – Uitstekend

Kenton

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was a little weird that Cofmort Suites and Comfort Hotel and Suites were right next to each other. I had no idea there was a difference. No matter. It was a fine stay. I would like to see the breakfast include some meat other than sausage biscuits and gravy.
1 nacht verbleven in juli 2023
Reactie van FDM op 19 jul 2023
Thank you for staying with us! I am happy to hear you had a positive experience and we look forward to seeing you on your next trip to Cookeville, TN.

8/10 – Goed

jeff

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was fine for the price. Couldn't swim in pool cause it was ice cold. The door to bathroom was hard to open. All in all for the price range it was good
1 nacht verbleven in juli 2023
Reactie van Kimberly op 20 jul 2023
Thank you for staying with us

8/10 – Goed

Tim

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was real good about the hotel, the only thing I wolud like them to do is shampoo the carpets in the rooms.
1 nacht verbleven in juni 2023
Reactie van FDM op 9 jul 2023
Thank you for the feedback. We will be sure take your suggestion to improve our hotel.

8/10 – Goed

Kathleen

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juni 2023
Reactie van FDM op 9 jul 2023
Thank you for staying with us. We hope to see you soon.

10/10 – Uitstekend

Penny

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juni 2023
Reactie van FDM op 10 jul 2023
Thank you for the feedback. We will be sure take your suggestion to improve our hotel.