Exterieur

Beoordelingen van TownePlace Suites by Marriott Cookeville

2.5 out of 5
TownePlace Suites by Marriott Cookeville
1250 Sams St, Cookeville, TN

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 224 van 299 beoordelingen" "
Gastenscore: 8 - Goed. 46 van 299 beoordelingen" "
Gastenscore: 6 - Redelijk. 13 van 299 beoordelingen" "
Gastenscore: 4 - Matig. 6 van 299 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 10 van 299 beoordelingen" "

9,4/10

Netheid

9,2/10

Personeel en service

8,4/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Amber

1 nacht verbleven in maart 2024

10/10 – Uitstekend

Brenda, Florissant

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Dwight

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024

4/10 – Matig

Ariel

Positief: Personeel en service
Negatief: Netheid
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Sara

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good place to stay over
Staff was super friendly. Breakfast was good with a healthy option. Room had everything you need. Lobby was pleasant and smelled like clean soap. Check in was quick and easy. Easy access off interstate with plenty of convenient food, shopping and gas stations.
1 nacht verbleven in februari 2024
Reactie van General Manager op 5 feb 2024
Dear Sara,We're so happy to know that our friendly service, tasty breakfast, and wonderful rooms were the highlights of your visit. Your five-star rating means everything to us and we hope you'll visit us again the next time you make your way through the area.

10/10 – Uitstekend

Alyssa

Cozy
1 nacht verbleven in december 2023
Reactie van General Manager op 2 jan 2024
Dear Alyssa,Thank you for choosing TownePlace Suites by Marriott Cookeville. Our team is delighted you had a cozy stay with us, and we appreciate your feedback. It was our pleasure to host you, and we hope to see you the next time you are in the area for another wonderful experience.

10/10 – Uitstekend

Susan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was extremely helpful and friendly. The continental breakfast had healthy options and was good. We were very pleased with our stay.
1 nacht verbleven in december 2023
Reactie van General Manager op 31 dec 2023
Dear Susan,Thank you for choosing our hotel for your recent visit to Cookeville. We're glad you had an excellent stay with us and enjoyed our delicious breakfast with healthy options and friendly and helpful staff. Please allow us to host you again at TownePlace Suites by Marriott Cookeville. Familiar faces are a welcome sight, so come back soon.

10/10 – Uitstekend

Hannah

Reisde met een groep, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved having the kitchen.
5 nachten verbleven in november 2023
Reactie van General Manager op 27 nov 2023
Dear Hannah,We were delighted to welcome you to TownePlace Suites by Marriott Cookeville during your recent visit. We're thrilled to hear you had an enjoyable experience and that you appreciated the convenience of having a kitchen area available. Thank you so much for your positive rating, and; we hope to have the pleasure of your company the next time you're in the area.

6/10 – Redelijk

Misty

Reisde met een groep
Staff was super friendly. Our room was ok clean, with exception of a few hair in the shower and carpet had stuff on it. No usb charging ports, although they have places labeled for them. The remote was insanely hard to get the buttons to push.
1 nacht verbleven in oktober 2023
Reactie van General Manager op 16 okt 2023
Dear Misty,Thanks for your feedback. It's great to hear our team made a positive impression on you. However, we're disappointed that some aspects of your stay didn't meet expectations. We'll certainly look into these concerns to make the necessary improvements. Your experience allows us to better ourselves, and we hope you'll consider staying with us again.

8/10 – Goed

James

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice accommodations …
1 nacht verbleven in september 2023
Reactie van General Manager op 16 okt 2023
Dear James,It brightens our day to see that you enjoyed our cozy accommodations. Thank you so much for the review. Come back and visit us again anytime at TownePlace Suites by Marriott Cookeville.

10/10 – Uitstekend

Timothy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Stayed here for an overnight stay. Would stay there again. We had no complaints!!
1 nacht verbleven in oktober 2023
Reactie van General Manager op 11 okt 2023
Dear Timothy,Thank you for staying with us at TownePlace Suites by Marriott Cookeville. We trust you enjoyed a good night's sleep in our comfy accommodations and liked our friendly guest service. Please come back for a longer stay in the future.

2/10 – Ontzettend slecht

Ghost Star

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
They have no extra blankets and their TV’s don’t work. Do not plan to use the sofa bed unless you are ok with no blanket. I heard another person in the lobby asking about the Tv not working and sure enough ours doesn’t either.
1 nacht verbleven in oktober 2023
Reactie van General Manager op 11 okt 2023
Thank you for being our guest in Cookeville. We apologize for any issues with the TV or extra blankets and appreciate the valuable feedback so we know how to improve for future stays. Our team wishes you safe travels ahead and hope you consider returning and giving us another chance to change your perceptions.

10/10 – Uitstekend

Henry

1 nacht verbleven in september 2023

10/10 – Uitstekend

Chelsea

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location. Liked being close to everything but off the main road. Hotel was very clean and beautifully decorated.
2 nachten verbleven in augustus 2023
Reactie van General Manager op 28 aug 2023
Dear Chelsea,We're thrilled you enjoyed our great location and beautiful hotel decor. Thank you for your kind words, and we hope to have the opportunity to welcome you back for another wonderful stay at TownePlace Suites by Marriott Cookeville.

10/10 – Uitstekend

Theresa

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
When you check in, you received info page.on popular restaurants, shopping places, etc. Very helpful.
1 nacht verbleven in augustus 2023
Reactie van General Manager op 20 aug 2023
Dear Theresa, Thank you for pointing out the thoughtful touch, Theresa! We believe in sprinkling a bit of local magic for our guests, guiding them to some hidden gems and favorites around town. We're thrilled it added a spark to your stay. Looking forward to sharing more insider tips on your next visit!

10/10 – Uitstekend

Kelley

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Jeffrey

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very nice new hotel in a good location.
1 nacht verbleven in juli 2023
Reactie van General Manager op 16 jul 2023
Dear Jeffrey,We are honored to have earned a perfect rating and your compliments from your recent stay. It sounds like our location was beneficial to your time in Cookeville. Come back to TownePlace Suites by Marriott Cookeville again soon!

10/10 – Uitstekend

Stephanie

1 nacht verbleven in juli 2023

10/10 – Uitstekend

Brooke

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2023

8/10 – Goed

Angela

1 nacht verbleven in juli 2023

10/10 – Uitstekend

KAYCEE, Benton

1 nacht verbleven in juni 2023

8/10 – Goed

Sheila

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The stay was really good. They say they are pet friendly but charged us a pet fee which the other hotel we stayed on did not. We were there for only overnight. Breakfast buffet was good.
1 nacht verbleven in juni 2023
Reactie van General Manager op 19 jun 2023
Dear Sheila,We always appreciate hearing from our guests, and we're glad our pet-friendly accommodations and tasty breakfast added to your experience. If you're in the area again, please come back to see us.

6/10 – Redelijk

Rebecca

Reisde met familie
Positief: Netheid, personeel en service
The property was clean. Pool was a bit dated and the room had a fishy odor. Juice machine was dirty, sending debris into the cups.
1 nacht verbleven in juni 2023
Reactie van General Manager op 10 jun 2023
Dear Rebecca,Thank you for your recent stay, and we appreciate you taking the time to share your valuable comments. While we're glad you enjoyed our clean property, we're sorry to hear that we fell short of meeting your expectations. Please accept our apologies for any odor you encountered in your room and any issues with the juice machine. We will address these concerns internally and work with our team to resolve them. We're grateful for your feedback and hope to provide a better experience next time you're in the area.

6/10 – Redelijk

Donna

Positief: Personeel en service, comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Great Room, Crappy (literally) Toilet
When I arrived, I noticed the toilet did not have a lot of water in it. Seeing toilet paper there, too, I assumed it was clogged so I gave it a flush. Water splashed out, got on the seat and floor. It continued to do this during my stay, so it wasn’t clogged, it’s just not working properly.
1 nacht verbleven in juni 2023
Reactie van General Manager op 5 jun 2023
Dear Donna,Thank you for sharing your experience. We hope you enjoyed a great night's sleep. However, we sincerely apologize for the issue with your toilet. Please know that our front desk staff is always available to assist with any concerns that may arise. We appreciate you bringing this to our attention, and we trust you had a safe trip home.

10/10 – Uitstekend

Geoffrey

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten
Nice clean and well appointed
1 nacht verbleven in mei 2023
Reactie van General Manager op 24 mei 2023
Dear Geoffrey,Thanks for choosing TownePlace Suites by Marriott Cookeville! It was a privilege to host your visit, and we're delighted that our accommodations were up to your standards. We trust you had a restful night's sleep and a safe trip home, and we appreciate your review.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ok but won't stay there again.
Breakfast staff was great. Disappointed in breakfast options (only hot options were quiche, turkey sausage, scrambled eggs, waffles). Bed mattresses were most disappointing of all. Very firm. The actual hotel's website advertised the room as having a separator wall between the beds and living area which was not the case. I did appreciate them reserving our room next to the exit door since we had pet. They even had a special "dog" window in the room for our pet to look out.
2 nachten verbleven in mei 2023
Reactie van General Manager op 17 mei 2023
We thank you for sharing your valuable insight. We are so glad your pup got to enjoy the room's view and that our staff treated you to stellar guest service. Whether for business or leisure, we are already looking forward to welcoming you next time.

2/10 – Ontzettend slecht

MICHAEL

Negatief: Netheid
Too much money for cookville TN
2 nachten verbleven in april 2023
Reactie van General Manager op 25 apr 2023
Dear Michael,Our goal is to deliver comfort and quality at a value that our guests can depend on, and it sounds like we failed to do this for you. If there is anything you'd like our team to address specifically with respect to our accommodations, please let us know, as we want to ensure our rates are commensurate with the quality we offer. Thank you for your time.

6/10 – Redelijk

Allison

1 nacht verbleven in maart 2023

10/10 – Uitstekend

TODD

1 nacht verbleven in maart 2023

10/10 – Uitstekend

Karren

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Adam at the front desk was spectacular!
1 nacht verbleven in februari 2023
Reactie van General Manager op 16 feb 2023
Dear Karren,We are thrilled to hear that our spirit of service shined through during your recent stay with us at TownePlace Suites by Marriott Cookeville. Thank you for your glowing review, and we would be honored to welcome you back again anytime!

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The best
Quick and easy. Was able to request a first floor room. Very friendly!
1 nacht verbleven in februari 2023
Reactie van General Manager op 7 feb 2023
Our team at TownePlace Suites by Marriott Cookeville is thrilled you enjoyed your stay with us. Thank you for spotlighting our friendly staff and comfortable accommodations. Hosting your visit was a treat, so please return soon!

10/10 – Uitstekend

Ybeth

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2023

2/10 – Ontzettend slecht

Trevor

Reisde met huisdieren
Negatief: Personeel en service
Staff out front smoking with friends upon check in. Wasn’t aware of pet fee. Was told 75 dollars was charged 90 plus 20 for incedentals. This is not a 300 dollar night hotel. I feel taken advantage of
1 nacht verbleven in december 2022
Reactie van General Manager op 5 jan 2023
Dear Trevor,While we are happy you joined us and appreciate you leaving feedback, we are sorry to see that we did not meet your expectations. We are sorry to know our staff wasn't up to our normal high standards and will be sure to address the situation. On behalf of our entire team, we wish you happy travels ahead.

10/10 – Uitstekend

casey

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent hotel wonderful accommodations!
Reactie van General Manager op 30 dec 2022
Dear Casey,Thank you so much for the perfect rating. To hear that you had an excellent experience brightens our day. Come back and visit us again anytime at TownePlace Suites by Marriott Cookeville.

2/10 – Ontzettend slecht

Jimmy

Reisde met familie
Negatief: Netheid
We booked King room and when we arrived no king rooms available. We got double queen but no reduced rate or offer to accommodate for any inconvenience.
1 nacht verbleven in december 2022
Reactie van General Manager op 30 dec 2022
Dear Jimmy,Thank you for your comments. Reservations made through third-party sites don’t always sync with our system correctly, and we cannot guarantee your preferred room will be available upon arrival. Regarding any rate alterations, please know that you have to facilitate any changes through the site you booked with, as we have little control over third-party sites. We hope to welcome you back for a better stay in the future.

10/10 – Uitstekend

Jason

10/10 – Uitstekend

Jacquelyn

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The Towne Suites in Cookeville was an excellent accommodation. The front desk staff was friendly, knowledgeable and efficient. The room had everything we needed and the shower was so awesome!
1 nacht verbleven in november 2022
Reactie van General Manager op 26 nov 2022
Dear Jacquelyn,We're delighted you enjoyed your stay at TownePlace Suites by Marriott Cookeville! It's great to know that our friendly staff and comfortable rooms impressed you. Thank you for your kind words. Please come see us again soon.

4/10 – Matig

Lauri

1 nacht verbleven in oktober 2022

10/10 – Uitstekend

Anna

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place
We like to come here and stay because it’s very clean very friendly easy to get to and also they let us bring our dog. They have a great side yard for your dog to walk around in unlike other places that give you just a little strip my dog had ample room to run around and play on leash. The bed is super comfortable the rooms are nice and clean the bathroom is very nice. We also like having a little kitchenette with a fridge because sometimes we don’t wanna eat out we want to just kind of hang out in the hotel so having the option was really nice to
3 nachten verbleven in oktober 2022
Reactie van General Manager op 18 okt 2022
Dear Anna,Thank you for your recent stay at TownePlace Suites by Marriott Cookeville and your wonderful review. We know that our furry friends are part of the family, so we are happy to help accommodate your needs to have them join you. We are also thrilled to know you enjoyed our clean accommodations and wonderful bed. It's been an honor to have you as a loyal guest, and we look forward to having you stay with us again the next time you are in the area.

10/10 – Uitstekend

Sheila

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2022

8/10 – Goed

William

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2022

10/10 – Uitstekend

Gina

Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in juli 2022

10/10 – Uitstekend

Andrew

1 nacht verbleven in juli 2022

10/10 – Uitstekend

Colette, Springfield

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms were clean and comfortable. Staff was fast, friendly, efficient, professional. Will definitely stay here again.
1 nacht verbleven in juli 2022
Reactie van General Manager op 12 aug 2022
Dear Colette, Clean, comfortable accommodations and attentive service are the names of the game at TownePlace Suites by Marriott Cookeville, so we're thrilled to hear that you appreciated that during your visit. Thank you so much for your comments, and we hope to see you again later down the road.

6/10 – Redelijk

Emily

Reisde met een groep, Reisde met familie
Positief: Netheid, voorzieningen
Stayed the night before dropping the kids at gymnastics camp in Crossville. Few issues but kids enjoyed the pool
1 nacht verbleven in juli 2022
Reactie van General Manager op 14 jul 2022
Dear Emily, Thank you for sharing your comments with us. We are happy to have had the opportunity to host you while you were in town, and it is lovely to know that your kids enjoyed our pool. However, we do apologize for any issues that you may have encountered. Thank you, and we hope to have the opportunity to serve you again in the future so that we can show you a better experience.

10/10 – Uitstekend

Paul

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean and nice
1 nacht verbleven in juli 2022
Reactie van General Manager op 14 jul 2022
Dear Paul, Thank you for sharing your comments with us. We are glad to know that you appreciated our clean and comfortable accommodations. It was a pleasure hosting you, and we hope to see you again soon!

10/10 – Uitstekend

Scott

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Circle
Easy access to restaurants locally
2 nachten verbleven in juni 2022
Reactie van General Manager op 7 jul 2022
Dear Scott, Thank you for choosing to stay with us at TownePlace Suites by Marriott Cookeville and for your excellent five-star rating. We are delighted you enjoyed your visit and found our location convenient to many local restaurants. If your travels bring you back to our area, it would be our pleasure to serve you again.

10/10 – Uitstekend

Steve

1 nacht verbleven in juni 2022

10/10 – Uitstekend

kelley

1 nacht verbleven in juni 2022

2/10 – Ontzettend slecht

praveen

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2022